Always amazing experiences at this chipotle on San Jose. AMAZING staff and quality fresh ingredients. Love the bowls with either chicken or carnitas read more

If you go during the day, you're usually fine. The food is normally food is normally fresh, hot and better prepared than other places. However, every time I've gone at night, the service and food quality are not worth the higher premium. Tonight, for example, I ordered on the app, walked in, and the trash was over flowing. There was 1 person waiting for a togo and about 7 people in line. I could see about 4 crewmembers -- which is about what I see during a day shift. However, everyone at night was moving at a snails pace. I waited 20 minutes past my order completion time and when I received it, I checked the bag to find soft tacos instead of the hard I'd ordered. I went back inside and was told they were out (worker was a bit short, fine). When I took it home to eat it, everything was cold. So, to summarize, cold food, bad service, and you don't get what you ordered. Plus it cost me about $45 for food for 3 entrees and 2 large bags of chips. You're better off going to Moes or cooking at home for that. I've been going to this Chipotle for years and I think this is likely my last visit. There's no reason to pay that much for that poor of an experience. read more

I am literally Chipotle's BIGGEST fan but this location is awful. I came in 5pm on a Monday and the THREE trash bins were literally overflowing to the floor. Yuck. Food tasted good but makes me nervous to return with the cleanliness issues and scared to see if the kitchen is just as neglected!! read more

Chipotle Mexican Grill - Mexican Near Me - Jacksonville, Florida

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Delivered right to our door! There was so much good, fresh and delicious food sent to us. I have never had a bad meal with Chipotle. Pros:great experience! All of the bowls, spoons, napkins and tongs were included. Cons:none read more

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Thanks Chipotle for your offer of a free fountain drink...but , as you can see from this photo....the fountain drinks are often left empty, and no relief when i notified the workers read more

Wow, Chipotle, you've really outdone yourself with this generous portion size. I mean, who knew that two rice bowls with chicken and steak could be so... creatively filled? It's almost like you wanted to give me a taste of what it's like to have a half-empty bowl. And at just $32, it's such a steal! I can't wait to see what other surprises you have in store for me. Best of luck with your business model! read more

Terrible place to dine at. The big lady with the blonde hair was being extremely rude towards her employees, she was rushing us customers to pay for foods, the portions of the food was so small even though we pay a good amount of money for it. I hope they fire whoever she is immediately!! Chipotle doesn't need somebody like that in their establishment! And the Ambiance is okay but they have a fly problem that needs to be solved. read more

I usually don't go to this location on San Jose... they were understaffed which I completely understand. However the workstation was nowhere close to clean and there wasn't a single customer in there. The employees were all hanging out talking and ignored me for 3 straight minutes. It was unbelievable as a very patient and understanding service worker myself. Ever since the guy Brian left it has gone down hill. He kinda seemed like a jerk but a jerk that kept the place running smoother. Chipotle used to be my go to place but with all the locations nearby going downhill they need to pay their employees more or change things. It's an awful experience and Cava is outshining them in every way. read more

This is the closest Chipotle to me, but I would rather walk 10 miles in the rain to the Town Center location than take the risk of breaking my teeth on their uncooked rice. You will need at least two large fountain drinks to get down the most dry burrito you have ever had. The meat looks like it has been sitting on the line for days, the workers seem to hate their lives, and I honestly don't blame them. Never going back. read more

I've been coming to this location for 10+ years and it has gotten worse every few years ... been In the past few times this month and tonight was the night I had to say something lol ... the food was sooo bland ... I'm talking not a spec of seasoning ... the peppers that they had out wasn't even cooked lol , overall yall gotta fix this read more

Worst chipotle experience Ive ever had. They were out of everything TWO hours before they close on a Monday... But the worst part was when I ask for barbacoa he gave me maybe 3oz which is under their mandatory 4oz, it wasn't enough meat for one person. I'm truly disappointed in this establishment and their management. The only thing they really gave me was corn. WTF I CANT EVEN DIGEST CORN. My daughter had got the kids meal and of course they were out of chips as well and they gave her and orange SHES ALLERGIC TO ORANGES. Lastly I enjoy their homemade lemonades but of course they closed down the drinks TWO HOURS BEFORE THEY CLOSE. Never coming back and if I do and I get the same experience , I'm throwing my bowl at the workers. Chipotle do better. read more

