This is a standard franchise with one exception: the seating. They have high and low seats, small booth seating, and even and communal type table with small leather looking stools. The location was extremely clean and easy to access off Federal Hwy. again, standard franchise so the food was as expected. read more

I was driving along Federal Highway deciding on what to eat, when it dawned on me that I have enough points to redeem for an entrée at Chipotle. I was not too far from the location in the Bal Harbour Square, so I will get my food from there. It was a bit busy inside when I entered the building. I approached the female employee behind the register and informed her that I was picking up an order. It was a carnitas bowl consisting of white rice, pinto beans, corn salsa, and fajita veggies. The presentation of the bowl was not visually appealing. All of my choice toppings were thrown on top of each other and there was too much corn salsa added....other than that, the food was tasty. read more

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I really hate that this is the closest Chipotle for me, because the service is bad every time. The employees act like your existence is an inconvenience to them. I can't imagine coming to work and acting like that all the time. This last trip, I ordered online and it was ready when I got there. I couldn't get any employees' attention to grab my order from me. There was one poor overwhelmed lady handling the line by herself, nobody on register, and three employees standing in the back just talking. Another customer waiting to be rung up even mentioned that the only lady needed help. I could literally see my order just sitting on the counter and it was extremely frustrating. The lady doing the line called for help, and one other employee took her time coming out and got on the register. I called to the other two asking if someone could please just hand me my food. One of them came up, gave me an annoyed look, and handed me my bag without saying a word. read more

Food was delicious, we eat here everyday for lunch. Thank you for taking such good care of us in our office.

Bad service, bad display, dirty, and nasty. When I told the manager what the worker said she apologized immensely, but the worker had a bad attitude, and took my comment personally read more

Chipotle Mexican Grill - Mexican Near Me - Fort Lauderdale, Florida

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I do like Chipotle, but this location definitely could use some work...especially the customer service. A guest was in front of me was reciting an order off of her phone to the ladies behind the counter. I could hear the guest say her friend sent her the order, so she's a little confused. One of the ladies behind the counter kept cutting her off and saying different versions of "Noooo, you mean a quesadilla!" "No, you mean a build your burrito" etc. The guest couldn't get one word in until she said she would step to the side so she wasn't holding up the line. The lady ushered the guest to the side so she could help...I think. The remaining lady behind the counter rolled her eyes and then annoyingly waved her hands at me to move forward. I acknowledged her with a hi and I got a blank stare and crickets in return. I started my order and mid way through she left out of view and started drinking out of her water bottle. She still hadn't said a word to me and started assembling my order. The only interaction we had was when she asked which beans I wanted and it wasn't even all that friendly, a more barking tone if you will lol she passed my order off to the cashier without a response to my thank you. The cashier did say hello and when I went to show her a free drink coupon on my phone to scan, she hurried me to pay and she just put the cup in my bag. After paying, she told me where the fountains were while trying to assist someone picking up a food order. No thank you or goodbye. Some customer service training definitely needs to be done here, at least to train a simple hello and goodbye and then work on the other stuff later. I'm in customer service myself and the biggest impact is just greeting, and that can change all the difference. Also, it's not that hard! I wouldn't think twice coming here because I know I won't return. read more

I don't often eat at Chipotle and every time I do, I remember why. The food isn't worth the price. A small blob of guacamole is $2.60 and a fountain drink is $2.80. That's ridiculous. And no one is nice. They don't do anything to make you feel like they want your business. read more

Chipotle Mexican Grill - Chicken bowl. You don't get much. - Mexican Near Me - Fort Lauderdale, Florida

If I could give this location a zero I would. The employees could care less and are so LAZY! Texting and talking behind the counter. Wake up Chipotle! This location needs help! I asked to speak to the Manager and they said she was busy in the back and so I asked for her boss and they gave me a business card to someone that has a disconnected phone. read more

The worst Chipotle location I've ever been to This was by far the worst Chipotle experience I've ever had. The customer service was terrible. I asked for carne asada and then said I wanted to do half with chicken, and the employee told me it would cost extra "because you said carne asada first." Then, she actually started taking the protein out of my bowl to put it back in the container! After that, she had an attitude with me for the rest of the interaction. Totally unprofessional and rude. I'll never come back to this location again. read more

