Mobile order was supposed to be ready at 9:20. It is currently 9:43 and I am still sitting here with no sign of my food. There are 4 employees working at snail speed with multiple people waiting for their orders to be done. I don't know how this place is still running. read more

I always enjoy food from Chipotle. Their ingredients are always fresh and good quality. I got a notification of free Guacamole so it's a no brainer. Ordered steak bowl for pick up and the bowl was good. The only negative is the pick up, last time I had to wait for 1/2 hour and this time 10 mins., even though I order on their app way ahead of time. The app is easy to use & pay so all I needed to do is show up and take it off the pick-up shelve (when they have it on time! read more

Chipotle Mexican Grill - Added items for bowl - Mexican Near Me - Rehoboth Beach, Delaware

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We ordered at 4:45 for 5:45 pick up. It was ready on time; that's the only good thing. The restaurant had more than 30 people waiting to order. Drove home - about 15 minutes away. My carnitas burrito had no carnitas - zero. My husband's burrito was not properly wrapped (ran out of aluminum foil maybe?). His burrito was not closed and had a big hole in it. I tried to call to remedy the situation but there was no answer. I am updating this review because the restaurant responded and gave me a refund. But still - the food should not have gone out that way. I would rather have waited a few minutes for it to be right. read more

Chipotle Mexican Grill - Not rolled and big hole burrito - Mexican Near Me - Rehoboth Beach, Delaware

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I asked for a bowl of rice she charged me for it twice i asked for half of everything and not even half my bowl was filled up. the cashiers don't do their jobs right and the people giving u the food ration everything like we are in a food shortage this was by far the worst chipotle I've ever been at do not recommend at all. read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware

I could not get past the dirty floor and tables as I opened the door at 5:30PM. Can you imagine what the food prep area is like? Disgusting. What has happened here? And NOONE even attempting to clean up...must have been like that since after lunch. read more

The filthiest restaurant I've seen in my life. Most of the employees look like they just don't care either.

Keeps getting worse: now it's "online orders" only when they are understaffed, even though I was 1 of 4 people in the store. They told me I had to place my order online to get it made. Chipotle really needs to shut this branch down, it's a joke! read more

Chipotle Mexican Grill - an exit sign and a menu - Mexican Near Me - Rehoboth Beach, Delaware

I ordered online and then pick-up my order yesterday at the Rehoboth site and once again the food ordered was not the food I observed once I got home. This is the second time in the last three weeks that this has happened. It takes me about twenty minutes to get to the restaurant traffic depending so it doesn't make sense for me to drive back to the restaurant to straighten out the order. If a restaurant is not satisfactory the first time I go I always give it a second chance as anyone can have a bad day. I've never ate at a Chipotle site prior to my first three week ago visit so I thought I would give it a try. I did not receive what I ordered and payed for but I let it go as I didn't want to take the time to go back. Again, I tried yesterday to order online and travel to pick-up my order, again it was not what I ordered so I discarded and went to Agave for my eventual dinner. I will go back to the Chipotle restaurant with my receipt and ask for a reimbursement. I will update all once the results have taken place. read more

App is extremely poor, said needed to push button to pay, did that said it took it, but went to window and not ready. Said needed to push the button again. Food is good. Never Hot, just above 105 degrees at best. Never enough salsa. Management blames app problems and corporate, tried to contact in past. NO ONE Home at corporate... My children would say they have a "Tude" issue.... Food tastes good except rice has a not normal taste. Beans great. Chicken OK but never hot )160 degrees Fahrenheit would be better. read more

The pictures from the owner aren't from this chipotles restaurant. Look for other places. Horrible the food is terrible. read more

Chipotle Mexican Grill - toco what the hell - Mexican Near Me - Rehoboth Beach, Delaware

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The absolute worst food delivery we've ever gotten! $50 worth of food came cold, looks like they left half of it at the restaurant! Really really poor. Never again! Don't believe the ads on tv...you won't get it in Rehoboth Delaware!! read more

