I'm not one to ever complain, but how is it that every time I come to this location they're out of things. How do you run out of lettuce and then say it's going to take 30+ minutes for it when everyone is just walking around or sitting in an office doing nothing but socializing. The staff seems to complain a lot. If you don't like dealing with people this probably isn't the place for you. read more

Chipotle Mexican Grill - My guac was all chunks of avocado instead of being smashed - Mexican Near Me - West Bloomfield, Michigan

Told to pick up at 7:00 - was still waiting at 7:47. One person bringing out one order at a time. AC was cranked!

Not even sure how this location is still in business. They can never update their hours online. Came straight from work to pick up some food said they'd be open till 10 pm. I arrived at 6:45 to find the doors locked and the lady at the front seeing me come to the doors and wouldn't even tell me what was going on. The past 2 years this location has been doing this now. Not to mention when they are open the food is straight up trash to put it kindly. No matter what meat you get it's burnt and rubbery. The Fresh ingredients is far from fresh every single time. Don't Even try ordering online either cause I ordered online in hopes of just getting my food fast and had to wait 45 minutes past my ordered time for it to be ready, as well as all the other people who had to wait. I'm honestly astonished how this location is still in business. I literally drove past it today at 7 pm to see it was closed haha. It's honestly a joke of an establishment and a joke of an owner. read more

I love Chipotle but this location in West Bloomfield has got to be the dirtiest restaurant I have been to! Clean your floors, stop chit chatting with each other behind the counter and clean the tables. read more

DO NOT GET FOOD HERE. If I could I would make this zero stars. I've been here many times giving the workers the benefit of the dought and say maybe they were having a bad day. They get my orders wrong every time and I have to wait an hour or longer for them to give me food that I didn't even order. I had ordered extra rice and had to pay extra and I didn't even get one grain of rice. read more

Quite honestly the WORST Chipotle experience I've ever had and the WORST EXPERIENCE OVERALL ever. This location needs to be SHUT DOWN or GET NEW EMPLOYEES THAT DO THEIR JOB. I came in to order a simple veggie bowl. NO ONE was even working. No one near the food or register. I waited 10 mins just to get someone in front of my face. Was greeted by a rude lady who seemed like I was inconveniencing her. By the time it was time for me to pay she just shouted "CASH" and kept helping two people behind me while I waited to PAY AND LEAVE. There were other employees standing around and she yelled "CASH" again as if it was some big task for her. Again, had to wait 10 MINUTES just to pay for my food. It should NEVER take more than 10 mins to get food at chipotle unless visiting during rush or lunch hours. WILL NEVER COME BACK HERE I AM SO DISAPPOINTED. FIND NEW JOBS PEOPLE read more

First of all, they didn't give me the official order I desired. Then, I was yelled at for simply pointing at which toppings I would like, hence the guy couldn't hear me. I was upset by the terrible service I was given and I hope that future costumers will have better service than the one I received. read more

Okay let me start this off by saying I usually enjoy eating at Chipotle. However this particular location managed to not have almost every ingredient I like to include in my burritos. Brown rice? Out. Fajita veggies? Out. Chicken? Out. It wasn't even a half an hour before closing. I could have gone to many other Chipotles that were approximately equidistant. I will never make the mistake of choosing this one again. read more

very yummy but something is off about this place ever since the whole E. coli outbreak. Everytime I eat it now I get a huge tummy ache. While eating it I enjoy myself but after it's a huge regret. Used to love their steak but idk what they changed about it but now it's so gross so make sure to ask to taste whatever protein u have in mind before they put it in ur bowl. Their sour cream, cheese, and quac are heavenly so make sure u include those in ur bowl. read more

they just re opened in person ordering and here and the front line workers are a blessing they get me in and out within 3 minutes without messing anything up. Every time I come its the same front 3 workers to black boys and a girl they do an amazing job props to those lads!!! read more

One star is generous, if I could do zero I would. This chipotle is horribly run, slow and dirty. They have not made my food right, multiple times, forgotten food, I have waited 45 plus minutes for my food after it was "promised." The staff does not wear their masks right, and when I have told them my food was wrongly made they said they knew. The staff is rude and do not care. I do not recommend at all. Take yourself to the Novi location. read more

Forget about this place and eat lunch somewhere else! They don't staff appropriately just like all the other Chipolte restaurants in Metro-Detroit, so it takes forever to get food. What's worse is the one girl making food and the one guy working the cash register are stressed out all day, so we basically have to watch them suffer while we agonize in the ridiculously long line. Try some Mediterranean food-La Marsa is right down the street. read more

