We ordered a big order one day we were there ! When we got home our order was all messed up ! They didn't fix any of the burgers like we asked ! This was spending 70 dollars and nothing was correct ! ! So my husband went up there a few days later to tell them ! He wasn't expecting anything just wanted them to know ! He spoke to the General manager and was totally surprised that he replaced our order no charge ! He was extremely nice and understanding! That was the first time we received bad service at 5 guys ! It was busy that night and the guy who took our order repeated it back to us correctly ! So somewhere in the process it got messed up !it's nice to know customer service is still around ! Thank you read more

We have eaten at 5 guys many times in different locations, its always very good, burgers are very juicy, fries are the best ive ever eaten. There milk shakes are very good. Staff is very friendly. Its very pricey, but its always good. We recommend and will go again. read more

Five Guys - Double Cheeseburger - Burgers Near Me - Plattsburgh, New York

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Burger was awesome. Little size not little. But the flower pots neglected in the outside planters were an eyesore. Five guys working and no one can throw a cup of water on the baked flowers? Tried a milkshake that was touted to be good only to be disappointed. Not sure if off visit or this is what passes as a vanilla milkshake but wouldn't try again for the price. read more

Terrible food and service! I usually love five guys but the burger was burnt as were the fries. You can tell they were fried in old oil. My husband ordered a milkshake he had to ask two different people where it was. finally he got it when we were almost done eating. My husband got a blt. The bacon was overcooked and old. We were traveling from Quebec back home to the Hudson valley and stopped for dinner. It was completely unsatisfying and a waste of calories!! This place is badly managed it shouldn't be this bad. read more

Employees not customer orientated. Waited to have my order taken for at least five minutes, made eye contact with staff, felt completely ignored. No acknowledgment or at least a "hello" or "be right with you." I was very close to walking out. Just to mention as well, there were only approximately 5 people in the restaurant at the time and no one at the cash. A total of three burgers prepared and maybe 3-4 patties on the grill. No one was ahead of me in line. When an employee finally came to the cash to take my order, appeared bothered and I could barely understand her mumble at the cash, no greeting that I could understand, even more drowned out by the loud music. I understand that it's Sunday and I've worked food service for many years and would not treat my clientele like this. My meal was served faster than having my order taken. Please, try harder. read more

To me this a the standard I appreciate at 5 guys. Peanuts while you wait. Fresh hot burger with fries. Can't really mess it up. The layout of this restaurant is very open. I can peek in and see how the food is cooked. Love the coke machine with all the different flavor combinations. Pro tip: use the paper boat for ketchup. read more

Five Guys - Wish my cheese melted more. - Burgers Near Me - Plattsburgh, New York

Food is simple and well prepared. Just a few negatives at this location. Waitress wasn't especially friendly. Dining room was a mess. Not one clean table. Burger buns were cold and stale. Took 8 minutes to get our order of 2 burgers, 2 fries. So not an awful wait. Bonus point for the restroom being clean. Shortest review I've ever written! read more

Would've liked it better if my burger was made right for the long wait. There were maybe 4 orders a head of us and a 25 minute wait, but I didn't realize I had to make sure my burger had what I wanted on it. read more

This burger was perfectly balanced and cooked perfectly also the staff there seems so into it it's a joy to see young people doing there job well and very well trained and happy read more

I have to wonder if I got the exchange rate on the amount of fries. Even for a "Little" order of them with my burger, when I opened the bag and looked in, my thought was, "Okay, I see the cup of fries, and a ton of spillover, but no burger; I'm sure it's in there somewhere." Thankfully, yes, it was. This burger was much better prepared than others I've had at other Five Guys recently, still quite juicy. The peanuts were relegated to a stack of boxes in the back of the restaurant, and there were quite a few loose peanuts among them, a bit unusual to me. They take your orders promptly, and when a line formed someone went to a second register immediately. This was one of my more enjoyable visits to a Five Guys in recent months. read more

First and last time I will spend money at this 5 Guys. Horrible burger. It was not freshly cooked. Every 5 Guys I've eaten at across the US the burgers were cooked fresh to order and served hot and juicy with melty cheese. Not this o e. It was bone dry, room temp, pre-cooked with globs of u melted cheese. If I wanted a shit burger like that I could have gone to any other chain on the strip and paid a fraction of the price for a crap pre-cooked room temperature burger. Get your shit together. No wonder this location is always almost empty. Stop cutting corners. You lost a customer forever. read more

