Disgusting restaurant. Extremely dirty food establishment. Dirty dishes everywhere and used gloves throughout the back on the floor along with trash everywhere. Unacceptable. Must do better. read more

I HATE placing a food order and not getting what l ordered and paid for... specially when it's a kids meal... The kids don't understand that an idiot forgot their food... then you try and call and can't get through to anybody it's all voice or links... l will never order from this place again. My poor kid is all upset. Everybody else got their food... read more

This is absolutely the worst restaurant in the area. we have given many opportunities over the past few years and they just keep letting us down. tonight was the last straw, out of chicken, left things off our salads, added things we didn't ask for, not to mention the filth. We will never go back!! read more

I've been here a few times and each time it's horrible. The workers must be miserable because this restaurant is in shambles every time I'm there. Two employees were standing behind the counter talking to each other for a while not acknowledging my friend and I as we waited for them to finish their convo. Than we got our food in plastic containers much smaller than the regular chipotle bowl for the same price... I don't know what happened there but please save yourself the time and money and go somewhere else for a better experience.. like I said before I've been here a few times. Never good. read more

My wife and I don't often frequent fast food restaurants. However, we were in Rehobeth beach recently and I can honestly say this restaurant was probably the dirtiest and worst run restaurant. It was lunchtime and every single table was dirty, the floor was filthy, the trash cans were overflowing, the grill was absolutely disgusting, the counter behind the food counter was loaded with dirty containers and it didn't seem like anyone took any responsibility. In addition, the drink counter has (4) different lemonade containers where you pour your own. Not only were all (4) empty, but they were filthy as was the bathroom. I counted (5) employees and only (1) was actually working. Honestly, given how inattentive the staff was to all the above, I would seriously doubt they would pass a food inspection. We will NOT be going back to this location. In reading the other reviews it is clear that this place has no leadership and surprisingly enough Corporate seems disinterested. read more

I thought I would give this location another try since last visit early in the summer. I thought they might have been overwhelmed with busy crowds then and was not a pleasant experience and very dirty. This evening it was slow and shoulder season so thought it might be a better experience. It wasn't. First of all workers just standing around. And the people working were more interested in filling online orders and didn't even acknowledge us standing there waiting to place an order. Then when they finally accepted an order all the ingredients were sparse. When asked if order was ok I said I thought they were light with the food and they said sorry. When I was walking away I heard someone mention the word "rude". I couldn't believe it, they were rude! I know this is not the best work and you are dealing with all kinds so I try to be nice with a smile but doesn't work here. read more

This place sucks. The last 4 times i have went in there they are out of multiple toppings. Tonight we went in there to get dinner and everything was cleaned up like they were closed we walked up to order and they didn't have anything at all. terrible service and management. read more

The worst experience I have ever had at a Chipotle. Every staff member was very rude . Would not recommend this location.

This location is a disgrace to chipotle. It is not clean. I have been several times, and they do not have the ingredients advertized. I think they should remove fahitas from the menu because the one time they did have fahitas, they looked like (and tasted like) they had been out just for the day and never cooked again. Out of chips and guacamole was another often "out of" feature. I was there at 8:30 on a Saturday night (they closed at 10:00PM), they were out of fahitas, out of ice tea, out of carnitas, and the staff were indifferent. I paid for ice tea, but there was none, when I asked about it (twice), they said that that the tea would "probably not" be refilled. One nice thing was sometone in the back of the kitchen said she would bring some out. I just went to the Ocean City, MD Chipotle -- what a difference, it was clean, the staff engaged and all ingredients on the menu available. Little things, like trash cans near the self serve beverage, napkins, straws area were available. Like I said the Chipotle in Rehoboth is a disgrace and I am never going back. read more

This place used to be great now it is absolutely terrible. The management must be non existent. I don't think their service could be any slower and how in the world do you have someone working there that is incapable of melting cheese on not 1 but 2 kids quesadillas? We will never come back and the franchise should be ashamed of this location. read more

