Food is decent, it's chipotle, so the stuff they serve doesn't change, it's simple you pick and they give you what you want, I think because of its location the service is not the best, they need a bigger space to match the fort lee lunch crowd, I can only imagine how bad it is when VSU students are also in the area. I ordered a bowl, chips and salsa and a drink. The cashier was quick to take my card but I got no drink, a bag of chips and no salsa. They are rushing so bad trying to get as many people in and out of there that they forget the little things. At the same time they didn't have chicken and it was a 15 minute wait, they where running out of things on the line and to ask for something they didn't have made the servers look defeated that they needed to refill the lettuce....in my opinion the customer service could be better read more

I ordered three soft tacos with steak, salsa, cheese, lettuce and sour cream. My order was delivered promptly, however, what I received was three soft tacos with a tiny bit of meat and nothing else! read more

i ordered a bowl with double pollo as ado and extra fajitas and got no fajita and barley any chicken. the whole thing was pretty much rice. and i had a whole end of the lettuce in my bowl read more

Worst customer service, the cooking area is a mess and nobody knows what area they're supposed to be in. Worst chipotle in virginia

I have to agree with the other comments, this place gives you very little meat. Def not like DC but the staff is friendly. Enjoyed my lunch

If I could I would give them below a 1 I would. They ran out of lettuce and guacamole and weren't going to make any more. They gave the least amount of every ingredient I requested and took 20 minutes to get my food with three people in front of me. This is by far the worst Chipotle experience I have ever had. I've been to Chipotles from the UK to Midwest America and this is the saddest excuse for one I've ever visited. read more

Clean, fast, delicious. The staff was very friendly and helpful. A great place to stop when looking for a place off the highway. Was suprised they didnt advertise on highway so we knew they were there. read more

The place is dirty with overflowing trashcans, dirty tables, and trash on the floor. Food is alright but not consistent.

Good food, great price. The people are friendly and nice. I always order on the app so I really don't have to wait in line or have to do it when I get there. Just grab and go. read more

This Chipotle probably has the worst customer service in the entire chain. The serving line was filthy, employees were more engaged in each others conversation instead of making correct order. read more

Every employee today was great and helpful. All around the best chipotle I've been too in VA! That's why I always keep coming back. They had great costumer service read more

We have never had bad food here. Was a little annoyed tonight when I ordered a salad, got all my toppings, then asked for the dressing and was told "oh we're out". So you couldn't have told me that when I ordered? Anyway, this location has low stars and bad reviews, but like I said, my husband and I haven't really had any problems here. read more

Clean restaurant. Friendly staff. Good food. My main complaint about this place is that when you go in first thing when they open, they are never completely ready. I feel that upon opening everything should be set out and ready. Every single time I go I've had to wait around 5-10 minutes for my preferred toppings to be ready, and people that get there after me are able to go ahead. It's kind of frustrating, but other than that I do t have any complaints. There was a girl that worked here that wasn't good at wrapping the burritos and I had to watch her dump everything into a new one because she would tear my burrito. That was extremely unappealing, but I don't think she works there anymore. read more

A+ the best. The negative reviewers are irritating to me. I've never, ever had a bad meal or experience there. I do bodybuilding shows and I trust this company and location. read more

Would have been nice to get food from here except they don't deliver to my address (it's like 8 min away according to Google Maps?) so that is ridiculous.Like do they only deliver across the street?What's the point of even having the option?Probably saved myself though since their portions are getting smaller everyday. read more

Restaurant is not so bad except that you should never go after 9 pm. When they run out of something they don't make more and have no problem saying that they aren't making anymore. I went at 915 (they close at 10) and wanted fajita mix in my bowl I guess he was the manager on duty nonchalantly said that's done for tonight. I'm sure it wouldn't have hurt to make some more for the next 45 minutes and 20 people coming in. Bad customer service! read more

I love chipotle, but this one is the worst chipotle I been too! Got a steak burrito like usual barely any rice/ steak. I usually get extra steak but and soon as they started making it I was looking at the portion and there is barely anything in it except all veggies I said whatever. I pretty much ate a veggie burrito. I almost didn't pay for it but I was hungry so yeah. End up paying about 8$ for a small as* burrito. Normally take me a bit to finish one but this was just the size of my hand. Stay away from this one! I felt ripped off! read more

I love Chipotle! I have eaten at almost every location between Petersburg and Richmond. This is the second time that I've tried the Chipotle in Colonial Heights and I have to say without reservation it is the worst restaurant I've ever been to! I will never come here again and do yourself a favor and drive the extra 10 miles to the Chester location before wasting your time and money to eat the junk they put out here. What a disappointment!! read more

TERRIBLE Customer service! Why place an order online to get your food in a timely fashion when they don't have your good ready at the designated time. The staff is rude when you ask about the menu options, and it seems like the line is always out the door because of slow service. read more

By far the worse and dirty chipotle I have ever been to period. Terrible service. Terrible food.

