This is the by far the worst location ever! Half the time I get there and it's online ordering only. The employees are all rude and miserable. The rice is undercooked and crunchy. It's been a horrible location for years now, how does corporate not see that and fix the problems? Avoid this place at all costs! read more

If you want to stand and be stared it by employees that are chatting by the grill then definitely go here. If you're looking to get any kind of food then this is not the place for you. They will immediately treat you with hostility, put in the least amount of effort which just makes things more difficult for them in the long run, and then refuse to help you when you need something corrected. Honestly just wish they would fire every employee here and close the store. read more

This place is horrible!!! This restaurant is filthy and the food served is days if not weeks old. I feel sorry for the young people that work there who are tying to do their best. The restaurant is severely understaffed. Whoever the owner is of this dump should be ashamed of themselves. This place should be referred to the health inspector. read more

This is an update to an old review. I've revisited this location several times and a lot of things have improved over the last couple months. We always pick up, but at least the food is always good now. They definitely seem more on top of things lately. We will add chipotle in Elk River back into the rotation. read more

I ordered a burrito through the app and when I opened the bag the burrito was no more than twice the size of the sauce container. I've been to chipotle plenty of times ordering the same thing and the burrito is always twice if not three times the size. Went inside to ask if my order was messed up and the employees were very rude and told me the size of the burrito was "normal" size. This is not the first time we've had problems at this location... will not be back. read more

Chipotle Mexican Grill - See for your self - Mexican Near Me - Elk River, Minnesota

Where do I begin... the restaurant is no longer open for in-person orders, so orders must be placed thru the app. Okay, cool. I place my order on my phone and wait patiently in my car for 15 minutes before going inside to pickup my order. Get back to work and open up my mean and this is what I find! First, I notice the bowl isn't even full- is this what we're doing now? Half the food for the same price? Next, I noticed there is no lettuce- and as you can see I order extra lettuce. Now this isn't my first complaint with this location- I have given them numerous chances. But today was the last straw. I will happily drive out of my way from here on out to the Rogers location if ever I find myself in a chipotle mood. I'm absolutely dumbfounded. If I could I would give them 0 stars. read more

Chipotle Mexican Grill - Mexican Near Me - Elk River, Minnesota

See all

I've struggled with this issue at many locations. And I'm so fucking tired of getting a burrito that has half a serving size in it. Fuck I'd rather go to Taco Bell and get more for my money then spend what I do here and get half an order. Fucking pathetic. read more

Went back to give another try. I am glad I did. The only bad thing was them not having enough food prepared. Super nice employees. The tables were clean. Not loud music. Good job. read more

They finally have enough staff, but the communication with customers is poor. I was told that queso would be done in a couple minutes but waited 10 and they didn't even have the hospitality to not charge me for the queso, instead I was given the cheapest possible item for condolences, a medium cup. I didnt even want a drink, it doesnt make me feel better that i waited so long and was given something i never wanted. At the end of the day I paid 6 bucks for double scoop of queso, and thats not very much so its not the mone in upset about, but my experience. read more

terrible. food came without half of stuff ordered and DoorDash driver spilled the rest in the bag. ordered chips and received nothing

Masks do nobody any good when worn around the neck. Empty hand sanitizer station. Slowest service EVER. Out of chips?! Out of queso?! No hard taco shells? No fajita veggies?! Nope. Turned around and went elsewhere. read more

Service is always very slow! Has been for years. Surprised this location remains open!

Worst restaurant ever. Excessively long waits regardless if you order ahead or on site.

This chipotle gets worse every single time I come in. This time they had no ice, there was no cilantro in the rice and it was old rice. All of the protein options were burnt to a crisp so every single bite of my burrito just tasted like charcoal garbage. They finally hired more people but that just made it worse. This chipotle is one of the worst ones I have ever been to. Do not come here unless you want to be disappointed. Aside from my burrito this bowl was full of burnt chicken and it is more of a salad than a bowl. I didn't say EXTRA lettuce. I just wanted a normal amount , not a salad. I can smell the charcoal smell of the chicken , not appetizing at all. read more

Chipotle Mexican Grill - Garbage Chipotle. - Mexican Near Me - Elk River, Minnesota

See all

we ordered food for our company lunch. said it would be ready by 11:30 put in order an hour in advance (the second they opened). yet food took an extra half hour. very disappointed. don't put a time on ur website if you can't stick to it. read more

