My boyfriend went to order a bowl for me and came back with 3 pounds of rice in it and 4 pieces of chicken. We called and complained and they told us to come in to fix it and gave us a small side of chicken to go with my 3 pounds of rice. Girl also had too much attitude. ZERO STARS read more

Chipotle Mexican Grill - Fast Food Near Me - Porterville, California

I frequent this chipotle a lot. At least once a week or more. Know most of the staff. Most are great. But tonight left us wanting to walk out. Honestly, we should have. Dude that made our stuff looked like he was counting the pieces of meat to put on. Didn't even get half a scoop of steak. Beans and cheese weren't much better as you can see in the picture. My brother and sis in laws food was just as sad. Chipotle going bankrupt or something? Like I said. Most people that work here are cool. But some act like they're paying for my food themselves. I'm not looking for extra. Just give me what I'm paying for. read more

Chipotle Mexican Grill - This is one of the saddest portions I've ever had - Fast Food Near Me - Porterville, California

Employees are rude. They rush you , overcharge your for sides that are included in the burritos and bowls. If you are checking out and don't notice they will charge you extra because you asked for salsa on the side but this is included in the items ordered. They have not customer service skills. read more

Shane is a good manager . Getting it done in there and is getting down on that grill . No complaints !

Okay, so i've been wanting to leave a review on this place for a while now because of how TERRIBLE the customer service is, at this location. If you like to be treated with disrespect and if you love getting the smallest portions of food while being overcharged, then Porterville's Chipotle is the perfect place for you! LOL. The managers are actually the rudest people here... be nice to them! They have it hard already, working such a difficult job!! a joke. read more

Worst chipotle location ever. Food is always cold and you CANNOT place an order for pick up because they always forget items. Staff is also very rude. They get so offended if you say they forgot something or if the food is cold. read more

Don't even know where to start, the wait itself was over 15 mins , they didn't have a lot of choices with protein. It was a mess, the trash was completely full, no ice in the machine. It was just not a place I'd ever come back to. I was talking to other customers who were saying the same things. The place isn't incredibly loud but just noisy. Really disappointed in this location. read more

I have only gotten chipotle three times in my life and each and every time it has disappointed me. The staff are great the times I have gone but the food isn't as great. The chipotle bowls are bland and the serving size isn't enough. Serving size has always disappointed me because I want to receive what I pay for. The most recent time I have gotten chipotle I threw up right after leaving the place. read more

We showed up for the tattoo BOGO yesterday (June 13, 2025) and we had a great experience. I have been to several other Chipotles and while I like the food, I do not like the cleanliness (or lack of) or the customer service. This location had everything down for a busy hour of service: the store was clean and organized, there were five employees on the line serving people quickly and efficiently and politely. If only the Visalia Mooney managers took a few notes from the staff here. We ordered four bowls and were in and out in less than 10 minutes and they were pretty busy. read more

Went in today for lunch 11:55am to be exact. Only 1 worker was present who was busy working her behind off on the mobile order station. No other employees in sight. There was 1 gentlemen standing waiting at the counter when I arrived. We both stood there for over 5 minutes with no acknowledgment. Finally 4 employees come from out of the back somewhere but still no acknowledgment. They all begin working on dishes as another is serving rice into the warmer containers using her belly to not spill rice onto the floor but pushes it into the serving container!! HER BELLY!!! Finally at 10 minutes of standing waiting a gal comes up to the counter to take orders. Guy in front of me places his order & same gal has to ring up his order. She comes back to me for my order & the meat selection was DISGUSTING!!! No steak but extremely dried up pieces sticking to the sides. All the other meat options looked like they had sat all morning, DRY & very unappetizing looking. Chicken was the only option that looked half decent. All the other condiments were low & not looking too good either. I only purchased the bowls because I had very picky eaters with me who were insistent on Chipotle for lunch. The service was rushed & rude! So much that I forgot to order 3 tortillas & had to go back in to order those. I would not recommend this location with all that witnessed today. This has been my experience in previous visits as well but today was the last time I will visit this location! read more

