The food here is top tier, yes it's not a 5 star restaurant or a fancy place but this chipotle really hits. 1 bowl is worth my whole entire day I just got a bowl and i don't plan on eating for the next week after eating this amazing piece of food. This one guy named Josh R. Is the best chipotle worker I've ever seen. No joke he made my bowl perfectly, gave me a high five, and warmed up my day. I've never had a burrito bowl taste this good before and if you haven't already get the bowl made by Josh. Top tier worker and chef if anything Is wrong I feel there employees are underpaid. read more

Chipotle Mexican Grill - Mexican Near Me - Central Valley, New York

So I go in for dinner, and I get up to order my burrito and ask for rice and beans and the guy puts on literally 10 pieces of rice, I say I need rice and he says he doesn't have any more and it's going to be 20 minutes. Then he was putting my queso in the cup and he scapping the bottom of the container to fill the little cup half way. I said I don't want that to throw it out. Got fed up and walked out. I can see why they only have 2 stars . Definitely needs better supervision read more

Conveniently located with woodburry premium outlets.. located within the food court lots of table to sit and eat was kind of crowded when we went and it took some time for us to get the food. Tough to get a table in peak hours . Service was slow ! The food was very average . Guacamole was not fresh. Rice and bowl was good, but the veggies weren't that good . It's actually not the same taste that you get in real chipotle outlets very slow service . It was a very average experience three stars.. read more

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This was my first time having a Chipotle bowl and I swear it felt like I was being handed a family heirloom. This thing was massive. For $11, I basically got a meal that could feed me and my descendants for three generations lol The staff were efficient. Definitely appreciated that. They were so generous with the sour cream that it formed a literal dome on top. I had to dig through it like I was on a creamy archaeological expedition. Yum. Flavors were good - standard Chipotle fare I suppose. The ingredients were fresh, but it leaned heavy on the dairy (which I don't mind.) Major points for portion size and value. If you're in the area and craving something hefty that'll double as tomorrow's lunch, it's a solid pick. 5/5! read more

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This Chipotle is in the food court of the "Market Hall" and is always full making it an issue of wait times. The burrito is rich and very well spiced but the cost is a bit expensive as compared to a typical food court meal. read more

Black Friday shopping meant long lines even in fastfood shops and restaurants! Took us about 45mins in line to order at Chipotle (this was the shortest line). Ordered 2 chix burritos and 2 chix bowl and ate at our car bec there was no available table (people were sitting on floors and massage chairs!). When I was about to pay, I overheard 2 customers complaining about how the rice was not cooked properly. I thought maybe they were just picky but I wish I'd have listened because soon as my fam started eating our food, we all had the same complaint: the rice is half cooked! The rice was hard and not fully cooked! I've been going to Chipotle for over a decade and this is the first time Ive ever been disappointed at their location. I know it's busy but there is no excuse for cutting corners when it comes to cooking a staple ingredient: RICE! Chipotle HQ! Please step in and retrain on how to cook rice properly. read more

Chipotle Mexican Grill - Burrito bowl with partially cooked rice - Mexican Near Me - Central Valley, New York

Very popular spot among visitors, long lines during lunch hours. But the staff were putting their best effort to get the orders out of the way. All ingredients were available when I was ordering. They were all fresh. Loved the big slices of onions and peppers. Rice was fluffy. They put a good quantity in the bowl. Checkout was quick and easy, got to scan my membership in the process too. read more

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This Chipotle is in the Woodbury Commons food court, which is always packed, even in the middle of the afternoon. They had the longest line out of everyone, and I waited over 15-20 minutes to order because the service was really slow. I usually place an order on the app for Chipotle, but this location doesn't accept it (probably because they'd never be able to keep up with both the mobile and in-person orders). On top of the long wait times, they were already out of fajita vegetables, cheese, and ice before 4 pm, and the chips we got were so soggy and stale that they were inedible. The tomato salsa and guacamole were good, but everything else about this experience wasn't. read more