Chipotle Mexican Grill - Horrible !! - Mexican Near Me - Rehoboth Beach, Delaware

Food was good, service was awful. The entire store was nasty. Floors were extremely dirty. Service counter needed a good scrubbing. Won't be going back. read more

This place is a disaster. My family and I walk in and go to the front to start our order. A short African American guy ignores us when we are talking by to him. He then points to the sign that says "online orders only" but still says no words. We do the online order and he asked us if we were together with another family because we were helping them look for their order. We said no multiple times and he continued to ask. We said again "no, and why does it matter" he then says "you're being rly rude for someone making your food." There was an African American girl there who was putting the stuff in bags and on the shelves. She was super friendly and helpful with answering peoples questions. Her name was Brittany. The rude guy was not answering questions and ignoring people. He simply looked missable to be there. A man next to us also complained about him and said he was being "extremely rude and that it is unnecessary." Now with the food. It is already extremely inconvenient that they were only taking online orders because of everything taking longer. When we got out bowls one of them had an uncooked piece os steak that I had to physically spit out. The chips were the worst chipotle chips I have ever tasted. They couldn't even break that's how thin and undercooked they were. My queso was extremely cold. The short African American guy also waved and smiled sarcastically when we were leaving. I will not be going to this Chipotle again and I will certainly not recommend it to anyone. I think this chipotle needs to hire more people so they can do in person and online orders as well as hire nice people who can treat customers with respect and talk to them. The only good thing walking anyway from this experience was Britney. *PS* Couldn't figure out the rude guys name read more

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Chipotle closing at 7:30pm. Seriously? What kind of restaurant closes at 7:30 and that also chipotle. Like the national brand chipotle..in a beach town where people vacation and eat out sometimes late like after 7:30. Really closing at 7:30pm? Like for real? Horrible read more

Food: this establishment is constantly low on supply with no intentions to replenish any of their food supplies in a timely manner. Examples: chicken being the only protein option with nothing being cooked on the grill; lettuce tray being empty with no timely refill; drinks supply being empty. Employees: the employees have either been disrespectful or unhelpful the times that I have visited. When asking general questions, they answer with little care and almost seemed annoyed that I'm asking questions regarding their food, such as "when will the beans be refilled?" Environment: the place is dirty and disorganized. Tables are not cleaned, the floors are dirty, and utensil supply containers are always empty. The drink supply area is cluttered with straw wrappings with napkins everywhere. Overall, if you are dying for your basic chipotle fix in Rehoboth Beach, then I guess this is your only option. Otherwise, it's worth it to find somewhere else to eat. read more

Absolutely disgusting, that's all I have to say. I'd rather eat food I found on the ground than something made in that store. Place should be shut down. Wish I wouldn't have ordered ahead, immediately wished I could cancel when I walked through that door. Biggest waste of time and money. read more

Stopped by for a quick dinner. Place was empty except for about 6 employees behind the counter chatting. Tried to order a bowl. Out of carne asada. Out of sautéed vegetables. Ice machine empty. Every table in the place was empty but dirty. Floors were filthy. Chicken so salty I could barely taste anything. Quite possibly the most disgusting meal I have ever had anywhere. Will never set foot in that place again. read more

This place sucks. They are always out of everything, and what they do have is cold. Service is arguably the worst in the world, I've never seen a chipotle worker smile and they all look like they want to kill themselves, I don't blame them though, I would be that depressed as well if I worked at chipotle. The dine in area is kind of nice, and usually pretty clean, but you have to deal with all the weirdos that are eating at chipotle, like crying babies. Don't bring your baby to chipotle.. never mind, now that I'm looking around it's actually disgustingly filthy. Every table is dirty read more

I love Chipotle and am a frequent eater. I have never had a bad review to write about any Chipotle but this one turned me off a little bit. The workers aren't very friendly and they were out of salad dressing. The biggest turn off is when I got home to eat it, the guacamole wasn't guacamole, just a huge chunk of avocado that I couldn't cut. read more

