Food tastes good but the rice is typically undercooked, and when you order online its a 80% chance that you don't get any extra of what you pay for, which would normally not be a big deal but the food is expensive. This last order I didn't even get the standard portion sizes and I paid for double protein and a side of protein. They have also given away my order to people or just not had it ready after 20 minutes from when it was supposed to be done multiple times. read more

Chipotle Mexican Grill - Double HIGH PROTEIN CUP - CHICKEN Build Your Own Burrito Bowl Double protein Double rice Fajita Vegetables - Fast Food Near Me - Pullman, Washington

Chipotle do better! Visiting my daughter at college, we grabbed Chipotle for lunch.. normally there's so much food in a bowl I can hardly eat it all.. that's definitely not the case at this location! Paying $16 for a steak and rice bowl and opening the lid to see its a toddlers portion is so disappointing! After reading all the 1star reviews I see this is a constant issue here among other problems..definitely won't be a return customer and if you're hungry and reading this..go elsewhere. read more

Chipotle Mexican Grill - This was my bowl after opening g and stirring it up. I - Fast Food Near Me - Pullman, Washington

This Chipotle always runs out of multiple selections and gives tiny protein servings. Grumpy staff. I'll drive to Spokane next time

The restaurant was super dirty, all tables dirty, trash over flowing and workers ( many of them) chatting behind counter playing with a kitten! Yes an animal. Then they made our food! Never will I go back! read more

Chipotle Mexican Grill - Dirty tables lots of trash! - Fast Food Near Me - Pullman, Washington

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Just went to Chipotle again because I'm broke. But this time not only was the food subpar, but the service was horrible (except for the people at checkout). The guy who helped me and my friend first did not acknowledge my friend and ask what she wanted and just went off and did his own thing after doing my bowl. This guy also snapped at another employee yelling her name very loudly, my ears actually hurt a little bit, to get her attention while standing right next to her, which was very rude. He also was just aggressive with scooping the ingredients into the bowls. He was wearing a chef like shirt with a goatee.The two lovely people at checkout were amazing tho I did not catch their names but it was a girl with a short red curly ponytail and a man in a manager style button up with glasses. They were also being skimpy with my lettuce ambiance was ok. read more

Chipotle Mexican Grill - Fast Food Near Me - Pullman, Washington

Every time I come here, it's messy and the workers are not kind. Some guy threw a tortilla at another worker and told her "do it right next time" I confronted management about it and the guy walked up to me and started yelling at me saying I was lying. Management did nothing. Hostile environment. read more

You guys really have a problem with making bowls. this is my third or fourth time ordering from you guys off of DoorDash and you make them half full I'm a college student that just got out class and is starving I would really appreciate it next time if it was full or I will be telling all my college friends not to order from you guys read more

The food is good besides the rice. It's undercooked a lot. The service was really quick though! The restaurant is very Clean and well-lit. read more

Chipotle Mexican Grill - Fast Food Near Me - Pullman, Washington

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Food is usually good. I never place an order but instead go in because they'll change portion sizes. The main take from this review is the customer service. Some of the people who work here would probably be better off working in a cubicle. Either that or read a customer service 101 book. A few employees just straight up act like they hate their lives and seem to want everyone else to hate their lives as well. Misery loves company, just not paying customers. Get new employees but don't change the food or prices read more

Staff was fine, just for some reason wouldn't serve the food they had. They said they were out of white rice, queso, steak, and others but they were literally in the bin infront of me. The brown rice was over cooked read more

Online order. 3 pieces of steak in the entire burrito bowl. Embarrassing. It was somewhat busy. But that doesn't matter.

Apart from this place always missing at least 1-2 food items, now I have to take a gamble on the quality of containers/my food not falling from the bottom of my bag. read more

Chipotle Mexican Grill - Fast Food Near Me - Pullman, Washington

Food was fine, waited for ten minutes for someone to come to the drive through window and our food was ordered through the app but not ready after 25 minutes so then had to wait longer. read more

We went in to grab a Togo brisket basket for lunch and asked for no jalapenos, they added extra Jalapenos and laughed as we walked out, they had no togo forks for it, and the brisket was hard little rubber pellets and zero napkins...When asked they said they didn't have any. I informed corporate, and they apologized and gave us a Bogo..ha, like I want to spend more money on bad food and hideous service. read more

