Got a burrito the size a a small iPhone. Soda was all soda and not syrup, chips were quite literally the most stale things I've ever had. Called and there was nothing they could do about it so sent me to corporate which gave me 5 dollars and a free burrito coupon lololol. I'd literally pay people to not waste their time at this one. Please for the of God just go to the lake pleasant location. I hate you chipotle read more

Chipotle Mexican Grill - Fast Food Near Me - Peoria, Arizona

I got a gift card and there card readers don't work, they did nothing to help, and the lady helping me was really disrespectful.

Food was lukewarm warm at best. Portions ok. Service was good, place was clean. I'll go back but I'll ask them to microwave my bowl.

I'm not one to write reviews...but I will say this is the WORST chipotle I've ever been to and something needs to change. Time after time that I go there they don't have any food and no one is cooking, the staff is incompetent, and the customer service is terrible... I recently went at 6pm on a Saturday..they had no steak, no quac, no cheese, no lettuce, and NO ONE on the grill cooking or preparing more food. I asked "When is more steak coming out" and was told "We are out of steak" and was told the same thing with quac and lettuce. Every time I've been to this location it has been exceedingly horrible. Something needs to change. read more

Went through the Chipotlane and was told that I had to go inside to fill my watermelon limeade drink since it was peak time and the employee couldnt leave their station or they would be written up. Whats the point of Chipotlane if I had to go in the store anyway?? Not to mention there were NO customers in the lobby and some employees were walking around anyways. SO WEIRD of an experience. Do better Chipotle. read more

Waited 45 mins for my food , but the staff were busting their a** to catch up felt bad for the workers because of all the mad customers they had to deal with , anybody that's mad about a wait should hire their personal chef at home and if they can't afford it then stfu and make more money so you don't have to wait while it's busy at chipotle read more

Chipotle Mexican Grill - Buffoonery at its finest, lookin like a McDonalds drive through with no orders fulfilled - Fast Food Near Me - Peoria, Arizona

I'm very surprised by the bad reviews on here. We order through the drive thru about once a week since beginning of the year and have only had issues one time. The service is always good, the employees working the drive thru are always friendly and prompt to get our orders. The food is always fresh when we go and it's just a quick and easy option. read more

First time ordering from the location at El Mirage and Vistancia. Brown lettuce and very little meat. Stick to the one at Lake Pleasant and Happy Valley RD. read more

Chipotle Mexican Grill - 3 flour steak tacos - Fast Food Near Me - Peoria, Arizona

If you place an online order, check EVERYTHING YOU ORDERED before you drive away. This is the 3rd time we've gotten home & our order was missing something but this is the FIRST time it was COMPLETELY wrong and this was my tipping point. Missing items we paid extra for and missing an entire line of food on my label... can we make sure items are complete before bagging them up?! It's so frustrating to get home and find out your food is messed up. If we go back, I think we'll stop using the online ordering because I can't trust them to do their jobs and I really don't want to sit in their pick up lane to check all the food we ordered for a family of 4. I tried resolving this thru their online feedback system and they gave me a free drink for my next order, however I know that doesn't make up for the items we paid extra for (guacamole & extra chicken for my son's meal and half of the items in my bowl) and the phone number has mysteriously gone missing to call them (I literally can't find it.) Not going back for a while. read more

Disgusting. Placed an order online, opened my bowl and there were 6 pieces of chicken, and half a handful of lettuce. I think you get more food in a kids meal than a bowl. The chips were stale also. read more

Went to grab dinner to go for the family, our meals tasted great! Everyone was busy getting food ready or taking care of customers, this place has never disappointed so Im not sure about the last reviews read more

The girl taking the order seemed uninterested and we were interrupting her day. The food on the warming table looked like it was way pass its prime. I wanted steak, but opted for other. The steak is the safest for food extended past its time on a food table. It all looked like it should be trashed and new product! I just wondered if these people serving us would eat what they were serving? A new place already with such a low rating, shouldn't be that low! read more

So disappointing. I was so excited when Chipotle opened. I've given it a shot a few times but not again. There is no excuse for them not to even know ow how to wrap a burrito. It was very loose with one end coming undone. Chicken was only on one half. When I tried to eat it, it fell apart!! read more

It felt dirty overall. Tables were not cleaned. Drink, napkins area was not clean as well. I'd heard the same feedback from neighbors but now I confirmed it myself. read more

Terrible service! 7 employees on duty tonight, most of them walking around instead of taking care of the line which is long. Unbelievable.