Order a burrito bowl with the new garlic guajillo steak, brown rice, lettuce, guacamole, sour cream, fajita vegetables, corn salsa, and red salsa. When I first opened the package, it was funny because all you could see was lettuce but once you got everything mixed up, it did look a little better lol everything seemed fresh and as usual it was a lot of food. Plenty for two meals I don't know whether it was the steak or the salsa I chose, but every once in a while, I would get a super hot bite. One thing about the bowls is they do have so much food in them that you could easily have one meal and then the next you can make at least one burrito. Occasionally, I order a bowl without any lettuce because I know I will be heating up the leftovers the next day, and I usually have lettuce at home that I can add once the leftovers are reheated. Nice selection of drinks here as well, they do offer delivery through the food delivery services, which I have been using since Covid began. They also have some tables and chairs outside so you can enjoy your food during nice weather. read more

Chipotle Mexican Grill - Burrito bowl - Fast Food Near Me - Porterville, California

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We drove 90 minutes from the top of Sequoia National Park specifically to this Chipotle, despite the numerous one star reviews that made my son feel nervous about going, then we waited in line. We arrived 2.5 hours before closing but upon ordering we were told they were out of both kinds of chicken, both kinds of beans, and guac for the night. No new food was being prepared. Luckily, there are other restaurants in this strip that were able to serve us, read more

HORRENDOUS. I got a bowl. The rice was so undercooked it was nearly crunchy. Disgusting. I got barbacoa and got pieces of fat instead of actual meat. Hardly any other toppings. That bowl was a punishment. My sisters burrito had lettuce and nasty rice only. The guac was black. We tried to submit a complaint to their website and they rejected it saying technical difficulties. 0/10 do not recommend. read more

Post-meal edit: This location gives you the smallest amount of meat of any Chipotle I've ever seen. Also, don't get the chips + guac. Super stale. Asked for a new bag. Also stale. Also, medium salsa everywhere means the option that's neither spiciest, nor mildest. I don't know why, but "medium" means "pico de gallo" here. The store manager tried to get us what we needed and said "have a nice night" twice (we had to go back in and get the side of beans they forgot. I guess they get an extra star for trying and the store manager being proactive. But I'm not coming back to this Chipotle unless it's the last place left on earth to get Tex-Mex food. read more

I wish I can give 0 stars. I paid for extra meat, they but 6 little pieces of steak I could barely find them inside my bowl. I also asked for white rice... and no rice! Filled my bowl with a bunch of big chunks of red bell pepper. I ordered this around 1 pm Wednesday May 17. I don't know who was working at this time but they need to not be working there, I don't pay DoorDash all these extra fees so that low quality gets delivered. I wish I can submit a photo so you can see for yourself! read more

Chipotle Mexican Grill - Fast Food Near Me - Porterville, California

I finally understand the one star ratings. We came here all the way from Sequoia National Park, despite the 1 star ratings and while I understand this isn't a Michelin star restaurant, we still deserve to be treated like human beings. The service here was absolutely downright awful. The woman behind the counter grabbed the bag from me like I was trying to steal it and kept on insisting the bag wasn't mine seven though I already showed her proof it belonged to me multiple times. The other staff members backed her up and gave us extremely insulting looks. The food had insects in it, and half of the items in my daughter's burrito bowl were things she didn't even order. The place was extremely dirty and smelly and the whole thing was just a terrible experience. Do yourself a major favor and do not come to this location. But in all honesty, I wouldn't recommend Chipotle in general, even to my worst enemy. read more

Happy as usual here. I'm a regular. The portions are big enough to for 2 servings for me too.

Ordered a burrito bowl... asked for cheese, no cheese. Asked for chips, no chips. White rice? Nope. They had nothing to customize your burrito bowl and basically had to use their scraps. Wondering if they even have a manager to order and manage inventory. Please don't come here if you're wanting a full meal. The music is alright though ‍ Edit: Just saw an employee prepare their lunch and they have an extremely full bowl WITH CHEESE and everything that they supposedly don't have. Do better. read more

I cannot be partial on Chipotle. I love this place. I always get the bowl and I alternate the meats. The meal is usually enough to make two meals. The chili salsa is great. The red salsa is hot but brings out familiar flavors to the meal. Service at times is quick and sometimes it's very slow but once served the meal is so good. I would wish they had better seating available. The wooden seats do nothing to make you comfortable. The ambiance is so so. Sometimes clean other times there's food scattered along the floor. The tabletops need cleaning most of the time. But with all the cons I still make it through the line and enjoy the meal read more