I enjoyed chicken tacos, chips and guacamole, and a small beverage at this Chipotle's. It is typical Chipotle Mexican Grill flavors and service, i.e. decent food, friendly employees, fast-paced environment. My total check on this visit was $12.20, which was not bad for decent portions. This particular location is near the Seaside Outlet stores, so it is nice to have a decent, quick meal while shopping. read more

Yikes. Horrible service. No organization. No motivation. Come here often despite the fact but it's the same every time. Worst chipotle I've been. read more

dirty, food looked old, person next to me had plastic in his burrito , rude staff. I ate one of my tacos and threw the other two out. was grossed out by it all. read more

Look I get that times are hard and they are understaffed and I won't fault them for that. But the people that do work there need serious training. Ive been coming here for three years and the food is not consistent. The steak is often over cooked, chewy and today it's literally burnt! What happened to the juicy steak?! The rice is also inconsistent. Sometimes it's delicious and full of cilantro lime flavor. Other times it's tasteless. When mobile ordering I would like my food treated the same as if I were there watching them make it. They are constantly out of stuff and the employees are RUDE as hell with the exception of a few... the ones that have a good attitude I make sure to praise them!! I appreciate good customer service, unfortunately it's rare to see there. I used to live by the Dover De location which was always on point. They KNEW me there and had my order memorized even! For a short time that manager was moved to Rehoboth and that's the only time this Chipotle was run properly. It seems they've taken him away from me again been because now it's worse than ever. I see nothing but bad reviews here so I really hope to see a change but I'm not at all hopeful. This is the first time I've ever left a review, I'm pretty serious about my Chipotle and I care about this location and pray I see improvement!!! read more

This restaurant on Route 1 Rehoboth was very filthy! The garbage was overflowing and strewn all over the floor in the restaurant! The folks working there didn't care, the service was poor! Will never go there again!! read more

This place was a complete mess. When we walked in the workers werent at the counter. Every food was empty and it was absolutely horrible. On top of that everyone who walked in waited 20 min because they could not get the register to work. read more

This is the worst chipotle to ever exist. I eat chipotle frequently and there's somehow always a problem at this location. I can understand being short staffed; I am patient with that because I work in the service industry. However I don't have patience for stupidity, these employees are oblivious and do not care at all. Today, I ordered on the chipotle app like I usually do and they forgot THREE ingredients, including guacamole. How do you forget 3 ingredients when you're reading off of a receipt? I was able to get a free entree for next time but I'm not enjoying my lunch today. This place needs new employees and new management. read more

Two words........ Food poisoning Dont go....My son threw up 6 hrs after eating this garbage. I tried to tell him not to eat there. Go to Popeyes if you want FF read more

Hands down the worst chipotle in Delaware. I have issues with this place every time I come here. It's either they're only taking online orders or they're missing half the ingredients on their menu. I just ordered online for pickup, payed for and ordered double steak, double corn, double salsa. No one my requests were fulfilled. I go to my car to open my bowl which I already knew was incorrect because of how light it was. I shouldn't have to walk back into the restaurant to get ingredients added to my bowl when they literally read my ticket showing ingredients and portion sizes. I recommend never coming to this place. Pretty saddening because I love chipotle. read more

I find that the good people making our meals and filling orders do a great job. In this crazy time with short staffing, they work so very hard and take care to fill the orders. I am in awe of their kindness and patience. Appreciate food and service each and every time I go there---which is quite often. read more

Last year this chipotle was great. I went today and they are ONLY ACCEPTING ONLINE ORDERS. How is that even possible considering your located within an outlet. If your going to raise your prices due to increasing wages then you can at-least find some help and serve me some food. Give me $25 an hour and I'll have this place rockin and rollin again. The one manager needs help. I blame Biden, Pathetic read more

