Food: first time and not my last. I got the chicken salad and a coke on the side. Some pieces were weird so did not eat that but the quac is nice. Service: fast because long lines Ambiance:in and out service. It was Saturday so filthy tables, floors, chairs, drink station all dirty but I still sat down and ate what I could and took the rest to go. I think this spot has potential if they are able to keep those lines under control and maybe have someone just wipe down the tables and chairs. read more

This is definitely the "college towns" of Chipotle. It's usually busy and, frankly, dirty/gross. I primarily do mobile orders, as I did today. When I went to pick the order up, every table in the restaurant was dirty, as was the floor. Despite there being no one in line and the people behind the register standing leisurely. It's winter now, so I like to get my food and head home, but in the summer when the patio is open, I enjoy eating on the patio. Lunchtime can be quite chaotic (crowded) and the wait can be long, at times, for that reason. Tonight I put my order in from an adjacent parking lot and it was ready when I walked in, about six minutes later, ahead of schedule. I've always had great luck with their mobile app. Orders are usually accurate and food is generally fresh. read more

Chipotle Mexican Grill - Dining area - Mexican Near Me - Plattsburgh, New York

If you don't want people grabbing their own takeout orders..... put...a... sign...upppp. Don't feel like being scolded like a child, matter of fact, Id like to be treated like a paying customer! thankyouuuuuu read more

Got a door dash order tonight and it's easy to say I'm never ordering here again. Asked for white rice and lettuce, not only was there 0 lettuce, but it was like looking for a needle in a very little stack of hay for my rice. Portion control was not it, got steak and chicken, but you wouldn't be able to tell I got chicken. I saw maybe 2-4 pieces???? Like this was crazy. I just started getting food from here again after a long time, disappointed and frustrated half my dinner was missing. Update: support is horrible just like the order. Wasted half an hour trying to get this resolved. So over this read more

Chipotle Mexican Grill - The white is all cheese, 0 lettuce, can you find the chicken? - Mexican Near Me - Plattsburgh, New York

Daddie and Dirk got Chipotle. Daddie and Dirk ordered for pick up. Daddie and dirk enjoyed their meal in the establishment. Daddie and Dirk give this Chipotle a 10/10. Daddie and Dirk approved read more

Chipotle Mexican Grill - Daddie and Dirks destroyed chipotle bowl. - Mexican Near Me - Plattsburgh, New York

Redemption! Best Chipotle Bowl I've ever had here all things tasted as they should ! DELICIOUS ! Thanks To you All ! It's nice to sit outside as well ! read more

Food was great. Blonde mustache guy was absolutely the most obnoxious person I've ever witnessed in my entire life. Would not let the girl check me out and held up the line because he was yelling at her and blocked the walkway for his coworkers. I really feel bad for the girl who checked me out. He kept interrupting her when she was trying to talk to me. read more

As far as Chipotle goes it's pretty standard. Decent and quick. Sometimes they mess up an order but are quick to correct it.

solid if u know what you are there for. Not the best authentic Mexican, but thats an obvious note.

would've been nice if the male coworker with the mustache wasn't screaming at the girl trying to check people out today. held up the line and made things extremely uncomfortable. read more

Buttholtle!!! Trash on the floor. Trash cans overflowing. Tables haven't seen a cloth all day or night. Place is FILTHY!!!

The very few times I've been there it was not really Mexican. Very disappointed. The atmosphere is very cold industrial feeling. I definitely would not recommend. read more

First time eating at Chipotle was a good one! This place is new and trendy, lots of seating with options to eat outside during summer. Upon walking in, I was immediately drawn to the big menu board with clear and easy to read selections. I love their no-nonsense display, everything is explained well and unlike other chains that overwhelm you with choices and print, I did not have to squint and was able to decide pretty quickly. As much as the simple selection is a plus, it may bring some drawbacks such that you cannot choose the size of your burrito. For around 8$ you will get a pretty filling meal, but if you had a smaller appetite, you would have to opt for tacos. They seem to serve just whole grain tortillas, you get a choice of chicken, beef, pork or tofu, which is a pleasantly rare addition in the fast food world. Steaks are constantly prepared on the grill in the background so you have an idea of how fresh the food is. My chicken burrito was delicious, and my bf ordered the steak bits, cooked medium rare, they were well seasoned, juicy! Note- prices are a little steep, an extra 2$ for guacamole and 2-3$ for drinks can set you back 15$ for lunch. read more

