Ordered through a delivery service and the order was incorrect. Ordered a veggie bowl but got a pork bowl. The burrito was half the size of a normal chipotle burrito. Plus for $6 guac and chips I got a bag with about a dozen chips in the bottom. Nor even enough chips to consume the guac with. Will not revisit this Chipotle. The whole point of a franchise is consistency; this chipotle is comically bad. read more

Opened 5 mins late horrible service. Food looked very old. Customer Service horrible.

This Chipotle does not have it together. 20 min line with only 8 people because only one person working the food bar. Got to the front and find out they have no black beans, queso, steak, or chips. I walked out dissatisfied and wasted my time. Also they had some of the ingredients in the online order bar but refused to give it to the walk ins. Hope the owner gets their shop in order. read more

I eat at chipotle all the time and I was horrified at the appearance of my tacos I had ordered on the online app. They tasted just as they looked. After forcing one into my stomach I couldn't bear to eat the rest and threw them away. I will go to other chipotles before this one read more

Chipotle Mexican Grill - Worst looking tacos ever - Mexican Near Me - Middletown, Rhode Island

As someone who works in the food-service industry I don't usually write bad reviews. I ordered through DoorDash a steak, cheese and rice burrito and received two chicken, rice and lettuce burritos with an explicit insult printed on the item packaging sticker. Also didn't receive the extra queso and drinks I ordered as well. Extremely bizarre and certainly wouldn't recommend to anyone. read more

Chipotle Mexican Grill - The oddest online ordering experience ever. - Mexican Near Me - Middletown, Rhode Island

DO NOT WASTE YOUR TIME OR MONEY. Service was horrible, out of everything (no chips, no fountain drinks or bottles, no sour cream), missing items on food orders .... To make it worse, you can ONLY make online orders (it's been this way every time I've gone the past few weeks), my order was suppose to be ready for 6PM but I had to wait an additional 20 mins and watch multiple customers before me complain about their missing items, too. Also, to make it EVENNN worse, the app doesn't show what the store is out of, and they can't give a refund on-site for the items you paid for on the app, so you have to contact Chipotle "Pepper" AI bot instead. There seemed to be no management insight supporting the few team members there. I feel sorry for the minimum wage employees they're setting up for failure. With all of the other good local Mexican joints, and Baja's Mexican now directly across the street, save yourself the trouble and time and go somewhere else. This locations future is looking bleak!!! read more

This place used to be pretty good, but they have not adjusted well to the new way of business. Take out is super sloppy and disorganized. When they are out of things, they just sort of give you random options (like a soda instead of a children's milk). Food still taste decent but it often comes slopped together. read more

Chipotle Mexican Grill - 3 carnitas tacos with guacamole - Mexican Near Me - Middletown, Rhode Island

What are we rationing around here? Bad service bad cleanliness. 16 bucks for a bowl with half a scoop of chicken. crazy talk. if you're ever starving and chipotle is your last resort just starve. read more

I had given this establishment multiple tries to redeem themselves and they continued to disappoint. A few weeks ago, the staff were on their phones while trash piled up and they were counting money from the tips at 8:30pm when the posted hours were 10pm. There was another time where I was told in the store to put my order online cause they weren't doing regular orders in the normal line during business hours. There's a local spot up the road called Tijuana Burrito that's a million times better than this place. read more

Went today when they first opened and nothing was clean. Apparently nobody cleaned last night before they left the store. The floor was filthy with dirt, old food, plastic silverware, straw wrappers, dirty napkins everywhere. Behind the counter was filthy with old food caked onto the floor. Even the walls are covered in filth. The girl who took our order was not friendly at all and seemed miserable. $36 for two salads and one drink and to sit in an environment that looks dirtier than the town dump was not a value. read more

Here me out. Chipotle was one. Actually the best food i out in my mouth. But this one. It was different. I walk in the chipotle and felt the environment. (This happens mentally not physically). But not all places are the same. Especially this one. I don't have a photo of my order because I had stomach problems but it was a bowl. (Very good serving of each part).It taste awesome but the sacrifice of it was not worth it. I hope everyone who reads this will understand what I am saying. Chipotle Bowl My bowls: it hurt me and I will never eat again read more

Salt, salt , salt. Cannot eat their food and it's now expensive. One cannot taste what you're eating because of the salt in their cooking of meat and beans. Heart attack land. read more

