The staff is really sweet but this location is sooo slow! Missed my train twice. So I avoid this location. Same food and it's inside the train station read more

Ordered delivery from this place and explicitly listed food as vegetarian, yet they gave beef mixed with the beans. Not great if you have any dietary restrictions as they aren't careful with the orders. read more

I placed my order at the kiosk and when I went to the counter to pick it up, a man in glasses (who I believe may be a manager? not sure, he wasn't wearing a nametag) attempted to flirt with me and give me my food for free. I was super uncomfortable the whole time; I appreciate that he wants to make sure customers leave satisfied but the fact that he felt compelled to act in that way was very creepy to me. He didn't do this to any of the male customers who received their orders around the same time as me, so that just made me even more uncomfortable. read more

Very good service and very good food! Accidentally got a dirty soda and thought they were messing with me but I realized what I bought. Very good read more

My food was cold, but it still tasted good. I was honestly surprised that my food was cold since they served me so quickly. Plus, the prices are more expensive (like $.50-.60 more) it's because you're inside union station, understandably they also don't take coupons. If you're worried about seating, there's a lot. You should be able to get a comfortable place to sit. Overall, can't complain too much read more

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Location is NOT CLOSED. It's very much open and servicing. Totally recommend this place if you order in advance via the mobile app (my as well earn points). Food here is good and accurately made (even with customizations)... But I advise waiting 10-15 mins before eating. It's piping hot. Plenty of seating and no problems. read more

Taco Bell - TBell inside Ogilvie - Fast Food Near Me - Chicago, Illinois

If I could give it 0 stars I would. I wanted to hop over the counter and do it myself. We came after lolla so super busy but they were moving like actual sloths. The workers did not have a care in the world and sometimes they were actually ignoring people talking to them. Took 20 minutes to get a crunch wrap and quesadilla after we told them multiple times that we ordered before a lot of people and the train was about to leave. They said "what do you want us to do about it" and there were times they kind of just stood there doing nothing. DO NOT GO HERE UNLESS YOU WANT TO MISS YOUR TRAIN! Food wasn't even good and save yourself and just starve or go literally anywhere else. We didn't even get our drinks or our whole order. Not worth a single penny or second of my time. read more

Says that the location is supposed to be open at 0800 and it's almost 0900 and they still aren't open. There's only ONE PERSON opening. Normally I'd just get something else but I'm broke and all I have is a 25 dollar Taco Bell gift card to eat on. read more

Here is the "extra cheese" I asked for on my Taco. I got 4 and they're all like this. Please give me my money back with a coupon or something and I'll take this review down, this is so irritating. read more

Taco Bell - Fast Food Near Me - Chicago, Illinois

Trash. Ordered a breakfast quesadilla. Got a cold tortilla with bacon, not even cut, no egg or cheese. I wish i was exaggerating. I was already expecting bad service because its taco bell but the food was inedible. Waste of 5$. Now as a student, I have no money or food for the whole day in shitcago. Worst service in the area let alone crooklinois. Like most of you I dont have time to complain about food. Dont go to this 'restaurant'. read more

I don't normally review chain restaurants but I saw all the negative reviews and had to post. This is by far the best and most consistent taco bell I have ever been to. I work across the street and probably stumble in once a month or so (more before they discontinued the Ghost Pepper Grillers, but that's an issue I have to take up with corporate :) ). The staff is overwhelmingly friendly and polite and the turnaround time is quick. I rarely have to wait more than a minute or two. Ignore the haters. Love this location! Keep up the good work! read more

Holy smokes... I don't know what happened here since the remodel, but this place has DROPPED OFF. The value proposition for Taco Bell is this: I give you a small amount of money and you give me a large amount of calories. To seal these terms, we agree to not judge each other about the quality of the food sold or bought. And that's the problem with this Taco Bell. They have consistently been selling me less food than I'm buying. I don't mean that I buy 10 tacos and they only give me 9. I mean the amount of filling between the tortillas is almost non existent. The last 3 trips, I've gotten maybe a total of a tablespoon of meat across 3 supposedly meat-filled items. Get your act together, this Taco Bell. You're in a food court of great, bad options. I want my stomach to hurt because I made too many (bad) choices, not because I'm still hungry. read more

