I have to say that this Chipotle goes above and beyond to satisfy their customers. I place on-line orders somewhat frequently, and they remember me every time. If I happen to send someone else to pick it up, they even call to make sure everything met expecations. The staff is friendly and always eager to help. Great job on this location Chipotle! You are continuing to do it right! read more

I've eaten at Chipotle about 300 times or so and travel extensively for work and have eaten at them in Michigan, Pennsylvania, South Carolina, North Carolina, and about 12 different states as well as all over northern Ohio. Was excited when we got one here in town and have found this to be the worst one to eat at of all of them. We've had to wait for food numerous times and once went there about 15 min after they opened and didn't even have fajita(peppers and onions) mix made up, asked clerk about it and she said they just hadn't gotten it made yet. One would think a place like this would be ready to serve customers when opening for the day. read more

The place was so dirty! and the workers looked like they wanted to die. The line counter was so dirty. We waited about 25 minutes just to get up to the counter and by the time we got up there they were out of most things like meat and chips and stuff. The workers were so rude and there was food all over their aprons. But the food overall was pretty good. read more

We liked Chipolte, but when we ate there the tables were so filthy and it wasn't even busy at all. While we cleaned one of the tables our self, We sat and ate and enjoyed our delicious food. Also I feel they should tell their employees not smoke out front and walk in with the cigarette in their hand. Its just very unsanitary. read more

We had lunch at this location today. The customer service was great. There was no wait. The restaurant was clean and all the food was fresh. We will definitely be back to visit this chipotle. read more

Great visit! Best burrito I have ever had! Don't understand all of these haters who are to scared or weak to walk up to a register and talk to a manager when something is bad or good! You're the reason people think todays generation will run this country into the ground! To afraid to have a face to face conversation and would rather hide behind a computer screen. read more

Nothing extraordinary about this location. A bit on the small side since it shares the building with Cooker next door. Usually a long line but their quick to work it out so don't panic. read more

Oftentimes a wait but line moves fast. I usually get veggie burrito with rice, veggies, and salsa verde. I always ask for no beans and extra veggies. Unfortunately they never end up giving me the extra veggies. ?? Either way, fast and easy meal. read more

We normally stop here when home visiting family. There is always a line and we expect that, but today was exceptionally slow. We got in line behind about 12 people and waited in the same spot without the line moving forward for over 10 minutes. The people on the food prep line seemed less than enthusiastic about what they were doing and weren't helping at all to try to speed the line along. This was Friday 12/30 @ 2:00 pm. At that point we left and are currently eating across the road at Five Guys. Hopefully this helps and maybe next time will be a better experience but it's always nice to have five guys come through for us when hungry and craving great food. read more

This is the worst Chipotle I've ever been to! We waited 40 mins to order. They had only 2 people working behind the counter. One guy, who looked like a manager, stood around and occasionally rang someone out when he could have been helping. 2 girls came up to help, but then we realized they were just making their own food. Terrible. read more

Started ordering the Barbacoa recently and I love it. The place was good but slammed. The cashier did some flip trick with my credit card. That was cool. read more

Very dirty inside and out. Portion control doesn't exist here, each burrito had to have a second tortilla wrapped around it because it was busting open. Luckily, there's a very slim chance I'll have to come back here. read more

The crew and the Manager did an amazing job of serving not only me, but to my friends as well! The Sundusky Chipotle is a great one! Good job to the manager Cameron and his crew! read more

Always a great place to go for a burrito. Wonderful service fast great food

We ate here after leaving cedar point recently, the food was better than any Chipotle I've ever dined at... not sure why but all of us have been talking about it? The cleanliness of the place seemed good especially considering the high volume of patrons. I wish the Chipotle's in GR Mi came close to my experience here. read more

This location is one of the best locations we've been to! They were generous with their ingredients and made our four meals to perfection! Must stop here when in Sandusky! read more

What in the HELL is wrong with this place? Every time I go it's filthy and they're out of something. On my last visit they were out of cheese and veggies. Wasted 30 minutes standing still in line last night before leaving. The Sandusky location is by far the worst Chipotle (and restaurant in general) I've ever been to. I would give 0 stars if I could. Not recommended. read more

Customer service is as horrible. When we asked for the burrito shells the employee threw the roll down toward just. Food was good. Employees are shit. read more

I used to love coming here when this Chipotle first opened. Out of the last 5 times I've been here 3 times the order in the bag has been the wrong order. When you have ten workers behind the counter how on Earth do you put the wrong order in the bag??? The staff is friendly I will say that but I cant say anything for the consistency and checking orders before they go in the bag. read more

Horrible Food, Horrible service. I'd rather have to Taco Bell, at least I would have been served a decent meal.

I would give this chipotle a 0 star if I didn't love the food so much. This was the slowest chipotle I have EVER been to. Waited over 30 minutes to order my food. The workers told me it was this slow all the time. She said "I wouldn't have waited if I were you guys". That worker did appreciate our dedication, but I was very disappointed. They worked slow and many were just standing around. Will never go here again. read more

There can be 2 or 20 cars in the lot, you're still standing in line and waiting a minimum of 15 minutes (usually closer to 30). They are ALWAYS out of something and behind the 8 ball with cooking meat. Even if you order online ahead of time, you're still waiting. Of course the quality of ingredients are great, which is the only reason I've went back time and time again. If they had just a little management, it would go a long way. read more

We were at cedar point and then went to look for a restaurant so we picked chipotle and when we ordered food but the problem was that the customer service were very rude. And this was the worst chipotle branch. read more

