Overall the staff is great except this one old lady who ask extra personal questions worrying another why i order what i order or telling me how I looked coming in earlier. Im not here for you at all, serve me my food, do your job without the extra desperate for attention talk. I'll probably go a few more time then ill just spend my money elsewhere. I didn't know Karen's work at this location. read more

I go to this Chipotle several times a year since it's located right next to the hotel I stay at and it's easy just to walk over. Today says it will most likely be my last at this location. The portions are comically small, I always order a "2 point" bowl and what I received was in all honesty, about half of both rice and chicken that I get at any other location. This has been issue at this location. On another note, this is not the cleanest location either. read more

Worst restaurant ever. Ordered online,Paid for the chimichurri sauce. Husband came home with the food and it wasn't there.they gave me the hot sauce instead. Stop robbing your customers if you want to charge extra for sauces. And barely any meat on the bowl. You have to order inside if you don't want them to rob you with that too. read more

Very rude employees. They ignored us for 15 minutes while we waited to ask a question about an online order. Truly just prepped food and ignored us. Horrifically disappointed. The food was gross too. read more

The quality at this place has always been terrible, and now that they announce higher prices. I won't ever return.

It's chipotle, but consistently dirty line and portions are a flip of the coin. Some employees truly act like it's their salary that's paying for an extra amount of anything. Dinner seems to be a better time to go than lunch. read more

Service was great, employees were nice. Food was as so oversalted I couldn't taste any flavors except for salt. Will not be coming back.

waited 20 mins for things that were already there and made. Adam, dude, you gotta understand you work in FAST FOOD, meaning you need to be FAST. To be fair, Alex did get zero help from his coworkers but still my grandma could've had that ready before alex read more

Finally stopped in for a quick lunch. The commercial is very deceiving. My bowl was almost inedible. The salt level was off the charts. The burrito was tough and too much rice as well as salty. A hard pass if you don't love cilantro. First & last visit. read more

Chipotle Mexican Grill - Burrito with the spicy chicken. - Mexican Near Me - Hixson, Tennessee

See all

Good service good food only thing is they put the wrong sticker on making us think we had the wrong order

I hate seeing that this Chipotle has such a low score. I literally come to this location once a week. I have never been disappointed. The food is always fresh and stocked quickly. The staff is always pleasant and accommodating. They give good portions. I get 3 scoops of rice ,and have never been questioned. The store is clean and inviting. The only thing is they run out of Tabasco to quickly haha! read more

Chipotle Mexican Grill - 3 scoops of rice, double chicken, half a scoop of red hot sauce and cheese. - Mexican Near Me - Hixson, Tennessee

AVOID AVOID AVOID ordered to 2 chicken bowls to go, came home barely any chicken, manager couldn't care less, very disappointed used to be a great restaurant not anymore . Chattanooga location is by far the worst location. read more

Not bad but I've been here a lot because it's close to my house and the chicken is always burnt. The pico always has huge chunks of onions in it. It's also always too salty. read more

I have given this place too many chances. I wanted this store to do well, but their customer service is just terrible. Every time we have been in the store things just never work out correctly. The staff seems I'll-equipped or lacking in training. Feels very cold and corporate. Lately the app won't allow you to add rewards. When expressing this to the store manager was met with ideas like call corporate. No problem solving skills at all. This is where it's evident that They don't really run a business like a business should be run in the customer service department. I will no longer try. I hope others, with bad experiences, do the same, I will let people in Hixson know what we think. It is unfortunate, but there are way too many other competing options with worlds better service. read more

Chipotle Mexican Grill - App doesn't allow you to use rewards. - Mexican Near Me - Hixson, Tennessee

See all

I always go here as it is close to my house and I can say it is consistent everytime! I've been to 20+ chipotles in my lifetime as I am a chipotle fanatic and I can say this Hixson location is by far my favorite. The employees are always sweet and welcoming and they even remember us! I love Kinslee and Monik. Everytime I come they greet us with a big smile and serve us with joy!! Thank you read more

Never had an issue with this location until I did a online order. They stuffed this bowl with rice and half a normal portion size of chicken. It's unfortunate because you can't really check a bowl when you do mobile order and pick up at the window. Truly disappointed especially because of how expensive this place is. I will never use the mobile app to order. I'd rather watch them make it. Never had an issue this way. Customer service is no help. They'll just say sorry and we'll let them know. Looking at reviews tells me they don't really care to hear from corporate that they should do a bit better. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Hixson, Tennessee

