Staff was awesome! Love the positive energy and excellent service. Food as always is excellent... dont skip the cajun fries! read more

I'm writing to report an extremely disrespectful and inappropriate experience I had at Five Guys. When I walked into the restaurant, I heard an employee say, with an attitude, "Why are people coming in when we're about to close?" After placing my order, I politely asked him to make sure my burger was cooked all the way through. He responded sarcastically, saying that they were going to make it "raw." I told him that if my food was not going to be prepared properly, I would get my money back. Instead of handling the situation professionally, he continued arguing with me, making jokes, and being disrespectful toward me. I was recording the interaction because of how uncomfortable and inappropriate his behavior was. When I asked for his name, he told me his name was Jonathan. However, after saying his name, he started laughing, which made me question whether he was being truthful. The man I'm referring to was light-skinned and had long hair. I'm including this description to help identify the employee involved. The situation became even more inappropriate when he began making racist comments and gestures toward me regarding me being Spanish, including sticking his tongue out at me. I found this extremely offensive and disrespectful. I believe this employee's behavior was completely unprofessional and unacceptable, especially toward a customer. I am asking management to review the situation, including any available camera footage, speak with the employee involved, and take appropriate disciplinary action. I would also appreciate a response regarding how this complaint will be handled. read more

this was the worst customer service I have ever experienced first I didn't get a greeting at all. Not only was there and argument going on between a small white guy and Hispanic man on the grill but their soda machine was bad and tasted like carbonated water .Plus my fries we're soggy and my burger was sloppy. I usually love five guys but this one just had to much wrong. read more

Big issue with this place particularly because five guys has a great reputation in my mind but at this the fries are not well done and when you order a medium fries, they don't even fill a cup up all the way, and there's no extra fries in the bottom of the bag so like why would you ever go to this place? This place does not represent what I know it to be five guys and I would avoid this place 100%. When you walk in the store, the staff are always on break and it's a very shady place because of the people they hire they have all this like ego and confidence, but the food is not up to the standards. read more

Burgers are always great, let alone the fries. But the team at times needs to look up and acknowledge the customers that are coming in to pickup or ready to order. read more

As a person who enjoys burgers, this was a huge disappointment. The employees were super uncaring, and the food was made extremely slowly. To list a few problems, we ordered a couple of bacon cheeseburgers. The burgers came after around 20 minutes missing any bacon, one of the orders being wrong. I asked the employee to add bacon, to which the reply was there was none. This meant we were down around three dollars as the added bacon is around one extra dollar. The bathroom was dirty and smelly, and so were the tables we sat down at. One of the fountain drinks wasn't working, pouring some sort of disgusting mix of sparkling water and syrup. The overall experience, between the dirty floors, cold stale buns, dirty bathrooms, and bad, lazy, slow customer service, puts this rating at a worth of one star. Truly dissatisfied and disappointed. read more

Five Guys - Bacon burger - Burgers Near Me - Ft. Lauderdale, Florida

After reading the online, I purposely placed my order online to get into the location so it would be ready when I got there- What I witnessed was 3 employees arguing & the guy who was emptying the trash kept raising the fries basket with the other worker yelling at him - my order still wasn't ready 16 minutes & counting after I placed the order - one other customer waiting on food --- I'd skip this lic read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

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Mom & I came here before seeing a movie & I'm glad I chose it as it was within very close walking distance to Regal Cypress Creek. Five Guys is the best fast food burger around (I will fight you if you think otherwise). I always get the little burger with a plethora of toppings and little fries. The little fries are large enough to share, even among 3 people. We couldn't finish them. Anyway, the lobby was kind of dead and there weren't many people. The girl taking our order didn't seem to want to be there and was kind of hard to understand, but my burger came out good. The guys making the burgers were working hard and were being nice. I'd return, but it wasn't the best experience ever. read more

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Such a great experience. I ordered everything little and it was more than enough. I also had a strawberry and banana milkshake, which was fantastic. The customer service provided by Antoinette was phenomenal. She really was a great person. Very clean establishment. read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

I've been to this restaurant before as well as as to a couple of their other locations. But it's been quite a while since I was here last. We stopped in as we need a place for a fast bite before heading over to catch a movie. We decided this would be the quickest place to grab something. We each ordered their regular burger and shared A small order of fries and a drink. I'd forgotten that their regular burger consists of two patties. I wound up taking one off the bun and taking it home (along with half the fries). The burger was large and perfectly cooked. I got mine with lettuce and green peppers and some pickle chips on the side. I added my own ketchup. My husband likes mayo, mustard, and onions so that's what he had them add. Each burger came exactly as ordered. The small fries are a lot, as well. The entire bottom of the bag was filled with fries along with an overflowing cupful of them. More than enough to share. Everything was fresh and tasty. Actually, this was one of the better burgers I've had in awhile -- and certainly the best fast food one. While waiting for our order to be cooked, we snacked on their free peanuts. They are salted in their shells and are addictive. I couldn't stop eating them. Eeek! The place is brightly lit. It was clean. Service is at the counter -- ordering and then pickup -- and all went smoothly. Guess I know where I'll be when next craving a burger. read more