We stopped in for lunch and, naturally, had a pretty enjoyable meal (because TBell is awesome!). Decor: It's a Taco Bell... But it was very clean and inviting with not a dirty table or piece of garbage in sight. In fact, the whole food court that this location is in is really nice and inviting! Bathroom: (CitiCenter) Very clean, inviting, and well lit. Staff: The cashier was friendly but our food was prepared a bit sluggishly. I think that was because some kids ahead of us had a HUGE order, but it still came out hot and fresh though. Food: It's Taco Bell, so you know what you're in for. We specifically came for the Lava Sauce (which is back!) but the tacos were so-so, made rather hastily and a bit lacking on meat/ingredients (and WAY too many beans)... but they tasted alright. Value. It's Taco Bell, fantastic bang for your buck! I will only return to this Taco Bell because of the proximity to our apartment, but that's the ONLY reason. read more

I'll go as far as saying this TB is as equally good as the one on Clybourn, when it comes to customer service. Prices are bumped up a little over other TBs(probably b/c it's within Ogilvie's food court, and of course a very popular food court. and the price bump is the only reason I'm not giving it 5), but not too much more expensive than your ordinary TB. Better than the one in Wrigleyville(and I'll add I don't hate that TB, it serves its purpose), and it's one of only 2 places in the Ogilvie food court(other is Popeye's) that stays open after 11pm. The service never fails to impress me here, and the inspirational sayings of the day board is always interesting to see the times I eat at this one. Correct me if I'm wrong that they still have this board here, since I was under the impression it hadn't had been removed as far as I know. That's just about all I need to say. read more

Taco Bell - Wanted breakfast, but this TB doesn't open till 8am on weekends. And only opens at 7, on weekdays. Reluctantly went to Dunkin... - Fast Food Near Me - Chicago, Illinois

while waiting 15mins for 2 taco supremes and a mexican pizza, while workers were too busy talkin to off duty workers hogging the counter...i figured it wouldve been PLENTY of time to get hot, correctly made food. no luck i got a f**kin SALAD taco...& a pretty much cold, unheated pizza... like most places in this sad food court- they are the worst possible franchise location save your $ and walk down madison a bit to somewhere ANYwhere else.. Update** 6/28/17 stupidly decided to go back to this dump. Paid for it. This time- i get a F**kin PIECE OF PLASTIC in my food!!! obviously a baglock/twist tie thing. WTF?!?? I didn't even bother going back and complaining, because honestly - all they're going to do is offer me free food. And more of this repulsive ass Taco Bell is the LAST thing I need read more

Taco Bell - PLASTIC IN MY FOOD!!! ugh - Fast Food Near Me - Chicago, Illinois

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I feel I must apologize for interrupting the counter persons personal phone call when I went to place my order on the morning of 09/10. If I had known she was on her cellphone, which was more important than I was, I probably would not have had to repeat my order twice. The second time I repeated my order the cashier was kind enough to place her cellphone next to the till, take my order and walk to the back of the store before continuing with her call. The gentleman who was preparing the food was polite, efficient and the food itself was very good. As I sat down, I observed the next three guests who arrived after me wait to place their order while the cashier continued her call in the back of the food preparation area. May I suggest a sign for the counter stating "Customers, please do not interrupt our personal cellphone time and wait your turn, as you are not that important to us. Regards The Taco Bell Cashiers" read more

I found myself hungover on a Sunday morning with 30 minutes before my train left. What better way to kill some time than a cheesy Gordita crunch at 10am? Love this Taco Bell. Always friendly and prompt service. You ever been to a fast food joint and the food just isn't assembled properly? You can bet your bum that this establishment is never slacking when it comes to the structural integrity of their tacos. Just a solid Taco Bell in general; they take it seriously. Good tacos don't just happen, folks. read more