This has got to be the worst chipotle ive ever been to. Not only was it extremely slow but everybody that worked there was rude, they were even rude about us trying to get forks when they were out of forks by the drink station. I asked for a child's cheese quesadilla and he put chicken on it, when I told him I ordered cheese he told me no you said chicken then grabbed the food and threw it in the trash then after that he was annoyed for the rest of my order and I could barely hear him. All the lemonades were out the entire time I stood in line and ate my food. Not one single person came out to wipe off the tables and they were all gross. My moms bowl was soaked at the bottom from them dumping the rest of the onions they had in her bowl with all the juice which soaked through the bag and if it weren't for my daughter catching the bottom of the bag when it tore open it all would have been on the floor...never again...a waste of time and money read more

This place ABSOLUTELY SUCKS!! They only do online orders cause they are to lazy to actually make some money.

Absolutely no order whatsoever to the ordering system. Worst experience waiting for food I've ever had. Do not go here. 0/5

Have been to this location 3 times since moving here. 2 times I bit into chicken bones and i'm not even sure how that's possible since they supposedly use boneless meat. They were 100% bones of some sort. My guacamole had green peppers in it. There won't be a 4th time. Gross. read more

The food was good as usual I could have done without the attitude and dismissiveness I guess your cafeteria spoon gave you some unseen power. " You watch out for the big girls " read more

Ordered ahead using the app, arrived a couple of minutes early, around 5:42 p.m. Nobody was in line to order, but my order wasn't ready. No worries! A line starts to form, and a good 25 customers (who did not order ahead) came in, ordered, paid, and left in the amount of time it took to get my order at 6:05 p.m. AND then I get home, only to find out they gave me the wrong beverage! What is the point of ordering and paying ahead of time if your order is over 20 minutes late and the customer who didn't preorder get their meals before you?!? Get it together. Other Chipotles are not like this. Oh, and I asked for a receipt (I am local and use the Tanger App), and the cashier said it was in the bag. I checked, it was not, and asked again. He said they don't print receipts...I know this isn't the case, because I always request one for the Tanger points! He had to ask another employee to come assist and show him how to print my receipt. read more

Never seen a worse chipotle. They're always out of chips and the sides you're lucky to complete your order when you go there. And there not nice there at all. read more

This place is the worst chipotle I've ever been to. They we're out of a lot of different items, including pollo asado, lettuce, and guacamole. The non-soda drinks at the station were all out. There were no utensils or napkins at the station. The entire place was also very unsanitary. All the tables were dirty, the floor was also dirty and had water spilled around the soda station that was no attended to the entire time we ate there. read more

Should've read the reviews before coming here. Employees are very slow and beyond rude. I had to repeat my order 4 times, instead of the girl saying "sorry could you repeat that?" She continue yelling at me saying "WHAT?" Food was gross too, guac tasted like it had been sitting there for a couple days. The corn, oh god very much rotten. Management, employees horrible. Should really consider hiring people who actually want to work or give them customer service lessons because they very much need that. Also, what kind of food place runs out of water?? And to top it off a guest came up to the cashier and said that there was no toilet paper in the women's bathroom, but completely ignored her. Please save your money and go somewhere else to eat. Beyond disappointed. read more

This is only the 2nd time I've left a review on Yelp but I feel compelled by how horrific this Chipotle is. There is not a way this Chipotle does not fail regularly. You either arrive to signs in the window listing (often) half a dozen or more items they're out of, or they're doing "online only" so you just end up standing and ordering on your phone with everyone else (what sense does that make, again?) and waiting an extraordinarily long time. There are two constants, however: the store is perpetually ungodly filthy and the employees are ridiculously rude. No matter how kind you attempt to be to their employees you're constantly met with snappy, sarcasm ridden responses and the aura of "why are you bothering me" seeping from their very existence. They're clearly bothered by each and every customer who walks though the door. read more

Slowest chipotle ever. No urgency for their customers. We asked for a cheese quesadilla and they said "no you have to order online" we asked why they couldn't make it while we were in line and they didn't give us an answer. read more

They technically open at 10:45 AM but in reality they open up whenever the lazy people that work here feel like serving you

