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    Chimney Rescue

    4.8 (8 reviews)
    Closed 8:00 am - 6:00 pm
    Updated over 3 months ago

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    5 hours

    Response rate

    70%

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    Ask the Community - Chimney Rescue

    Lisac's Fireplaces and Stoves

    Lisac's Fireplaces and Stoves

    3.5
    (21 reviews)
    $$$$

    Bought one of their most expensive gas fireplaces from Travis Industries. The unit was not…read moreproperly vented when it was installed and Lisac's and Travis both refuse to come out and fix it. Tried to use it one time, just for ambiance but after about 45 minutes my carbon monoxide detectors went off and the fire department had to come out and vent out my house in the middle of winter. I was told by the fire department TVF&R not to use this again until it is properly vented, I called Travis and they told me I need to burn the fireplace for at least an hour to break it in, I told him (think his name was Mark) that it gives off carbon monoxide and he told me I needed to open a window. Of course you probably won't survive! Prior to that incident, Lisac sent out three different techs to fix the unit. Each worked for a couple of hours moving things around and opening and closing vents but never got the unit to do what it supposed to do. This unit is advertised as heating 3,000 square feet, but mine you'd have to lean against the glass to even know it was on. Spoke with Scott at Lisac and he had no interest in getting my fireplace to work, acted like it wasn't their fault or concern. So, here I am with a beautiful and very expensive fireplace that is not good for much of anything. Thank you Lisac's and Travis Industries. Stay clear of both of these companies, there are plenty of other really good fireplace shops and fireplace manufacturers, you don't have to settle ones that just don't care.

    Great experience, got a grill from them in the summer and we used it everyday in the summer and…read moreabsolutely love it!

    Chimney Rescue - masonry_concrete - Updated July 2026

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