Pickup line blows and when you switch to pickup inside that isn't efficient either. Food itself is par for course. This rating is rounded up. read more

I have ordered 3 times on the mobile app and 2 times they have given the wrong order to me. This location is very poorly run and if changes aren't made I'm not sure how it survives read more

Chipotle.com order was supposed to be ready for 8:15pm. It was provided at 8:40. It was incomplete (no chips + salsa- had to get refunded for that portion in cash), and inaccurate (missing ingredients; white rice instead of brown, etc). How did they make it right? "Sorry, we're a new location." I, nor anyone in my house, definitely will not eat here again. read more

I ordered online and pulled up to drive through where I was not acknowledged by the employee- she was more concerned with "getting music turned on". Finally, I get my bowl and head home, open it up and zero of the toppings I ordered where there, just some salty chicken and dry rice. I go back and the manager says I can either get my order remade or call corporate for refund. Can I have my time refunded? I work in the restaurant industry and this place is a HOT MESS and needs serious help or to be shut down. Wake up, corporate, you've got a major problem on your hands with this location!! read more

This is the dirtiest Chipotle I have ever been to. I could not believe how filthy every area was. From the counter when I was paying to the drink station. The tables and the floors were even worse. I literally wanted to return my food. It's so sad how bad it looked. I don't know whose in charge but I hope they get it together. read more

Not good. No cheese on kids quesadilla.. chips were stale. I will not be back, very poor service.

This is a new store. They haven't figured out their operations yet. Having a drive through, online system and walk-ins overwhelmed them. I placed an online order for 1pm and was still waiting at 1:30. They'll figure it out eventually, but you should wait until they do. read more

This chipotle appears to be running very well. I came in on a Thursday night, and although it was slow, all employees conveyed a sense of urgency with each task. They communicated well and communicate to customers well. The food is chipotle. It's amazing. But every other chipotle I go to these days is terrible. I dread going to chipotle these days. But I wait because I like the food. New favorite chipotle, by far. read more

I stopped in to get the family and myself some dinner. I wanted to order a large quesadilla for my young son. The employee preparing the food told me I could only order quesadillas online and had to pick them up. It didn't make much sense since I was standing in front of this person ordering food. I wasn't going to order food in the line and then order food on-line and wait longer so I left. They're normally have average customer service, maybe it's a new policy but it doesn't make much sense and defies common sense. read more

Got here to pick up Uber eats that had been placed 5 minutes ago. He said it would be another 10 minutes to put together 1 burrito and 2 tacos. The lobby was empty, 1 worker was sweeping, 1 was dancing, and the other was walking around the tables. No one making the order read more

I am a vegetarian, I ordered a sofritas bowl and there was a HUGE piece of chicken hidden in it. This is not okay, there are also people with allergies you cannot just sneak ingredients in there that weren't ordered. read more

Worst Chipotle I have ever been to, which blows goats because it's in my neighborhood. Every now and then I will make the mistake of giving it a try again and Nope, Goats fellated. Drive through "Chipotlane" is 30 minutes minimum at lunch, and that's after you ordered online. Wanna pick it up inside instead? It won't be there. Line of people three rows deep doesn't move. Try to flag down an employee? You are invisible. read more

Worst chipotle I've ever experienced. Ordered twice from here and both times food was missing from our bowls. Didn't get chips/guacamole or a drink that we ordered. They skimp out on everything in the bowl. Awful delivery experience, will not be going back. On the bright side, at least I won't be getting e.coli read more

We ordered thru the app. What a disaster! I just threw away my burrito bowl. It was inedible. I asked for chicken and double veggies. I got about 3 peppers and 4 onions. I got double meat - chicken and pork. I didn't ask for pork. I don't eat pork. The second bowl was missing veggies as well. And had an excessive amount of hot sauce. It looked like soup and not a burrito bowl. It ended up in the trash also. This is not the first time an order has been wrong from this location. But it will be the last. I am done with this location. And under current conditions I doubt they can afford to lose customers. I tried to call this location. Twice. There was so much static on the line it was hard to hear the recording. And no one ever picked up the phone. Obviously customer service is not a priority at the Chipolte on Slaughter at the Mopac. Extremely disappointed!  While I will not eat from this location again, it will be a long time before I eat at any chipotle. And can anyone explain why my car now smells like Chinese food? An update: Grateful for multiple bathrooms today. read more