Chipotle Mexican Grill - Fast Food Near Me - Pullman, Washington

If I could choose NA for food, service, and atmosphere I would, since we didn't get to experience that part. So we showed up to have dinner only to find they are closed. Sometime was around the side unloading a pickup so we went and verified they were actually closed. They said at first because of the weather. In my 54 yrs of life and in all my time managing/ working at a restaurant have never used weather as an excuse. It had just come out of near 0° temperature, it was 15° at this time. The walkways and parking had not been cleared of snow etc. I don't feel like weather is a valid excuse. Then they said they didn't get their delivery, so corporate decided they should not open. Again, in all my time managing/ working at restaurants, never had I had to close because of lack of food. I could always continue serving food for at least 3 days without a delivery. We had to go to another choice for dinner, a good choice that is, we went to Zeppo's, and to verify I want wrong I asked them if they would be able to continue serving food if they hadn't gotten a delivery and they said yes. Not to mention they WERE OPEN, and only around the corner from Chipotle. This place hired children to manage and operate their establishment, so you get a child's work ethics, people who don't want to with and don't care. We will just continue driving the extra 20 minutes to go to Qdoba in Moscow. read more

Went in for some food a little late, around 8:30 pm on a Tuesday evening. The burrito line looked like a bomb hit it, sauces and crud scattered randomly over the various surfaces, with no apparent attempt to clean them. Asked for chips on the side and found out they don't make chips that late? They're open until 10pm, so I guess it's a chip desert if you go anytime after 7. Completely out of brown rice and a few other things. Staff was friendly enough, but once again, every time I go in this restaurant I leave disappointed and a little concerned for my gut health in the future. ### follow up comment### Was asked to go to the Chipotle corporate site do "describe my experience ", which required me providing email, phone number and chipotle member login info before I could submit my "experience ". Hey Chipotle, how about you take my feedback without requiring all that info and make your restaurant a better place to eat? read more

Terrible just ordered off DoorDash barely any food in it not even a meal I can't believe I payed $30 for this nothing disappoints me more than half asses chipotle bowl read more

Chipotle Mexican Grill - This is my bowl after I shook it not a single bite taken I can't believe this I am in shock - Fast Food Near Me - Pullman, Washington

The food service was absolutely horrible. They're playing their music. Extremely loud was a very hard to hear them and they were on their phones between customers while waiting for the next order to be done. read more

Good food.. when they have it. This location has consistently been out of their main menu items. The first few times were acceptable considering the fact that not all restaurants can have 100% of their items 24/7. However, if your noticing that you're consistently out of...let's say...lettuce, or carne asada...maybe it's a hint that more needs to be ordered/prepared. Additionally, it's not the ... friendliest environment to eat in when the wrap counter is disgusting and the floors/tables look like they haven't been cleaned in weeks. Qdoba isn't a far drive at all and is a much better option (they also don't charge for guac or queso). read more

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Pro-food was fine. Con-car pick up line was slower than slow. Showed up and was 3rd in line. Waited 10+ minutes as #3 (line had 5 cars in it). Car #2 pulls up for food and waited a few minutes to be acknowledged. Finally get to the window and was thinking maybe there was only one person working in the window area. No, there were 3 standing around not doing anything. The food shelves were full of orders but they were not in a hurry to get them out. read more

Amazing food!!!! Probably amazing food? I'm guessing. I don't know... because I never got it. Waiting in the pickup line for about 20 minutes.. got to the window a few minutes after my pickup time was shown on the app. "oh sorry your order is about 40 minutes out".. Whoever decided online ordering for drive thru was a good idea.. was wrong. Maybe it works for places that aren't busy.. but if it's busy.. nope. Might as well just go in and order. So basically from what I gather, you order online, it tells you when it will be ready, then you go and wait in line and pick it up. Simple. Right? Wrong. If your order is running behind, the app won't let you know.. so you sit in line for however long you need to, get to the window and get told you have to wait 40 more minutes. But what if you don't get there when it tells you to? Then your food literally just sits there in a bag with your name on it. Getting cold. Waiting for you. Getting colder. Until you get it. Which may or may not be on time because there may or may not be a line. A NORMAL drive thru would have prevented that from happening, or their system being fixed to let customers actually see when their food will be made, being cooked, and ready for pickup. I will update the review once I can actually try the food. ------------------------------------------------------- Update. The food is alright. Qdoba in Moscow is better. So I was waiting in line.. almost near the front. I notice a guy is sharpening a big knife on the table. He finishes and then grabs a big piece of meat and starts cutting it. He never cleaned the table or the knife after sharpening it. Yikes! From now on I will just go to Qdoba.. better food, cheaper, less of a wait, and no chance of eating steel or metal read more

