What the hell???!! I go in for 3 burrito bowls. 1. The food was so cold, the cheese didn't melt. Less than 5 minutes away. Food that is supposed to be hot, chicken below temperature that is required by health regulations. You guys are risking peoples lives. We could get very ill. 2. I thought we got a nice amount of protein, NOT. 3. The vegetables were still H A R D!!!! 4. FAT ON THE DAMN CHICKEN!!!!! 5. Rice Kinda crispy, not in a good way. This is my second complaint about this location. I have to re-evaluate coming to Chipotle. Even though I didn't want the Honey Chipotle, that was ALL on the grill. Wait was 20 minutes for that. Management needs to manage. I rather get a refund instead of a coupon to Buy one Get one at this point. Tossing my food. read more

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Ordered guacamole and there was none. To go order. Avoid this place. Guacamole is an expensive add on.

Horrible service! 2 people making bowls and one of them wasn't even helping. All the employees hiding in the back while there's over 10 people waiting. Wasted my entire break waiting. No sense of urgency or anything. The place was not the cleanest as they do not have employees helping out with the place. This is unacceptable! read more

The food is always great at chipotle, but for some reason the service is always super super slow and it never seems to change. I have timed my wait time and it always averages 20 min even during none rush hours. It's only 1 person prepping the food when ordering and 1 person cashing out. Seriously hire more people for this location !!! read more

Really disappointing experience. They were out of almost every meat, and when I asked for al pastor chicken, I was given cold scraps from the bottom of the container. The food overall was cold and clearly not fresh. The staff didn't seem to care at all, and the counter area was messy with food and crumbs everywhere. Ingredients were even mixing together, which was unappetizing. On top of that, they forgot to include some of my items and were about to leave my sides sitting on the counter until I said something. Definitely not the quality or service I expected. read more

I ordered online and picked up through the Chipotle lane. I came at 11:55a and it was very quick, no lunch rush. Unfortunately, my beans and rice were hard. I could get through the beans but I can't handle hard rice. Rice is a main component at chipotle so hopefully whoever is on rice will have better success next time. read more

This location is filthy. A new manager needs to be hired. I went to pick up my order and was told someone already had picked it up. I said impossible because I'm the one that placed the order. They weren't going to replace my order. I stood there and watched them give the wrong order to another customer who returned. There was food everywhere. No organization. So disappointing. read more

Terrible service and the food looked like it was reheated!!! Never going here again!!!!

This location is significantly understaffed it literally took me 25min to get to the front of line to place an order there was a line out the door with online1 person making the food I seen 2 additional people on back cooking or prepping this is ridiculous read more

We have a new champion for world's worst Chipotle and it's the North Durango location! It doesn't matter if it's 10:30am on a Wednesday or 10:00pm on a Sunday, you can expect Disneyland long wait times to get through the line. Love seasoning on your food? You must be high to think you'll get that here. I get it, it's located in Centennial Hills and the demographic in this area is afraid of flavor. But, would it hurt to add some salt to the protein options? One good thing about this location is the sassy guy who works in the afternoons. The quality of sass this guy lays on rude or clueless people is worth the price of admission. read more

Half the time I place an order online for delivery for a salad, they don't include a salad dressing. Come on guys. How hard can it be? It's clear why this location has such bad reviews. read more

Made the mistake of going to this location again instead of the extra 5 minute drive to the buffalo location that actually treats you right. I got a chicken bowl and the attendant put in one scoop and then told the cashier I got double chicken. Unreal. I will never make the mistake of visiting this location again. There is no convenience even if it's closer they are always trying to screw you by overcharging and/or under delivering. read more

Today, I placed a pickup order about 2pm on a Thursday afternoon. I got to the restaurant about 10-15 minutes later and my order wasn't ready. I told the person at the cash register my name. He was very nice. I waited for my food to see the line grow from 2 people to 7. The person at the register then asks my name again and asked me to show the name on my order. A few minutes later, I was told that I could get in line to order my food so I didn't have to wait as long. Get your location together! It shouldn't take me waiting in the store 10 minutes to tell me to get in the back of the line as if I never placed an order. read more

the food is amazing but the store workers are incredibly slow and don't prioritize customer satisfaction. There is a lot of people that are consistently walking out because the wait times are 25+ minutes. They have only 1 person serving and the person on cashier is just standing not doing anything. This is totally not acceptable and bad for business. I always hate coming In here and waiting forever. read more

3/8/26 evening. If there was a manager on duty, they should not be in management. The GM that hired said manager should be called into question. The food was decent, but the 30ish minute wait in a 5 people deep line was an absolute joke. There's no excuse to not having a smooth replacement of fresh and cooked selections on the line. Also, prioritizing delivery orders over in person customers is a very poor look. read more

Easily the worst run Chipotle i've ever been to. Always under staffed, dirty and out of half the things on the menu. Going to this location is a complete waste of time. read more

First time going to this location. Food was awesome!! New red chimmichurri sauce is crazy good.

