Always great but beware if you order ahead you may not have your order ready and waiting as expected. Prepare to wait

The order took 1.5 hours to complete. I don't know how that's even possible with one simple bowl

Portions were big here. Mostly Good service. I recommend the steak burrito with mild salsa (tomatoes)

This is a very solid Chipotle location and one of the closer ones to my apartment, so it's become a go-to for lunch when I'm working from home. I've been here quite a bit, and the staff is always super friendly and efficient, which I appreciate. The portions aren't the biggest I've had at a Chipotle, but they're still decent, and the food is consistently good. A nice bonus is the ample seating at this location, which makes it a great spot if you decide to dine in. Overall, it's a solid Chipotle with no complaints from me! read more

Warning to Other Customers: Be cautious of a person asking for donations, as they may be trying to scan your credit card or steal your wallet. While dining at this location, I had my wallet on the table (not the smartest move, I know, but I had never experienced anything like this before). A well-dressed man in his 30s came over, held two empty Chipotle bags over my wallet, and asked for donations. Sensing something was off, I immediately reached for my wallet. The moment he saw me do that, he ran out of the restaurant. This is just a heads-up for anyone visiting--keep an eye on your belongings. As for the restaurant itself, the food was fantastic. Everything was fresh and delicious. The only downside was that the tables could have been a bit cleaner. 4 stars for the food and service. read more

Chipotle Mexican Grill - Mexican Near Me - Chicago, Illinois

This is a very good Chipotle location. I always order online for pickup and they're never late even though they're unbelievably busy all the time. The people are friendly here as well. Lastly, it's always clean when I go so this is one of the better Chipotle's around. read more

I grab lunch from a Chipotle about once a week or once every two weeks. It's good, reliable, and usually pretty quick... it's a Chipotle. There isn't much to say about this location b/c it isn't much different from any other Chipotle location. However, I will say that the staff was friendly but a bit sluggish on the assembly line. There was a decently-sized lunch crowd while I was there and it would probably serve them well to speed things up just a bit. However, the restaurant was clean and the food was decently made (though they do skimp a bit on the toppings...). So if you're up/around the northwest corner of the Loop give them a try. I'm sureI'll be back again in the future, but may try the other, equidistant location first. read more

So overall good chipotle, service is good, food is good. I WAS PICK POCKETED. But don't eat here unless you want to get pick pocketed!!!!! This man sat behind me and stole my ID, debit card, another debit card and credit card, then within 15 minutes was at the Target on State street and had racked up $800+!! By the time I noticed everything was out of my wallet, the damage was done. I went back to Chipotle and the manager was very kind to show me their security feed but said that they're aware of this man and he comes in often and does this. That's extremely unsettling! Yes I understand there are two doors/chipotle rush is insane, and you're working on getting security, but not making it known to customers and not telling him to leave when he enters is unacceptable and not being transparent with customers let alone keeping us safe. Please find a way to make me feel safe eating lunch again! read more

Chipotle Mexican Grill - KNOWN PICK POCKETER - Mexican Near Me - Chicago, Illinois

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Staff at this location are poor. Don't even know about what customer service is and how they should interact with a customer. I ordered a bowl with no lettuce but it was putted in When I realised that I came back to change it. Employees were arguing with me and telling that they are right "you told us to do so", I just hate lettuce. After all they have only remove the top from the bowl. The lettuce is still in the plate- I am unsatisfied read more

I came in for lunch as I often times do. It was a nice line, but It moved very fast!!!! You can see from my lovely pictures how it went down. I had AGAIN steak(double) salad. My toppings: Romaine Double meat Pico Sour cream Cheese I always ask for 2 dressings-the cups are never filled to the top or even halfway. The dressing is tangy and yum. I am not sure as to what is in it, but I have not tasted anything like it before. The steak this time was hot-it's usually a bit cold(not sure why). They almost gave my salad to another person twice when not paying attention to who's bowl belonged to whom. I suppose that happens during a lunch rush and the servers are working fast. I didnt have any issues with this visit. Pretty much in and out. I sat in and ate my lunch. And it disappeared in my tummy faster than it took me to order. It happens like that sometimes-lol. I enjoy my Chipotle. Quality grubbing for a quick week day lunch!!!! read more

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Very nice location. Clean and quick service. Good quality food. I went before the pandemic. Call to ask about any changes.

