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    Chipotle Mexican Grill

    1.8 (11 reviews)
    Open 10:45 am - 11:00 pm
    Updated 1 month ago

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    alexis S.

    I'm extremely disappointed with the service at this Chipotle, and today's visit was the final straw. I had an interaction with a server who was not only unhelpful, but frankly rude. When I asked for black beans, she responded abruptly with, "We're out, no more." Since it was only 4 PM, I didn't think it was unreasonable to ask if another employee could check how long it might take for more to be ready. Instead of answering, she rolled her eyes at me. She then asked an employee in the food prep area, who immediately confirmed they did have beans. She grabbed them--while rolling her eyes at me again. Completely unnecessary and unprofessional. The cashier wasn't much better. She always seems rushed and doesn't listen to what customers are saying. Today, I had to repeat multiple times that I needed to ring up a gift card and my order. I understand they want to provide fast service, but friendliness and accuracy are important too--especially when customers are clearly communicating what they need. I was genuinely excited when this location opened, but it has disappointed me time and time again. The employees consistently show a lack of care, which is especially frustrating in a service-based business. Honestly, this location is turning out to be even worse than the one in the Woodbury Commons--which I didn't think was possible. At this point, I don't know if I'll be returning. This team needs serious retraining in customer service and professionalism. I'm attaching my receipt to this review in hopes that management will review the transaction and behaviors of the team during my purchase.

    Plastic found in food. Could totally occlude an airway if a child swallowed this. Disgusting, unsanitary and life threatening.
    Cynthia M.

    I haven't posted a review in half a decade but omg... this chipotle is new to the area so we were eager to try. I'll start with the worst incase you stop reading at this point- I found a chunk of PLASTIC in my food. Wedged deep into my food. My burrito bowl was ice cold- the rice was as if it was just taken out of the fridge which is almost impossible to comprehend as the food is sitting in what should be hot serving dishes. And as another reviewer mentioned, the chips tasted DAYS old. Stale and soft. I've never had such awful and carelessly made food. Such a shame as I think it's only been open a month but the plastic is a complete health hazard especially for a child eating this food- it could've blocked an airway. Attaching a photo of the plastic found in food.

    NO FOOD

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    4 months ago

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    19 days ago

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    8 months ago

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    9 months ago

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    3 months ago

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    2 years ago

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    7 months ago

    Great service at this location, especially in the cold snow storm! Keep it up!!!!!!!!!

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    10 months ago

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    1 year ago

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    Chipotle Mexican Grill - mexican - Updated September 2026

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