Food quality was horrible, and the lady kept being ask to be sent home or go on break waited while I 3 minutes with no one in line to be served. Needs work, no one cares about the restaurant. Will not go again, 17th street is a way better run and staffed location read more

save yourself the hassle and go to literally any other chipotle. Would give zero stars if I could, the chipotle does not know what they are doing at all and speaks to guests however they like to. Plantation chipotle is so much better and actually speaks to the guest with kindness like they are human beings. Literally one of the worst experiences I've ever had at a fast casual restaurant. I even tried to call the store before going, and there's absolutely no way to speak to them. Otherwise, I could've saved myself the hassle as well. read more

People work with a bad face as if we were asking for a favor. Sometimes they put more protein, sometimes much less. Anyway, the service and the portion we pay to eat should be better. read more

Chipotle Mexican Grill - A lot rice and little protein - Mexican Near Me - Fort Lauderdale, Florida

Unfortunately I wish I could say something positive about this establishment, this isn't the case here. I've been going here for about maybe a decade. I used to love it a lot, but now it's just unprofessional. We ordered pickup on the app only because my mom got the free chips and guac with her points, we never got it....as well as the cheese that I ordered on my tacos. The orders are never placed on the pickup shelves and you have to ask for your order which sometimes they never even bag it so you have to wait an extra 5 minutes. Really crowded, this family came in with three kids about 4-6, screaming, running around, playing with the blindfolds. I hate to say this but maybe we should just let this chipotle go like we did with Smashburger and Pei Wei. read more

This is one of the most poorly run chipotles there is. They close in 3 hours... they're out of lettuce, steak, tomato's, salad dressing, and who knows what else because I walked out. This is a constant issue with this location, don't come here anytime close to closing and I guess 3 hours prior is still too soon. Whoever buys for this location isn't doing a great job. read more

Food was not that fresh. Tables were all dirty. Nobody was going around cleaning them. The price was very expensive ($18 for a bowl w chips and drink). I would have been better off going to a nice restaurant for happy hour prices. read more

This Chipotle is the closes to my condo, so I went there for the convenient location. The restaurant itself seemed a bit unkept. The floors, tables and drink area were not very clean. As I got to the cash register to order, I noticed the prep area was also very messy. I got my salads, ate them and left....not my favorite fast food experience. read more

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I love Chipotle and frequent it pretty often, but this location has consistently disappointed. Unfortunately this is the closest location to our house, so if we ever order delivery or pickup, this is where we have to go. I've never gotten delivery here and had my order be correct. Whether they leave off several ingredients or just get the order completely wrong, it has disappointed every time we get delivery. This is probably because it seems like every time we are in here, they are always out of ingredients. They've been out of roasted veggies, dressing, and guac several times. This last time (which honestly will probably be the last time) that we ordered pickup, I made the big mistake of not looking at the order before I left. I was sitting waiting for the order for a while, and it wasn't on the to-go pickup section. Turns out it had been ready the whole time and just sitting in the back, but I had to ask about it. They of course were out of the vinaigrette dressing. By the time we got home, the food was honestly pretty gross (photo attached). The cheese was melted but not in an appetizing way, the little lettuce that was on there was wilted, and half of the ingredients were missing. Long story short, drive the extra few minutes to a different location if you can. read more

Chipotle Mexican Grill - Incorrect order with missing items - Mexican Near Me - Fort Lauderdale, Florida

Terrible customer service It's very dirty DONT Even Think about ordering on the APP. read more

Today, this location is being run like it's the Wild West. Employees giving customers attitude when they incorrectly put an order together and had to discard it. The dining room doesn't look like it has been cleaned since they opened and it's almost 1:30PM on a Saturday. The soda area has spillage and two napkin containers are empty and literally, all of the dining room tables are dirty. Aren't the employees trained to wipe it down every 20 minutes, along with the soda station area? Chipotle is not what it used to be. With what the company is valuated at, what their stock shares are selling for, they need to financially invest in their employees and hire better quality. What you pay for is what you get and that applies to all fast food/quick serve restaurants. It takes quality food and quality workers, both which can only be accomplished by spending money! read more