Ordered online at this location and my bowl came without rice or fajitas. The bowl was literally just chicken & the toppings? I triple checked to make sure that I put my order in correctly and it was correct on the sticker. So I'm confused as to how it was missing two major ingredients of the bowl. read more

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Every single time I do a mobile order for pick up at this location my order says it's ready and it's not. after waiting 20+ minutes for it to come out after politely asking 2 times, they told me "you came in late so someone stole it." I had been waiting there a couple minutes earlier than pick up time, so this was untrue. I normally would not complain, however if someone is doing a mobile order for a specific time it's for a reason. mostly everyone coming into this location is working in a nearby office and needs to get back to work. I did not have time to wait which is why I did a pick up order for a specific time. Nearly 15+ staff members and not being able to get a mobile order out in time, or even providing standard customer service when the order is late is unacceptable. staff should not blame the customer when they fail to provide timely service. read more

Fast service however I ordered a veggie bowl and asked for the guac on the side and they charged me extra for the guac although it should have been included with the veggie bowl. read more

Food is good. Not sure why I ordered online for pickup and got food without a fork or even a spoon to eat with. The bag was closed with a sticker so I assumed I had something to eat with...I didn't. Not to mention someone put so much juice from the meat in my bowl that my bag was soaked from leakage and my bowl almost fell out. Their bags are super sturdy so that tells you how much leakage came out of my bowl. Disappointed. Hopefully better service next time. read more

The food is fine; it's a Chipotle. The staff is friendly, although they seem to be either slow or understaffed. I'll give the staff the benefit of the doubt and blame the latter. DO NOT PLACE ONLINE ORDERS HERE. They are always at least 10 minutes late on getting food out. Yesterday, my online order was not ready 30 MINUTES after the scheduled time. When you're operating a business in the Loop during the work week, where customers have set schedules, 30 minutes behind schedule is inexcusable. read more

I like to think I have visited at least every Chipotle in the city, and in my opinion this is the best one (and I am not saying it because I work a block away from it). I am probably the biggest Chipotle fiend, I mean fan their is. LOL!!! I always get the Chicken Burrito with no beans, tomatoes, corn, sour cream, cheese and a little bit of lettuce. This particular location is great. They move fast and if you come enough they recognize your face and hook you up with free food. Gets really crowded around lunch time, but the line moves fast enough. The staff is usually friendly and they are always willing to greet you with a smile. Chipotle....I love you! read more

The one thing I love about this location is they have a designated pick-up window. No more standing awkwardly by the register or feeling frustrated because the cashier refuses to make eye contact with you! Granted, I came after the lunch rush, but this alone makes me happy! I wish there was another arrow/sign directing me to the pick-up window. Kind of confusing because it's in between the bathrooms. read more

Honestly surprised from the lower star rankings of this chipotle. I've been to many chipotle stores, but this one impressed me the first time, and has impressed me ever since (around 10+ visits). Great portions, helpful staff, and I've never had an issue with an online order. It's a great chipotle store that I always know I can rely on read more

Every time I have come here I have had a great experience. Line moves quick, they're very kind with the portions, and it's always fresh. You get what you pay for! read more

Chipotle Mexican Grill - For only 7 bucks?! This is a masterpiece. - Mexican Near Me - Chicago, Illinois

I love Chipotle and this is the closest one to where I live. I would normally give any Chipotle 5 stars and could probably eat here at least 2 times a day, but this one had to work for it... I initially wanted to rate it 4 out of 5 due to the fact that they have really weird hours and tend to be a little skimpy on portions in comparison to other Chipotles. HOWEVER, this is the first Chipotle I've come to that didn't make me feel stupid or turn me down when I ordered a Quesarito, so it earned it's 5th star. For those of you who are unaware of what this magnificently mouth-watering beast of a concoction is, all I can tell you is that you're missing out. The Quesarito is just what it sounds like -- a burrito wrapped in a quesadilla. This succulent morsel redefines overconsumption. Upon ordering this colossal monster, I was warned of two things: 1. That it will be charged as a burrito and a quesadilla. 2. That it packs over 2,000 calories... I said "let's do it," and the rest is history. I can only eat one of these puppies about once every couple months, but when I do it's ever so satisfying. read more