Like I would give 0 if I could. It was an inconvenience for this guy to make the refills on white rice and other meats. Like this is your job to make the food and you complain to do your job that you are paid to do. Just the worse. read more

Okay, so I've now ordered from here three times. The first time I got Barbacoa, and it was nearly entirely fat with almost no lean meat whatsoever. When I say fat, I mean all fat and connective tissue. I saw a lot of bad posts on the Vistancia communities Facebook page and I argued for this location, saying it was new and give them a week or 2 to iron out the kinks. I then ordered again, and the same issue. Fatty meat and connective tissue. I was upset, but again, gave them the benefit of the doubt. Just ordered one more time, this time switching to carnitas, and wouldn't you know it? Nothing but fatty, sinewy bits with maybe half an ounce of actually edible meat. I will never order from this location again, and it's a disgusting shame because after moving here from Orange County we were happy to have some more variety in offerings here. Hell, the entire community was. But this is beyond disappointing, either management needs to be replaced or the entire staff need to be trained by a corporate training team because this is abhorrent quality. read more

$11.35 for a steak bowl, size portions given looks more like a kids bowl. I got more black beans than anything & that was a full scoop. Steak they were scrapping the container. I should have just walked out. Ask why it looks like kids meal & they just look at you like your speaking another language. I won't ever come to this location again. read more

I would rate this chipotle less than one star. Awful all around. Guacamole brown, staff does not appear to know how to prepare food. New chipotle is the toughest I've ever been to. Terrible. read more

Manager Isiah gossips about his employees, talks down to them, complains about them without telling them what they are doing incorrectly and helping retrain them. He is not management material. If this is a representation of working for Chipotle, I would never advise anyone to work here. read more

Steak was fatty and overcooked. I asked for fajita veggies and got one onion strip and 3 pepper strips. Beans were old. Corn salsa was flavorless. Chipotle used to be really good, now it is really bad. And the portion sizes are a joke too. read more

don't go here. Food was completely empty scrap mids bottom of the bowl. They didn't wanna make new food saw roach on the table not using gloves contaminating food cross contamination would not go here. read more

Very poor service and food quality, would rather go to subway across the street then go to this chipotle or even the chipotle at the 4 corners is better then this NEWER one, very disappointed in the management of this store. read more

This chipotle is always giving me someone else's food!!! Food I don't like too and then it defeats the purpose of me going to get food from here. Really upset and disappointed. Also tried to get a refund :/ read more

Love it! I have been multiple times! They are definitely busy most evenings! We've encountered some of the nicest people at the drive thru! Easy ordering and pickup! read more

This chipotle is going to go down as one of the worst in history. Two days in a row and I get old hard chicken, undercooked rice, and foods that is ultimately inedible and had to be thrown out. Silly me for wasting my hard earned money but one thing is for sure, I'll never be back. So glad they are building other food places in the area because if this location doesn't get their act together fast, they'll have a real problem on their hands. read more

When I order for pick up at 1:00 pm. Granted I showed up 10 minutes early. I would prefer to wait and have hot food, not cold steak and soggy vegetables. read more

Service was unbelievably awful. Stood in line for 30mins with less than 10 people ahead. (Doesn't even count my wait for salad dressing that I never even received) . Having worked at multiple chipotle locations, this is unacceptable. Multiple employees standing around with a full store of customers. Managers were doing nothing about it. Employees had no enthusiasm to do anything, they were outright lazy. I do NOT recommend. read more

I ordered a Togo Burrito yesterday and, when I got home, I noticed it was incorrect. I called and spoke to the manager named Isaiah. He seemed like he genuinely cared and made sure my order was perfect when I came in today. The store appears full of new employees, so it is always nice to see a manager who cares about his job. The whole time I was in line, he was helping train the staff. I'm definitely going to keep coming back. read more

Ordered a chicken quesadilla from here just to get home and see that whatever bright employee made my food decided to give me a normal cheese quesadilla with some chicken on the side. Not happy I paid $12 for incompetence let alone that certain menu items are digital only is just ridiculous. read more

I have been eating at Chipotle for over 20 years. That being said, I've had my fair share of bursting burritos, strange portions of particular ingredients, etc. This has never bothered me, mistakes are made. However, we just had a new location open down the street (we were very excited because we live a bit remotely and we have few eateries around). My husband ordered in the store the first 2 times and both times he came home frustrated. The first time he was given toddler portions even after asking for extra, the second time they over stuffed his burrito and it tore. Instead of a double wrap, it was just wrapped so when he opened the tin foil, the edge of the foil was actually wrapped into the ripped portion of the burrito. Our 3rd time, he recommended I come in and watch the 'shit show.' We went in and I began my burrito order, when time came to wrap it was like watching someone try and put the toothpaste back in the tube. They grabbed a second tortilla and wrapped it into a ball shape. I spoke up and told them this was the 3rd time out of 3 times our orders were messy. I then asked them to start my order over but was told it will be okay because she double wrapped it. As I was cashing out I explained that I think more training needed to happen and I was unhappy. The response I got was 'I'll let my manager know' and 'at least you got a big burrito with the two tortillas.' I sat in the car outside the restaurant and called to speak with a manager. The call was sent to some call center and after I explained everything, the operator said 'thank you for your feedback,' and that's all. I was giving them the benefit of the doubt knowing all the employees are fairly young and it's a new store, but the 3rd time was NOT a charm. First time ever that I have no desire to return. Location: 28576 N El Mirage Rd. Peoria, AZ. 85383 read more