So this is a sad review for me to write. I've been a big fan of Chipotle. It has quality food that is out fast. Lots of healthy options and the food has been consistently well prepared and served. However, this Latham location has been on a downward skid for awhile not. First we had to stop ordering online because we would never get our order filled correctly. Whether it was grossly under-portioned or just wrong items, we had to stop ordering online and goto the store. No big deal, in most cases - inconvenient - but not a deal breaker. We could still go there and get the options we were looking for, it would just take a little longer. Now though, it's messed up. The food itself seems to still be quality, but man, the customer service and portioning and attention to the order requests are terrible. We can go here anymore, chipotle isn't cheap and we can just throw away money on dinner after dinner hoping it'll be better. This has been every experience in the last 6 months. So sad. read more

Chipotle Mexican Grill - One you can tell there is barely any food in here, but look at the sour cream. Who on earth would want this?? - Mexican Near Me - Latham, New York

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We landed late last night into Albany and wanted a clean fresh meal.... Based off our previous experiences with Chipotle in Oklahoma this was a no brainer. What we experienced at the Latham, NY location was far from that. The servers were clearly not fully trained and keeping the restaurant clean was far from their priority. The image below was the drink station... this was the LEAST of cleanliness ISSUES... What was behind of house, on the food station and prep area was 10 times worse. We didn't take those pictures because we didn't want to get a picture of the employees. I should have paid attention to the reviews... this experience was not remotely worth the $25 and 20 minute wait in a line with 1 person in front of us at 10:00p at night read more

Chipotle Mexican Grill - Drink station - Mexican Near Me - Latham, New York

The staff here clearly hates their jobs. Rude and disorganized group. I paid a service to have my order delivered. Upon arrival the order was already listed as "delivered". Now I am out $31 plus the service fee and there is no way to get ahold of someone who can do anything about it. never again. Terrible service Good food Good ambience Not worth the risk Robot customer service response. I responded to Chris. Chris is a AI robot, built just to make it look like the company responded or cares. read more

CROSS CONTAMINATION WARNING: If you have food allergies or dietary restrictions be sure to request new serving utensils. The person making my burrito put the vegetable spoon in with the beef. I mentioned it to him thinking he'd grab a new spoon but he put it right back in with the veggies. He didn't know how to fold the burrito and didnt close the lid on my bowl which was weird too. The person making my burrito also seemed really confused to the point where it seemed like possible substance abuse. When I got home to eat I ended up getting halfway through my meal before pulling out what I am praying was a beard hair and not a pubic hair. Either way. I don't love hair in my food. Seems like this location has some food handling/cleanliness problems. read more

Somehow I always catch the staff is a miserable mood. Food is good most of the time. Portions are definitely rough sometimes. 50/50 is what you're getting with every aspect. Food, service etc read more

I went to Chipolte around 11:20. For just opening the place looked filthy, dirty! Got my burrito and went to pour myself a drink. Sprite had no flavor was just seltzer. Every fountain was missing their top so the soda just sprayed all over the place. Told the workers and they came over to put the spouts on. They never changed the Sprite syrup which is what I usually drink. The tables were dirty and the countertops were equally dirty. It appeared like no one that closed the night before cleaned the place. Just for kicks I figured I'd check out the bathroom.....they always say if the bathroom is clean, then it's safe to eat there. We'll I should have looked at the bathroom first! Absolutely disgusting! I wouldn't eat here ever again! They need management to step up and get this place cleaned up. Im sure NYS wouldn't approve of this place serving food and looking this dirty! read more

Chipotle Mexican Grill - Mexican Near Me - Latham, New York

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Part of my order was missing. I requested a partial refund through chipotle service and was denied. I reported an experience at the link below and the representative denied a partial refund. read more

Best food ever never better like omg it is so freaking good have to try nice employees give a good amount of food free water they have the best water btw. read more

$14 for a burrito!! Food line was disgusting! Should have left then! Simple Barbacoa burrito with white rice and cheese. Side of sour cream. Got no sour cream and peppers and onions on the burrito! You Suck!! read more

$14.00 for a burrito!! Food prep line was disgusting!! Should have left then!! Simple Barbacoa Burrito with just white rice, cheese, and a side of sour cream!! No sour cream and peppers and onions on the burrito!! You Suck!!! read more