As frustrating as it is, I have to leave a 1 star. My boyfriend and I live north of most locations and this one is the most convenient. Every time we build our meals they short us of what these $10 bowls should contain. My boyfriend never gets fajitas which I have read is a common problem with other customers, and I agree that it is not clean. The work ethic is not there with these employees and every single time we leave the store my boyfriend is more than frustrated and in a completely different mood due to the issues stated above. I love chipotle because it's a "healthier" option to get on standby. But will no longer support the business if it is to continue this poorly. read more

I'm leaving a low review because of the cleanliness of this place. Before I moved to Elk River I used to go to chipotle a lot and when I moved here to Elk River, this is the most disgusting Chipotle I've ever been to. I love chipotles food, but this place is a disgusting mess and there is food all over the place. The windows and doors are full of handprints and smears the food. Food Station has food all over it. If you are somebody that cannot have crossover food be aware. The employees walk around like they could give a shit so I have to question who and where is the manager? When I go here I always hope that it'll be different. Thinking maybe they just got through a rush, but it was completely empty when I got there and nobody was cleaning anything today. I'm not looking to get sick off your food so if the manager/owner could take a little more responsibility and train the employees clean up more that would really probably help. I would seriously be more comfortable with Taco Bell or Taco John's at this point and I hate that. read more

Today I placed an online order for pick up. I went to the store at my pickup time to find the doors to the restaurant locked. Once I got inside I found many other customers standing around waiting for their online orders and a short line of customers getting served before any online orders were being made. I was told that I could wait for my order or cancel and be refunded from chipotle.com There is no way to cancel your order or receive a refund from chipotle.com you can only contact customer service. Later I called the store to speak with a manager and I got the same non-helpful information told to me that I had heard earlier today. I understand that stores are understaffed but to give people false hope by allowing them to order online and then not being able to fill those orders is very poor customer service. read more

This place is still brutal, always out of stuff and the workers don't seem to care about it. No one really seems to want to work and the food portions are small, overall the worst chipotle ever read more

Their service is the slowest I've seen at a Chipotle. Waited over 45 min to get my order for pickup.

I used to come here and it would be 50/50 a good experience. After a few months decided to try it again and it was the slowest i've ever seen it. At one point no one was doing anything. These people don't know how to effectively work. read more

the food is great right and i used to work here and it was hectic. but gd do they give a lot of sour cream but stingy with the guac. like the employee thinks the main ingredient i want to taste in my bowl is sour cream. chill on that man read more

This is without a doubt the worst chipotle I have ever been to. Somehow they manage to take 10 minutes per customer to make a burrito. Be prepared to stand in line for 25 to 30 minutes. Online orders consistently run 20 to 30 minutes late. Absolutely ridiculous. DO NOT GO HERE UNLESS YOU HAVE UNLIMITED TIME. I wish there was a zero star option. read more

This is the must unsanitary Chipotles I've visited. I've tried this location 3 separate times. Each and every time they have failed miserably the food doesn't look are taste fresh. They never have the salad dressing always out or the staff is to damn lazy to make or prepare the dressing they don't clean the restaurant. My last visit the young lady took my payment for the food said after I was so dissatisfied said I only eat from the Maple Grove location. Well I visit that location yesterday same experience only this time I had the meanest Latina woman begrudgingly fix my bowl while mumbling offensive things in Spanish which I clearly understand and they had no salad dressing! Over charged. Chipotle use to be my favorite go to healthy option but no more! Save you money and health. read more

Burrito that was ordered online is half the size it should be and has like no meat in it. Tried calling the restaurant for 20 minutes and no one picked up it kept going to a voicemail access prompt after a lot of rings. Never going to this location again. read more

Chipotle Mexican Grill - Not made the way ordered and hardly any meat. - Mexican Near Me - Elk River, Minnesota

See all

Elk River location needs a new manager. Short staffed, cold food, employees do not clean up work stations. Slow and no customer focus.

Ever since they became online orders only it's been a crap show. Ordered a week ago and sat inside waiting for my food for 15 minutes thought no big deal they're probably backed up. This time I sat there for THIRTY minutes until I finally had enough and asked where my food was at. The guy there said it wasn't even in the computer then went and made it with the left over scraps of the night because by the time they made my food they had half an hour until close.. How could I get a confirmation number without it being in their computer? Anyways my burrito was basically rice and not the brown rice that I ordered it only had one scoop of brown rice and the rest was over cooked white rice. Chicken was hard and rubbery. I'm done eating the cat food they serve at this location. Going a little bit out of the way to Rogers next time because by the time I get there and back home my food at Elk River still wouldn't be ready. read more

Chipotle Mexican Grill - Mexican Near Me - Elk River, Minnesota

Filthy restrooms, filthy restaurant period. Horrifically slow pickup service. Worst chipotle I have been to hands down.