Chipotle Mexican Grill - A bowl...with a little bit of everything - Mexican Near Me - Fort Lauderdale, Florida

What a mess of a mess. Four times to understand what I wanted. Order still messed up. New management need to be placed here to get this crew Oder read more

Now I I know why this store has such a bad rating. Just went there and walked out. 1 the guy making the food was so dumb he didn't remember to put beans on orders. Then then ran out of white rice. That 80% of the meal. I asked if they had any more coming and the same guy shrugged his shoulders and said I don't know. I hope he isn't making anything more than $2 per hour. Dumb as box of rocks. read more

Ok, I gave this location a second chance . The servers had attitudes again! They were just about out of lettuce so I asked for fresh, but they still took the scraps out of the bottom of container. I asked the expediter for more ..they filled a small to go container. Meanwhile I had soggy lettuce on my chicken bowl! Not much chicken, I must say. The place is still messy and dirty! Let's hope we don't get sick from this dirty place! Would not recommend this location for sure!!! read more

Showed up at opening and was told very rudely "we're not open. I know what the door says but we not open" GHETTO

Went in last night with my mom. We were helped by jacquira. It seemed like she was a one man army and wanted to shout her out! Take care of her because she's taking care of Chipotle and holding it down. The food was great. See you next time Chipotle read more

Very poorly run Garbage overflowing Tables all have food and liquids sed on them Staff very slow to move between stations and texting in back room If I owned this place I would make some staff changes Food was good as u read more

Chipotle Mexican Grill - tables and chairs in a restaurant - Mexican Near Me - Fort Lauderdale, Florida

the food is great but the restraunt is always a total dirty pigstye,its starting to gross me out dining there, the place can be empty or busy but there is no effort to wipe down the tables nor sweep the floors. The last three times i dined there was food everywhere on the tables and the floors. I might get my food to go from now on but will no longer dine in. I am very tolerant but i am starting to get grossed out when i go there now.I will not go back until they clean this place up. Will try another location. Kinda sad sense this location is closest to where i live. read more

I love Chipotle, but if you're a fan like me, you know there are good chipotles and bad chipotles...and this is a GOOD one. Food is well seasoned and cooked. Minus a star for cleanliness. The counters and tables and floors are disgusting...doesn't stop me from eating there but...it's bad. Just learned they have a military discount (and policies/first responder!) Half off!!! read more

Chipotle Mexican Grill - Mexican Near Me - Fort Lauderdale, Florida

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I placed an online order. Right as I pulled into the parking lot I got a notification that my order was ready. I walk in and nothing is on the pick up shelf. I see a bag sitting on the counter behind the cashier. I've never seen a person work so hard to ignore me. I stood in front of her for 15 minutes. When she wasn't helping someone else, she'd immediately turn around and pretend like she was busy with something else. Not once did anyone acknowledge my presence. After putting together two more to go orders, she finally grabbed my bag of cold food and plopped it on the counter. To make it worse, the brown rice in my bowl was crunchy and under cooked. The white rice in my partners bowl was gummy and over cooked. This place has a serious customer service problem. Not going to be spending $40 on overpriced mediocre food and crappy attitudes any more. read more

I pick up my general manager's lunch order from Chipotle Monday through Friday, depending on where I am. Unfortunately, this particular location consistently delivers the worst customer service I've ever experienced. Every time I walk in, not a single employee acknowledges me--nobody smiles, and they all avoid eye contact as if interacting with customers is a chore. The online orders are kept behind the counter, so I never know if they're ready, and no one bothers to communicate. Today, when I asked another customer if he had been acknowledged, an employee rudely snapped, "You don't have to act like that," and proceeded to hand him his food while ignoring me. When I asked about my order, she scowled and said there wasn't one, even though my boss had placed it 15 minutes earlier. When I pushed further, another staff member angrily claimed the order wasn't ready yet. To make matters worse, I heard one employee shout, "Don't come back!" from the back when I voiced my frustration. I ended up leaving without the food my boss had already paid for because I didn't trust how they would handle it after such unprofessional behavior. This location seriously needs customer service training. I won't be coming back, and I would suggest others do the same if they value respectful treatment. read more