This place still sucks. I made the mistake of stopping here around 7:30pm and they were out of white rice. I guess you can't expect them to realize they're running low on rice and make more, that would take effort. So I reluctantly look the brown rice, which I had never tried and turns out tastes like crap IMO. So, back in the day you used to pay money in exchange for a good or service, in this case, food. This location (like many Chipotles nowadays) seems to think this fair exchange is no longer necessary, as they give you as little food as possible, despite the prices having blown up over the past few years. Got about a tablespoon of rice, a tablespoon of beans...the usual. Tiny burrito. I'm amazed that despite years of horrible reviews the management here hasn't improved this place. I'll drive the extra 10 minutes to Clifton Park next time, which is still a crapshoot - last time I was there they were out of steak but at least made a burrito of reasonable (not generous) size after I asked them to add more beans to the tablespoon they tried to get away with. I don't like to be "that guy" but when you hit a Chipotle nowadays, you need to instruct them at each step or you will be ripped off. read more

In the past I visited this Chipotle Regularly. But in the last couple of years the quality of food, service and cleanliness has hit rock bottom. I'm so disappointed because it was so convenient. I felt like I was getting a clean healthy meal here until I investigated and found there main oil source is toxic seed oils. Twice recently I left because of the slow inept service. Other times I left because of the condition of the food on the line or the filthy conditions around the food and the prep areas. The employees behaviors are not consistent with restaurant food safety and cleanliness. Often the people doing food prep or serving have hair from their head or facial hair swaying down over the food. It's not uncommon that they are out of food items or utensils. There were managers several years ago who were exceptional. One of them I notice is still there around lunch occasionally. And when he is there things are run much more professionally. Other than that it is usually a dumpster fire read more

Ordered online, sent my daughter in to pick it up. When we got home and unpacked the bag - it had different names on our items. So we packed the bag up and went back. When I walked in to say the orders were wrong - I was told that they "just put the wrong stitches were on them" but the actual orders were right. The girl couldn't understand why I didn't open the containers to see if the orders were right. She acted like it was no big deal and was annoyed that I had the nerve to ask them to make the orders again. Spent $56.00' and wanted hot food. I know people are human and mistakes happen. Just felt like they couldn't care less that I had to go back. And yes my daughter learned a lesson as well to always check the bag before leaving. read more

It was really good and really cheap and they give you lots of food unlike other places I've been to.

One of the worse chipotle locations in the capital region in line with wolf rd and Stuyvesant plaza. Employees are complete savages, no manners, and absolutely zero customer service. From the tables to the floors, bathroom and behind the counter is disgusting! If you ain't there before 11am forget about utensils or lids and don't bother asking, you would think you asked for there paycheck! The sour cream has every salsa and meat in it because they can't keep shit clean and always run out of the vinaigrette by 2p. Dress and appearances of the employees is equivalent to the vagrant asking for change on Everett Rd, absolutely disgusting and all wreak of weed, probably why there's a lack of any responsibility or work ethic. The GM should be fired for this region... read more

Do yourself a favor and go literally anywhere else. This is not a real chipotle. Stale and flavorless chips and guac that will leave you wondering if you're experiencing COVID-induced ageusia. Completely inedible burritos that look like ripped open diapers and taste like cardboard. Dismissive/ stoned employees, but that wouldn't be an issue if the food were passable... nah read more

Absolutely worst chipotle I ever order from. First time they literally gave me just a random burrito in my bag when I ordered a bowl, chips and guac. Second time, they forget to give utensils when I select to add utensils. Third time they literally forgot to put queso in the bowl and it's literally on the sticker on the container! Absolutely disgrace, I used to like chipotle, not sure if it's just this location but I do not trust them to do my order correctly if I try to pick up in a rush for my lunch break. I much rather go to a local Mexican restaurant or even moes, at least they get my order correct! read more

Recently made an order for 4 items at this chipotle. A burrito, a kids quesadilla, and TWO burrito bowls (one being for me). My order arrived with ALMOST everything except MY burrito bowl. This was the most defeating and soul crushing experience I could have endured after a $106 dollar order off Uber eats (tbf there was a 12 dollar tip to my driver but I was feeling generous during the holiday season) that I felt the need to download this god forsaken app and leave this review. Other than that my family got their food and it was really good but I'm still really upset about my missing burrito bowl. Tears are streaming down my face. read more

This is the worst Chipotle I've ever been to. The gentleman starting my order was very nice, but the (I assume) manager was very stingy with the portions. She even stopped the gentleman from putting my quesadilla in the press, took some of the cheese out, and put it back in the bin. She then was scooping veggies, lettuce and salsa like it comes out of her paycheck. I asked her 3 times for more lettuce, and it was still half of what I've received at other locations. Don't even bother to pay extra for the guac. They're very stingy with the amount and they mix fresh guac with what tastes like 3 day old guac. The chips were half stale, half fresh and the kids portion was entirely stale. Lettuce was half fresh, half brown. Only decent things were the salsa, but the corn salsa was rancid. Maybe if the manager wasn't so stingy, they'd actually have fresh ingredients to use. It's worth it to go to literally any other location. I'm a vegetarian, but after tasting their meatless options, I wouldn't trust their meat. read more

