My second time trying this location within the last several months. One time was an online order for a burrito with several ingredients. I was delivered a tortilla LITERALLY with ONLY rice and sour cream. A couple of weeks ago, I walked in to order. They had multiple employees, seemingly walking around doing nothing. There was one person at the counter taking orders. The customer in front of me was told upon ordering that they had NO tortillas. How is that possible for chipotle?? He proceeded to order a bowl in which they said that had no covers for and offered him what they called "parchment paper" (foil) to cover it so he could take it to go. As he finished his order, he waited about 5 minutes for an employee to ring him up at the register after being called to come 3 times. At this point, you could hear multiple employees simply being rowdy in the back room of the store. I went up to place my order, a burrito bowl. They put about 2 tablespoons of rice and one tablespoon of chicken. They were out of veggies and guacamole. All that was left was the sad 1/4 filled bowl that I was about to pay regular price for, without getting it the way I wanted because they were out of most of their ingredients. Mind you, this was a solid 2 hours before closing time. The store was not even busy. This is a horrible location, zero sense of management, employees need to all be replaced. Either that, or simply shut the location down. Needless to say, I did not take my order. I walked out. I will never come back to this location again read more

This location should be shut down it is extremely dirty no one cares to clean it.Obviously the Managment doesn't care I asked why don't they have veggies someone from the back came out of no where responded with a attitude saying they don't have the staff and it takes 68 minutes to cut up the veggies.The customers shouldn't have to hear any of that so I don't recommend anyone going there and I will be contacting the health department on this location. read more

Forgot my guac and chips, Forgot the guac in the bowls, Don't know why for this place people do flips, In my opinion, it's a hole. read more

I wish I could give this location 0 stars. I have lived in the area for 10 years and patronize this location AT LEAST once a week. The staff is rude and the service is awful. They care nothing about the way the food looks or how fast it delivered!!!! 0 stars Chipotle!!!! ZERO!!!! read more

Really? It's 1:30 and you're out of beans for the DAY? I placed an online order, wanted to see if it would be faster than standing in line (since I've NEVER been in and out of this place in under 30 minutes). So I place my order, arrive a bit early, sit in the parking lot talking to a friend..... only to be a few minutes late walking into the restaurant. No bugs I thought, my food would just be a little less warm. Get inside and receive a phone call, they're out of brown rice. "I'll wait, thank you." Five minutes pass, "Ma'am, we're out of pinto beans...." It always takes forever to get in and out of here. It's ALWAYS slammed and they are ALWAYYYYS out of something. Last time I'll try to get food here. read more

Food is always a hit or miss depending on how much they wanna give you. Service is awful. Waiting 50 minutes for an online order is crazy. They didn't even have the ingredients. read more

Consistently the worst chipotle I've ever been to I only went to this one today since my normal one has no water and is closed and already regret it. Always dirty always out of food items and drinks, almost always deny service to anyone who doesn't or can't order online even if your in front of them. Today they were out of lemonade half their sodas didn't work, they were out of steak and didn't tell me till after I paid not offering a reimbursement when dropping to chicken which is cheaper. Nightmare store read more

This location needs to be shut down as i paid 50 dollars and got a awful portion. Also when I asked to gets burrito the worker told me to shut the fuck up and that I should kill myself. And continued to say that multiple times. read more

Don't order from this location online, your order will be incorrect. Whoever manages this place doesn't understand how to run the lines. If you're out of guac, fajitas and corn in the afternoon of a weekday then clearly you have no idea what you're doing. Hope the team is scrapped and replaced or, even better, this location is closed permanently and replaced with a restaurant run by somebody competent. read more

If I could give this location zero stars I would. Absolute dog water of a location. Food is always cold. Out of stock on everything. Rude management. I will never go back to any chipotle because of this location. Qdoba is right down the street. read more

Food was okay. The wait was ridiculous, there were 7 customers ahead of me and I waited 45 minutes! This is definitely not fast food. I seen a total of 5 workers and only 2 working. The poor guy that was trying to make orders couldn't even take a break and he had been there all day. So sad to see how lazy the young generation has become. If they all would have been working, all the customers could have been helped within 10 minutes. read more

This review is for this location, and not Chipotle as a whole. I have always been a Chipotle fan and still am, however, this location is poorly managed. I have been trying to give this location the benefit of the doubt for a few weeks, but it is apparent that whomever is in charge does not give a rat's behind (notice the already 2-star rating prior to my review). The service is awful, painfully slow, and unfriendly. Today was the last straw for me. 11:15am Monday, 9/17/18, they are closed (they open at 10:45 am). The young lady at the door greets me and informs me that there is only 2 employees there and that they are unable to open up the store. Wow. Just wow. This is not a franchised business, so I am quite surprised that corporate allows this location to run itself into the ground. read more