Chipotle Mexican Grill - Mexican Near Me - Central Valley, New York

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I live a few mins away and would rather drive 30 mins to the chipotle in palisades mall. Every time I eat here something isn't cooked or prepped well. It's either the rice is hard and uncooked, the lettuce is not washed properly or the meat is under seasoned. I love chipotle but this one needs new management or something idk read more

Awesome Food & it was packed all the way around the mall & the line was odee Long, Great Service read more

Chipotle Mexican Grill - Rice , Corn , shredded pork, Avocado , Cheddar cheese , White Sauce - Mexican Near Me - Central Valley, New York

The food wasn't cooked right and cut right. I got a bowl with carnitas and the person making my food grabbed a big scoop with big fats of carnitas and i had to take them off. Then I ate it and the next day I felt horrible and then I ended up throwing up and I possibly got food poisoning. Never getting from here again. read more

This is a pretty popular chain in North America, so it's no surprise to those who usually eat here. Chipotle at Woodbury is located in the food court, also known as the "Market Hall". There's always a line here, so unfortunately you have to wait a bit. The burrito can definitely fill you up, it's packed to the brim with ingredients. I think it had lots of flavour as well. One burrito will cause you around $10 after taxes. I think everything was alright, just wished it was cheaper. read more

The location in the building of 1221 Avenues of the Americas amazingly bad that their management absolutely could not be bothered by any customer concerns. Do stop by if you like to spend your hard-earned $$$ to get very very rude customer service. Forgot to mention, don't bother contacting them to address any concerns they do great sweeping all concerns under the rug, as you can see someone actually perfunctorily requested to send them emails which had been attempted multiple times to no avail and they clearly never even bothered to respond as per their track records! read more

As a former employee of the commons, this was the go to spot when the line wasn't long. Bottom line is that the staff is rude and slow to serve the customers, they all look like they don't want to be there, and are constantly rude and make you feel bad about placing an order for food which is their job!! The portions are small and the price is outrageous for how much food you actually get. They also do not accept cash unless it's exact change which is ridiculous. This location opens and closes whenever they feel like it, and it's total nonsense. The counter is always so dirty and they do not always put on a new pair of gloves when serving the next guest who may have allergies to something that they serve! Would never spend another penny at this location. If I could give it 0 stars I would. read more

Horrible, the wait was too long and my order was placed on hold while they prepare other customers orders behind me and I was waiting until my food to be finished. Its like, employees were so confuse on preparing food for customers so all in all the service was terrible, i gave this 2 stars not 1 because one employee recognized i was being skipped for no reason and continued on my food to be prepared. read more

Went here for the 1st time in while (Yesterday 4/18/23) to use a gift card that my mom had. Chipotle is located in Marketplace hall, which is essentially the malls food court. It was about 6:00PM/6:30PM. They were out of some ingredients, and was told that they wouldn't replenish them because they close at 7. Not complaining, because kudos to them that they told us, but some can really want something. anyways, the line was short when we got there. I ordered the burrito bowl with The plant based meat(SOFRITAS) , corn salsa, black beans, and brown rice. My mom ordered the burrito bowl with beef, black beans, brown rice, the tomato salsa, and some sour cream. Next we had another order for my dad which was a Burrito with Chicken Alpastor, white rice, sour cream, and the tomato salsa. Order was accurate, and paid with a gift card, and put the remaining balance on the credit card. good service, although they seemed to almost forget the buritto had i not said something. Anyways, we ate these when we got home, and i enjoyed mine! My mom also enjoyed hers, and my dad said it was eh and the typical fast food complaint of there's not enough meat or rice on there. oh well, pretty good for my mom and i though! may be back soonish! read more

Literally just a poorly managed chipotle this is actually the worst chipotle I've been to ever the hot food counter is always a mess, staff never care to clean anything you can see the whole kitchen and can tell they are just there to collect a check . Needs new management staff and everything brand new. Just walking past chipotle you can see all the flys roaming. Wish they change something soon. read more