Worst location in all of Florida! Every time we go, half the food isn't available. The staff are always miserable and the manager is rude to them so it makes sense. All the tables were dirty and my bowl ended up missing several items bc they didn't wanna get more from the back... they did get more out for the next person lol. They also tried to charge us for stuff that is free every single time we have gone. To top it off I pretty much got food poisoning. read more

The food has always been great here. I've had a variety of dishes and each of them came out tasty when I walked in. There was no one in the dining room. All the employees were behind the counter standing around and every table in the dining room was dirty as I'll get out. That takes away from service and ambience because the table should be clean when Customer comes to eat and a freaking restaurant, especially because I was the first customer and the only customer in there they should've had that place clean. read more

I'm not sure if owners of this restaurant never stop by to check in what condition this restaurant operates or they just don't care. Clearly, the staff does not care. All of the tables inside were dirty, garbage overflowing. It would have taken 15 minutes to clean everything up. They only had 2 customers eating outside. Kids were too hungry for us to just leave so we ordered and went outside hoping to find clean table. Nope.. I had to clean up my own table. Do better Chipotle on 1113 San Jose Blvd, Jacksonville!!! read more

Chipotle Mexican Grill - Restaurant dirty. Do better! - Mexican Near Me - Jacksonville, Florida

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I was appalled by the state of the restaurant today. There was only one patron when I walked in and I noticed every single table was dirty. I ordered my food and had to order the chicken instead of my usual barbacoa because it was so dry it looked like beef jerky and I was told they didn't have anymore, it was 3:30 in the afternoon. They were also out of corn and the medium salsa. The vinaigrette dressing was not made correctly, it looked and tasted different than anytime I had it in the past. The ice machine was broken, no sign that it wasn't working. The worst part was the giant pile of trash in the restaurant, there was no place to put our trash because of the mountain of trash. I watched an employee walk over and look at it and walk away and never change it the entire time I was in the restaurant. While I was eating there was only one other customer that dined in and they had to clean their own table off in order to sit down. I really enjoy chipotle and frequent this location, however, I believe the management needs coaching due to the state of the restaurant and the complete lack of care by the employees. read more

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Whoever own ts, hire ppl. no QUESO no Corn no BEEF, go ahead n close this bs If annoying doin 35+ minutes in the and then they dont have the basic stuff plus they charge you as normal. read more

Their sofritas were dried in the bottom of the pan and they weee out of guacamole! This restaurant is so poorly run. Never stopping here again. Time visited 3:30 pm read more

Out of everything, had to cut off line because they were so understaffed and didn't have enough food. The only guy working the line told me he couldn't serve the only rice they had, saying he'd have to try it, I'm assuming because it might be bad. Gross. No music whatsoever so u could really feel how awful the staff felt. It's a Saturday night, makes u wonder if it's like this every weekend read more

We ordered online via the Chipotle website. One of the items we ordered was a single Chicken and Fajita Vegetable Taco. The taco we received is pictured, containing only three chunks of chicken and two pieces of vegetable. Assuming this was a mistake (keep in mind I ordered and paid for delivery), I drove to the restaurant and presented the taco to the cashier, Gladis, and asked if this was correct. To my surprise, Gladis confirmed that it was, attributing it to portion control. And couldn't comprehend why I had an issue with what I was showing her. In Gladis's defense, she did offer to remake it for me as if what I was asking was some kind of special request and she was doing me a favor. However, since Gladis had already established that what was delivered to me was 'normal,' I saw no reason to repeat the exercise. I was expecting something along the lines of 'Oh, that's a mistake; let us fix that for you,' not 'That is normal due to portion control.' Moreover, Gladis struggled to understand why I was unhappy when the three flour tortillas we ordered were missing, especially since I had only ordered a single taco. There is no correlation, and I'm still trying to figure out that logic. Happily, I left with my three missing tortillas. read more