Not the fanciest place around, but never failed me so far. I've been to quite a few and my experience has always been positive. I only have tried the bowls and burritos. The tacos, and salads didn't really entice me. THE FOOD- Its tasty , its easy to order, and fast! Im the type of person that gets lost in an endless menus. When I go to Chipotle I know what I want and most importantly I am HAPPY with what I get! The serving size is perfect , yes i tend to struggle with the last bites, but its always better to have more ! The staff at this location was friendly and prepared my order in no time. The dinning room was alright. If you are looking for a quick yummy meal go to Chipotle! * Forgot to mention yes you will have to pay extra if you want guac or extra meat , or cheese and you might end up paying 20$ for a bowl or burrito, just keep that in mind ! read more

Don't order from chipotle in Plattsburgh... this is what u get when u order a burrito with extra steak....there is like no steak, no veggies, straight beans and rice and it's the wrong type of rice and it was delivered half open in a sealed bag, it was cold and soggy, the beans were not even cooked right. I asked for brown rice and got over cooked white rice. I asked for no sour cream and they still put sour cream on it. There was no cheese at all. Wrapped improperly. I have ordered 2 times from here and both times were horrible. I threw it away, couldn't even eat it. They have poor staffing and even worse cooks and preps that don't take pride in their work. I would recommend chick fil a or Panera bread. Fresh food and they take pride in their food quality read more

Chipotle Mexican Grill - Horrible burrito opened up, I asked for extra meat and there is virtually no meat or veggies just rice and beans over stuffed and cold - Mexican Near Me - Plattsburgh, New York

See all

Every time I eat at this particular chipotle, there's an extremely rude staff member. I don't feel the reason to pay so much money to eat food and be disrespected so poorly. Yesterday I was in with a friend of mine and could not believe how disrespectful one of the male staff member was to my friend and making very rude comments it's totally unacceptable from any business to treat a customer this way and I will surely no longer spending my money there and neither will any of my family members. If I'm craving Mexican I'll just go to Taco Bell. read more

I spent $12+ on a steak and rice bowl with a small drink. The steak was chewy/fatty/gritty. Completely unbearable. The rice bowl did have good flavor with Queso cheese and pinto beans. Minimal veggies. Small portions. Not worth $12. read more

I spend so much money here. And everytime I come. I get treated so horribly. By the employees here I will definitely not be eating here again. read more

Went to that new location in Plattsburgh for the first time with my date and we really love the service from the staff. The food were amazing and really a good portion for a smile price. Been to Chipotle in Chicago and happy they finally have it here. Good job guys! read more

Chipotle Mexican Grill - Burrito with steaks - Mexican Near Me - Plattsburgh, New York

Every Chipotle fan from Montreal will agree with me that a craving for a burrito bowl makes the 70-or-so-minute drive to Plattsburgh worth it's while. Excellent experience both on staff and food level everytime I visit. Don't be afraid to ask politely if you think you should get a little more meat, rice, topping or whatever altough portions always seem to be bigger during slower times such as between lunch and dinner rush or after 7PM. Don't be afraid by the price which may seem a little steep for mexican fast food, a Chipotle meal is made with high quality ingredients which are responsibly sourced. read more

I loved this place these guys where so well informed of the product they where selling. The building atmosphere was modern with nice art work and seating was plenty. The food also was great to it was my first time eating here and I will definitely come back next time in Plattsburgh, NY. read more

See all

I had a couple of problems with this place. And by a couple I mean A NUMBER of issues with this place! I mean I had A LOT of trouble with this establishment. And by that I mean A WHOLE MESS OF COMPLICATIONS with this restaurant! First off... I didn't understand the whole line concept. So I sat at a table alone for an hour and a half waiting for someone to serve me or give me a menu and take my drink order at least! Never happened. I was eventually asked to leave because they were closing, which made sense because went in around 8:00 PM. For a majority of my time there, I was alone, sitting and starring at the cashier, waiting for someone! Anyone! to serve me! Service never came, and I left hungry and disappointed! 2/5 would NOT recommend! read more