Chipotle Mexican Grill - "Guacamole" - Mexican Near Me - Rehoboth Beach, Delaware

Sorry to leave this but this place doesn't have their act together. Waited on a 20 minute line for fast (yes, I know, healthy) food. The staff cannot take and execute orders. As for the food, we'll the guacamole was utterly tasteless and they ran out of steak and we had to settle for chicken. We waited on line so long that the outlets closed. Never again! read more

Not even sure why I'm going to do a review as I hate posting anything negative, and let's be honest this is a chain restaurant so the food will always taste the same if not similar. So this has nothing to do with the food that is served, but the customer service the cleanliness, etc. When we arrived there were a few patrons, however, their was not a line and they were not busy. Walking in and seeing the dirty tables; food, napkins, straw wrappers, etc on the floor and tables (see the photos I attached), I'd like to note this is not the first time I have seen this location like this as I have eaten here for lunch during the work week during the tourist summer season, so I can understand if they're a little overwhelmed then, but when you're practically empty their is no reason for this. So I'll do this in a list: 1) mall map on the floor 2) rice, meat, lettuce on the floor 3) napkins, straw wrappers,trash on the floor 4) all napkin dispensers empty when I asked for a napkin they handed me 1 (there was 4 of us) 5) coke dispenser was out of the syrup and just had seltzer water coming out. I let them know, the young guy gave me a scornful look 6) I was told by my wife the bathroom had no toilet paper and her and my 7yr old daughter had to use brown hand towel 7) when ordering my son asked for "pork" tacos, granted the place calls it carnitas, you can't tell me an employee doesn't know what type of meat is used. Anyway as opposed to being nice and asking for clarification the girl with the crooked glasses decided be rude and nasty to my son, I raised my voice at her and told her "he meant carnitas, he didn't know the name". Her response, "it's best to know what you want before ordering". 8) their were about 8 people total working however one was cooking another guy was working the line and one guy was cashing out. While in the back they where yelling and carrying on loudly that the three people actually doing their job seemed embarrassed. My review is more in hopes that a regional manager or even Tangier's Outlet mall rep sees this and straightens up the place. The only reason why I can see this place hasn't gone out of business is because it's Chipotle, if this was a mom and pop restaurant people would have ripped this place to shreds where it would be closed. Anyway if you want Chipotle in Sussex/Kent go to Dover location at least they seem to be friendly take pride in themselves and their place they work in. There were a couple of photos I won't share due to the fact as I would not presume to post any photos of the actual employees who are working at this location. This almost reminded me of Chappelle Show skit Pro-Copy. If you seen the skit then you understand. read more

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Besides being out of beans our delivery order was ice cold. Definitely not the fault of the driver as the bottom of the bowl wasn't even warm. Lodged a complaint and they gave me $5.00 off my next order. There's not gonna be a next order. read more

Every time i try to door dash they cancel my order when I call they said they are swamped to begin with. This is beyond disappointing! As this WAS my favorite restaurant read more

The slowest, most inefficient Chipotle I've ever been to. They have one person assembling the food. And she's moving at the speed of a child assembling macaroni art. The business owner knows this and hasn't done anything to improve the situation. read more

The food is fine. However, the restaurant has been markedly unclean the last several visits. The visits were different days and times during the high summer season. Discussion with the manager revealed insufficient staffing on busy days necessary to cook and serve the food AND maintain cleanliness in the restaurant. I will not return. read more

This is the worst chipotle I have ever been to ever. Which ever you choose in person ordering, online ordering or whatever. Expect to wait 20 minutes longer. The staff is under trained or just not motivated. There's only really one manager who's trying. The dining area is always filthy and the trashes are always filled. I would not recommend going here read more

Love Chipotle but you might want to try someplace else. They were online orders only and running about 15mins behind. You felt like you won a prize when your food came out. All the tables were covered in food even though everyone in their was getting take out. Lucky all three bowls we ordered were ok however the chimps were completely limp bordering on soggy... not sure what they did to them. I would have brought them back but did not want to wait again. read more