Chipotle Mexican Grill - Quesarito - Mexican Near Me - Chicago, Illinois

I've always wondered how they move through the massive line so quickly. Because it's out the door pretty much every day, and with all the other lunch options around here, it has to move fast for people to be willing to wait. Well, today I learned. They basically skip the step where they heat up the tortillas. I mean, they technically put it on the press, but only for approximately 3 seconds, which means your tortilla is not even a little bit warm. Other than that, though, it's a perfectly decent option in the area for lunch. As I mentioned, they really do move through the line incredibly fast. They have enough people working behind the counter that the bottlenecks don't get too bad. A little skimpy on the salsa and cheese, but I've been to worse. read more

The manager (anthony? Jonathan?) was apologetic for the previous situation. He gave awesome customer care. Definitely giving this branch another chance. Food-wise, everything was fine; the layout is foot-traffic effective. Only tip for them is: brown rice was undercooked. read more

I do NOT get the fascination with Chipotle. The food is average - no, less than average. The menu is limited - there IS nothing that stands out about this place, and yet every day, there is a line down the street for a bland burrito or taco. I used to tell my co-workers that the food at Chipotle was laced with testosterone and Viagra as the ratio of men to women in line was 99 to 1. Maybe it's a front for some sex slave shop........could be. Hell, their website says "Three things, thousands of ways." Kinda like a porn movie. read more

Everyone should like Chipotle. We all know someone so enamored with the place that they go at least once a week (me). If you're not going to give your friend the benefit of the doubt and try it until you find something you like, what does that say about you? (It says you're a jerk I think.) There really is something for everybody on the menu, and once you find it, you're not going to order anything else. For me it's the barbacoa, black beans, hot and mild salsa, sour cream and cheese. That's all I ever get. This 'pote location gets hammered for lunch, but they really move you through the line quickly, so don't be put off when you see people standing outside. And despite the crowds, they're usually pretty good about making an organized burrito without slopping things in there haphazardly, though it will happen from time to time. Just consider it a little variety. read more

Chipotle is my favorite downtown fast casual burrito. I like that they "press" the tortilla vs steaming. This makes it less gummy. This location is busy as are all the downtown locations at lunch but they move people through much faster than the 205 N. Michigan location. They also have a decent amount of seating including stools by the window so you can watch the downtown rush. Chipotle is a step above Qdoba and Burrito Beach. read more

Extremely busy for lunch. But it's typically fast, filling and is 'healthy' sans cheese and sour cream. Sometimes you can run into the dreaded office assistant that politely steps ahead of you and then orders 10-15 burritos and bowls for office. Not cool. read more

This 5 star review is specifically targeted at the Chipotle employee, Natalie. I have noticed her before, and have always been impressed by her exceptional customer service. When I went to Chipotle today, the second I stepped in the door she warmly welcomed me. She was so kind, upbeat, and friendly throughout the order and I really enjoyed engaging with her. This was also towards the end of the day, but instead of presenting as tired or worn out, she was so alert and positive. I am sure she makes people's days on a frequent basis. Natalie should get a raise or promotion or both because she rocks! On a side note, I always get the sofritas bowl, and that is delicious. Just make sure you hold the bag by the bottom if you get it to-go and have a lengthily walk back to work (I have had the bottom get wet and the bowl fall out twice before!) read more

This team works SO HARD during lunch rush! Today they were all so willing to engage me when I made friendly conversation, even though they were busy. And then they did something really nice for me at the end of the line that TOTALLY made my day. Really fast despite long line, and really great workers. Awesome. read more

I love Chipotle. I tend to go to this one because it is close to my apartment. I end up getting there when the line is out the door usually at lunch time. However, the line moves very fast. I love the fact that the restaurant buys local and uses humanely raised meats. I am a big fan of that. The food is really good and always fresh. I am also a huge fan of the homemade guac. I always get the vegetarian burrito and it is excellent. read more

This is what was in my Chicken burrito with a piece of hair. I am now at Oak Park hospital because a piece is caught in my throat because its getting harder to breath. The manager offered me another one I dont want it. read more