I usually love Chipotle but this location is a complete mess. First of all never once have I gone there and not had to wait a minimum of 25 minutes for food even when it is slow. Tonight there was a line to the door and multiple people waiting for pick up orders and they had one single person on the line who was obviously new. All this while there is no less than 5 other staff members standing around in the back talking. Even the cashier would leave and go in the back and start talking and only to come back out when there was someone waiting to pay. Are you not aware that everyone in line can see directly into the back and can you see you doing absolutely nothing... Then you even heard one of the employees in the back screaming and laughing about how bad he is at his job. Well buddy there is no disagreements here. Then even when you are able to get up and actually order they inform you they're out of almost everything. Maybe instead of talking about how lazy we all are in the back we could be I don't know... prepping food? On top of this the person on the line who was clearly new was doubling up on just about everything in everyone's order to the point that the burrito couldn't even be rolled and ripped apart. They also clearly didn't know how to roll a burrito as multiple times it spilt all over the counter and they would have to start over or call someone from the back to come and do it for them. It's clear this is not your first negative review and it's certainly not my first negative experience at this location so my question is... does the management just not care? Are you just happy to collect your check and continue to provide horrible service as long as customers are in the door? When will something be done because this isn't just bad service tonight was literally a joke. Mind you the whole line was discussing how upset they were and no one cared. Do better. read more

My "salad" looks like slop. Paid extra for guacamole and they gave me a teaspoon. Barely any steak. Rice everywhere. Looks like someone dropped it, scooped it back up and stuck it in the container. Sick. I did not even attempt to eat it and wouldn't even feed it to my dogs. Very disappointed in this gross, unappetizing thing they gave me. (See pic) read more

Chipotle Mexican Grill - Wtf kind of salad is this?! - Mexican Near Me - Las Vegas, Nevada

i never write food reviews but i have to for this place. worst portion size ive EVER seen, avoid this at all costs read more

Management really needs to step up and manage the place. They are opened at 10:30am and when I arrived around 10:40am barely any of the protein was done (they had no steak/other meats ready) I had to choose another protein that I didn't like. Skip this place and drive a little further to another chipotle. read more

The staff is friendly, and the service was good, but I have a complaint: They don't clean the tables. When we came here, every table was not clean, so my wife had to find a table that was not as dirty. read more

Brown rice was not cooked. Service was pretty good though. The table had some crumbs that weren't cleaned off but it was manageable. I was really loud because of the noise and I couldn't fully enjoy my food. read more

I went here on January 15th. I got almost a vegan option, as it was very little meat in both orders. I ordered a chicken burrito and a steak/chicken bowl. I had plenty of rice, beans, corn, and very little cheese. I'm not exaggerating on the proteins. For $26, I should have been able to find the meat. It looked like they were light on the proteins at the counter. If I have to beg for the correct portion amount, I won't come back. If you're going to make them give you a spoonful, better off weighing it or having a cup to measure the amount. That's a lot of money for rice and beans. read more

This chipotle is the slowest chipotle ever they only had one person working in the line while they constantly have two people at the cashier service. The food is always horrible and the service just sucks read more

I went to this location last night around 7pm & the guy shredding the meat with his hands/gloves pulled out his phone to type something & then immediately went back to shredding the meat w his hands. I turned around & left. read more

The food is usually pretty good, although it seems as if the cooks aren't keeping up with demand. My main concern is how dirty the line and the dining area are. It doesn't seem to matter what time of day I come it's dirty. I don't understand why the line isn't constantly wiped down - it looks so unappealing. Same for the dining room - dirty, sticky floors & tables. I've given up coming to this location. I hope it improves because the location is the most convenient for me. read more

The food is good. Anybody who tried chipotle knows the food is basically pretty good. Of course there's better more Mexican style food. What was very annoying, is you got a line of people and there's somebody wiping the countertop in the front another staff member is stocking napkins and things in the front, another staff members in the back stocking, and the Cook is walking around. And nobody serving food and people are sitting there waiting. When I was in food service if there's a customer waiting, I drop stocking I just don't stock. I don't clean. I go take care of the customer. Their entire staff is doing nothing but taken care of the customer. read more

Listen... I'm not someone who writes reviews. Ever. This chipotle is so consistently terrible that I finally had to be a Karen and say something. Every time I come (I actively avoid this location when possible) the wait time is ridiculous, food is subpar, and the staff looks zonked out. I would too if my management team threw me on the line with no support too. I don't blame them. This location needs serious help. Someone should make good money to run this joint. read more

This is absolutely unreal. 15 people in line and one person taking orders while the other 4 people are doing nothing. The manager walks out and looks and does nothing. read more

Worst customer service. A few of us went in last night. Close to closing but definitely not right at closing. It was like 25 min before. As soon as we walk in we get greeted with "Get out!" by a white male with blue hair. He didn't say just kidding or anything. We proceeded to ask if it's ok and someone else nodded. We started ordering and he started saying we were fat for wanting double protein. He was making it in a rude way. He even told the girl that was putting our lettuce on "Why are you even being nice to them." She responded with "Because it's my job". This is just rude and unacceptable. The store closes at a certain time for a reason. It seems like this guy really hates his job and she work elsewhere. read more