I use to frequent a Chipotle in Park RIdge, IL. that was very, very good. Here in south Florida I've been very disappointed. I've received numerous coupons through their club but never took advantage of one. On Saturday night I twisted my husband's arm to use one. We had a girl wait on us that had an attitude. In short, when I ordered a pork burrito she first dropped the pork on the floor, then took a teaspoon of pork and put it on my burrito. I know how much they normally put on a burrito and a teaspoon wasn't it. I asked her to put a little more pork on and she said she would have to double the price for it. If I was thinking I would have immediately asked for the manager. This girl should be fired for both her attitude and treatment of customers. Unfortuately, I see a lot of this in too many businesses, attitude from the employees. Another thing, the food items didn't look fresh at all. Beware! read more

This store is incredibly dirty! Trash overflowing. Ice all over the soda counter. Every empty table was dirty with discarded food and paper products. No employee cleaned the dining room during my 45 minute visit. The bathroom was disgusting. I felt like I was in a NYC subway station. The owner of this franchise and all the managers should be arrested. Stay away. read more

Chipotle Mexican Grill - Overflowing garbage bins. - Mexican Near Me - Fort Lauderdale, Florida

This has to be the worst chipotle I've ever seen. Ordered delivery from here tonight and very little meat and the guac was very brown. Who ever thought that guac was ok to be served should be fired. Response to Chipotles comment: This is a cop out response. I'm not looking for anything and you have the information needed to do something about it. read more

Just not good all around bad experience Food was cold and steak was old ,not as advertised. Could not get anyone on phone so just put in fridge, to throw out next day. I would definitely reconsider your choices when looking for a mexican grill. My order was placed on line, which I found the app was not easy yo navigate.I was sapose to get a reward for Signing up for the app which I had issues with. Getting the reward when I got to the store Nobody in the store knew anything about the app they said it wasn't their responsibility. The customer service was just bad. read more

This location tries to charge for a water cup. I don't drink soda or juice.. kinda crazy I got to pay for water. They also try to charge for the vinigrette. These are not formalities I've experienced at other nearby locations. Basically go to any other chipotle but this one or just take your money elsewhere and save yourself and family from terrible customer service. read more

Placed an online order and despite the correct ingredients on the sticker on the wrapper they put items in I didn't order. Poor, indifferent attitude of employees. However the food is decent for what it is. Would not recommend this location. read more

Foods great and tastes fresh. Customer service they're alright. Pretty clean though. Nice spot to go eat with friends .

I love this location. Usual chipotle quality food. Fresh, "healthy" and fast. I get my order for about $12 and that you cannot beat! My go to order is a veggie bowl with guacamole. Basically all the veggies and then I get their fresh made chips on the side to dip. Delicious and I always feel full but never gross after eating. This trip was my first time trying the queso and it was very good! A mix of spice and cheese. Highly recommend. I saw this location give food to a homeless person before. Not sure what their policy is or if the person paid but employees here are so nice and friendly. They are always walking around cleaning the dining room if it's slow or hurrying themselves to get the orders done without lowering customer service if they're busy. Parking is plentiful around this area as there are many shops. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Fort Lauderdale, Florida

Undercooked beans and surlee staff. Overpriced cr@p. ..............................................

This is the first time back in over a year. I stopped going because of the bad attitudes and poor cleanliness of this store, also the preparation of the food. I see from this visit that nothing has changed except the attitudes, which are much worse. I left my order on the counter and walked out vowing never to return, which I will not! The management/owners can fix it if they want but I will never be back. For anyone that has felt the same Zona Fresca is across the street and so much better. read more

Please change your staffing or at least train them... We went this past few weeks from decent or pleasant staff to rude staff that rush you.. or yell at you rudely and the serving sizes... What the heck? One spoon of rice, one spoon of beans, and barely any chicken. read more