Never had problems at this place until today... I ordered within the app and went through the lane just like any other ordered I've placed here. I look in the bag: no forks/no napkins/no sour cream on the side (like I said in my online order) and I think "ok, we'll I'll just go in and ask for some." I walked in and asked for my stuff and the girl behind the counter wanted to charge me for the forgotten salsa... which is free even if you get more. I got my stuff and went back to the car and my rice was wrong. Don't tell a paying customer they're wrong and then ask them to pay extra for something that was free to begin with. read more

Chipotle Mexican Grill - Top order was right, second order half right - Fast Food Near Me - Austin, Texas

I recently went to this Chipotle and received a comically small burrito. I would t say this is even half the size of a normal Chipotle burrito (see the photo below for reference). Not impressed. read more

Chipotle Mexican Grill - A shockingly small burrito. - Fast Food Near Me - Austin, Texas

Food was fine but waited 35 minutes in the pickup line after the time my online order was ready. Really bad with a tired toddler in the car.

We ordered online at noon on a Sat., it said it would be ready for pickup at the drive thru at 12:10, we went to the window at 12:15 and were told it wasn't ready and to pull into one of the pickup spots and they would tell us when it was done. Guess what, they don't!! No text, email, or alert in the app!! We decided to pull back around and by the time we got back up to the window, they were cold!! If they're going to keep the lobby closed, they need to figure out the online ordering better!!! read more

We were so excited when they put this chipotlane in but it has really just been disappointing so far. Tonight they gave us someone else's order with my name on it. My husband was off for a short dinner break and is now spending it driving back to the restaurant to get our order right while our kids are hungry and missing time with their dad. Before sending him back we attempted to call the restaurant 6 times in hopes that they could have our correct order ready when he got there but they never answered. We have had other issues with pick up/delivery orders not having our complete order in them, and never been offered any kind of credit or free meal for our trouble. This will likely be our last visit, plenty of local places around here that appreciate their customers and make an effort to get their orders right. read more

Ordered online food it was given to me late and it was stone cold, everytime I order here its the same thing! Get it together

I was trying to use rewards for delivery. The app would not let me because the total was showing less than $10 but it charged a delivery fee so I was confused. I thought maybe we just got disconnected. I called back she hung up again. I called again, they answered but said nothing. I called again and they let it rang until a message said, "memory full" Constant problems with this location. read more

Food was great, person making the burrito was knowledgeable and explained the meats to us. Person bagging our order, Nick, was very kind and attentive and efficiently rang up our confusing/long order and was very polite. read more

I ordered online and went to pick up in the drive-thru. An unhelpful employee told me that my order would be ready after the projected time and to go wait with a line of other parked cars. When I asked if I could cancel the order because I was not wanting to wait, I was dismissed and told to do it thru the app which I don't have. Very disrespectful to people on a timeline and quite frankly ridiculous because it wouldn't have taken as long if I had gone in. I left empty handed and irritated without a refund or any way to get one. What a waste of time and money :( read more

Ate here twice this week Like a dumbo. First time I immediately got sick. Guess what? Second time is a charm. I thought the first time was maybe a bad day or I ordered something bad but I was wrong. This is the closest I ever came to pooping my pants as an adult. All the employees are friendly but food is either old and being reused, or the kitchen is not clean. If you want to know how it feels to pee out of your butt, come here and you will find out within minutes of eating the food. Thank god there was an apartment down the street where I was able to stop.... read more

I ordered a burrito bowl, it was super watery, half the container filled with liquid....not edible. They clearly didn't drain the meat. Yuck! My son ordered a burrito, chips and queso. It was ok... First time ordering here. Will not be ordering again. read more

Do not go to this chiptole they are not very nice and do not answer the phone. I got my food at the time it said too and by time I got home, literally 4 mins away, the food was ice cold. Coporate should really either close this place down or try to retrain everyone read more