To expensive. It might be simple and good. But I'd rather spend that kind of money one the food that will last me a couple days. If you have an extra $100 for a burger dinner for your family of four then go for it. read more

Pricey but delicious. Great quality meal. The three of us were definitely satisfied and stuffed after our cheeseburger and regular fry. The drink selection is amazing as well. read more

Five Guys - Burger fries - Burgers Near Me - Plattsburgh, New York

This particular spot was my first five guys experience and I haven't stopped coming in since. This is hands down my favorite burger chain compared to all the other popular ones I've tried. I come to Plattsburgh at least once a month and always make it a point to stop here. A little cheeseburger and little fry are very filling. The fry portion is especially huge and I usually end up splitting it, which is hard because they are so crispy and delicious. Employees always seem happy to be there and the dining area is always nice and clean. This is my happy place for sure. read more

I went there because of the hype, Definitely was not worth it. The burgers were very greasy and pricey, definitely would not be going back. Only gave it a one star because there is no negative stars. I would definitely not recommend to anyone. read more

Lousy service, lousy food. After ordering 2 small cheeseburgers and an order of fries, we went over to the pick up spot and waited and waited .... It wasn't busy but we watched as other orders were picked up ahead of ours. After they called a large order 5 numbers ahead of ours, I spoked up and asked what happened to my order. Finally after almost 25 minutes my number was called and I picked up the greasy bag. Surprise when I opened the bag at home- found a pile of burnt fries with the burgers. Moral of the story is don't question their incompetence. Don't bother with this place! read more

I've had people tell me they're not fans of Five Guys. Not many thankfully, because no one needs that kind of negativity in their life. To be fair, you might be thinking, "whatever, it's just a burger joint." However, you'd be wrong. Very, very wrong. So wrong, in fact, I plan on naming my first heart attack after them. Providing I make it, of course. The burgers are plump, juicy, and although I can't see the crack, I know it's in there. Today, I found out you can get an extra patty. Which is wild, considering how often I come here. So I did. Along with my usual extra grilled jalapenos, because I like to live life dangerously. Honestly, life is meaningless. We all claw our way through it until we die, and the way I look at it, we should at least end it doing something more satisfying than eating a pre-chewed burger from McDonald's. So, five stars from me, your stomach, and most probably your undertaker. read more

im not the type to vouch for myself so i will just never be coming back here again lol. i come like twice a week and almost didnt go in this time bc the manager that was on is snappy every time i go, so i literally turned around and walked out of the door. but then walked back in because i thought i was being ridiculous. little did i know after taking my order he was going to tell this girl to season the hell out of my cajun fries and she was gonna listen. not only is he not able to whisper but he was emotive about it too. i did tell him that he whispers really loud while he was handing me my food. he responded with, "ok!". i took my burger and left my fries on the counter without saying anything because i just wanted to go home after work and eat. short white stocky guy with a black shirt, glasses and facial hair needs to find a job that's not foh cause clearly he can't handle talking to people and only being 5 hours into a shift. he also had the nerve to whisper "you're welcome" after taking my order like dude you're rude to me every time i come whether ur at the counter or the line. get a grip. i tip 15-20% every time i come and still did when u were helping me because the only industry i've worked in is food and ur black shirt makes me assume ur a manager and aren't included in the pool. i love dealing with rude customers at work all day, then trying to get a burger after just to meet the final boss. read more

Most five guys I've been to are excellent, but I felt compelled to check in at this one because even though I've only eaten here once, the fries are maybe the best I've ever had. Nice job, whoever made them just now. The burgers and shake were great too, just like at every five guys. read more

Today's visit was my fifth at this location. The quality and consistency has gotten better over time. Today's burger was cooked perfectly and assembled neatly with plenty, but not too much, sauce. It was just messy enough without falling apart while trying to eat it. A good burger has to be a little messy. The fries were also cooked just right and were fresh and crispy. I still can't say it is the best burger I have ever had, but it is a very good one. It is a little pricey, but most burgers other than the top fast food chains are similarly priced. I have tried the Cajun spiced fries that other reviewers mentioned. I don't find them all that spicy, but they are way too salty. It is not a very balanced seasoning. One of the best things is that the staff is always friendly, and the place is always clean. Free peanuts are a nice plus. read more

Heard that the American Five Guys is better tasting than the Canadian Five Guys. I gave it a try at this location and it seem to taste consistently with the burgers in the Montreal location; good home BBQ taste. read more