Walked in to this Chipotle and was immediately greeted with over flowing trash cans, as well as food and trash all over the ground and tables. The kitchen was similarly covered in trash. This location appeared to be extremely unsanitary, we left without ordering. Would not recommend. read more

If you value your health,Go somewhere else,Anywhere else! This is the second time I have tried to eat here. Filthy Dirty, not just crap everywhere, but a coating of dirt that hasn't been cleaned in years. Non existent management. I ordered the most expensive Burrito,it got half made then left on the counter wile the cook took his time prepping the onions&peppers to cook,the empty tub was filthy and there were going to pour the refill into it. The longer I looked at this bacteria frap the more it turned me off, I walked out. The Board of Health needs to step up here and shut this place down. read more

The employees seem uninterested and annoyed by the customers. You'd think you were taking food away from them personally. Their bowls are lacking substance. It's disgusting! The meat is hard with fat on it. They size the portions out so small. So I paid $6.85 for a bowl of white rice basically. They take more time making sure to not give you too much more than anything. I don't think they understand the portion sizes that they are serving means everything. If the food is gross, and has small portion sizes with dried up toppings, then people will stop coming. They act as if they are doing the customers a favor. Customers are paying for this horrible service and food. There is no pride taken in their jobs. Today I think I received the worst bowl I've ever had at any Chipotle. It was mainly a bowl of rice. It was void of toppings. It's like they are saving the food so that they won't have to make more. If people are paying for the food then why not give it to them. The Chipotle in Dover is way better. This one is awful every time I go and getting worse. read more

This is not the Chipotle you know at home. You will wait in line for 3-4x longer than you do at home. And one employee constructs your entire order while the other stand around and look busy. They kept running out of ingredients. The girl at the cash register looks like she hates her life and you for bothering her. She just stands there while her teammates fumble the order. The steak was way overcooked and chewy. I imagine if you ordered through the app, you would never receive that order. Just an all around disaster here. I feel sorry for the locals where this may be the only chipotle for miles. Its not usually like this... read more

I have to echo other recent reviews of this Chipotle: great food but service is worthy of 1 star. So I entered the line behind a pair of guys ordering 4 burritos. Anyway, there was some big deal (for the staff) about how many cups of sour cream and guac they wanted. One of the workers was visibly ANGRY about a simple communication issue. Body language and tone of voice say so much and clearly she is unaware of this fact. I guess they have the dividing glass so high so she doesn't lunge across the counter and slug some poor dolt who doesn't know enough about Chipotle. Anyway, I swallowed hard when she asked me what I would like. My wife wanted pork in her burrito but I didn't see it on the board (it was visible behind the counter), so I asked what carnitas was and it was explained. "Okay, I'll have the pork then." "You mean carnitas (emphasis on the last word, stupid customer)" "Oh, sure" Anyway, she seemed annoyed when I ordered another burrito. Don't ask me why, I don't know. Advice: turn off the roaring ventilation hood when not cooking, retrain or adjust the medication of employees, and don't forget to smile. I call this the Yelper's Dilemma: horrible service, excellent food...what to do, what to do? read more

Your standard fresh Chipotle experience PLUS you can order a beer or margarita at this location. Good layout, very open and clean too. I would stop here if you are looking for a quick bite while shopping at the outlets and in the mood for speedy Mexican! read more

This was the worst Chipotle I have ever experienced. If I had just used the bathroom and left without ordering, this place would have gotten a solid 4 stars cuz the bathroom was really clean and well kept... but the food is the most important thing and the food here was horrible! I ordered a chicken burrito bowl and my gosh it was SO SALTY. My husband and I couldn't even eat half of the bowls and threw all of our food out. Even the chips for the chips and guacamole were super salty! I have never tasted Chipotle this salty before... it was disgusting. On top of that, I asked for sour cream on the side and later realized I was charged $2.50 for Queso!!! The cashier assumed the sour cream was an add on item.. I can see the mistake due to the color of the sour cream, but this just shows the lack of teamwork and communication the employees had. Utterly disappointed and would never come back to this location. read more