Chipotle Mexican Grill - This is what was in my chicken burrito with a piece of hair in it. - Mexican Near Me - Chicago, Illinois

I went with some co-workers to a place that they said was a 'cutting edge, high glamor mexican joint.' It totally was. The glamor was evident from the moment I stepped in and noticed the lavender and rust red colors on the wall. There was a massive line of customers who likely weren't previously poisoned by this place, so that instilled some confidence in me. The line took about 10 minutes. I did not develop any plantar faschiatis during that time, so for that I'm pretty jazzed. I got up to the front, and ordered from a person who was adept at her job, and ran that burrito assembly joint like a pro. She was basically a human borg. I got a burrito, and the preparers were generally thoughtful and careful. I didn't see any boogers fall from their noses, nor did I notice a single pube in my meal. These are key ingredients to a good quality experience. The parking was not a breeze, and the napkins were a bit flimsy. The guac was expensive, and you'd have thought there was a shortage of avacadoes on earth because of this cost. read more

Chipotle is always good. This location is no exception in my opinion. It's always pretty busy when I go here since it's during the lunchtime rush, and they always do a good job of being speedy and efficient. Even if the line is out the door, you're up front ordering your food before you know it. Aside from that, I often see staff members wiping down the tables to ensure a clean experience (no one likes to eat at a dirty table). Overall, would recommend! read more

As stated below it gets really busy at lunch and you might not find a seat inside, but the workers always move the line quickly. And I work nearby so I can always take it back to the office if there are no seats. read more

What is wrong with me??? I am at Lake & Wells all the time and never go west down Wells. DUH! So I did the other day and I may have a problem... Hi my name is Lea & I am a Chipotle on Wells junkie. Great value for your $. I skip most places downtown cause they seem to think location equals $$ & less food. Sorry, $10+ for your sad little wilted salad... Ohhhhh not so here. I was feeling lazy & dropped in on a freezing day recently in a weak moment when I realized how cold the walk to the jewel was gonna be compared to my empty fridge. The staff was super nice, they were joking around and seemed to like being at work & working with each other. Oh My Gosh - that burrito is exactly the size of my eyes and not my tummy. I did solemnly swear to do my best but it became lunch & dinner. read more

I walk into most Chipotles and I'm not intimidated by the line. I walk in this one and the line moves very slow. Not sure why they are so much slower. read more

They messed up my online order during my break time and they took forever giving me a refund. Nearly got fired. The staff were not helpful and rude. I won't be coming back to this location. read more

This chipotle is for sure busy. Came here for lunch while shopping downtown. It was super busy and crowded. There were no tables to sit at. They need to provide for room for sitting. Is at a prime location and they know they are always going to be busy. The staff was really nice, but is hard to give a higher star when we had to wait so long to sit and eat. This location is best for take-out. read more

I'm pretty sure Chipotle is Chipotle no matter where you go. This one is close to my work so I tend to frequent it quite a bit. I usually order the burrito bowl with no rice to minimize the carb intake and add guacamole and the total is about $8. The ingredients are always good tasting and plentiful ... very plentiful! I usually only come here when I want to be a fat kid or have an extreme hangover. I always order online and pick up the food at the pick up window in the back which they even have a separate door for! This makes it much quicker because as some other reviewers have mentioned during the lunch rush the line is definitely wrapped around and out the door. My only complaint is that the other lunch spots on the block have outdoor seating and Chipotle does not. A coworker and I tried grabbing a table outdoors and got yelled at because Chipotle patrons were not allowed! read more

I end up at this Chipotle at least once a week since starting to work downtown. I usually try and keep it local/non-chain when I can but the reality of never having cash (and feeling guilty about using a card for $4 items), speed (the workers are ridiculously efficient), and distance from the office (about a 4 minute walk) all factoring into my lunch time decisions have led me to keep coming back. One of my favorite things they do when the line stays wrapped around the wall (this place is ALWAYS slammed from 11:30-2PM during the week) is to start from the back of the line with a handheld credit card device. You say your order, get charged for it while you're in line, place your order once you get to that point in the chain, and hand the receipt off/split instantly. No waiting around for the cashiers (who are also incredibly quick). I wish more places downtown would consider implementing something like this. read more