Ordered online for pickup. Went at my pickup time and the store had a sign that they were closed. Store phone number has a busy signal and cannot get a hold of anyone in their main support for a refund. read more

No veggies today. No ice. No napkins. Sorry to pile on other bad reviews but I'd go somewhere else.

Amazing tasting food. Always served fresh. I am a repeat customer. Their portion sizes vary each time I go there. Way better than Qdoba. read more

This is a very busy location, but if you order online and pick it up or use a delivery service, they are good. We go here frequently and have not had the problems others have had. Tasty food! read more

Pretty obvious that the management doesn't really care. The lines are always out the door and SOOOOOO slow. Every time my daughter asks to go here for lunch, I just groan and pray it will be better this time, and it isn't. When we finally do get up to order, the people that work there I don't think really know what they are doing. I almost always have to repeat myself on what I want because they really aren't listening. But, it could be the loud music and they just can't hear! Depending on who's working, you could either get really big portions or stingy portions. Weekends are worse than weekdays with this. The place is always dirty. Tables not wiped down, food on the floors. I usually get my food to go for this reason. It's a good thing that I have been enjoying chipotle for years and know that the food and cleanliness CAN be good if the place is being properly run. I'm amazed that someone hasn't gotten sick from eating here yet. read more

Always go in and order. I did a pickup order and they gave me half of what you would get if you went in and ordered.

They can't keep fajitas cooked/ready. I always have to check to see if they have any before standing in line, and 80% of the time they don't have any so I walk out and take my business elsewhere. Also, the can't keep their spices consistent, so the meat can be fine one day and then way too spicy the next. I can't rely on them for a good meal, so I'm giving up on them. Hopefully things change. read more

I usually don't write these but the place was a mess, our food was sloppily put together. The server did not have enough meat and kept digging through the slop to get enough meat. The slop and juice bled out all over my car seat and the bag fell apart. Food was cold and unappealing. Have had great Chipotle elsewhere. What happened here? read more

Waited in line for about 30-35 minutes. The people working at the front counter seemed to be new, so that's understandable. However there seemed to be no supervision of the workers, and I've noticed it seems that there are new workers there almost every time I come in to eat here. Seems like there's no leadership or accountability on the management side. And I feel like every time I come in it's getting worse. read more

worst chipotle ever.... Hudson WI. I always have a terrible experience. Usually I order online but my orders are never right and only give small portions or forget something. The lady who rang up my order today was very rude and didn't want to be working. I would not recommend this location. read more

It'd be nice if they weren't closed 99% of the time. If it's failing that bad maybe start figuring it out?

If I could give this place zero stars I would. Placed an online order and it took an hour for them to get my order. All while everyone else in line gets helped first. Not very friendly staff. We're super busy and they just did not seem to care. Probably will never go back to this location. Want to also mention that when I got home (I only live 10 min away) my food was cold. Not just room temperature but my rice and chicken were cold. As someone who has worked with food this is a food safety issue. read more

Everyday at lunch time this business is closed due to cleaning. If they don't have all the sides there closed during business hours. Clean the store when your closed! read more

I arrived at 8:00 on a Friday night. They had a sign that they were out of lettuce, chips, and guacamole. I am vegetarian so I thought I would get the veggie burrito bowl. Waited in a line for a while and got to the counter to be told that they couldn't serve me the veggies as they were saving them for online orders, which had already been paid for. No other vegan options, sadly. read more

Don't go there they have a sign that says exact change only or a card you go in and now they say cash only no card.