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They got 12 people behind the counter and you still have to wait and wait and wait for your food and then when you get your food they put it on a brown bag so there's Grease from the french fries is leaking out the bag it's disgusting this place is just gross read more

Absolute worst customer service I have ever experienced. Stood at the pick up counter for several minutes while the employees shuffled around like zombies not one time lifting their heads to ask "how can I help you?" I had to ask them...."ummm is this where you pick up your food?" Fire them all. read more

I ordered ahead and did pickup for a meal train. I went in and the tables were all pushed away not being bused and people were distanced. I waited a few minutes for my order and they gave it to me . I also paid onsite. There is a bottle of sanitizer on one wall that I was able to use. read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

Five Guys are all basically the same. The place is clean, the food is good, the portions are sufficient. All-in-all, the restaurant is fine. The reason for only three stars is because it's very overpriced. A bacon cheeseburger is almost $10. That's ridiculous. French fries are over $3. A drink is $2.50. You could buy the ingredients at Whole Foods and pay less. I don't come here often because of the cost. If it were more reasonable, I'd eat here more often. read more

We come here all the time. And I have been noticing that regardless of how we order is a waiting time. Today for sample 36 min for a "web order" saw multiple people walk in and get their food first before me. ***Priority? How does ordering online work?**** It defeats the purpose and is bad customer service. I am a regular and is making very irritated. read more

Five Guys - Workers - Burgers Near Me - Ft. Lauderdale, Florida

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Ordered Uber eats delivery from this location. Was up all night with food poisoning. This led me to google. Apparently five guys is notorious for this regardless of location. read more

This location is close to our place, we usually go Friday nights before going to the movie theatre right next to the Five Guys. Never had a bad experience. Keep it up team read more

Five Guys - Seating area - Burgers Near Me - Ft. Lauderdale, Florida

Been 10 years since I last had 5 guys, and now I remember why. Mediocre burger and my opinion 2/10 on fries limpy and super greasy. Half are wedges and have or normal fries. Service is okay. Took a little longer than expected. I won't go back to any 5 guys, way better burgers around. read more

God do I love five guys (burgers). I love that everything the appearance of being, "fresh". I say it that way because I honestly don't know if it is or not, but I still like it. The service here is fine, but the location needs a pick me up. Man is it dingy. The tables were dirty; I had to wipe my own down and I stopped here later in the evening with one family in front and it seemed to take a long time. One of the Coke dispensers wasn't working and the floors were kind of a mess. It still gets three stars in my books because the food is good and I would have no issue had I gotten it to go. I still love having five guys (burgers) every now and again, but this wouldn't be my go-to location. read more

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Place was dirty, a bunch of people behind the counter but no one was out cleaning up the dirty floors and tables, finally after 20 minutes of being there someone casually walks out and starts to kind of sweep. Food was good, but place was dirty. read more

Five Guys - Someone needs to sweep...looks like it hasn't been done all day. - Burgers Near Me - Ft. Lauderdale, Florida

I came for the fries. They were good as usual. No complaints. The location was quiet and I'd come back read more

Five Guys - Ginger Ale - Burgers Near Me - Ft. Lauderdale, Florida

This restaurant was empty so we were apprehensive of even going inside, however we remembered years ago that we went to another location (which is closed down now) that was a great atmosphere and delicious food. The cashier had great customer service (short white guy was very good with suggesting us to share the large "small" order of fries) and the cook ( regular height black guy with the red dyed tips on his dreadlocks) made the food. Please excuse me in describing them in this manner for I didn't get their names. So the service was great and the food was delicious!!! My only critique is that it was freezing inside and the music was very loud. read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

What is up with Five guys these days!? First off super expensive. A large fry is $7.50 almost as much as a little cheeseburger. Then they give you what appears to be like a small order. They used to be so good and generous. At least if you're gonna charge that much for fries load the bag up. With that price you should be able to share a large fry. Not a fan any longer. Way better burger joints around and with these prices I won't be back. Get it together five guys. read more

Damn, I love Five Guys, just not this location. The staff were friendly and the guy calling out numbers had a great personality. After that? No good. The bathrooms were filthy and the whole area around them smelled terrible. Now my burger. I always get the Little Bacon Cheeseburger all the way. As soon as I took my first bite the bottom bun was soggy, like soaked soggy. I was only able to eat a couple bits of my sandwich before tossing it because it was just gross. The fries were good as always. read more

Five Guys - Little bacon cheeseburger all the way - Burgers Near Me - Ft. Lauderdale, Florida

Awesome burger. Terrible fries. I asked for them to be well done. They were basically raw. Had them recooked and they came out exactly the same, basically raw. read more

Five guys was good! I ordered a double hamburger and my hubby got one too with 'everything' on it. Any toppings they have listed is free. I wish they had some different options of cheese but they only have American. The burgers were a little greasy but I guess most real burgers are. The fries seem to be freshly cut. Not only do they taste nice and fresh but the skins from the potatoes are somewhat still left on the french fries. Try them with vinegar and ketchup. That was a first for me. With the right ratio though, this is a good combo. Finally, the price is reasonable and there are tables to eat inside or out. The kitchen is also pretty open so you can see the chefs making your hamburger. Beware: once you have their burgers, you might crave them often! read more

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Wow, Darren really went out of his way to make sure me and my family had an amazing dining experience.