Chipotle Mexican Grill - Mexican Near Me - Jacksonville, Florida

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Horrific - unreliable - awful bulk order experience! Do NOT RISK!!!!! I ordered a bulk order for a party 3 days ago and scheduled a delivery of the order via Uber Eats, as food for a gathering. It was the only food I was serving for a women's line dancing event. Through the week I got messages about the order. I even got one they were prepping the order. 30 minutes before guests arrived they cancelled the order. I was party prepping and did not see. Literally guests walking in the door I had NO FOOD - this was an easy affordable food option for 35 women!!!!!!!!! I was frantic I mean frantic. I ended up calling a local restaurant La Napolera and they put it together and brought it to me in 35 min. Chipotle this was a charity event I was trying to be careful with my costs your horrible customer service cost me so much stress and several $100's. You lost a customer and every woman attending the event learned about Chipotles failure - as embarrassingly guests had to help me put the food when the replacement restaurant pulled up. Chipotle your management should be ASHAMED. Someone should have picked up the phone or texted me - my contact was in my order. I had taken the time to place the order days in advance- inexcusable. read more

I used to love this place! This location in particular, but recently it's gone way down hill. They are constantly out of food. Their customer service is terrible. Employees yelling, and getting major attitudes with customers. I would not recommend. Maybe management changed or something. But something needs to change ASAP! read more

Why is this location always closing the line 2 hours early !? Closing time is 11:000pm not 9:00pm.

I always enjoy getting a nice healthy meal that doesn't stretch the wallet. Chipotle never disappoints. Delicious food at a delicious price

I love their food but they need to have better service for dinner. Understaffed, didn't have any grilled vegetables, out of Coke Zero, and bad attitudes read more

First, I will start this with the fact that Chipotle Mexican Chipotle Grill is probably my go-to fast food restaurant. It is relatively healthy (especially when compared to those fast-food burger joints) and just as important, they are very good. I had never been to thus location before, which surprised me. I am in Jacksonville, Florida quite a bit on business and thought that I had tried all the Chipotle locations. I guess not. Service here was pretty good. If you are unfamiliar with Chipotle Mexican Grill, you walk up to the counter and place your order. It is usually an assembly line type progress where you pick your base of rice, beans, protein and the various toppings and either get it to go or you can grab a seat in the dining room. The fancy term for this now is fast casual, it is just a way to put some distance between the negativity of what the words fast food have become to mean. My go-to is a burrito bowl and I usually go with their chicken or steak (or sometimes a mix of the two). If you are looking for authentic Mexican, I would look elsewhere. However, if you are seeking a fast and delicious meal that has its roots in Mexican cooking while still being very Americanized, I would definitely recommend Chipotle Mexican Grill. read more

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I visited Chipotle on Riverside Ave, Jacksonville, FL on the evening of 10/11/25. I passed several restaurants to give my business to them and boy was I offended and certainly not appreciated as a valued customer. I am a rewards member and have never been treated so disrespectfully. The server Treasure was literally slamming our bowls on the counter and had a seriously bad attitude. I understand the hour for late however there was no excuse for how we were treated. The manager Gabiel was not much help unfortunately. When I got home the food was just is bad as the service had been. Keep your money folks and visit another restaurant read more

I placed a pick up order, and once I got back to work I realized I was missing my queso. I drove back to go and get my queso, and the chipotle workers proceeded to argue with me that I did not get queso, even with me showing them the receipt that clearly said queso. I never post reviews but felt I had to due to how unprofessional they are. read more

I come here often. One time had an issue with my order and the manager made it right. Great customer service

Just left this location at 10:31 pm tonight (5/10/2024). A couple in front of us walked out without ordering anything. It was our turn to order- before either of us could utter a word, one of the women behind the counter said, "we no have chicken, steak, tortillas or rice. Just salad and side available!" They were also cleaning off and turning off the tortilla warmer so we just said thanks and left. On a Friday night 30 minutes before closing and nearly every main ingredient is put up for the night? I worked in the service industry for quite awhile so I understand wanting to wrap up and leave for the night but at the number of places I worked, we never started shutting down even a minute before close of business. Other than this happening on a number of occasions- the food is and has always been great and the store has typically been pretty clean. read more

your restaurant is crap. it is 5:45 on Saturday night December 6 2025.and you do not have rice.....at all. no barbacoa, no carne asada, no chicken. wtf are you doing with your franchise? Chipotle is already overpriced but what does that matter when you have no product to sell!!!! close your doors and save the brand some dignit. you suck! read more