Five Guys - Cajun fries and a little hamburger. - Burgers Near Me - Plattsburgh, New York

Have been to five guys a couple times while up here at school. They participate in my university's dining program and accept "cardinal cash" so that's pretty cool. The burgers are huuuuge but the fries are absolutely amazing read more

Very good hamburgers fantastic service very clean their cage and fries are very good when I am in Plattsburgh we always stop there very well run franchise read more

We always love the burgers here. Unfortunately if you don't say single, you get a double burger which we don't want. This doesn't make sense and it is too much food for some people. That is why we get singles but we don't always remember to order them that way because it seems kind of strange to have to say single when every other place we ever order a burger, you don't get a double unless you order a double. I wasn't able to finish mine and it ruined my dinner. Sometimes the fries are really good but tonight they were terrible. They were dry and without any flavor. Very disappointing compared to what we have had here in the past. The other issue is that the music was so loud that I was shouting to place my order and everyone in the place was yelling. It is only 20 degrees outside but we ate in the car because of all the noise. read more

Great burgers. Plenty of topping choices and they don't cost extra. The fries are very good but get the small size, which is still huge. They have call ahead or order online but they don't start cooking it till you get there, which kind of negates the purpose. Still, it's a fantastic burger place that you can customize exactly how you want. read more

I was very impressed with 5 guys in Plattsburgh, NY. I am celiac. I placed my husbands order then mine. I was very specific on what I needed. Not to touch my food without changing gloves. I was reassured that this was not a problem. I did watch from distance, gloves changed. The order was perfect. To the cashier Phoebe S. Thank You !! To the cook ...I'm sorry I didn't get you name..THANK YOU!!! My visit was on 11/8/17 at 1:22. 5 Guys you have trained well!!! Donna read more

Definitely a pricey place to go for a quick meal in this area. But I have to admit I am a 5 guys fan. I can't eat a whole burger, so I opt for the "little cheeseburger" which is more then enough for me. I also get the "little fries" which are also plenty. If you get their regular fries, make sure you are splitting them with someone else...they are huge! read more

The burgers taste like yummy home made grill burgers and the fries are freshly cut and cooked, everythings cooked right in front of you way better than wendys worth the $ read more

Great burgers, toppings and fries, but not the Cajun fries which were way too spicy. Very friendly and helpful staff. Can't wait to go back the next time we're in the area! read more

Worst restaurant I've ever eaten at. Seating too cramped, food looks disgusting when unwrapped, bathrooms are single stall which leads to long bathroom waits, soda machines always broken, slow service, unenthusiastic employees. Was overall a very terrible experience. read more

I put 4 stars because the hot dogs had an odd taste! The fries were amazing they were salted very good. It was very expensive like 83 dollars for only 6 people! I also did not like that instead of a normal hot dog they cut the hot dog . I will come back very soon! read more

The cheeseburger was good but way too much. No one tells you that it is automatically 2 patties. If you don't eat here, how would you know? The food is expensive. I ordered the cajun fries and there was so much seasoning, I couldn't eat them and I like spicy food. They were definitely heavy handed with the seasoning. I wouldn't go back. read more

I have been in the culinary field, both in restaurants, fast food, and up scale bakeries for about 3 years now, which for a man my age is a decent stint of time. It irks me to see such disgraceful business when it comes to being professional and treating employees right. Five Guys is a multi-million, if not bigger, corporation. I am a full time SUNY Plattsburgh student and needed a job, so I went out to get a job for the local Five Guys. I worked at the five guys in Plattsburgh, NY for about a week. Don't get me wrong it is a lovely environment to work in, fast paced, yet easy going due to all the coworker and friends you have around you. However, the reason I say this business is disgraceful is due to how they handle their employees. The store opened about a month and a half ago, and until probably this past week the pay checks have either not been arriving or are "on their way" As i had been told so many times. Me personally, I was only waiting for a few hundred bucks to come, but for some people, including a pal of mine hadn't received pay for 140+ hrs. and some had still been waiting on $900-$1,400 in pay. This, people, is not how to run a business. This also means that for a month or more, employees were essentially working for free. My suggestion is that NO ONE works for this awful company. I lost so much respect for the corporation, and do not like how it is run in any way. Long hours, late nights, stringent attitudes towards full time college students. In fact, and I quote, I had been told one day that I called out of work strictly for schoolwork, "If you do not show up, you don't have a job". So I quit that place, and still have not received all of my money. Five Guys...You have become a disappointment. read more