Chipotle Mexican Grill - a close up of a plate of food - Mexican Near Me - Central Valley, New York

Poorly managed location. The staff is never friendly and always seem so miserable. There never seems to be a manager present. They are also very stingy with portions compared to other locations. Good when your in a pinch but be prepared to wait because they are very slow. read more

Food is the same...good. However the service is definitely not so good. I think the staff, (I see 5 of them) are all pretty new. They seemed lost at what they were doing. I know it was hard to hire anyone now, so I have extra empathy for these 5 staff members. Definitely the longest waiting line in the entire food court. read more

THE AWARD for 'Least Compassionate Company' during the 2020 Covid-19 Pandemic goes to Chipotle in Woodbury, Ny. Congratulations guys - you've successfully managed to gain a horrible taste in my mouth. Here's my story: I deliver with Door Dash. I picked up an order at Chipotle in the Woodbury Commons Outlet center. The order does not show up on my screen so I cannot confirm the items in the order. The employee hands me the bag. I arrive at the customers house, drop the order and send a text to be safe and enjoy your meal! She writes back - the drink is missing. I tell her to contact Door Dash for a refund and to also contact Chipotle - maybe, just maybe, they have someone available to deliver it to her. To no avail. So, I, as a customer service feen, contacts Chipotle myself and I ask to pick up the entitled drink. The manager proceeds to tell me - "the customer got a refund and didn't seem very upset about it". First of all, that in itself is a HUGE lack of compassion!!! How does this manager know, (in this desperate time of need, where we all need to help one another and come together), that the gal even had a drink at home??? What if she was ill or unable to leave the home or didn't have anything to drink because she doesn't have a car??? This customer is entitled to the 2 cent drink you buy from wholesale, that you forgot to put in her order!!!! It's a PANDEMIC!!! A GLOBAL PANDEMIC!!! I arrive to the store after arguing with the manager for 5 whole minutes, to pick up the beverage and hand deliver it to my customer. I call the store upon arrival as we are to wait in the vehicle and not come inside. The employee 'Alex' picks up the phone; I say, very graciously - "hello I'm here in a black truck to pick up a lemonade iced tea". He replies "oh you're the one with the attitude??" Really??? How on earth a restaurant of this global size, could hire such un-compassionate and un-empathetic people, is beyond me!! All I wanted to do was bring someone their entitled beverage in what could be the most horrendous time in our history so far. And a note to the manager - the woman didn't get her refund as she had too much going on at home to go on the website and worry about a 2 dollar drink. I will say - the gal was BEYOND thrilled about receiving her drink. As for the restaurant itself - I will be damned if I, or any of my friends or family members, will ever order from or step foot into this restaurant and give them any sort of business. They should be ASHAMED!!! Good job at being the worst business in my book! read more

Worst Chipotle I've ever been to. It took 30 minutes to order our food because of how understaffed and slow the service was. Once we finally got a chance to get our food, they were out of literally everything. Very frustrating and honestly unacceptable for a Chipotle. read more

No ICE !!! Fix the darn machine for goodness sake. Its been broke for about a month Smh read more

Good place to come for fast, healthy and convenient food. This place is just like any other Chipotle!

This place is in dire need of some training. They don't clear the work station so they're sliding our bowls and bags on top of all the spilled ingredients. It only takes 1 second to grab a towel and wipe the table. It's so disgusting. When we received the bag, I had to get a napkin to wipe the bottom. Then other customers orders, before and after me had them same problem. Do they not see all the mess? Clear your work space, it's unappetizing to see such a pigsty. I've never seen such a dirty location. read more

Slow service and workers are never actually working. I've waited in line for 30 minutes and I'm still not at the front of the line.

The pork salad is worth the money with guacamole. Great place for the whole family, friends and loved ones.

