I always order online for pickup so I can't attest to the experience of actually ordering in store, but I've never had a wrong order and one time, when my food wasn't ready, the manager thew in a bag of chips. Never had a problem. Love it! The manager (I forget her name) is great. read more

Worst chipotle I've ever been to. Tiny portions, awful customer service, slowest place ever to get food. Do not go here. Drive somewhere else to find a chipotle if you really want it! read more

Worst customer service and treatment of customers I've ever experienced at a restaurant. Thankfully the manager and headquarters were nice enough to resolve our issue, but the professionalism of the workers could really use some improvement. read more

This place has been a joke since covid, just go to the one at willowbrook or Bloomfield ave if you want chip. Always a problem with either the service or the food itself. Sad. read more

Worst experience with chipotle at west orange . I had ordered a veggie bowl and there are pieces of chicken in my food and I am allergic to food . I am trying to call the restaurant but no one picks the call as usual .I have to be hungry tonight because of the mistake of the restaurant. read more

This is the nastiest spot I have ever seen. I ordered a bag of chips and got about 7 chips in the bag. Also my burrito bowl had about a tablespoon amount of chicken, and was truly half empty. So bad. Do not go here. read more

I ordered 3 steak tacos with guacamole cheese, lettuce, and tomatoes and. I didn't get lettuce or tomatoes and a drop of guacamole on 2 of the 3 tacos read more

I ordered three bowls for delivery. none of them came as ordered. No carnitas in the carnitas bowl. Barely any chicken in the chicken bowls. Customer service was useless. i would not order delivery from this store...go in an watch your order being made. read more

The food was delicious but the place was so disorganized, they were out of salad dressing and ran out of of sour cream while I was in line, then said they were out completely. How is a Chipotle out of sour cream?????? So annoying read more

Found this hair on my lettuce as I was eating my lunch. Disgusting and unacceptable!!! read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

There are some people who are lost causes; individuals who don't even deserve to have employment. Many of these individuals find themselves working at the Chipotle in West Orange. One would think that looking at a list of items and then putting said items in a bowl or burrito would be simple, but no, to these inept individuals you might as well have asked them to reconstruct a spaceship. I am officially 0-4 in getting a successfully completed order made online. It has reached the point where I might as well blindfold myself and proceed with the order process that way. read more

The line can look long, but they are speedy. Always clean and plenty of pleasant staff!

Food is Very Good Believe me or Not! My only concern is employee MUST wear Mask or something to cover their mouth at the same time there talking right in-front your food and asking what more to add toppings, the fact that the saliva is all over the food already plus they are rushing to add toppings to assist the next person inline. read more

After all these years still just a mess. Speed is all that matter, sloppy food is fine, just a horrible location. They desperately need new management. SAD read more

actually the stupidest people working here. they got my order wrong even tho i was following them and telling them everything

I love all chipotle restaurants. Their ingredients are so fresh and their burritos are incredible. The main thing I love is their guacamole. However this chipotle is rather new so the service is not as good but is still good. Not quite 5 stars. read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

This location is being rated for cleanliness: I don't like it when I walk into a place/restaurant and it has that "floor" smell. Customer service is good to go; no complaints on that at all. They certainly need to work on cleanliness. As for the food, it's Chipotle, so they do live up to their taste quota. read more

The staff tonight, Thursday, September 28th, is awesome. And the good was spot on. What's supposed to be hot is hot and what's supposed to be cold is cold. read more

I ordered some stuff on my way home from work. I was starving and I set on the mobile order for it to be done at 6:00. I get to chipotle at 6:00 and I had to wait 10 minutes before I got what I ordered and they forgot my cheese. They also gave me an attitude and complained about me to other employees because I asked what was taking so long. The service is terrible but the foood was read more

Do not order online. They will mess up the order and completely omit things you ordered and paid for. When you complain they say to call corporate for a refund. Wish I could give zero stars read more

I used to love this place but the last few times I've gone the food just isn't what it used to be. The one time there were pieces of rice that were still hard, the other time the black beans were really thick and just didn't taste good, another time the chicken was weird. I don't know what's going on but the only reason I gave it 3 stars was because the service saves them. All the workers are always pleasant and they obviously work extremely hard. It's not like the food is inedible but it would probably be more of a last resort thing for me now. The food is really a 2. read more

This was the third time we ordered guacamole and chips, where the guacamole had big pieces of other food in it. This time, three big chunks of iceberg lettuce and cheese. Cheese is always inside, despite the absurd fact that we have to specifically request to have a side of guac without cheese inside as my fiancé has a dairy allergy. I have complained to corporate so many times about this disgusting location that they definitely thought I was committing fraud for free chipotle gift cards. NOPE. This chipotle is actually THIS TERRIBLE. For real. Inside is never clean, food is never quite "fresh", staff is always extremely rude. Never again. We will drive 15 min to East Hanover instead of fifteen seconds to the West Orange location. read more

Worst experience I've had in a Chipotle. Service was poor and the food didn't even taste good. I stood in like for about 30 minutes when there was only a couple people in front of me. read more

Best chipotle I've been to to this day for the most part staff is very attentive and friendly. Food is always fresh and your usually in and out unless it's been swarmed by the hipsters. Other than that it's awesome would recommend. read more