Always slow on orders and usually wrong. Currently I've been here 30 min waiting for an online order along with at least 10 other people. Since then 4 people have came back in with wrong orders. Complains about system being down at least once a week. Never answers phones. I would literally rather go to ANY other chipotle. read more

This Chipotle is consistently the worst Chipotle location in Michigan. And as a diehard Chipotle lover, it kills me to write this. First of all, the staff is rude, lazy, and act pompous when customers ask for their help with anything. I've seen workers roll their eyes at customers, argue with them, and so on. Second of all, the food is just downright gross. I always figured each Chipotle's ingredients were held to the same standards but this locations rice is always super hard/undercooked, their meat is all full of fatty chunks, their lettuce is old, their sour cream is mixed with literally every other ingredient on the line, and so on. Everything just tastes off. Third of all, this location refuses to prepare new ingredients after about 7:30 so if you go anytime after that, they're almost always out of rice, chicken, lettuce, cheese, etc. This has to be against Chipotle's policy since the location is open till 10 pm. Close at 8:00 pm if you don't want to serve customers what they want after that. And lastly, the facility is always filthy and covered with food. It doesn't seem like employees clean the restaurant or bathrooms often enough. Each table is smeared in sour cream, hot sauce, and so on. I know each Chipotle isn't the same and I will continue to frequent other locations 3-4 times a week. But this particular location is not worth anyone's visit and something should be done about it. read more

Ordered on app for a 7:15 pickup, I arrived at the restaurant to find a restaurant full of people waiting to pickup their food. At 7:15 they had still not prepared the orders for 6:30. Decided not to wait. The one positive is a refund was quickly issued on the app. read more

This location needs to be shut down. It is always dirty. The staff is very unkept as well. They are ALWAYS out of something no matter the time of day. Whether it is delivery or in-person it is always a horrible experience. A customer from the time it opened until now...it is unreal how the transformation of this location has taken place. The counter top is always dirty. I mean FILTHY. They fix your food like they are serving slop in a jailhouse cafeteria. One time an employee put entirely too much sour cream on my taco and he scooped it off with his dirty gloved finger. I walked out and left the food right there. I tell everyone that I know not to go to that location...someone is bound to get food poisoning. DO NOT EAT HERE. read more

This is a nice Chipotle location with all your typical favorites plus Patron Margaritas! The lines here can sometimes be lengthy, but overall it's a good location with ample indoor and outdoor seating! Lately this location has been very slow!! read more

Very unprofessional and GHETTO! The workers argue loud and in front of customers. They always out of something never fails. I recommend new staff cause they suck. And Staff needs to not cross contaminate food by using the same knife to cut different protein. They need to wear mask making people's food with talking spit flys read more

Great quick place to get some thing that isn't fast food category. Kids selection too. Pretty fast and nutritious food on the go Came to re plenish after the livelikemax.org 5k. read more

Chipotle Mexican Grill - Get the burrito BOWL- delicious. - Mexican Near Me - West Bloomfield, Michigan

They're doing an excellent job doing curbside during this crazy time when restaurants are required to be closed. The service is great and the food is always just right. read more

Never have food. Always running out of something. Today is cash only. Orders are always late.

The location is never open consistently. Door says 10:45am-10pm daily. They are consistently closed with no posted hours or signs on the door. Stopped here at 2pm on a Saturday and guess what they are closed with employees inside. I get staff shortages, but at lease post your limited hours of operation. read more

The workers were kind and enthusiastic. It was close to closing time, but they were still very welcoming and friendly. I know this specific restaurant is usually understaffed, therefore I'm sure the workers are pretty stressed out most of the time. That is why I really appreciated this visit. Food was also great! read more

As if this restaurant cld get any worse. You now have to order digital only and pick up at their location. Their burrito bowls use to be full of all the ingredients that u chose, but now only half full and lacking items that u pd for. Where as i use to be able to eat half now and half later my bowl is scrapped empty with one setting. read more

Went to one ordered a chicken salad with rice, didn't tell ya that they charge extra for the guacamole that they picture on top of all the salads. Chicken was small portion mainly just lettuce rice and sour cream, nothing special, and not worth the price. read more

Food is normally good, but customer service is poor. You can barely get any one to answer the phone at this location and this store is not always committed the designated hours that are listed within the Chipotle app. Always try to call ahead, save some time. read more

This is the worst Chiptole. I have ever been to. I have been waiting 37 minutes for my mobile order! At this point why wouldnt I have just gone through the line. The staff is RUDE AND UNHELPFUL. Do not come here. I coulda had a sat down meal for the time I waited read more

I just lunch at Orchard lake location of Chipotle & had bowl dish with steak. The steak meat was very chewy & fatty. It was hard to it. Not a happy customer. read more