I want to start off by saying, I am not someone who gives bad reviews, I rarely complain about my food, Ive been working in the restaurant business my whole life, get it. But I have never been this upset over customer service/food in my entire life. It hurts giving this review 1 Star, I wish I could give it zero. So my boyfriend and I needed a delicious fast meal while studying tonight. We decided to go to the Middletown Chipotle. When we got there they said they were only doing online orders bc they were short staffed, understandable! I get it! We were just glad they took our online order. We sat there while we put them in and waited for our food, we tipped on the way out because I know they r understaffed, I know how that sucks! When we got back to our house i was stunned to see what they put in my salad. Beans, sour cream, and a hit of chicken. Why didn't they tell us they were out of everything I ordered? My boyfriend didn't get anything better, he got 4 of the the 10 things he ordered. We were right in front of them, why on earth didn't they tell us they were out! I would have left instead of paying $15 PLUS A TIP! We were blown away at how much these workers did not care. I never thought I would have cried over chipotle... My bf and I were so deeply disappointed and hungry we didn't have anything to eat so we booked it to East Greenwich Chipotle. Thank god the East Greenwich Chipotle was beyond nice. This establishment is such a joke u will never catch me here again. I would like my money back! read more

Chipotle Mexican Grill - The "salad" I ordered... $15 - Mexican Near Me - Middletown, Rhode Island

This chipotle is the worst one I've ever been to. There are 5 employees on today, and 4 of them are watching a video on someone's phone in the back. My online order was not even started but I arrived at pick up time. My food was carelessly made and sloppy. Im so disappointed. I tried to ignore the other reviews on this place and give it a chance, but this will be the last time I order from here. read more

I go to this place a-lot, only because its the closest to my house. This place is an embarrassment to the Chipotle franchise. I am constantly waiting in very long lines due to one person serving food. I constantly get soggy chips but today was the last straw. I online ordered a bowl with double rice, double chicken, queso and cheese. The picture is attached. There are a few rude servers as well. read more

Chipotle Mexican Grill - My bowl - Mexican Near Me - Middletown, Rhode Island

This is the first time we have ordered from Chipotle since the quarantine has been ordered. It seems that the quality has been maintained but portion size has decreased significantly. My burrito was about 1/2 the size that it usually is and my wife's burrito bowl was similar. Pretty disappointing since we can no longer watch the process of creating our order. read more

Chipotle Mexican Grill - Chicken Burrito Bowl with guac, black and retried beans, cheese, quest blanco. - Mexican Near Me - Middletown, Rhode Island

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I left a poor review two years ago and didn't even realize I had until I went in tonight. The place is disgusting. Corporate Chipotle needs to be notified. I have been in the military for 15 years, and I will eat anything,... even I turned around. Disgusting. Kitchen, counters, tables, everything. I love chipotle but this place needs to be shut down. read more

This is your typical "Mexican" for those that like it bland and no spice; and I'm pretty sure my husband got food poisoning from this place because he's currently hugging the toilet and not feeling good overall since we ate there. Either the meat he had (barbacoa) or the guac (I didn't have either) messed him up... Definitely not coming back. read more

They've really turned this location around!!! Very clean and everyone is friendly. So refreshing to know we can expect reliable food and service from here now. Great job keep it up!!! read more

Worst Chipotle I've ever been to or ordered from. Aside from poor in-store experiences my delivery was way worse, and not the driver's fault. Soon as I stepped away from the car, the paper bag completely ripped out the bottom which liberated the bowls I ordered to the sidewalk. Neither Bowl had been sealed shut, a weak attempt was made to fold the sides over. 1. Bowls weren't closed leading to a wet bag and a mess on the ground. 2. My guac was missing from the order 3. No utensils in the bag. 3 strikes, you're out! Seems about par for the course. Went again last night and we regret not going to Taco Bell instead. The counter was filthy, the employees were so rushed that the orders were the roan together. Employees reaching over each other and dropping ingredients all over and into other orders. A receipt handled by a few employees left sitting on a tortilla shell. Portions were bizarre. Skimpy salsa but enormous amounts of sour cream. It's as if the kids behind the counter have never been to a real Chipotle to know what right looks like. Just go to Taco Bell, at least you aren't being over charged for upsold "Mexican." read more

Chipotle Mexican Grill - Quality Control. - Mexican Near Me - Middletown, Rhode Island

Rudest staff I've ever interacted with. Do not bother ordering online as 99% of the orders are incorrect. Closed at random times. Consistently a poor experience. read more

I called and someone answered then hung up. When I went inside the workers were having side conversations mid burrito build. Masks were half on. No forks in canister. Multiple workers were complaining about when they get to go on break. All three female workers behind the counter looked especially disheveled with unkept uniforms. Pots and pans fell on the floor twice in 5 mins making a loud bang. I'm not sure how corporate hasn't caught on, please send a standards representative out immediately for the shareholders sake. This establishment is an embarrassment to the company and community. Thanks. read more