This chipotle is the worst I've ever been to. They are constantly out of everything! They also always leave something out of the order. Online ordering is the worst for this store and give you 1/2 the proportions that you should get. I would rather drive 10 extra minutes then go to this chipotle again. read more

I went to this Chipotle about an hour before closing. Some cleaning was being done, which makes sense because closing procedures. An incredibly rude man was heckling the employees about ONE woman cleaning. The staff handled the man very well and served me and my friend in a timely manner and were very polite. read more

Online ordering disabled all the time!! Called to ask, they claim they are understaffed, but then I drive there and every time there is no line and a bunch of employees standing around. The place is infested with flies. Great place to catch El Coronés! read more

Always out of ingredients. Happens multiple times a week you are lucky to have everything you hoped to get in your burrito. You think they would stock up on more lettuce once and awhile? read more

I am extremely frustrated with Chipotle at the moment. We were supposed to have a fundraiser on 1/4/22 for our friend who passed away in 2019. They cancelled it due to "understaffing". We were very frustrated and upset to hear this because we were looking forward to support our friend and the movement behind her life. Do better. read more

Worst Customer Service I've ever experienced. The manager on duty should be fired! If this was my establishment he would NOT have a job! There are way too many places to eat in the area to waste hour time on this restaurant! read more

Can you guys please cook your rice longer? It's been consistently crunchy for a while. It's chipotle, what else do you need to know? Other than seriously often crunchy rice. read more

Mangement step up and do your damn job, Dont let employees slack off, be late, leave early. Either be open with employees on every station, or closed if you cant fill them with employees who care. I just went there today, and They had no fajitas vegetables or corn salsa, The prep cooks should be able to make sure everything is stocked , Or fire them. I honestly feel the the owner or y manager should come in and fire them and find people who are more competent. Or not be open at all, Its so annoying I love the food, but have to always call before i show up because the hours keep changing. read more

This particular location always disappoints me. The portions are always below average and the flavor is never the same to other chipotles I've been to. read more

This location should lose its franchise. The restaurant itself is unsanitary and a complete mess. I ordered for pickup but if I would have viewed the restaurant first I would have not even ordered food from such an unclean place! My 5 year old discovered a stem & avocado skin from an avocado in his bowl. Charged for guac and chips and didn't receive the chips. Apparently recipes aren't being followed because the Guac tasted like mushy avocados and nothing else. The chicken was fatty and appeared as though instead of cutting it they had a dog chew on it first and threw it inside the burrito. It's a shame that a reputable chain can have locations like this that go unchecked. Do yourself a favor and don't waste your money here. read more

I have always liked this location but after last night I will go someplace else. The food was good when I finally got it, but the wait time and customer service was unacceptable! The line was long when I got there but it usually does not take too long. I wish I had placed an order online and picked it up because this is the only way to get served. After waiting for over 30min and many complaints from customers (some waited 40min) we were told that online orders have to be filled first!! After a lot of complaining from customers they finally filled online orders in a different area. Until this changes I will not be going back. read more

Absolutely horrible didn't get anything we ordered. this has happened multiple times. doesn't have lettuce either.

Cannot keep up with the in house cleaning, floors, tables & bathrooms. Just a mess. Otherwise the food was excellent read more

Its obvious that this Chipotle is lacking leadership. Like others have expressed, the tables, floors, everything is in disarray nearly every time i go to the Hudson location. The last time I was in not one single employee had a smile on their face, very off putting. I remember the days when Chipotle was in its infancy when the employees were friendly, singing, smiling and having a good time behind the counter. Now its like they are serving food in a prison line. Small portions (which I'm sure Chipotle corporate would frown upon), terrible attitudes and a messy environment. Unfortunately, if you want Chipotle in Hudson it's your only option. The GM needs to clean house (literally and figuratively). Find people that want to work and reward them. Its obvious there is no pride in this location. Others in the area are night and day. Learn from them. read more

I used to visit this location quite a bit but I'm not comfortable with it anymore. The service is bad to crap depending on who's working. The food can be under-cooked and gristly. The place can be pretty dirty too. So yeah, gotta' go to the ones in Woodbury and try them out I guess. read more

The only reason I give this Chipotle 3 stars is because most (not all) of the staff is super slow. If you get here during a busy time be prepared to stand in line for a long time. Otherwise, the restaurant is clean and the food tastes great! read more

This place is has become very filthy. It doesn't matter what time or day, always a hot mess! I took some picks the last time. I had gone to use ladies room. No TP. Asked a worker to please restock. She did. By tossing roll on top of tank and throwing wrapper on the floor. How tacky can you be?? read more