I've come to chipotle for as long as I can remember and recently it hasn't been the same. I noticed the food was salty, the serving sizes were not reasonable, and the tables were not cleaned. I purchased a bowl and 4/5 of it was rice. The beans were a little scoop and the chicken was even smaller. However, the service was good, but was disappointed with the food quality. I hope my next experience is better than my last few. read more

Very bad service had me eating for a server for the longest time very dirty and unprofessional

There was a bug in my food. Zero stars. Store was apologetic but this is just disgusting. Did reach out to main line of chipotle. They wouldn't refund my money. Only told me they would give me two free entrees. Don't mean to be difficult. But I doubt I'll be returning to any chipotle. So I emphasized I didn't want to accept a free entree. They refused to return my money because I paid with a gift card but that shouldn't matter. The meal was still paid for in full. read more

Chipotle Mexican Grill - Bug - Fast Food Near Me - Porterville, California

Today I had unacceptable service. I placed a Mobil order at 5:30pm so my food could be ready at 5:40pm. I had a meeting to get to at 6pm and ordering through the online portal seemed to be the most convenient and logical to save me time. I figured I would park, run in there, grab my food and be on my way. There wasn't a whole lot of staff (one cooking, one cashier, one cleaning) but it also wasn't busy either as there was no line when I walked inside at 5:43pm. I went to the online order pickup area... no food waiting for me under my name. The cashier asked me for my name, look up my order on a different computer, and I THOUGHT got started on my order. NOPE! 2 young girls walked in, she greeted them and began making their order instead of mine. She finished, completed their transaction, sent them on their way with their food, and then started my order. I was shocked, how did I get skipped? My order was placed before theirs, she greeted me first, then put me on the back burner. It made more sense to me for her to greet the girls, tell them she'll be right with them, do my order, then get to the customers who are in line whom got their AFTER I was there. Once she handed me my order, I told her that I should have got my food first? What was the point of my Mobil order being ready at 5:40pm, if I walked in at 5:43pm with NO ONE in line. I would have been better off just getting in line. My food finally got handed to me at 5:51pm. Absolutely ridiculous. Poor customer service on the cashier's part. read more

pretty fire loved this chipotle so flipin much honestly best ex ever I was so shock once I walk in...cuz what caught my eye from the corner was literally shrek eating a chipotle bowl!!!!!!! the service was amazing overall very much recommend you might see frickin Shrek eating chipotle read more

There is no other way to review this restaurant other than being straight out. Me and my husband both ate chipotle around 8pm together.... we have visited the restroom 6+ times (each) and it's currently 1:52am, we are still cramping and feeling like we are going to need to use the bathroom soon again. Our back ends are fully traumatized and we will never EAT CHIPOTLE AGAIN!!!!! It's not worth it, we feel like . We have never felt so sick in our lives, we ordered the vegetarian bowls with black beans because we ate chipotle over a year ago and thought maybe it was the meat that messed up our stomach last time, NOPE. Whoever they get their ingredients from is not good, or the people who cook it must not know what they are doing.... If you want to save yourself the stomach pain and butt trauma..... don't eat CHIPOTLE!!!! It's not worth it!!!!! We feel like we are pooping out food from a year ago..... that's how bad it is. We are not even joking, our stomachs hurt so bad. We might go to Urgent care if this doesn't go away. read more

Sad that Porterville can't even get it right with a chipotle restaurant. This Porterville location is terrible they serve bottom of the barrel meats and rice beans aren't cooked right lettuce is wilted and salsa is brown and oxidized tomatoes they skimp you on meat portions constantly. There is a couple good employees who know how to make a bowl but most don't know what they are doing here. read more

The few times I've been here I have tried many different bowls and each time the portion size and ratios are so off, I either get a ton of rice and little to no meat (even after asking for more) or almost no rice. And they also seem to get annoyed when I ask them for a little more of an ingredient. It's pretty good not the best but good if you need something fast that isn't too unhealthy. read more

Chipotle is good and consistent. I like their carne asada offerings. The meat is well presented and cooked. However, the disappointment at the Porterville location is service. They are so very slow, and it was way before the 12 noon lunch time rush. Need to have more people. Over half my lunch time was spent just getting a carry out. Yah I know you can order on line. But I prefer getting there to order because you can see, modify and fine tune what goes into your order. read more