By far the worst Chipotle I've ever been to. When I went in, they were only doing online orders. Placed my order online, and it took over 25 minutes to get my food (one burrito bowl). It was an off time too (about 4pm), so they were not inundated with orders. There was only 1 person working, and they left briefly for 5-10 minutes. 2 people came into the store during that time, and there wasn't a single person behind the counter. They ended up leaving. Unfortunately this is the only one in the area so people have to put up with it. read more

Hands down the worst Chipotle I've ever been to in my life. Staff are lazy, rude, and look their their all stoned. They just stare at you and could care less about customer service. They consistently forget my salad dressing so much so that I've had to drive to this location at least 4 times after ordering delivery because of their incompetence read more

Last week we went in about an hour before closing time and we're totally ignored to the point we just left. One guy was chopping meat and the 3-4 others were having a conversation. No one acknowledged us at all. They all looked at us so it wasn't like we sneaked in. The kitchen area was a wreck and everyone looked tired. So given staffing issues everywhere I'll give them the benefit of the doubt. That there are so many bad reviews against this store and no management replies tells the story. read more

Ordered salad online with extra pinto beans, Guac, light sour cream. None of these instructions were followed. Haven't had problems ordering from chipotles before but this one irritated me. They had no customers and should've been able to at least get the Guac right. Food is always good, but please look at the details. Thank you read more

This is the worse Chipotle we've been to. We've tried several times, hoping our 1st visit would be better. Unfortunately Middletown is Consistently the same every time. Dirty, floors, tables are gross, trash cans filled, no management, feel rushed when ordering. The place looks like teenagers run it. We've decided we'll go elsewhere for now on. read more

This Chipotle's dining area is always a mess. It's disgusting! Clean it up! The food is decent but I question the cleanliness of the kitchen and staff when the dining area is so out of sorts. read more

Wish I would've listened to the reviews. I felt so rushed during my order and the staff was rude.

Place should be defranchised. Waited an hour for a bowl watching the employees joke around and waste time. Used to be run a lot better, has really gone downhill in the last year. read more

The reviews don't lie. This place is horrendous! The orders are always wrong. One night they closed at 5:00 because they were short staffed. I already placed and paid for the order online and when I went to pick it up the doors were locked. The staff yelling through the locked doors to go to Chipotle.com to get a refund. Did that and still haven't gotten a refund. Oh, and, the manager has a hard time keeping his mask over his nose. read more

This Chipotle is sub-par at best. Limited vegetables. They haven't had guacamole in stock for weeks; not sure why the issue hasn't been corrected yet. Hobbit working at the rice/beans station was unfriendly. To cap it off, the restaurant was empty, but completely filthy. Pass. read more

Chipotle Mexican Grill - Table covered in lettuce and cheese. - Mexican Near Me - Middletown, Rhode Island

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Service is disappointing. Was told they ran out of chips. When I asked for a refund, was told they actually had them they just ran out of time to make them. Mobile orders had them backed up. Food felt cold to the touch. Recommend some management on site. Likely will not go back. read more

This location is mismanaged and needs to shut down for good. They have limited staff so close frequently without warning. No one in the company cares, which says a lot about the chain. read more

I honestly wish the stars went into the negatives. Management has resorted to telling us to call before we place our order through the app because they run out of ingredients and can't notify the app. I legit got a bowl with rice and beans because they DIDNT HAVE ANYTHING ELSE IN STORE . If they are ever open, they are sure to get something wrong. read more

Extremely disorganized, rude staff. Food is always cold regardless of how busy it is. The place is dirty, and you are not felt welcome. Worlds away from any other chipotle I've ever visited read more

Worst services ever. Never is a busy place but they will force you to order online even though their are workers present.

Sadly it has yet to get better. Food everywhere, employees eating and drinking while making good with their gloves on. The cook coughed all over the steak he was cooking before sticking it to serve! We watched this mess happen, asked to cancel our food and be refunded. They couldn't find a manager, said he may be out on the car, and to come back tomorrow. I do think this place needs food safety inspection! Sad because it could be great! read more

I wish I could give no review whatsoever. Everything that's stated from previous reviews are accurate and consistent. Need the owners to get on board and rectify the staffing issues or corporates input. Customers love Chipotle, not this one! I understand the staffing concerns, but something can be done with the staff already in place - professionalism, knowledge of properly rolling a damn burrito, cleanliness of location and staff, and overall appearance and quality of food! Local news need to be tipped off because this is terrible and is the worse Chipotle I've ever been to! Lastly, Hours of Operations should be met! read more

filthiest location I've ever been too. everywhere was dirty. they destroyed my burrito and had to smash it and re wrap it. nast nast nast !!!! never going back. I feel like I need a shower now. go to Baja around the corner. read more