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While I do enjoy Chipotle, I make sure to avoid this location for a few reasons. First of all, the food, particularly the rice, is always undercooked and crunchy. Secondly, the three times I have been to this location the staff was miserable and were clearly not trained on how to roll a burrito. If the tortilla rips and the ingredients fall out, they just get a new tortilla but leave half the burrito fillings on the counter. The ingredients are always falling into other ingredients. Like the salsa that has chunks of sour cream in it. Yuck. Finally, the upkeep on the cleanliness of this place is lacking. They need to empty the garbage more frequently. read more

My favorite is the Pork Carnitas Burrito with (of course that lovely lime cilantro scented rice), black beans, corn salsa, sour cream, cheese, and guacamole. I wish they didn't charge extra for the guacamole but they do and I used to get around it by ordering the veggie burrito since they do not charge extra for it then, but I just fell in love with the Carnitas one day now that is what I get and I will not forgo the guacamole for the meat. Anyhow, ... this is a typical Chipotle as far as that chain goes (extra charges and all). I have never had any bad experiences here. It has fast service and is clean, except for when it is really busy and people don't clean up after their kids flinging bits of burrito everywhere. But that is more commentary on the people visiting the establishment than, the establishment itself. On any normal (ie: not slammed) time, tables (even the ones that look like a burrito bomb went off) are usually cleaned promptly. read more

Ever eaten saw dust? Then you've had this chipotles steak. They literally burned it completely black.

Chipotle in Hudson has been going downhill for quite sometime. After numerous disappointing visits, we tried one more time today and it's confirmed, we won't visit this location again. When standing in line, phone orders are taken & are moved ahead of your order, which keeps you waiting even longer. The serving size of each item put into the bowl is smaller & smaller each time. More of my black beans end up on the counter than in my bowl. The servers cannot hear the customers, it's a terrible set up. The quality of the food is embarrassing. My bowl had absolutely no flavor. Today was the first time I needed to add salt to my food in years. It had no flavor. The avocados were terrible. I used to love their guacamole, but whatever they served today wasn't guacamole. No salt, onion, cilantro, tomato, nothing. The pico/mild salsa had no flavor. We ended up throwing the food away. No filter on the photo I added of guacamole. Believe it or not, the photo makes it look better. read more

Chipotle Mexican Grill - This is supposed to be guacamole. We ended up throwing it away, just a chunky, rotten avocado - Mexican Near Me - Hudson, Wisconsin

Some annoying kid left his gift card at the bar, so I decided to see how much was left on it. I ended up with a little over two bucks to use on some yummy Chipotle. Usually, there is a sizable line at this place, but today there were only two ladies ahead of me. Woot! Ordered my usual, a barbacoa burrito with guac added, sans beans. Everyone working there has always been relatively nice, and the bathroom is very clean. There is usually a manager walking around too, asking if everything is ok. I have been here maybe about 8 or 9 times in the past 1 1/2 years, can't say anything bad about the place. read more

Super helpful tonight when my mobile order didn't go through! They made me my bowl and were close to closing . They were so helpful, it was very appreciate after I got off a long day at work! Thank you ! read more

I don't care if I sounds like every other young Caucasian lady, I love chipotle. The only complaint is the line that may sometimes go out the door when approaching the restaurant. However with my optimism waiting that long makes the food taste even better! Also huge respect for the employees.Every time I've gone there they have showed me that they care about making my bowl the best it can be even though they are going through the stress of Karen's uniting, putting up with that pressure. Ugh god bless you. My order be like: white rice or brown depending on absolutely nothing, then chicken no beans, salsa, sour cream, cheese, lettuce... yes a simple order but hits hard like nothing I've ever experienced. Oh also buy some chips and dip that shit into your bowl!!! You will transend into another dimension. Overall good. read more

We walked in nobody greeted us or even helped us at the counter. The lady working behind the counter stared and never told us when to order. Our bowls were barley full as they half scooped in everything we ask for. As we get to the cashier to pay they tell us that they need exact change and wouldn't let us round up or take a tip. A nice man behind us payed for our food and we gave him what we had. They were rude the entire time and included spitting on us as she talked. read more