I live right by this location but only go for special occasions or when I'm wasted. The staff has always been friendly and knowing when I'm drunk, to upsell me on those delicious Cinnabon bites. There have been times when I've staggered up to the counter after a happy hour and couldn't decide what to eat the girl at the register will pick a few items from the menu and send me on my way or if it happens to be one that knows me just orders the usual. Seriously with that menu though you can't go wrong, everything is good but don't you dare give me anything other than a Baja Blast Mountain Dew. I screamed once when they said they were out, not at them just at the horror. This place rocks, even for a train station fast food spot, I walk in and look around, McDonalds, pass. Popeyes, pass... straight to TB. Check it out sometime! read more

This place gets five stars because the staff is GENUINELY concerned with how my day was going before I ordered that Nachos Bell Grande. Genuine concern is hard to come by these days. And, they GENUINELY wish that my day will progressively turn amazing after I leave. Though, since I'm about to eat Taco Bell, the chances aren't great .... but I won't burst their bubble. read more

I don't really know why I always come back to this piece of garbage Taco Bell, but this is the order of Nacho Fries I ordered, half full. And only enough nacho cheese to last through half the fries. read more

Taco Bell - Nacho Fries. Or I should say Fry since it's barely full. Worst Taco Bell ever. - Fast Food Near Me - Chicago, Illinois

Horrible service, my friend got into a verbal altercation with staff for no reason other than ordering food (happens?) but the this employee was fighting the the security guard read more

I have never seen so many employees give 0 shits. ZERO. it was comical. Cashier messed up on my change and didn't even ask my drink size, just put in a large. You could just see how much she did not want to be at work today. I asked for a Baja blast and whoever was serving the drinks was just serving whatever soda she wanted to give you so I got a large Diet Coke. Totally okay with everything so far since i could just see the dread. But then I get to my Mexican pizza and ohhhhh man its soggy and not even cut. I can deal with messing up my drink, but not my Mexican pizza. Tacos were fine, but I had to hold up my pizza with a fork underneath to eat it. Not cool, guys. read more

Taco Bell - RIP my Mexican pizza - Fast Food Near Me - Chicago, Illinois

Terrible customer service. My fiance went to pick up an order to go and had a terrible experience. Of course, its black operated and the women that work behind the counter ALLL had attitudes. First, he waited in line for 7 minutes without acknowledgement from any of the employees. When my order was taken, it was with an attitude, I asked for hot sauce, the women replied "some what?", when he stated what he wanted, again, she slammed the hot sauce container on the counter and walked off. In the mean time, another customer came in and waited and waited and waited and eventually left because he wasnt acknowledged. The pattern seems to be with a lot of these black operated fast food establishments, they tend to only provide the proper customer service to whites, as sad it may sound. So, if your white, enjoy your great customer service! *once again, only have a star because yelp makes you put one. TERRIBLE SERVICE read more

I'm not a huge Taco Bell fan but food tastes ok. Always regret it the next day though

"You're the best around! Nothing's gonna ever keep you down!" ....except for the Blackhawks parade I guess. I heard this one was supposed to be glorious. Brilliant meat to cheese ratios and super quick and friendly staff. First off, there were lines 10 people deep and when I finally chimichanga'd my way up to the front the gal at the register greeted me with a warm smile and a "Hi! How are you doing today?!" Me "I'm doing quite well, gracias!" Her "Wonderful! ::pause:: Hi! How are you doing today?!" So unless I went on broken record day, I feel like her politeness was a little not-so-genuine. Food was ok. There were no mints in my bag this time, nor gentlemen to sweep the legs...of me off my feet. Clybourn Tacy Bell still rules over all. read more

Taco Bell is heaven on earth....especially this location on Madison St. Where else would I go for lunch or dinner?...nowhere. I use to live across the street and would run to this location wearing flip-flops in the snow. After an intense garba (Navratri) celebration, a late-night study amigo, or for the "I'm hangover free and alive the next morning" feeling- I'm going to Taco Bell. If anyone tries to shut this place down...I'll be waiting in the parking lot. read more