I absolutely love Chipotle but this location was a total disaster. I waited in line for 45+ mins for basically no reason. The employees were screwing around and had no sense of Urgency, like other locations I've been to . The food itself was good but the dinning room disgusting. I'm not the type of person to write a negative review but this location needs some serious help read more

We just left there. It was my husband, my daughter and myself. They made my daughters and my food then left my husband standing in line while they made a huge phone order they forgot to make. I stood there for a while watched our food get cold, and my husband continue to be ignored. I told everyone at the counter at least three times I could not check out til they waited on him. He never got his food, mine was ice cold. They charged me full price and kept weakly saying sorry. Not a good way to run a business if you ask me. I will not be going back. read more

Worst Chipotle I've literally even been to! After a long day walking a half marathon at Cedar Point we just wanted some nice good old Chipotle. Got to the place walked through the door. BOOM huge line! We just were gonna wait it out no biggie, but we waited 30 minutes! OUTRAGEOUS! Got up to order the dude was talking so fast no idea what he was sayin! Then it got worse they were screaming at me what veggies I wanted I couldn't even see the veggies I was so far away from them! And guess what... BOOM WRONG VEGGIES ON MY BOWL! They didn't even offer me a new bowl:/ They did the same thing right after me to my friend... unbelievable. It gets worse! They were talking bad about us right in front of us! Of course we are gonna be mad if you put the wrong shit on our bowls! Y'all should've seen the mess on the table it was absurd. The girl checking me out gave my the wrong salsa she didn't even ask me. Just saying DON'T GO THERE! read more

The food here is really good. Nice to see a business support the local farmers and suppliers. A great alternative to the junk food places in town. Rob Lenthe GotRobo.com read more

Disappointed In My Visit To Chipotle. It Literally Wasn't Even 20mins Before Closing Time And They Were Getting Ready To Leave. No Cheese And I Got The Scraps. There Was People Still Coming In And They Chose Not To Put Out More Food. They had cut the grill off the person behind the grill wasn't even doing anything it's like he was looking at the employees with the saying "Are You Serious?" Get new employees because the people that was working there tonight wasn't doing it. read more

Jeffry Joe & Isacc were AWESOME! My daughter has food allergies and they were friendly and stepped up to help without embarrassing her. Thank you! read more

slowest chipotle i have ever been to. the workers stood around and talked to eachother while there was a huge line almost out the door. they were more interested in each other's plans for the night rather then all of the customers lol read more

If I could rate any place as a 0 it would be this place. Always a line because they all work so slow or too busy talking to each other to hear what the person wants. The place is always a disaster just trash, food crumbs all over and not just where ppl sit in the kitchen too. They care nothing about the cleanliness of their business. Then there's this tan dark haired girl that makes smart ass comments to everyone that orders(you're not hot stuff honey quit acting like it). Now let's talk about the food you can see the horror stories almost every month on Facebook about how another person got chicken or steak that was raw in the middle. The chips are most likely left out all night and are like biting into rubber. Worst chipotle ever without a doubt will never come back. read more

Night time manager does a nice job. Service was good, counter people were all very friendly.

I drove to Sandusky from Bellevue last night because I was craving chipotle. When I got there around 7:30 PM, the line was OUT THE DOOR! Stood in line about 20 min before getting to the order location. My burrito bowl then sat on the table for several minutes because there were not enough line staff to keep things moving, and things backed up waiting for check out as well. I drove home to eat my food, and it was good. But, they need to increase number of staff. read more

I love chipolte, but this location today at 1:30pm was filthy. Customers had to clean their own tables, the floor was covered in food, the grill had burnt food laying on it, the prep area had food smeared all over, I've NEVER seen a restaurant look like this! There were at least 7 employees behind the counter. Trash was overflowing. And while sitting at the table we actually had a flea jump across the table! We won't be back! I realize maybe not all the managers run the restaurant like this, but today it just couldn't be more UNSANITARY! read more

I love Chipotle; this has been my favorite food franchise for years. This location used to be staffed with friendly, efficient employees who seemed happy with their jobs. However, these past few months have been exceptionally bad. The food is still great, no complaints there, but the kids they've hired recently are downright rude to customers. This franchise is better than that, and I hope this problem gets fixed before Summer. If these new hires can't handle the busy days now, they'll be absolutely hopeless come June/July. read more

I use too like this location alot but now is not so good as use too be .could use clean a little bit more and also portions of rice and beans i getting smaller . Anyways you get what you pay for definitely is better than taco Bell . I wish they could fix they problem and we would be back more. Let hope they getter better now on sumner time read more

This is the slowest chipotle ever, the line is 2 times as long as Chipotle's in busy urban areas. Manager is incompetent. Average employee lasts 2 weeks. Get it together chumps. Always out of stuff. Love Chipotle hate this location. read more

I eat Chipotle on a regular basis and its always up to par or better! While traveling for work, I decited to visit this Chipotle and my experience was to say the least piss poor. After waiting in line for well over 45 min, I thought to myself maybe I should see this to the end as I am a huge fan. I received my burrito and I was dissapointed, my food was cold and the juice from my beans made the tortilla extremely soggy to the point of eating the steak with a fork. The stores cleanliness was bad and the employees seemed unmotivated! read more

Waited in line 40 min. Out of some of the food & drink. Very cold in the restaurant. Very short staffed. No hustle from the workers - very slow and could care less how long we waited. Missed our movie because we chose to eat here. Had to pay our babysitter double! read more

Usually pleased but lately the line doesn't move for over 10 min. The trash cans were over flowing on the ground! Last time I was there employees were just walking past it. My party and I had enough and decided to get a bite at five guys. Much better service. read more