First time I've written a review and not only were they rude but they hardly gave any meat in my burrito. But it was enough to convert me to Moes read more

I picked up dinner here tonight - a Carne Asada salad. My main issue is the staff attitudes. The whole kitchen staff is young and all of them seem bored, indifferent to customers and unpleasant. Now I realize that Gen Z kids are often that way. But it's very off-putting when they don't smile or greet customers or even acknowledge your presence. I refuse to accept that owners can't change this. Eating out in this economy is a luxury. Train your darn staff to smile, greet customers and make them feel welcome. Rudeness is a choice. read more

I am not one to leave a bad review, in fact, this is the first one I've written. However my time at this chipotle I can confidently say was the worst customer service I have ever experienced. Admittedly, I haven't been to Chipotle for a while and didn't know the adult portioned quesadilla is now an online only service. That being said, when I ordered three of them and saw no issue from the girl at the front of the line who began making my order, I thought all was well. She took three small tortillas to make them, without a meal box. Once I got her attention after numerous "excuse mes," as she was completely enamored by the customer in front of me and the worker helping her, I pointed her attention to the quesadilla boxes asking for three of them. She then grabbed a singular burrito bowl, honest mistake it was quite loud, then a singular meal box, put all three of the miniature quesadillas in the box, and I then had to clarify again that I wanted three separate quesadilla meals. Again, she was not paying attention to me, and handed it off to the next worker in line. I then told the next worker the sides I wanted, simultaneously telling him two separate times that it was only part of what I ordered, again asking for two more boxes, to which he acknowledged with a nod. He clearly did not hear me because by the time he had finished packing the first box up, as well as finishing up a bowl also on my order, and I had began to pay, there was still only a singular box. At this point I was sincerely confused because I had to have repeated myself roughly eight times that I wanted three separate meals, still confused as to why they were so small considering the last time I had ordered one it was made with a large tortilla. That being said, when I told the cashier that I ordered three quesadillas, she looked at the singular box and asked me if I told them I wanted three. I replied with "many times, yes," to which the second worker in line split the three mini quesadillas into each meal box. I got the sides I wanted for all three and left with the small quesadillas because honestly it didn't seem worth it to advocate for a full serving after dealing with that insane repetition for a genuine ten minutes. Even if the original quesadilla wasn't an option, I feel like the question of is it a meal or not should have been posed, and the blatant ignorance specifically from the girl at the front of the line was horrid. Like talking to a brick wall. Chipotle, either train for better customer service, or hire new people! I've seen this girl mentioned in quite a few reviews and it's clear you're loosing business because of her. This location certainly has lost mine because of it. read more

Girl at register (Mikaela?) is very rude. I asked about extra portions and before I even finished my sentence, she snapped that it will be an extra charge. She then continued to make inappropriate "faces" as I asked them to put toppings on my food. The girl who was behind the counter putting my food together laughed at her expressions towards me (I know this because she actually said 'you're expressions are hilarious"). I was the only person in line so I know it was directed towards me! Upon ringing me up, she snapped again at me when I tried to scan my member barcode saying it was already activated after I used a coupon. I don't know what I did wrong to deserve this type of treatment, all I wanted was my food read more

Absolutely the most abysmal customer service experience I have ever had at a chipotle ever. The employees were extremely rude, the little girl working the front of the line was completely dismissive and couldn't give less about your order or experience. Ordered a cheese quesadilla ONLINE as its online only and was told when I arrived to pick it up that they only do kid's quesadillas. This is simply not true. She refused to remake it as a large one or refund me for the kids meal I didn't order nor want. Not to mention the "kids quesadilla" she gave me had no sides (as is included in the price). Threw it straight in the garbage and will not be returning. Chipotle should be embarrassed by the type of people they employ here. read more

Rude and catty employees. no patience and rude to people with poor hearing. try training your people in customer service

I have been going to Chipotle consistently for years now. I always order pickup, and my order is consistently 20-50 minutes late every time. I am not sure if this is how it is at every location, but if you want to not waste your time, do not order for pickup at the Wade Road one. The food is great, it's just standing in the restaurant for 45 minutes at a time is just insane to me. This has happened consistently over the last couple of years, and I am aware that they can set back times you can pick up for, but they rarely do that and a lot of the times have 10+ people standing inside the restaurant waiting for their order. On top of that, I had an order that was the same time as another person, but they ended up waiting 15 minutes, and I waited 45 minutes- which makes me think they don't make the orders chronologically to time. read more