When do the Chipotle today in the Woodbury commons during my one hour break on my 10 hour shift. Waited 38 minutes in line and got the wrong food went back hoping to get the correct food that had ice crystals in it by that time did not have time to go somewhere else and get something else to eat so I called the manager Megan. The manager never once apologized was extremely short and directed me to go online to get free coupons instead of offering to fix what they screwed up how pathetic is that? read more

Came here with my boyfriend after shopping. We were craving chipotle so why not ?! I got the most biggest chicken & steak burrito bowl and it was so good. I got everything in it - white rice, black beans, chicken, steak, queso, mild salsa, corn, lettuce, GUAC(of course), cheese, and sour cream. Mmmmmm and my boyfriend got the same thing. Super good!! read more

Chipotle Mexican Grill - Before - Mexican Near Me - Central Valley, New York

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I come to this location quiet often and yes, the line can definitely get out of control. I really wish this location offered mobile ordering. I've come here on bad days- when they're out of what I want or when the rice is undercooked. Still, this is my favorite place to eat in the mall. Price wise it compares to McDonalds, but taste wise it compares to shake shack for me. The staff is some of the nicest in the mall, even on the busiest of days. read more

Sometimes when i come here its amazing, other times its subpar. Reviewing fast food chains are sometimes not worth it bc no matter what you write, people will still go. I personally wanted to point out that now you must pay for extra sides, like a dollop of cream cheese in a container or a small sprinkle of shredded cheese in a container. One dollar each. A bit absurd if you ask me but.. eater beware. read more

I understand you're in a food court, but you still carry the Chipotle tag. I came Saturday at 5:45, and you're out of fajitas and tomatoes? In addition, I wanted to finally try out your queso, but decided against it when the customer in front of me ordered the large chips and queso, only to have the server question the customer asking what the large chips and queso were. Start carrying the basic items and enlighten your staff on the products you sell. What a disappointment from Chipotle, I will be spending my money at another establishment next time I'm at Woodbury. read more

Chipotle Mexican Grill - Out of fajitas and tomatoes on Sat. at 5:45... - Mexican Near Me - Central Valley, New York

Staff slow listening to music and on cell phones. Line is extremely long and doesn't move. I do not recommend

The food wasn't at all fresh. The chicken I got was cold and the guac I got and paid extra ($2.50) for was meager in size (the young man gave me half a scoop)! My total came out to $9 ish. The food overall wasn't worth the price. The lettuce was wrinkled and was blackening up. read more

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Conveniently located inside their Woodbury's newest dining areas - Market Hall. Considering the new renovations this location appears much much cleaner than most, and I am on par with majority here: something needs to be done about the wait here. I understand that this is relatively new, ample time is required till they get the hang of things, however why is this Chipotle of all the other food services in the food court the only one seemingly with the issue? We ended up waiting about half an hour for our food. The staff is very very slow and inefficient. Clients being indecisive about their choices don't help with the wait either. I will be back but like everyone else, we have limits! 30 min waits? Unacceptable read more

Terrible! We ended up not getting food here, the wait was ridiculous. We waited a half hour before we gave up and left. It's located in the new Market Hall which should probably be twice the size it currently is. read more

The ice machine was broken and chips were stale. I would try something else in the Food Court! Otherwise it's just Chipotle. ‍

Without a doubt the worst location in the state if not country. Staff acts like there's nothing going on when they're constantly backed up. Don't let you order for pickup, force you to wait in a half hour line minimum. Unless you're a tourist at Woodbury commons for the day avoid this like the absolute plague. read more

Worst Chipotle I have ever been too. Doesn't ever deserve one star. Giving this location the benefit of doubt they had to have had all new employees working because this place doesn't have their $h!t together. read more

The food is colder than it is in upstate New York in the midst of a dusk January blizzard

I typically always liked this location but today not so much, if this could have no stars I'd do that. I found multiple strains of hair in my food. Very very upset, At this point they should wear hair caps so this can be prevented. read more