Chipotle Mexican Grill - Fast Food Near Me - Pullman, Washington

Chipotle deserves a full star rating for our recent catering experience. We ordered a vegetarian menu for 150 servings. Sitting down with the Pullman Chipotle manager, we were able to discuss a few swaps based on diet preferences indicated by our leadership team. The manager was helpful, knowledgeable and pleasant to work with. On our pick-up day, multiple large boxes and many, many bags of chips were ready on time. They filled the entire back of a suburban vehicle, but transported well. Everything was packaged as hoped, all serving utensils included, nothing at all amiss. The hot food stayed hot, and the cold food cold. Everything easily served up for a pleasing, easy lunch to feed a crowd attending an Open House event for a new professional building. I would unhesitatingly place a large order with Chipotle for any future event where I needed things to be reliable and crowd pleasing. read more

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This might be the most poorly managed restaurant ever. This chipotle location is continuously out of food. Why open your doors if you have nothing but salsa to serve. I won't be returning here and with the awful reputation they have in Pullman, I don't think many others will be either. read more

They forgot to fill out a large online order, and made me wait as they put things together in front of me. They had to shut down the restaurant. This was food meant for 100 people! The National hotline to help has a 4-second delay. And that's after calling countless times and not getting the local manager. The phone hangs up on you eventually. The feedback website doesn't accept the confirmation format the restaurant gave so it automatically dismisses my concerns... And on top of everything...the order was not filled correctly. No chips. No salsa. Nothing. An absolutely atrocious large order experience. Let's do our part and make this widely known. Don't spend your hard-earned money here until better service is promised. There is a reason this is a 1 to 2-Starred rated establishment. Infuriating. read more

I ordered three tacos and the taco shells tasted like they were totally stale. They were not crunchy and continued to fall apart in little pieces and I could not eat them like a crunchy taco should be. Very disappointed. read more

I cannot begin to describe how disappointing this Chipotle location is. Under no circumstances order online. Sure you always run the risk with smaller portions. This location will give you a burrito with only rice because they were out of everything else and not tell you. You will get someone else's burrito. You will get just the complete wrong order. I suspect it is nationwide, but the quality of ingredients in Chipotles food has gone way down. The chicken is chewy AF. The rice may be undercooked and crunchy. read more

If I can give this place less than one star, I would. The workers here are always rude and inconsiderate. The biggest issue is ordering online, they will not give you what you want. If you ask for extra, they'll probably end up giving you less just out of spite. I also bought side tortillas, and they provided us with the tiny taco ones that could barely fit anything. Then, I ordered a kiethadilla to try, and they didn't make it right at all and made a normal steak quesadilla with no sides at all. Didn't even mention it when I picked it up. The other day when I wanted to get food an hour before close inside, they locked their doors even though they close at 10. There were customers in the lobby too! They were also accepting online orders but just locked the doors. The workers didn't even look up when we knocked on the door, completely ignoring us. From now on, I refuse to go to this location. There are many people I know besides me who completely agrees, as I've only heard terrible reviews about this place. Someone needs to shut this location down, because clearly it's a mess. read more

This chipotle never had anything. They don't make your orders right. The staff is rude and makes you feel bad for asking for the correct order. Sorry buddy but this is your JOB. YOU WORK FOR ME. read more

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Isn't even the fault of the employees. It's either management or this business model. Imagine online ordering with a terrible app that doesn't let you know when your food is running late in a college town. Waited an hour in the pickup line for my 2:30pm order, got to the window at 3:10pm.... order was an hour out?? ---- Went back about 45 minutes later and they said the food was going to be about 15 minutes, they were just finishing their 2:15pm orders, at 3:45pm. Why not just order at the drive thru like a normal place? Just cuz they gotta be trendy and new huh? Sadly you can imagine how poorly the employees are probably treated by this. The turnover must be insane. Taco Bell is delicious and fast. This is a joke :) ---- Got the food and ate my 2:30pm order at 4:15pm. They forgot my queso dip for chips, and a couple toppings on my tacos. Tastes average, a little cold which is funny because it was apparently rushed out to us right when it was done. It isn't the employees fault, honestly. It's the stupid app that lets them get 1.5 hours behind. read more

Found a piece of rubber glove in my chicken burrito. Avoid! This place has gotten a bad reputation for good reason. Go to any of the other mexican places in town instead read more

I don't who trained the dark haired girl with glasses, but we came through the Chipotlane and literally heard the "beep" that dings when cars go through the lane (while she was standing by the window) and this girl proceeded to go back and forth 4x, make eye contact with us and not help until I (from the passenger seat) got out of the car and knocked on the window. Mind you, this is 2 hours before they close. This is the first review I've ever left because the disrespect was just outrageous. Would give zero starts if I could. read more

So, my husband and I decided to give them a try. We pull up, and there are 2 cars in the lot, but the store is dark, and all the chairs are on the table. I see some food and drinks on the pick-up area, so we are thinking maybe they are doing take out/ pick-up only. We drove around to where we saw some employees and asked if they were open. "No, we are closed due to the weather." They then added,"our food delivery truck couldn't make it, and we are out of food." I don't understand how they can always be out of everything. Qdoba is better anyways. I will stick with them. They have never let me down like you have Chipotle! read more