The food tastes like any other Chipotle, except a few times my rice was undercooked, I like this place aside from that. But I definitely recommend you get off and watch how they serve it. The few times I ordered online to pick up in store they completely mess up the order and don't have it ready. Like, they completely forget to put one or two items I asked for and had to wait like ten minutes anyway since they had to help people already there before they started to assemble mine. read more

I love chipotle and go a lot but this location just kinda sucks they are slow and very stingy with the food I had a hair and skin avocado in my food yuck. read more

Chipotle Mexican Grill - Avocado skin in my bowl - Fast Food Near Me - Porterville, California

Completely redeemed! I had a questionable experience with chipotle, I called them and told them and with no issue they completely redeemed themselves. Great job chipotle. Love you and hope you stay in Porterville! read more

Had a great steak burrito the other day that was filled and plump. No complaints here! Not sure why the reviews are so bad, hopefully the store is trying to improve it's quality and safety. read more

Worst Chipotle I've ever had. Staff was not friendly all the food was super gross and not fresh. Corn was covered in some plastic shit. Don't eat here please read more

Placed an order through DoorDash. There isn't an option to make everything double scooped so I usually call to have an employee write it on my ticket. Chipotle changed their automated voice system and it didn't let me through to the restaurant until I asked to speak to corporate. Once I FINALLY got through to the workers they said that my order has been "sealed" and they aren't going to open it back up. They had the most monotonous and jaded tone of voice. I told them that workers at this location have opened it back up for me before to add the extra toppings on the side. The lady on the phone said "If you want the extra toppings you can come to the restaurant." What has happened to customer service? read more

This is probably the worst Chipotle I've been to and that's a bummer because it's my hometown one!! Lazy workers, messy stations, it's like the people there just don't care. I hope this reaches management and they do something about it. My daughter shared her concerns with the manager there and she just brushed her off. We love Chipotle and in Visalia it's great! Send us some employees who want to serve! read more

Their app does not allow enough customization and when you call the store they are super snotty and condescending about taking phone orders. Taking my business elsewhere! read more

Placed an order online for 40 people in advance. (Order ID #NEJ683W7Z)when I sent a friend to pick it up nothing had been made and they had no knowledge of my order. I had to step out of a funeral service to address the issue, and was told it was a "glitch in the system"! The assistant manager was speechless, unsympathetic, and offered no solution other than they are working on it.They threw food quickly into containers, I do not believe it was enough for 40 people as ordered. I will never order online again, especially not catering for an event. read more

I enjoy going to Chipotle but this location is very stingy with portion size which is why I won't order online. I went to Chipotle on 08/22/19 I had to ask multiple times for extra rice just so I can have the same portion size as the Tulare or Visalia locations. It takes a while to receive once's order, not because of the amount of people at the location, but because the person working the register is slow, either this person hasn't been trained properly or isn't able to multitask very well. read more

at 11:30 there was no one in line... waited 10 minutes and watched order go out in mobile.. employees milling around and no one engage. finally asked if we should order on the mobile app, employee said no you are fine.... told her I was not fine as no one would take my order... she told me they were very busy... so I left..... read more

Leaving two stars because the young man helping make my bowl was amazing. When I walked in there was no one it was after the lunch rush so I thought it a good time. There was a woman, I believe the manager was refilling some things, I understand you have to restock. So I waited, she went over and told the young man making the online order's something, and I waited some more. I think I waited almost 5 minutes like a dummy for some service. Finally the young man came over all sweaty and exhausted to make my bowl. He did great. Then he told the manager something when I was at the register. I waited a few minutes again because she was doing something. I brushed it off and paid for my food. I decided to eat there. While I was eating I noticed a white woman and black man walked in I looked over an what do I see... that manager servicing them! Wth! I made it a point to look over several times and just laugh at the fact that I waited and waited and was not served by her and that couple walks in and is served immediately. I am a Hispanic woman and I hate to play the race card but this woman couldn't crack a smile or say anything to me but this couple walks in and gets service with a smile from her. I absolutely LOVE Chipotle I work in Porterville and I don't think I will EVER return to this Chipotle I will go to the one in my hometown because I never get this kind of service. I know corporate will look at this review and think I'm a Karen but I am a manager of a large corporation as well and would get ripped to shreds if I handled their business like this. read more