First time trying Chipotle and I am not disappointed at all. We placed an online order at 2:30 and it was done at 2:45 but that's fine. All the ingredients were fresh and tasty. Although the chicken was too wet but i could deal with that. Everything was great but all the sides were spilling. The guacamole was delicious and they gave a generous amount. The price was good for having such as giant bowl and burrito. Definitely would go again read more

I ordered my food at 12:45 online with the intention of picking up at 1. I just received my burrito bowl at 1:49. I wouldn't have left a review, but they just went off on an old man for asking how long after he too had been waiting just as long as I have. They should not give people a time for pick up if it won't be ready. A lot of people inside waiting (which is a covid no-no) were on their lunch break and I saw a few people leave without their food. It is extremely unfair and ghetto. Please get it together chipotle because you were my fave location. read more

New corporate policies makes ordering a hassle. Got both orders wrong. Waited over an hour for two burrito bowls. And in order to use a gift card now, corporate requires you to make an account with them to phish additional information out of their customers. read more

Yesterday at about 1:30 I decided to get chipotle for lunch. I opened my door dash app to order a quesadilla for pick up. Usually there is a long line at this restaurant so I wanted to do pick up. I was on Orchard Lake road. The chipotle on OL was not popping up. The one in Bloomfield Hills on Telegraph was. I have location for door dash enabled on my phone. I decided I really wanted a quesadilla so I decided to go there and wait in line. After waiting 10 minutes it was my turn to order. I step up and ask for a steak quesadilla. The unfriendly associate told me they don't take orders for quesadillas in the store. She said I have to order it for pick up. I told her that I tried but their restaurant wasn't available in door dash. She said "I don't know what to tell you, you have to order it online." I asked, "so, you won't make me a quesadilla?" She looked over her shoulder to two associates who were cooking. She told them I wanted a quesadilla and the male associate said "you have to order it online." I explained to him that their store was not available on door dash. He said "Oh, we're not taking orders right now." I asked if since they weren't taking orders online could I please have a quesadilla? He amazingly answered " you have to order it online." I was stupefied. One last time I said I was unable to order it online, can I please have a quesadilla. Then the female associate who had been cooking began mocking me. I turned around and walked out. I ended up ordering from the Bloomfield Hills location and driving the 15 minutes to get it. I will never set foot in this restaurant again. If I could give them zero stars if that was an option. read more

I was a huge fan of Chipotle and ate their often. Lately I would say this place has really gone down hill. The meat in the steak tacos yesterday was awful. I am pretty sure I was chewing thru veins, fat and cartilage. I never thought I would say this but Qdoba has been cleaner and better tasting lately. The process of going through the line to get your tacos prepared to your liking also felt much to long. read more

I just used the Chipotle located at 6753 Orchard Lake Rd. West Bloomfield to cater an office event for 35 people. I cannot tell you how awesome they were to work with and how delicious their food was!!! They showed up on time and my order was completely correct. Our employees raved for days about how fantastic that lunch was. It was a hit and I highly recommend them. I will certainly use them again! Thanks!! read more

I like the food but will not be eating at Chipotle anymore. This location only does orders through the app which is great, until you get there and your order is not ready. My pick up time was 6:15. I arrived a few minutes early only to find about 30 people waiting in the restaurant for their orders. At 6:30, I asked another patron what their pick up time was and I was told 6:00. At about 6:40 that person received their food. I stayed until about 6:50 but as more people were waiting I became nervous with all the people in the restaurant with the possibility of COVID so I left. I will just have to dispute the charge with my CC company. read more

Been living in this area for over 15 yrs. The last few times I was here they ran out of veggies and not willing to make more. When this chipotle first opened it was the best! Now they never have fajitas (non meat eater) and they always have attitudes. THIS LOCATION NEEDS TO CLOSE !!! ASAP !!!! I DO NOT RECOMMEND! read more

The food and the staff preparing the food are great. Unfortunately that's where the good ends the cashier was unpleasant possibly going through something or she's a unhappy person either way super bad energy! The dining room was hit, food all over the floor trash cans overflowing and the mens room destroyed a puddle of god knows what on the floor the faucet that I noticed broken two years ago even worse trash and urine NASTY read more

This is likely the worst Chipotle in the United States and potentially one of the worst globally. This location is completely or partially CLOSED to the public AT LEAST 60% of the time due to staffing issues. The management of this location inasmuchas they cannot muster any competence in terms of staffing is the worst in any industry. Business schools should study this location to learn how low humanity can go in terms of staffing and management. read more

Just close it down and open a quicky lube. Bad service seems to be the "norm."

Great, convenient food. Restaurant is a little messy and the customer service could use a boost. Lots of options including vegan and vegetarian. read more