Called to confirm the BoGO special which Chipotle had on their official Twitter page. It specified no age limit so long as there is a student present. However the Isaiah who answered the call said it was for pre k to third grade and required a student ID which they don't give at that age and they can't qualify for the special??? Basically BS- ing a story to not honor their company promotion! This is not the first time they try to weasel out of known company promotions. It happened previously also while I was at the store and forgot my phone so ended up feeling like I was misled. That's why I call before I go to this location! They don't honor company promotions!!! read more

Second time getting food from here, first time food was delicious and portions were huge until my wife, lucky her gets a long ass hair in her bowl.ok, shit happens, we will get a second time, so this time , SMALL portions, and here we go ,A big black curly Q in my bowl, WTF!! Do they make these tings in the men's urinal? We never complain, but this is just wrong! We can't eat here anymore . "Welcome to MOES " read more

Do not eat here. I came on my lunch break and ordered a basic veggie burrito. Can someone tell me why this was in my food? A giant chunk of disgusting, seemingly inedible piece of... meat, maybe? If it was a small amount, I can see how that's an accident. But you're crazy if you think a piece THAT big is an accident. Even if I wasn't vegan, I'd be disgusted because it looks like something they found underneath the grills from a month ago. Save your money. read more

Chipotle Mexican Grill - Mexican Near Me - Latham, New York

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All I wanted was chips and guacamole. All I got were super stale chips and stringy guacamole. My son got a burrito and they were all out of queso. My daughter did not even receive her chips. the one on Balltown road is much better. The chips were so stale! When I decided to write a bad review I told the kids I was going Karen on Chipotle and they told me not to but then they all tried the chips and said to go ahead because they're really bad. read more

Chipotle Mexican Grill - String. - Mexican Near Me - Latham, New York

This is the worst chipotle in the area. The portions are always fluctuating and they just throw your bowl together with little to no care read more

Chipotle Mexican Grill - Last nights dinner looked half eaten when I opened it - Mexican Near Me - Latham, New York

Bad service and rip off portions. I ordered a large chips & queso for about $9 to later find out they filled the cup halfway and the bag of chips looked more like a regular.. infuriating!! read more

Horrible order today 10-3-19 445pm I order the new steak for $9 they gave me 4-5 smalls bites of steak what a joke.not to mention it was dry and taste just like the old steak. Order extra rice and had little to no rice.this place has gone downhill i used to like it more then moes.moes gives you a ton of food for less money this is the last time i ever go to Chipotle! read more

Order from work about once a week Food is mid, chips are always soggy been like that for at least a month now staff seems to change a lot, trash read more

By far one of the best Chipotles I've had the pleasure of enjoying. Everything was fresh, tasty, and efficient. The line moved quick and every employee had a smile on their face. Almost everything I wanted to get in my bowl had just been freshly refilled and you could certainly taste how fresh it was. This was certainly a Chipotle where the management and the employees care to make it a great experience as soon as you walk through the door. Hats off to the ladies and gentlemen that made it a delicious and enjoyable experience. 12/10 highly recommend. read more

This chipotle is usually good however last week when I came in the floor and tables were all a mess. When I ordered the workers were rude especially the lady at the register. I don't know if she was the manager but she was giving dirty looks the whole time and practically yelled at me when she asked if I was getting chips. The overall ambiance was just off. The line was long and pretty slow moving too. The only reason to go to this location is that they put a lot in the bowls compared to most other chipotles. read more

Literally found paper in my guacamole. Gross. Was chewing on it for 5 minutes questioning if it was chewy ass chicken or not, then pulled it out and it was paper. read more

Chipotle Mexican Grill - Mexican Near Me - Latham, New York

Chipotle used to be something I got frequently. Too frequently. I have since cut back my visits quite substantially, but this remains my go-to location, mainly because it's the easiest to access from my home. I've also generally had better luck here than at any of the other Albany area locations. The food? Standard Chipotle. Usually fresh and full of flavor. The hot salsa is something unlike any other salsa I have had, smooth and almost like a great hot sauce. Prices are on the higher side and the amount of food you get depends entirely on the person making it. A few steps above Taco Bell and a step above Moe's. The line staff here ranges from great to mediocre, but the manager is wonderful and has helped to make things right whenever I have run into issues. This location gets busy. Very busy. Come here at a peak meal time and it can be hard to get a seat. A line stretching to the door is not rare and, because it's so busy, cleanliness can suffer. On the other hand, the high volume means that food is generally fresh and stuff rarely sits on the steam table for long. If having to wipe a little rice off the table is the price I pay for having meat that literally just came off the grill, so be it. read more

definitely the second time I've been to this location and have witnessed employees picking through the prepped food, eating it and returning the dish for customers to eat. one with gloves, and one without gloves. check your cameras if you have any. made me lose my appetite ever since the first go around. read more

The employee by the name of McKenzie was extremely rude to me today. Food was gas like always. #McKenziesAbitch