The worst chipotle I have ever been to, when I come in person they only do online orders, then I order online and they happen to be doing orders inside and completely ignore the online orders. They're slow, rude and always out of products. Shame that this is the only chipotle around because it's trash. read more

Can you give less than 1 star? Went there tonight for dinner. The dining area was so filthy my wife and I walked right out. This is the second time we tried it and it was just as bad. We loved chipotle back then in MD - too bad, go somewhere else read more

Try to find another location, this one is disgusting I can't say when was the last time they clean anything and they serve a ridiculous amount of food, old food rice for example had hard uncooked pieces as I was chewing almos no protein like I said flies all over the place and the soda fountain was black like mold I didn't have my drink, and on top of all I told her not to give me the hottest salsa and she did so ate only half of my food, horrible experience DO NOT GO THERE ! read more

This location was the filthiest restaurant I have ever walked into. A complete sh!t hole. Everything posted here is correct about slowness, etc... but wanted to add something about trash and dirt EVERYWHERE!! read more

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Good. Good atmosphere. Good employees. Just "good" nothing crazy except a dirty dining area. Fairly priced food. Employees can be dry and uninterested at times. Also just a quick glance behind the counter and you can tell how little the staff keeps up with the sanitary conditions in the back... read more

Chipotle Mexican Grill - Mexican Near Me - Rehoboth Beach, Delaware

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bowls barely filled it up, ( maybe 15 grains of rice ) we asked for more and they said its would be extra, they gave all wrong toppings, forgot guac. very dirty, employees told me that i was getting brown rice when I asked for white rice. employees super rude, terrible experience overall read more

We stopped by to eat here tonight and were greeted by an overflowing trash can, filthy outdoor tables and debris all over the ground. We missed the sign on the door but an employee promptly told us that we they were accepting mobile orders only. The entire dining room was filthy as well. Zoom in on photos of the tables and floor. We decided that if the restaurant was this disgusting there was no way we were eating the food. read more

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This location, BY FAR, is the worst Chipotle franchise that I have visited. I used to be a weekly Chipotle diner, until I moved, with this Rehoboth Beach location being the only one within thirty miles. I have been in twice in the past year, and the place was disgustingly dirty. Tried to greb a to go order today, and they are only doing Online Orders. Sorry Chipotle, I won't try again. read more

Aside from it being very dirty and not even having a trash can outside for dinning area, employees are very rude and confrontational when they mess up and put the wrong topping on ones order and are ask to make it again. I don't mind waiting I understand they're in a high volume area but at least make it right. read more

This place really needs to get it together. The last few times I came here I waited 20 minutes past the time my online order was due. I always let the staff know but they don't seem to give a shit. It can be busy or completely empty and it won't matter. The staff is lazy, rude and unprofessional. The last time I went they ignored my order for so long while I watched several of other people come in and leave with food. That was it for me. I damn sure am never giving them my business ever again. Trash service. read more

I'm usually pleased with my service at chipotle but not today...three people working the line. 2 girls and a guy at cash register. I ordered a salad with no rice beans or salsa just lettuce protein veggies and quac. With the eye rolling that I received from the girl on the line you would have thought I had asked her to go make a fresh batch of chicken when I asked her to add a little juice ( from the bottom of the pan)....maybe this girl is better suited for custodial jobs and needs to stick to wiping down tables as long as someone shows her how to use a spray bottle... yes, that's right. I watched her struggle with the spray bottle! read more

We was there yesterday with kiddos. That place extremely dirty.Workers hands very dirty. Hygiene is 0 point. Chickens are dry. I will not go again. Ambiance 0 service 0 foods 0. Dirty dirty dirty. read more

Disgusting restaurant. Extremely dirty food establishment. Dirty dishes everywhere and used gloves throughout the back on the floor along with trash everywhere. Unacceptable. Must do better. read more