Went here last weekend. I know due to the virus this have been super hectic but the employee dropped our food on the floor. Nothing opened but are tins we crushed & the bottom of the bag had juice leaking out. The employee put the bag on the back counter to make it look like he was remaking it. After 10 minutes he finally comes over with the same bag & gave us the food that fell on the floor. No apologies or at least a little effort to change the bowls that the food was in. When we got home everything was a mess and no enjoyable at all. Sad experience at this chipotle especially at a time like this when sanitation should be number one. Unfortunately I did not get the employees name but he's tall with blonde long hair. I am only voicing this because it's a very scary time & you would hope employees who work in food would think of things like this. read more

very dam slow,,as a doordasher im may have to stop picking up at this place..they help 30 or more people before they do doordash orders..4 doordash people..just siting and no food,,we don't get paid by the hour..sorry some of the people are very nice,,some well not going say read more

Just returned from the opening of Chipotle - you can see the staff has been through a lot of training, and are trying their best! There is still a little more practice the staff needs, but all in all the experience was good! Waited online for about 20-25 minutes to order, but that was only because of their opening. Great addition to the food options in Plattsburgh! read more

I stopped in to pick up an early dinner since I was in a hurry. It seemed like the best of the fast food chains near my lodgings. I had only been to a Chipotle once before several years ago. When I saw the selection on the menu board, I remembered why I hadn't returned. Nonetheless, hunger and convenience prevailed. I ordered a steak salad. The little cubes of meat were inedible- just chewy bits of gristle and fat. There's nothing more disappointing than getting bad take out when your far away from home on a business trip. My recommendation is to avoid ordering steak anything. read more

I decided to order chipotle on the app for my family so we ordered 2 bowls and 2 burritos. We place the order at 8:30 for it to be ready at 9pm and they also gave us an option to pickup at 8:45 but we chose 9. I get there and I look at the mobile order shelf and there is nothing there just a reminder this is at around 9:07 where there are only 2 people in front of me. The man asks me what I want and I show him my order was supposed to be ready at 9pm and if it was ready yet the man mumbles something that I don't understand and I look over and see another guy making 2 bowls so I assumed it was my order so I ask if this is my mobile order and he decides to answer with an attitude and I give him my name and he says it is. The guy still hasn't even started making the burritos yet he's still on the bowls so he finish making them and starts the burritos right off the bat I see something is wrong where he doesn't double wrap the burrito but that's not a big deal so I don't say anything I see he is reading the order off the receipt they printed so I didn't pay attention too much I'd assume he wouldn't mess it up. So all the food is done they slide it over to the cashier lady who knew it was my order she closes the bag moved it over to a table for some reason puts the seal sticker on it then opens it breaking the seal walks away I pick it up and ask the guy who made my food if I am set and he answered again with an attitude if there is a problem and I said no I just wanted to make sure. I get back my family is eating and the man had messed up all 4 orders with wrong ingredients in each one I look at the receipt and I don't know how he messed up every single one the receipt he was looking at showed exactly what we ordered and he just completely messed it up and couldn't handle making 2 at a time. This service was awful. How do you mess up all 4 orders by looking at the exact orders literally in front of me. This worker needs to pay attention to what he is doing. read more

My go to place for Mexican food. Service and quality of food is excellent! It's not authentic like a family owned business, but if you're looking for something delicious and fast, Chipotle is your place. read more

Delicious food and quick service. Chipotles are a little pricey as far as Mexican fast food goes but you can taste the difference.

Up here for parents weekend. Our sons wanted to eat here. The place was filthy. The tables were filthy. There was food and trash on the tables and on the floor. The entire time it took for my sons to order and eat, about a half hour not one employee came to the dining room to clean up. I was disgusted. If I never return here it would be fine with me. To be honest a lot of people seemed not to care. I did and do. I must leave one star. If I could I would leave negative stars. No excuse for how dirty it was. None. read more

Lady manager is an asshole. Never in a good mood. They short you on portion size because she seems to be so cheap. Rest of staff is very friendly. Makes me not want to come here because of her. read more

The food is either hit or miss here. I get it a lot because it is somewhat healthy compared to all the other fast food options around, but it is not always the greatest. Today I went and was shocked by how disgusting and rude the staff was. I could not believe how mean the one lady employee was because the person in line ahead of me didn't hear her when she listed the options of salsa. The staff treat you terribly except for usually whoever is at the register. And even they seem to be forcing a super fake smile and pretending to care. Disappointed in the management there. It is obvious that the staff is not passionate. Maybe the managers should retrain their employees AND themselves on what good customer service is. read more