I would have given 5 stars cause the actual business and the people working at "chill cryotherapy" were great and super helpful. I thoroughly enjoyed the procedure and the blonde girl who helped us through it. Kudos to them and I'd love to go back to them. But where I had an issue was this.... the business is located inside of the "Xpress urgent care", and you have to deal with the front desk staff that works for them. I can't stress enough how incompetent and unknowledgeable they were. So some insight, I had a groupon that was expired, but clearly stated in BOLD writing that the value paid for the Groupon never expires and can be redeemed. First off the dude at the front desk says we can't use them cause it's expired.... then also says they have no way to redeem the groupon value... I asked why they sell the offer to groupon if they have no way to redeem it? After going into the back to ask a supervisor he came back out and said he's not able to accept it. At that point I asked to see their manager. I was then told that he wasn't there and we had to come back the next morning. I demanded to talk to whoever just told him we couldn't use it? Out walks balding dude in plaid shorts, obey tee shirt and flip flops(so insanely unhygienic in an urgent care) and says he can't redeem it. Again I showed him the clause in the groupon print out stating the value paid for the Groupon NEVER EXPIRES. He reads it, and with derpy, grumpy look on his face says ok and then starts to tell us about the dangers of cryotherapy and we could get chill burn, almost as if to try and dissuade us from doing the cryotherapy? At one point asked me if I knew it was going to be very cold, that's when I blurted out " yea I know it gets -200 Fahrenheit" cause I do my research. In a grump ass mood he walks away after ok'ing it. The front staff at this urgent care, which you have to go through, was completely incompetent. If I wasn't headstrong and sure of what we had, they would have succeeded in blocking our Groupon value. Chill cryotherapy should move out of that urgent care building because being associated with them is going to hurt their business. I can't stress enough how lame the people I talked to at the front were. They should be fired and work in a field where no public customer service is needed. Won't go back based purely on the Xpress urgent care you have to deal with. read more

A friend told me to come here and that she loved this place. I was able to walk in and give this cryo treatment a try. I have to say I was scared but Rex talked me through my 2 mins of being totally frozen. I will definitely be back. They supply socks and if you need gloves. Girls if you go make sure you use a sports bra and one that does not have wires . The time goes by fast while your standing in your tank turning every few seconds to make sure your body gets blasted all the way around. The cryo area is very clean and so are the rooms where you change into your robe. Can't wait to go back. Thanks again Rex you made it fun! read more

I was nervous at first since I don't like being cold but it was tolerable. Immediately I felt energize and the next morning I had a spring in my step for the first time in months. I had been going to Physical therapy for a torn meniscus so the cryo treatment gave me the boost I needed. David who helped me was friendly and explained the process. Highly recommend cryo and this place. read more

Chill CryoHealth - Cryotherapy Near Me - Tustin, California

Cryo is amazing, it rejuvenates your entire body. David in the front desk is awesome. Very helpful and friendly. The facility is brand new and everything is kept super clean and tidy. I highly recommend chill cryohealth. read more

To begin, Had to wait almost 30 minutes before being called back and the girl had NO knowledge at all about how to do this....she couldn't even answer my questions!! Then once I was in the machine she didn't even tell me what I should or shouldn't do... like turn around slowly and not to breath in to fast which is why i was sooo dizzy and had to get out before my time was up. When I asked her to stop the machine she did but didn't even open the door!! I had to ask her to let me out!!!! THEN once I was out I saw the window shades where OPEN!!! I asked her if people can see in and she said..Oh sorry like i was being a pain. I had this done at another location that was WHY more professional and made sure to guide me through. I won't be back here again. read more

DO NOT GO HERE. DO NOT BUY THE GROUPON. I made the mistake of buying the Groupon from this place. I've been here twice now and have yet to be able to redeem it. The first time I went I sat in the waiting room for over 30 minutes waiting for the front desk attendant to process my paperwork between taking phone calls. She then tells me that she's going to get the machine ready. Another 10 minutes goes by and she comes out and says that she can't make the adjustments on the machine herself so I will need to come back in the morning. I told her I would be back first thing in the morning. She said that's fine and that they can still honor my Groupon. I went back this morning and after waiting around for another 20 minutes, I'm told that the machine is broken and that someone will need to call me to tell me when I can come back. I have a competition coming up and needed the therapy by today. I took the morning off work to get the treatment. This place has wasted over an hour of my time and I still haven't gotten to use the session that I've already paid for. Stay away... read more

What an interesting experience. But felt amazing after. Nice clean place with friendly employees. They definitely put me at ease the first time. I will be going back for sure. read more

Husband came in and rally enjoyed his first time experience. Come check it out it's really cool experience and would recommend especially if sore read more

The cryo itself was amazing. Wait time a bit long. It's actually located within and urgent care medical facility. So it took 10 minutes to get to the machine. The machine itself was very cold and clean a newer type of machine I haven't used before. I only lasted 2.30 minutes. So super cold. But the price was crazy expensive . 35$ for first session $55 each additional. So I inquired about buying in bulk or programs. The cheapest they could do was 10 sessions for 395$. All the other places I've ever gone to were all only 20$ which is affordable . Needles to say I won't be returning. I'm a daily cryo guy or atleast 3 /4 days a week. New to the area this was closest to home guess I'll keep looking. read more

Great clean place to go if you want a nice experience. Gave me some gear to cover my feet and hands while i was in side. I had been having some lower back pain and tail bone pain. Going here was a good way to relieve some of the pain but not all. i would recommend you try it at least once in your life!! read more

I had a complaint about how I had to wait for urgent care patients to finish their paperwork before I could go into the cryo machine and how I had to climb into the machine because I was short and the manager Archie read it and spoke with the employee and resolved my problems. Archie was very nice. I bought the unlimited package because my friend said if you go everyday it cures chronic problems. I have meniscus knee problems and my grandson has severs disease which causes pain in his Achilles. So I wanted to try everyday and they have a two person unlimited special. It definitely makes the pain go away. I will update this at the end of a couple months to see if it is still gone. read more

Amazing cryo session! Feel like $10M...Ready to race the Mountains2Beach marathon on Sunday!

worst cryo spot. it's clean and the people are fine but the machine is legitimately warm, it's not true cryo. this machine got maybe to -160 whereas normal machines should get to -260. the session was 2 minutes long, it felt like i could be in the machine for 20+ minutes. they're obviously trying to scam money out of you and jip you of a real cryo experience. no way i got any of the benefits of cryohealth. TRASH. read more