I love this Taco Bell (and keep in mind, I have been a Taco Bell addict since about ten years ago, and I have been to many locations around the country). The staff here is so friendly and attentive, despite how busy they are. Also, if you say "supreme", you get your sour cream and tomatoes always. This does not usually happen in the suburbs. Anyway, when I get off work, I usually come here and order something off the cheap menu with a side of either nacho cheese or avocado ranch, and they get it right EVERY time and smile at me, too- which is good because I sometimes get social anxiety about ordering those extra sides. A 7-layer burrito with nacho cheese is great by the way. And Avocado ranch is a smart addition to almost anything. This is a high-quality Taco Bell that is doing everything perfectly. An excellent and friendly staff. It is so nice to order a snack before my train ride home and have someone ask me "How was your day?" and chat for a bit. Absolutely wonderful. This is the epitome of efficiency and excellent customer service. SOCIAL ANXIETY LEVEL-- so low, this place is great. read more

This is one of the best Taco Bells east of the Mississippi. Very assertive, attentive and cheerful staff. The chef put together a delightful menu complete with a vast assortment of zesty sauces. read more

Taco Bell - Dorito Dream in the new Taco Bell Taco Loco! - Fast Food Near Me - Chicago, Illinois

I waited in line over 12 minutes while no one worked the register. All the employees went back to cook food, for at least 3 other customers who left their food because they were going to miss a train it took so long to cook. How can no one take an order for over 10 minutes? Incompetence. Had to leave without ordering at the 12 minute mark, but at the pace they were going I would imagine it would have been at least 25 minutes total based on how long the other customers had been there. read more

Failed to cut my cheese quesadilla properly. It's literally just one big tortilla. Cheesy potatoes are stale and nacho cheese is not distributed properly. Poor quality. I had high hopes. read more

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I just love Taco Bell. It is fast, it is cheap, it is easy to accommodate my vegan diet, and the workers have always been immensely friendly in my personal experience. This Taco Bell is no different, other than slightly higher prices (which I assume come from the Oglivie Food Court location). So no 5 stars. Today I forgot my lunch at home, so I headed here. I walked up to the cashier, ordered a fresco potato taco and a fresco 7 layer burrito. Paid (still cheaper than like any other lunch options - $3.82), and I received my items with a smile about 3 minutes later. Added some hot sauce and the results are damn tasty. What more can I ask of a fast food business? read more

I'm reviewing it as a Taco Bell, so the rating is only within that narrow genre. I don't normally eat at Taco Bell anymore, but this one has such cheerful and friendly staff that it is the best Taco Bell I've ever encountered. they're also fast and efficient. read more

Would get more stars, but the prices are high even for downtown. The Why pay more? menu is jacke dup too much. Aside from that, this Taco Hell dosent give me the poops. So there. And they serve you FAST. read more

This is a typical Taco Bell. If you are in the mood for a meal past the time that most places around here close (7-9, weekdays only) this place closes much later than the rest (I think around 1am) and is open on the weekends. I didn't notice the food quality, staff or anything else below what I would expect of a taco bell. read more

Great service my favorite taco bell. Always good fast . Employees are friendly. Only complaint is long lines on Fridays and Saturdays but is to be expected . read more

I don't typically write reviews for fast food restaurants, but I feel absolutely compelled to in this situation. The woman working at the this Taco Bell was quite possibly the most genuinely nice person I've ever met behind a fast food counter. She insisted on giving me free water, and joked around with me as I tried to make a meal decision. This Taco Bell location is the BOMB-DIGGITY. read more

About 10 years ago I worked across the street from Ogilvie Station and would stop by this Taco Bell for a quick meal every once in a while. What struck me was the genuine friendliness of the staff, not only with the customers, but with one another. SInce then I've only stopped in a few times (most recently a couple weeks ago) and the staff is still as friendly as ever. So much so that they actually stand out from every other fast-food place I've ever been too. Very unique and unusual. The food is above average for a Taco Bell as well. Although it's still Taco Bell, it's good for a quick, inexpensive meal every once in a while. But the people working there? Very cool. read more

Although they are quick and convenient the food is often times stale or undercooked. I tend to get crunchy rice and rock hard Mexican pizza shells that definitely taste at least a day old read more

Service is always great. The people are very friendly and welcoming. Food is always fresh and made exactly how it should be (meat to cheeses ratio is on point). read more

Wish they brought back their old dollar menu. Noticed it hasn't been as busy there since they changed that.