I bought a burrito barbacoa and the price on the menu sign clearly said $9.30. when I got my check it was $9.75. 45 cents is not a big deal, but the fact that they miss listed the price is inexcusable. I offered to change the price on the sign with a sharpie but they would not allow me to do so. How hard is it to change the price even with a post-it note? read more

the absolute worst place. the employees are so rude and nasty. They also make the worst food.

I was in and ordered two burritos. Only one young guy making the orders. There were others working but they left the one kid to make the orders and also ring them up at the register. The worst of it was that the kid had on a pair or gloves for handling the food but he did not remove them while unlocking and ringing at the register. The rule is that you are going to touch non-food items that are used by multiple people that you need to either wash your hands or put on a clean pair of gloves before returning to handling food. I watched the kid make three orders, touching non-food items between between each order, never washing hands or changing gloves. read more

I got my order a half hour later than my pick up time. Maybe they should shut down the Chipotle app if they can't meet the demand. Why have online in ordering if it's faster to order in person. This is the third time at this restaurant that the order has been this late. read more

I understand most restaurants have staff issues and shortages on some items but this place is beyond bad. I saw them completely ignore a customer asking for napkins. Every table was dirty. I ordered three meals 2 with chicken 1 with steak. The steak was missing, barely had any rice in any of them and they forgot the chips. This is the third time I have had bad experience at this location......strike your out! read more

TERRIBLE MANAGEMENT!!! This store had one employee working and doing everything! This caused an additional 45 minute wait on top of my 30 minute order time. A typical Chipotle taste with an awful wait. Jimmy John's is right next door and will definitely be a substitute for the next visit. read more

Slow slow slow. Don't come here. Waited in line for 2 hours. They need new employees or a manager.

I really like chipotle and I normally don't have problems with them but the last few times I've ordered chips on this side they don't give me them and then tell me to get a refund. Well I finally got them today but there is very little chips in there barely enough to cover the bottom of the bag. You can see in the photo I cut the bag more than half way down and the chips are still way down in the bag. Please learn how to proportion your chips right so that you don't run out/give out a little amount of chips. read more

Chipotle Mexican Grill - Chips - Mexican Near Me - Elk River, Minnesota

See all

Elk River Chipotle is literally the worst chipotle I've ever been to. They take forever to prepare food, especially with online orders. Their meat is never shredded properly and it's always super fatty. The boxes and bags always tear and get soaked through. It's always incredible loud in the building and customer service is not the best here. Sometimes their guac isn't just oxidized. It's literally been shit brown before. Seriously, don't waste your time going here. It's absolutely trash. It's annoying I can't give yall 0 stars fr. read more

Super disappointed with this location time after time. Yesterday was the last straw, we created an online order said it would be ready at 4:30 it was not ready for another 15 minutes after that and to boot, all of our orders were wrong. My son ordered a steak burrito, they put that order sticker that literally said "burrito with steak", on a bowl that had chicken and pinto beans? At first I was like maybe they just got orders mixed up but then.. my husband ordered a steak and fajita burrito, it had neither. All it had was lettuce, cheese and beans? I'm so confused on what is going on at this location. Poor service, I do not care how understaffed you are, there should still be a sense of professionalism. This will be the last time we go to this location. read more

Staff is rude. They are often 30-60 minutes late on orders. The employees walk around like they're half-asleep or on drugs or something. I almost feel bad for them. If you have to get Chipotle go to the Rogers location. They seem competent when I've visited there. Maybe if sales plummet Chipotle corporate will realize this location is fatally ill and ready to be euthanized. Go support a local small business Mexican restaurant instead of this mega corporation that seems not to care for its customers or employees. read more

3rd time in a row that I payed almost 20 dollars for guacamole and received zero guacamole. If you are out, then do not make it an option. I would have ordered elsewhere, but I am sure you are happy with the extra 20 dollars for nothing. Please get your house in order. When I come in in person the line will be 10 people but I will wait 30 minutes, and that is an atrocious thing to happen at what is essentially ready made food production line. Fool me 3 times and I am done. Never again. read more