Had not been in a month. I decided to go to see if rumors were true. Worst ever. Minimal portions with high cost. $44 for 2 burritos, a bowl and chips and queso. Never going back. read more

Chipotle is going down the tubes. I remember when Chipotle was booming with fresh burritos and lime tortilla chips with delicious guacamole. I decided to take advantage of the BOGO free burrito bowl and burrito. I added the usual items with an extra tortilla because the portions usually leak out. Turns out I didn't need the extra tortilla. The size was that of a store-bought burrito. The taste was off too; the fajita veggies were not cooked through, there was NO spice from the medium sauce, and hardly ANY meat! The ONE piece I DID see was cut VERY small as if it was meant for a child to consume. The tortilla chips tasted like they were going stale and had ZERO flavor. The guacamole was also lacking in flavor. The burrito was the free item so maybe this is what you get, but that is NOT how customer service is supposed to be. read more

Chipotle is usually a good and healthy fast food alternative. I also like the small outdoor area in Mandarin. In the time of Covid19 having outdoor dining is a big plus. When I stopped by a few nights ago I was excited to try Carne Asada. A limited time offer. I ordered the salad with Carne Asada. My meal was topped heavily with meat that was so tasty. The salad greens, pinto beans, Pico de Gallo, was such a satisfying meal. The portion was large so I I only ate 1/2 & took the rest home. The service was quick. The only disappointment was the cluttered outdoor area. The trash can near my table was so disgusting. My rating of 3 is due to a 4 for taste & a 2 for cleanliness. They need to do better in keeping the outdoor dining area neat & clean. read more

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Food is always good here but apparently there is a vinaigrette policy / shortage at night when they could just make more but instead they limit you. read more

Disgustingly, the person fixing my food went onto the back with gloves on returned and did not change them. I pointed this out and he claimed he did not touch anything. Since he looked offended, I became reluctant to say anything else. I did not want to make a scene or cause a big issue. Felt like I was eating contaminated food with pieces of C-19 placed about with fresh buggers. Then, my vegetarian bowl had at least 3 it 4 pieces of random steak. I don't eat meat. I don't live near this location so sadly I was unable to eat my first, late l meal of the day. read more

Food was great. Portions were not disappointing and it's great to eat fast food that's pretty healthy! I got the chicken burrito bowl which is always good, and their asada(seasonal) was also great(a bit salty, but tasty). I miss the days when I could apply my own salsas but otherwise Chipotle is an amazing option. They warned me the hot salsa was hot, I did not head the warning, still delicious! Service was fast, but friendly. This location was clean, and there's indoor and outdoor seating. I left happy, full, and with leftovers. read more

Chipotle Mexican Grill - Chicken burrito bowl! - Mexican Near Me - Jacksonville, Florida

Whenever I need a quick snack, i always find myself making a pit stop at chipotle. They are hands down my favorite fast food chain with high quality ingredients and a versatile menu. While picking up some groceries and beauty supplies I grew hungry and thought I'd redeem my free chips and guac, so i headed on over to chipotle! I never like to play around with my order and always find myself ordering a barbacoa bowl or burrito, but i'm trying to eat more plant based foods and i switched up my order to a taco and my protein to softitas! Needless to say i was very impressed with the flavor they held resembling peppers and seasoning. They were juicy and a nice texture making them taste as if they were their own dish rather than some bland meat alternative. This makes it easy for vegetarians and vegans to feel accommodated to rather than being a burden. I also enjoyed the taco more than i thought as i don't like to stray away from my usual order. Thankfully the staff let me load it up with rice, salsa, fajita veggies, lettuce, and cheese! On top of the great food, this location was fast moving, cleanly, and the fajita veggies were on point! (which i find doesn't always happen) 5 stars in my book! read more

Chipotle Mexican Grill - softitas tacos - Mexican Near Me - Jacksonville, Florida

The night we visited, they ran out of chicken and weren't very apologetic. We walked out as did the two customers behind us. 'Nuff said!

I'm not sure if this location has any management. The staff was so incredibly rude. They blatantly lied about what is "out of stock" as I can clearly see the food sitting behind the line. Typically chipotle is full of flavor and if they are genuinely out of something they are at least apologetic. If I could give this locations zero stars I would. I'm read more

We paid $26 for tiny portions. We'll be taking our business somewhere else in the future.