They are out of items every time and they still charge the same cost. They give very less quantity, food isn't fresh most of the times. When complained, one of the employee used inflation or labour shortage as an excuse for abysmal service. Chipotle in Spokane provides better service. Qdoba over at Moscow provides better service. Just walk across the street and get frozen food from Walmart or Safeway and just reheat it. That's much better read more

First of all, any time a business is AVERAGING 1.5 stars, that's your first red flag. But being a chain, I took a chance and went there without reading the reviews first. Boy was THAT a mistake. This place is consistently bad. They're consistently out of food. I actually went in there today preparing myself to hear the bad news and, true to form, they lived up to my expectations. Today, they said, "We're out of beans, salsa, etc. Our delivery drivers are on strike." What about all the other times they were out of food over the last 12 months (minimum)? Were their drivers on strike then too? Come on, get real. Again, this place is consistently bad. Don't patronize this business. Chipotle senior management, are you listening? UPDATE As of 1/17/2024 at or about 4:45PM, Chipotle posted a canned/robot "response" to my post asking me to contact them directly. It's the same canned "response that they've posted to virtually everyone else's reviews. The negative comments outlining the problems go back to at least June 2023 and those problems at this Chipotle location still persist. This is not a new problem. They have the information they need. The only question is why this location is still so dysfunctional. UPDATE DON'T BOTHER TO GO TO THIS RESTAURANT. CROSS IT PERMANENTLY OFF YOUR LIST. On 2/3/2024, I followed the link in the response to my review. I was reluctant to do so because all of the other reviews had the same or nearly similar "canned" replies inviting customers to click on the link that takes them to Chipotle's "Customer Support" page. So I did. What was my experience? I got a non-specific email from an alleged customer support team member named Jay Mor about how sorry they were that my experience was bad and that they would be in touch with the management team at that location, blah, blah, blah. I then replied to THAT email, and said to Jay Mor, "Your response seems very non-specific. Aren't you the least bit curious to know about my experience at your restaurant? Once I hit "Send", it took less that 5 minutes for me to get a reply. It was the same BS non-specific canned response. It's perfectly okay to use those kinds of auto-replies to let a customer know that someone will get back to them and that this email is auto-generated and please don't reply. But what Chipotle is doing here is garbage. Don't patronize this business. The best thing is for Chipotle to go out of business. They did it to themselves. read more

We ordered 2 burritos for delivery and they came unmade? we've ordered before and had no issues. Recently the burritos have been small, and today, they sent us our burrito filling in a bowl with the tortillas wrapped in tin foil separately. It just made our experience unenjoyable and a hassle to put together read more

This place continues to be awful and has not improved. I thought after a few months of being open it'd be better. It's not. Barbacoa tastes like expired roast beef. Have of it is inedible bc it's just...huge chunks of fat. read more

Chipotle Mexican Grill - quesadilla. You can see they didn't fill half of it. The meat tasted absolutely awful (and it's usually my favorite). - Fast Food Near Me - Pullman, Washington

I've been here a handful of times and am pretty satisfied each time. The only downside is that if you go later like after 8pm the food that's left is the stuff at the bottom of the pan so that's disappointing. They frequently run out of chips pretty early in the day. The portions are huge though and they don't skimp on the mix-ins! The hot salsa is my fav but if you can't handle spice then I wouldn't recommend it. Definitely get the queso! read more

Had to come back to give another bad review. This time they were out of salad dressing. Also the line was out the door with one guy making burritos while the girl at the register stood there and watched. Received a half of a spoonful of meat and it looked and tasted like it was microwaved. I knew I'd regret coming back here but I thought I'd give it another try. Worst chipotle restaurant out there for sure. read more

The portions have been cut horribly and the price has increased. My girlfriend got half the quesadilla she usually gets, and the burrito is nearly half the size as it usually is, and it cost more money. We both paid around $12 each for our items, and it's just insane. Not to also mention that they made us wait 20 minutes past our estimated wait time to get our food, and then told us "maybe next time if you see we're busy, go through the drive thru" when we said it needed to be picked up inside. One of the worst experiences I've ever had at a restaurant in my life read more

Chipotle Mexican Grill - a hand holding a cup of coffee - Fast Food Near Me - Pullman, Washington

Their chicken burrito is massive. All the ingredients were fresh and flavorful. The young lady building our meal was nice, though less than engaging. The young man checking us out was very friendly and made sure our order was correct. For fast food, it was a good meal. read more