A quality location restaurant from this chain, good stuff, good quality, fast, professional, consistent quality highly recommended, which is why I come back here a lot whenever possible. A+ read more

My daughter and husband went in to order food here and the portions they give you now is ridiculous for the price you pay for a god dammn burrito like they have got so dammn cheap on giving you what you paid for, food quality has gone down, service specially this one sucks for the longest time. You see new faces all the time because the it's a high turnover but they need to teach people they hire customer service because it's terrible they give you very little meat,my daughter asked for sour cream she barely got any, like?!? Never again we will step foot at a chipotle. This location definitely needs to be shut down! Bathroom is filthy and I've seen those people behind the counters making food not wearing clubs and have no hair nets. I'm sorry but chipotle isn't what it used to be. read more

Terrible location consistently messing up my order, second time I come and mess up my order. Young lady assured me there was sour cream and surprise there wasn't. read more

Chipotle Mexican Grill - Mexican Near Me - Las Vegas, Nevada

DO NOT COME TO THIS LOCATION!! I came here on Sunday after already placing a mobile order in the app around 7 PM for a 7:30 PM pick-up. When I showed up to the store, it was 7:32 PM and there was a line to the door of customers waiting to order, as well as a crowd near the register waiting to pick-up mobile orders. Mine wasn't ready yet which was ok, or so I thought at first... I then proceeded to wait nearly 45 more minutes before I finally got my food!! They were so backed up on orders that some people were storming out because they had waited 20 or 30 minutes and theirs hadn't come out! If they were so busy, I'm not sure why they didn't either shut off mobile ordering and food delivery orders, or close the in-person ordering so that they could use their staff and both food prep lines for filling existing orders?! Very poorly run and managed, which caused everyone to waste almost an hour extra waiting! read more

Seemed like it was brand new employees moving at their own pace and doing what they feel rather then move the 20+ person line at a steady pace. At one point the cashier left the register to just sweep in the lobby when she should be helping the line. Lobby didn't need sweeping. At no point should I decide to order thru the app at the back of the line, get my food, eat my food and the person I was standing behind in line still be half way in line. Makes no sense! read more

Chipotle Mexican Grill - Empty for quite some time as if employees all went on break - Mexican Near Me - Las Vegas, Nevada

I've given this Chipotle several chances and I think tonight was my breaking point. I'll let you all know my experiences, so you'll know what to expect when you visit this location (which i do not recommend.) My first bad experience was a few months ago. My sister and I had decided to stop in and order food to-go. When we arrived they had told us it's cash only, and their card reader was down. We had no cash, and were about to leave when they had mentioned they could make it if we ordered through the app. So, we ordered and paid through the app and they made our food like normal. Unfortunately, I had selected the wrong location for my order. My bad 100%. But the staff was so rude! Like I had done it on purpose. They gave me a phone number to call to cancel the order at the other location. I sat on hold for about 12 minutes while my food got cold. The thing about Chipotle is their customer service line is practically non existent. If you call, you talk to a robot for about 10 minutes before getting through to someone. My second bad experience was tonight. I placed an order through the app for 3 entrees and 3 chips. When my partner went to pick up the order, he heard staff telling the people in front of him they were out of chips. He asked them if that's why there wasn't any in our order to which they responded, "Okay, well do you want a refund?" Um, yeah obviously. We got home to discover they didn't put on the 3 sides of guac that we paid extra for. Not only does their customer service suck, but they can't even do their jobs good enough to justify it. Seriously, do yourselves a favor and drive the extra 5 minutes to a different location. read more

Customers were BIG MAD at me for going to register just to get chips. Yes there were 10 people in line but that is an employee issue. There wasn't enough staff there to take orders and have someone be at the register. I feel like you need 8 to 10 people working at a chipotle at all times, at any hour and I counted 5 employees. There needs to be one person taking walk-ins, one person taking online orders and one person at the register at all times this isn't rocket science this a chipotle and seizing, frothing customers make the ambiance of this place feel like a zoo for hyenas! read more

I don't know what the heck happened but 3/6 people ate here got sick. It might be the guacamole because the other 3 didn't have. Not sure.

I came on here to write a bad review, but I can see from the long list of bad reviews that this company just does not care. I was going to talk about how when I got in line there were three people in front of me and after a few minutes of waiting I realized they were not being helped at all so I started a timer. After 10 minutes of waiting in line and no one had been helped I finally asked what was taking so long and they started making peoples food. During this time orders were constantly coming out of the back room where there were five or six employees just standing around while only two employees were upfront to help everyone. By the time I got up to the counter there were eight people behind me. I don't know if Chipotle is a franchise or corporately owned, but either way this place is failing. If it is corporate, do a better job. If it's a franchise, someone else open up another Chipotle across the street and as long as you get to people in a regular timely manner you'll put this place out of business. Worst experience at a Chipotle I have ever had. read more