The restaurant was nasty. The tables had been washed off with dirty water that had not been wringed out and it had dried on the table. Food was dried up in the serving area. Beans were stuck to the bottom of the container. Chicken was dried up. Many of the containers were almost empty. This is only my third visit to Chipotle. I went to the one on Gunbarrel a couple of weeks after it opened. Same thing, it was dirty. Tried it again, same thing. Your commercials always look so good but I haven't found that restaurant yet. By the way, I never comment on restaurants but I couldn't pass on this one. read more

My wife and I stopped in at 5pm for dinner. Walked to to counter to consider our food selection. The entire food prep area was a disgusting mess. Food everywhere, spilled over to other food items. No attempt to clean up spills or make prep area presentable. We decided not to take a risk for food illness. Told employee about our displeasure and we were leaving. Her reply, we have been short handed since covid!! Terrible excuse. No pride in their work or the ability to run a restaurant. Top this off, they weren't even busy and the girl we expressed our displeasure to, advised the other employee to ignore our comments as we made our way to the door. In light of Chipotle's prior food prep issues of the past...is this the best you can do to tell the public we are professionals who care about our customers??? read more

We ordered our meal on the app and with the kids meals we ordered no beans and most stores give double rice, but since there is no option to request double rice on the app you never know until you pick up your order. We only got single servings of rice and no substitute for the beans. For the burrito bowl, the rice was not fully cooked, the meat was over cooked, and the food was cold. We also paid for a side of chips, which we didn't get, and they did not give us any chips with the kids meals. read more

I love some good chipotle but this location needs a lot of improvement. Not much good I can say after multiple visits and take out orders.

I went into this store today and the employees were not friendly at all. No one acknowledged us so we had to wait until this lady was done wiping the counter and washing her hands before we were acknowledged and I'm sure I saw at least three other people working. We went in about 8:30pm so they weren't due to close for about another two and half hours. I felt like the lady was intentionally giving me small serving sizes. She would put some chicken on the spoon and dump half it back in the container. Then when it came to the shredded cheese she picked a small amount and even put half of that back in the container. They didn't have any onions and peppers or corn. She was acting as if I was wasting her time or something while I was trying to make a meal out of the limited options. I then asked for a military discount and she said they don't currently have one and I let her know that I had been in two other times and showed my idea and was giving a discount. All she said was sorry. After I arrived home which I only live about 5 to 8 mins away my food was very cold. I mean the beans and chicken were like they had just taken them out of the refrigerator or they had been sitting there for quite some time. Now I'm sure that food goes in the trash at the end of the night but the serving she gave made us feel like they were trying to make sure they didn't have to make anything else before close of business. I wish I had gotten her name because she need more training because she made us very uncomfortable and made us feel like we never want to go back to that Chipotle ever again. read more

I was skeptical because if the negative reviews, and have never eaten at Chipotle before. I was pleasantly surprised. The store was clean, the employees were friendly. Our server answered our questions politely. Great job guys read more

Great fresh food, service was "fast food" good, the prices aren't terrible either. If you're looking for fresh and healthy options you can get it here. Been there several times. read more

When we walked in the rice was almost gone and we had to point it out for her to finally ask for new rice to be prepared. The rice she gave me was very hard and tasted disgusting. I did not finish my bowl. read more

Horrible service , queso was sour and solid. Skimped on rice and meat. Go waste 16.00 somewhere else.

To the store manager of the Hwy 153 Chipotle; just because you have a lot of on line orders doesn't mean you close your doors and don't allow customers entry to order. Who the hell closes a restaurant on a Saturday? Certainly not the way to do business. Will not be returning to poor money into a company that doesn't cater to everyone read more

Terrible experience didn't give me complete order and the burrito was fallen apart and sloppily made would not recommend very annoying

I've generally had okay experience with this location, but tonight was bad. I placed an online order and did the drive-thru pick up. Got all the way home and saw that my chips and salsa were left out of my bag. Bummer read more

It's the best food I have ever eaten in my life!!!!!! My dream is to eat chipotle!!!!!!!!

Tasted really good. my grandpa asked if the meat was fake and the person who was serving us showed us tofu. They were really nice and the food tastes just AMAZING. I would rate it higher if I could! read more

The service at this chipotle is 10/10 we had a couple of problems with our pickup orders but we talked to Adam the manager and he fixed our problems immediately. We go here to eat every tuesday and Adam takes great care of our orders. Would recommend this restaurant to everyone. read more