The great mysteries of life~~ 1. Are there really UFO'S 2. Does Bigfoot exist? 3. Who killed JFK? 4 Where did the Mayans GO 5. How in the world did CMG get 1800 locations? I have completely missed the point apparently, this store is a mess! It was filthy as a dirt road and the only thing i saw that was mexican was the Pico degallo..........i asked for sauce for the top of my burrito and they pointed to ~~~~Tabasco??? I know i am in the minority, i understand...........but i just dont get it!..........and for this priviledge of 2 burritos ............$22.00...........are you serious??? read more

They are always out of something. Today was guacamole. Informed me it would be 20 mins before they would have some. The heavy set girl with the braids is always rude, and always acts like the customer is so inconvenient to her. Register girl was super nice, but your first point of contact with customer should never be her. My recommendation is if you walk in and see her, leave and go to qdoba. They at least keep things stocked. read more

Hands down the worst experience I've ever had. They only accept call in orders or online orders. I called and ordered 2 bowls. They charged me $17 for one bowl then said the order for the other bowl never went through. They were out of chips and the one bowl I did get wasn't even what I ordered. The people working were very rude and didn't even try to help me when I explained I ordered 2 bowls and only got one (and they charged me $17). Absolutely ridiculous. read more

I placed an online order for pickup at 9pm. When i got there at 9 they told me they were out of ride and it would be ready in 20 mins. At 9:20 I asked for an update and they said it would be another 20 mins. I asked for a refund and the kid behind the counter laughed in my face. The service here is beyond horrible, stay away! read more

Every staff member here looks miserable... slow service on a dead night.. obvious that this location is poorly managed.. Makes me feel real confident that food safety is a top priority while Chipotle is still trying to recover from all the food poisoning cases... Had a bad impression when I first walked in, after checking the rest of the the reviews on yelp, it affirms my experience and the fact I'll never return. read more

This chipotle location is just the best. The staff is always friendly and the manager Michelle always greets us. Portions are great, the restaurant is sparkling clean, and the food is always cooked perfectly. Man, this place really has improved over the years. read more

Worst location. Place is always dirty. Staff is rude and nasty. No management or supervision ever.

shoooot.... being a somewhat healthy vegitarian i am sometimes limited to chipotle when i need fast food. chipotle is chipotle, not authentic but usually pretty good. i frequent this one because it's near my work, and it's worthy of a review because the staff is great. super nice and the place is clean, they even comped me a meal when i forgot my money once! read more

I absolutely love chipotle and their food is spectacular, not to mention fresh, but this location is a piece of work. I've eaten here at least 4 times with classmates until I gave up. The staff is extremely rude and just not "there" mentally. I've had an issue every time I order a margarita and how "I look 14 and not 24" I have literally got this exact comment at least twice....which initially I don't mind until they joke with the rest of the staff on how young I am and how I want a margarita. No one who works there looks a day over 18 and I have yet to see a management figure present. I've only had a problem with food twice when the staff would not be paying attention and get distracted while making my food and wander off. They all probably need new jobs as a few people I talk to who use to go to this location with me feel the same. read more

Ok, let me start off with the fact that I love Chipotle. My favorite are their tacos, the meat is a little spicy, and the mild salsa is a perfect blend of ingredients, however the West Bloomfield location is a joke. The staff is extremely slow at preparing food, and you get stuck waiting in line for 10 minutes at a time. One time me and my husband came in 15 minutes after opening, and still had to wait 10 minutes for food, which came out cold. The staff is rude, and prepares food at a slow pace. When you ask a question about a food item, they act like they didn't hear you. The location itself is clean, however we did have to clean a table once, because it was still dirty from previous customers. Overall Chipotle is a great restaurant, just wished we lived near a better location of one. read more

This Chipotle is the worst one ive been to. I can only assume that someone is pranking them with a time slowing device. They move so slow at lunch. They look healthy and like they are physically capable of moving faster. I cant believe they just choose to move slow when there are 20 people in line. If Telegraph isnt too far I would go there. read more

I am definitely a Chipotle fan, and this is the closest location to my home (still being not that close). But for some reason they have never been as good as the other locations. The beans almost never have flavor and I really can't understand what they do different here than the other locations where the beans are to die for! They're pretty friendly, just the flavor is hit or miss-- usually miss. But they're Chipotle so I guess it can't be so bad-- just isn't sooooo good like other locations. read more

I came in today at the West Bloomfield Chipotle after ordering my meal via their app and was very excited to enjoy my meal. It was my third time ordering with the App and have never had any issues. After arriving at 4:25 pm on October 17th with a order ready pickup up time of 4:30. After waiting patiently for 30 minutes while everyone came and went, I asked about my food. The employee was very rude and just kept leaving me after I asked multiple times about my order. He then returned for 2 to 3 minutes later with other people's orders. Finally after 45 minutes I had lost my patience and wanted to finally get some answers about my food. They informed me that they had lost my order because of a "brownout" of which I was the only customer affected since nobody else had waited as long as myself. After asking for my meal to be comped because of my long wait, I expected maybe a free drink to compensate my time but was informed they could do nothing for me and it was not their fault they lost my order. After the rude employee got his manager minutes later, named James, he also explained he could do nothing for me and when I asked for a refund he told me it would take 1 to 3 days to get back. Why the heck does a refund take 3 days?! I was skeptical that he might have been messing with me. In short, don't go to Chipotle because if something goes wrong "it won't be their fault" read more