Wish I had read reviews on this Chipotle restaurant before ordering online. I agree with the bad reviews that this was the worst Chipotle experience I've had! Placed a Keto Carnitas Bowl order for 8pm pick up that wasn't ready until 8:25pm. When I opened the bag I found no utensils given and a very skimpy bowl of food that cost over $11! The supposed "super greens" was a measly 5 leaves of spinach and no other greens. The food tasted good, but they did slather on a bunch of red salsa more than anything else. This particular restaurant doesn't do justice to the Chipotle brand. Go somewhere else! The read more

Guess they pay their employees to be mask nazis too. As I'm ordering , my mask keeps slipping down over my nose and 2 employees decide to interrupt me and hound me over it.... now... I'm sure these biohazard experts have a habit of washing the mask that they were wearing every time they take it off. Sure didn't look like it to me. But maybe instead of being mask Nazis, you should train your employees how to be customer service professionals... read more

Worst customer service ever! Will not return to this place!! Definitely need some staff training on how to treat customer. I only gave one star because you have to to submit review. read more

Food is fine, what's with the switch to all digital order all of a sudden ? The process is real long and it makes no sense. Lost my business. read more

Once again at this Chipotle location our order was incorrect. This time the ENTIRE order. I ordered on the app and picked up our food order at the drive thru for my family while running errands in town. Got all the way home to learn that the drive thru gave us the wrong order completely. I called to be reimbursed because I was not going to go all the way back in town (20-30 minutes each way) AND we do not like or eat the meals on this other family's order that was given to us. I talked to the store manager and she said she is not willing to provide a reimbursement of my money. I will not be returning. They did not apologize and didn't seem to care. I have been to this location 3x and twice I have experienced issues. My daughter was crying over having no dinner when we arrived home and our experience has been very poor. Terrible customer service. So we are left paying for food we did not receive, and will not even eat the wrong ordee. I guess quality customer service is slim anymore. read more

Ordered a burrito bowl received barely anything in my bowl. This place is the worst every time I come to this location they are out of lettuce or veggies and then charge you full price. I come here out of convenience I will travel further now to the Brodie location because of this. read more

This location has the newest building which can be deceiving because the service at the location cares very little about making the customer happy. The drive thru crew especially (since you don't see their work) can really be discourteous with your food. And, especially in rush hour, they are blunt about it especially if you push back about anything they're doing wrong so if you want good customer service to get what you're paying for then don't trust them at this location. I thought I'd give them chances again but it's been consistently bad. And based on reviews it seems part of the culture. Don't let the niceness of the modern facility fool you. I hope to never eat at any chipotle location ever again. read more

This chipotle always skimps on food. Would not recommend. My $12 keto bowl had barely any lettuce, steak, or guacamole, but they piled on the spicy red salsa on my to go order. Would not recommend. read more

This was my worst chipotle experience ever...second visit to this location and the food was inedible. I ordered a chicken salad and it was so salty I couldn't eat it. The roof of my mouth burned with every bite I took, and the tortilla was my only hope to cut the saltiness. My husband also got a chicken salad (with different toppings) and his tasted really soapy (and not from the cilantro lol). I know this is a new location but hopefully they get their quality control handled quickly. read more

i'm so sorry but this place is horrid they always forgot my extra add ons and food always old

this store can't keep its staff! constantly closing down the lobby. mobile orders never ready on time. 5-15 mins late is fine... understandable. but 45 mins?? yikes read more

Had an online order that I was advised would take 20 minutes after the scheduled pick up time. When I asked to speak to Kim the manger she advised even though there is no line in store she could not do anything but refund my order, pay for a new order in store or wait 20 minutes. Absolute horrible service and should be stripped of all management responsibilities with the intellect and mannerisms of a 5 year old child. HORRIBLE!!! read more

Ordered thru the app for 7:00 pick up. Wasn't ready until 7:45. Food was ok when we finally had a chance to eat. Store is obviously struggling. read more

Incredibly long waits. Seems like it's a bunch of high schoolers without a ton of leadership.