I think some of these negative reviews are a bit extreme. This particular location is not that bad. In fact, I consider it to be one of the better Chipotle restaurants I've been to. Or maybe they have improved after so many reviews. Whatever the reason may be, I don't think people should turn away from this location due to the low stars. I normally visit this location around 7pm after my workout. They appear to be most busy between 5pm to 8pm. Which makes sense since it's dinner time. There are long lines during those hours but it moves fairly fast. They haven't messed up my order thus fair and the cashier has always been friendly. When I was there yesterday around 7:30pm, there was a worker who may have been the manager encouraging the staffs to move a little faster when the line became long. I always get chicken which is $7.01, after tax it's $7.50. No complaints. For now 3 stars. I think they need one staff to tidy up the place during rush hour so it doesn't look to disorganized. read more

I can see why this location is poorly rated: 1. They rush you 2. More rice than any other ingredient. If you ask for a small spoon full more - "YOU WANT DOUBLE?!" No, I didn't ask for double, I know the difference. Thanks 3. Cold food 4. Quality of food decreased 5. Going back to #1, they mess up your order Just close already and bring authentic mexican or better texmex. read more

awful service, rude customers service, not properly trained and will give you next to nothing in your bowl! when asked to give a little more the employees behind the counter rolled thier eyes and started to say "see how these bitch ass customers are?" the people working here are animals... qdoba will always be significantly better. read more

Beyond unorganized they don't pay attention and they put their dirty sneakers on the counter read more

Chipotle Mexican Grill - Why are her shoes on the counter gross! - Mexican Near Me - West Orange, New Jersey

I love Chipotle! No complaints on the food. However, people are correct that this particular location has a tendency to be unkempt. So if you don't like looking at trash left on tables and floor, I'd recommend getting your food to go. For service, the workers are hit or miss. Even though I get my food to go, I always ask for "no bag" since Chipotle has these huge paper bags that take up all the space in my trash can. So when I was at the cashier I said "oh, I don't need a bag." She ignored me and reached for the bag, so I figured she didn't hear me so I told her again "no bag." She said "YOU CAN JUST THROW IT OUT" in a tone and volume that was the real-life equivalent of all capital letters followed by two or three angry emoticons, and put the burrito in the bag. I was like yeah that's true, but sheesh! I was just trying to save her a couple of seconds, lol. I don't usually wish bad on people, but I did find myself secretly hoping she'd run out of bags on the last customer of the day and forever rue the moment that she forced me to take that bag. read more

This chipotle does not provide good portions, both times I have been here the rice portion does not even cover the bottom of the bowl. The workers consistently seem annoyed. They do not care what they are serving to their customers or how they do it read more

I've been to this location multiple times and each time worse than the one before. For example, today I specifically asked for my guacamole on the side as well an my sour cream, and the worker puts both on my burrito bowl. I wasn't going to start and argue, but I noticed as I has sitting and eating another customer ran into the same issue and she actually asked to be made another bowl. With this request the worked scoffed showed poor attitude... Where's the customer service? Also, when I asked for some more chicken on my bowl after being served less than usually I got charged extra for a little extra which just came out to be normal serving size. Besides that the back is a an unorganized mess, the workers are constantly scrambled. They need to do something about this. read more

Definitely one of the best chipotle's I've been to. Not because of the food but because of the service. Usually go to a chipotle and the workers are rude. But here they were polite and friendly. One of the workers came by and asked how our food was. Little things like that go a long way read more

We just ordered from here for the 2nd Saturday in a row and I must say that the customer service is amazing! Alex, Ish, Sharice, and Ryan are the absolute best! The manager was great as well! I will definitely be back to see them again! read more

I have been going to this chipotle branch for several times already and i never had a problem with them yet. There are times that the line is long but it moves really fast. The staff are nice and the place is considerably clean. read more

This place is the worst chipolte I've ever been to. The staff I think barely made it threw 3rd grade, food is horrible and tastes like soap, and there customer service is horrendous. I love chipolte but this one needs to be condemned. ON TOP OF IT ALL THERE FILTHY!!! read more

If I could give zero stars I would. One word describes this Chipotle: Ghetto. Do yourself a favor and go anywhere else but here. Corporate office needs to check out this location because it's terrible. Food, service, and cleanliness not what you would expect from a Chipotle. read more

I pretty much agree with most of the reviews. This location is awful and will not be back anytime soon.

Service is going down! When they just opened service was tremendous. I have always admired this franchise. It seems as if sales is more important than customer satisfaction. I come here because it's close by. Thankfully the flavor of the different items has been consistent for the most part. However the salsa had suffered its quality, now it's mush. I guess they make a bigger batch so it's not as appealing to the eye. Please change the attitude of some employees and let's move forward. So just walked in and one of my favorite things that has to be in my salad bowl is the corn salsa! WE DON'T HAVE ANY!! Sorry I don't want it thank you. She makes a face you don't want the whole bowl? Yes I'm sorry but this is what I want and you cannot fulfill that see you next time. read more

The line is slow and the service sucks. Only come here because it's the closest one to me, but this location SUCKS. The portions are small for a Chipotle- they definitely skimp here. The place is always a wreck. Seems like no one cares here and like no one gets trained. read more

They are always in Suchh a rush and putting drops of meat literally 5 pieces of meat on my bowl ... it was an awful experience dont think i will return read more