Helpful and happy employees, very clean restaurant, absolutely delicious food. Wonderful first stop at a 5 guys!

This food is entirely too expensive for them to get the orders wrong so often. I used to love this place when I was a kid, but I have to stop coming here because $18 is too much money to pay for a randomized meal. Between this location and the Coral Springs location, the last 3 orders I got were wrong. The ingredients are fresh, and the food is indeed good, but I feel like I'm being forced to stop coming here because what is the point of ordering food if you know it will be missing ingredients? My friend and I have replaced Five Guys with Charhut. They're more reasonably priced, their food is delicious and they never get it wrong. There is simply no way I can confidently spend another dime at this food chain. It's extremely frustrating. read more

If i could give it a half star i would. Service was terrible and workers were so rude!!! food was ok but my order was wrong. so upset. Teenagers were irresponsible and inexperienced. So much attitude read more

Went here with a coworker for lunch on Friday afternoon around 1 PM. As expected, they were really busy because it is the lunch hour. Our food came very quickly and was hot and fresh. The store is a little loud, maybe they need to turn the music down, but other than that it's a great place to grab a great burger. read more

I saw that this fine establishment is rated at 3 stars, and feel morally obligated to tell the people about my experiences with them. First, though, I want to point out that this is a fast food restaurant. Do not expect anything more than that. However, this fast food happens to be special. Their ingredients are well sourced, and delicious. They cook their burgers perfectly.... and finally, they give you wayyy more fries than anyone could eat... except for me. I eat all of the fries. Cajun spiced are the best. read more

It w as very very dirty ! The burger was good I had a soy boo e burger with cheese and bacon. But the price was $13 for it. Next time will go to a gourmet burger for that price. I would however pay nine for it because the ingredients are very fresh and cook to order. read more

Five Guys - Dirty counters - Burgers Near Me - Ft. Lauderdale, Florida

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I've been to several Five Guys burger places and they're all sort of OK though I'm lured in more because of their fries than I am their burgers. They sort greasy things seemingly to me somewhere between a Wendy's and Burger Fi, which isn't saying much about them. None of them come anywhere near Gilbert's 17, Charm City, ROK:BGR, Jack's Old Fashion, the award winners served at the Alibi or for that matter the taste and quality of what you can get even at a Shula's. Of those that I have been to, however, I put this particular one at the bottom of the Five Guys list of burger places to go to. Maybe it's because they are so new, but the service and help seem particularly lackadaisical at this location and unlike at other locations, I didn't even get a full bag of fries with my order. Overall, to me, highly over rated. read more

This is my Burguers favorite place near from work, love the place because of the penuts. Always order the same little cheeseburger and always is yummy. The personal is always friendly and happy. No matter which restaurant going is always the same great service and taste burguer. I don't care to gain 1000 calories. read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

This newest addition to the Five Guys chain just opened on 6/27 but the stellar service and food are the same as you would get at any other Five Guys around the country. Amazing cooked to order no frills burgers, hot dog and fries, and although they dont offer coupons or deals, it's a must visit. read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

Worst burger. Ordered all the way. Didn't have any lettuce, tomatoes, onions or pickles. No condiments. Ordered as a puck up. Called them and they hung up on me. read more

It's a good burger. Not the best I've ever had, but good. I stopped in here following a movie at Regal Cinema (Casablanca) and it was a Wednesday evening. It wasn't crowded at all. I added American cheese, lettuce, tomato, onion (ketchup, mustard and mayo) to my burger. Unlike fast food joints, Five Guys takes it time. No rushing to serve the food. The young lady said my order would be ready in about seven minutes. In the interim, I checked in on both Yelp and FourSquare and left a tip to complain about the 7-minute wait. Actually, I was just kidding. I didn't do that. In fact, I didn't mind the wait at all. They give you a cup full of fries that spill over into the brown paper bag. Too many fries for one individual, but perfect for sharing with two or three people. This is my second visit to a Five Guys, but the first at this location. I recall both visits were similar in all respects, which suggests consistency. Stop in and try for yourself. For me, it was just okay. read more

Five Guys - Root beer - Burgers Near Me - Ft. Lauderdale, Florida

I'm a Five Guys fan. This is the first time I've been to this location in N Fort Lauderdale. Friendly workers and good food as always. Perfect for a day of no cooking needed. read more

Just ordered a bacon cheeseburger and little fries through Uber eats. My cheeseburger just showed up with two buns, lettuce, pickles, Mayo and......NO Meat. Not a good look for a burger joint. Back to work I go on an empty stomach read more

Five Guys - Burgers Near Me - Ft. Lauderdale, Florida

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