This is pretty standard as far as Chipotles go. My burrito was good. The seating area seemed a little awkward, but it was okay. I'd go back if I was in the area again. read more

I don't really like this Chipotle, the one is Chester is way better! They are stingy on the meat especially during a lunch rush! And they always seem to be out of napkins! But my burrito bowl is always delicious even if I barely have any meat read more

No lettuce for the 2 days I stopped in. Not sure what the excuse was nor do I care. Fodd quality is the same as all the other ones. In and out in 5 mins. Can't complain. read more

sometimes the workers get mad when you ask for 6 mini wraps when you ask for that many!!! and i just left and i asked for 6 only got 3.. and no napkins.. seems like your just rushed out to pay for anything. read more

I've been to many Chipotle restaurants, and all the others were better than this one. The food is put together very sloppy and chips are stale. We won't be back to this location. read more

I had to wait in a BIG and SLOW line but when I got to my turn the best young man was helping me. He was so refreshing and sweet. He's the only reason I will come back his name was Jacques I believe, he was awesome! read more

I've been here probably about 6 or 7 times in the last few years. The food is always decent, the staff is very hit or miss. They're really skimpy on how much meat/protein they give you especially if you ask for double meat. It seems to bother some employees if you want more than one topping like are you guys running low on lettuce or something? These chips are obviously from yesterday, just because they are warm doesn't mean they are fresh mr manager or whoever is in charge, you listening? This seems to be a common trope at this location, stale ass chips. It's also a little dirty in there. Every time I walk in there's crumbs and pieces of food on some tables. I know they get busy but dang mr manager you're not running a tight ship there. So two things Manager/future managers/corporate don't be afraid to scoop that protein stop being skimpy, and warm chips does not equal fresh don't insult us with these warm stale chips. It's says on the chip bags that they are fried and prepared everyday, and that is not the case you can tell just by biting into it and as you can see other reviewers below me agree. I believe in you guys, be better. read more

Wow. I travel all over the country, and I've never seen a Chipotle in this condition. To be fair, I arrived around 1:00pm but I walked right up to the line, so it wasn't too busy when I got there. Lots of empty dirty tables. While a middle aged guy in shorts and A T-shirt stood in the doorway between the kitchen and front counter with his hands in his pockets, observing things, thee crew struggled to keep the food stocked, the tables clean and soda in the machine. It was truly chaotic. I had to wait for a clean tray because the cashier kept pulling out dirty ones, so she finally went and got some washed. Then there were no clean tables, so I asked for a cloth to clean one. I was told to wait while one worker swept the floors for a few more minutes. Luckily the cashier was able to stop the line to wipe tables, or I may have gotten someone's left over rice stuck to me. Finally sat down to eat soggy tortilla tacos and stale chips with my guac (the quac was great as usual). Next time I'm in this area, I think I'll go next door to Jimmy Johns. read more

This is my third visit to this chipotle and I am highly dissatisfied. Every time I come they are out of something ( cheese , sour cream , etc) hours before closing time . Tonight at 7:30 when I came there was no cheese . The woman told us there is something in the back but it's in a block ... I'm confused because all they had to do was shred it . As an ex employee of Chipotle , yes ex employee, there is NO excuse to be out of anything at anytime. A young lady went to the back to I guess check on things while she was working the line leaving one guy up front . He did not attempt to come to end of the line to do the salsas, cheese, lettuce , etc. He just stood there with this long line. Once I finally got my food my rice is hard , my chicken is hard , I barely have cheese cause they gave the last little bit they had . Everything tastes awful . On top of that I got a "fresh " bag of chips that tasted very stale ..hmm . read more

This is the second time I've gone to this chipotle, and the food was gross. The rice was sticky, over cooked and they piled lots in my bowl trying to get rid of it. I'm done spending my money with this store. Never again. read more

This is the worst chipotle I've ever been to. Do yourself a favor and drive the extra 15 minutes to the Chester location. This place is disgusting, the meat is often over cooked, there is too much lime in the guacamole, the employees are rude, and several people I know have gotten sick after eating here. I don't know how this place is still operational. read more

The worst Chipotle restaurant I've been to. And I've been to multiple chipotles in 6 states. All seem to uphold the same standards, except for this one. read more

Am I the only one that got a tummy ache after eating here?? I felt nauseous when I got home. Also wipe down your own table when you eat here. My family and I sat down at one of the dirty tables (because it was the only one available) and one of the workers walked over to our table, straighten one of the chairs and left. She didn't go back to grab a rag or something to clean it she just went back behind the counter. It was too dirty I had to sanitize the table by using my hand sanitizer. read more