Slowwww service. Food can't be reviewed since its the same at all the rest (since it's a chain) - pretty good for a high end fast food joint. But this particular branch is very very slow. read more

The worst run chipotle I've ever been to. The line seems to move at snails pace and half the time they are out of some key ingredient. Most chipotles I've been to, lines move pretty smoothly. Why was I cursed with such a wretched chipotle close to my house! read more

Yummy! Great food but the online/iPhone ordering is a bit strange. It's great that you can order online or from your phone and prepay; however, when you arrive getting your order is a challenge. There needs to be a pre-order line. When you go to pickup your order it is not apparent where to go and you don't want people thinking you are going to the front of the line. :/ read more

I prefer Chipotle to Qudoba simply for its flavours. I am a vegetarian so I always opt for the veggie burrito bowl - fresh veges, delicious sauces and the perfect guacamole to top it with. I select the brown beans and not pinto beans because I heard it had beef in it - that was disappointing. I wish they would have a note or something to warn people like me that it has meat in it. What a racket to eat it and then discover you had meat! Oh well, all in all - its good mexican fast food! read more

My "chicken" quesadilla was seriously lacking any chicken. Maybe 1/4 of it was filled. The manager was exceptionally rude and unconcerned with any of my brief and simple questions. She charged me $2.25 to add corn to my quesadilla, and basically told me to take a hike if i wasn't ok with it. The staff seemed nice/helpful enough, but the manager and serving size ruined the meal. Other Chipotle locations have never been a problem. Just this "gem." read more

This is the slowest chipotle I have ever been to!! They consistently have a line out the door and only 2 people working. I easily wait anywhere between 15-30 min each time. Whenever I use the online system it never works or it makes me wait an hour for it to be ready. The chicken is also chewy.... Just saying. read more

My favorite Chipotle! The manager is very nice and cares about the customers and the staff was very helpful even though there was a crowd near closing time. read more

I am a HUGE, long time fan of Chipotle in Florida and California, and so when driving down Orchard Lake one not so very sunny afternoon (I am no longer in FL. or Cali after all), the Heavens opened up and Chipotle stood before me... Yes, I screamed with excitement and quickly texted a few friends to happily announce my find... Two weeks later (I'm really not quite sure how I held out that long) I tried this location out, and it lived up to the Chipotles of yesteryear... read more

Got food here during a busy lunch time rush. Was able to get food very quickly within a matter of minutes. Got tacos with barbacoa, lettuce, sour cream, pico de gallo and mild salsa. It was good and just what I wanted. Staff was friendly and helpful read more

I love chipotle, I honestly do. This location has to be the saddest ever. I've dined at many and wanted to give this one a shot. The inside is stark (no character whatsoever) I was actually surprised. Not typical of any of the others I have been to. There had to be 25 people waiting in line and the people working behind the counter were sooo slow. It would have taken at least 40 min to get through the line at the pace they were going. Totally unacceptable got a fast food establishment. I can't comment on the food because I left. They do serve margaritas but it doesn't make up for the lackluster dining area and slow service. read more

Came here again today because it's right by my house. Still ridiculously slow. Come on, hire more people!

i would love to give zero stars. i've been waiting for about an hour for two burrito bowls. they seem to not know how to read. they've messed up the order twice. there are at least 20 people inside waiting for their orders. this place is so dirty and the staff is beyond rude. if i could get a refund i would in a heartbeat. this is just stupid. read more

Love me some chipotle, however this location can't seem to get their shit together. There's ALWAYS a slow moving line.

This chipotle is right down the street from my house so I go here often. The dining area is sometimes a little messy and cluttered but this location also stays incredibly busy so I can forgive that. The staff has always been nice and friendly to me but I think they could use more organization because they seem a little slow and inefficient at times. The food...what can I say? For fast type food their stuff is amazing. Always fresh tasting. I'm so excited that we finally have sofritas! read more

I'll get Chipotle only occasionally. The food doesn't really impress me as much as other people who seem to love it. I've tried a few items but only really think the burrito bowl is one I would reorder regularly. Still it is never really filling enough for me. I also think that there are other options in the Mexican grille type format which are equal to Chipotle. I do like this location though. It's easily accessible and there is a very nice modern, open, and well-lit interior and a nice enclosed exterior dining area. Staff is pretty indifferent and portions seemed small to me (but I feel like a lot of Chipotles have small portions). To me it's a good location if you live close and like the food. read more