Absolutely awful experience today. The employee Kelsey (not sure if that's how it's spelled, but I asked another worker for her name) was incredibly rude from start to finish. I watched her be semi-polite with the group ahead of me, asking all the normal questions like "bowl or burrito?" "what kind of rice?" "what kind of chicken?" It wasn't anything over the top but also wasn't how people should be greeted. Anyway, the second it was my turn, I was met with nothing but a blank, cold stare. No greeting. No questions. Nothing. I had to awkwardly start my order myself just to move things along. She made my tortilla and went through every section, rice, beans, meat, sour cream, lettuce, without saying a single word. NOT A WORD. Her demeanor was stank the entire time. Not a smile, not a bit of effort, just attitude. And let me be clear, this is not a language issue. She spoke perfectly fine to the customers before me. I'm Hispanic and fluent in Spanish, so I know that wasn't the problem. This was just plain disrespect. Even after I paid and was leaving, she kept giving me looks. It was honestly disgusting behavior from someone representing a brand I actually love. I've never been treated like that at any Chipotle, and it made me feel completely unwelcome. If a manager happens to read this, please reach out. I'd really like to discuss what happened because this level of unprofessionalism should not slide. Everyone can have a rough day, but there's no excuse for treating paying customers with that kind of attitude. People who treat others this way are a cancer to the brand. read more

Chipotle Mexican Grill - Proof of purchase to my terrible experience at this chipotle. - Mexican Near Me - West Orange, New Jersey

Simple and Easy. I ordered a bowl and burrito through their app on a Saturday evening. When I went to pick it up everything was correct for both items and done before I arrived 10 minutes later. In and out with no problems. Chipotle is still good, but there's a reason I don't eat from there as much as I use to. The ingredients are just boring, even with the occasional seasonal add-ins. I like my local Mexican places better for more variety. Also, I need to mention that the portions were fine as you can see. This is something I have never had a problem with at this location. Overall, everything was fine, but I'm not blown away like I use to with so many other options out there. read more

Chipotle Mexican Grill - Chicken and Steak Bowl - Mexican Near Me - West Orange, New Jersey

See all

Horrible! I get chipotle a lot! This place is horrible.... They skimp on the chicken as usual. I ask for extra cheese and the girl at the counter acts like it comes out of her pocket or something. Gave me .00005grams of cheese extra. Ridiculous horrible horrible! This place has been going downhill reflecting a lot of the chipotles... but this one so far takes the cake...... read more

Absolutely unacceptable experience. I asked for extra cheese on my bowl and received the smallest portion I've ever seen at Chipotle. When I politely asked again for extra cheese, the employee working the line deliberately picked up a few shreds of cheese, twiddled them in her fingers, and dropped one single shred onto my bowl. When I questioned it, she repeated the same behavior again. This was not a misunderstanding -- it felt intentional, hostile, and childish. I then asked for a side of cheese. She immediately tried to force the cashier to charge me for it and told him to add it, despite how absurd the situation already was. Thankfully, the cashier Juan handled it professionally and did not charge me. He was the only employee acting appropriately and deserves recognition. To make matters worse, when I asked for salad dressing, Juan went to grab it and this same employee stopped him and said they were "all out" -- despite the store having opened less than 30 minutes earlier. This interaction was uncomfortable, rude, and completely unnecessary. Chipotle is fast casual -- not a power trip. Management needs to seriously address this employee's behavior. I've never experienced anything like this at a Chipotle and it ensured I won't be returning to this location. read more

this place is ridiculous. it's close to my job and opens at 10:45. I went in at 11am and there was food ready. I was the only person there. I'm waiting and waiting looking at the staff all talking to each other and standing around. no one acknowledged me or stepped up to the serving station. I finally just walked out. Don't waste your time or money. read more

The last few times we have been here between 8-8:30 pm they have run out of items for the evening. I find it hard to believe that they are completely out when they are open till 10:00. there is no asking if you would like to wait for 5 minutes while we refill ...just a rush to get you to move on. There is an attitude if you ask if it will be refilled and a bare mumble of a response at best. The food is slopped in the plate and shoved down the path. I understand these are hourly workers but I have been to fast food and like places where servers are kind and helpful. if your craving something in particular do not count on this location having it. read more

Diarrhea is back! I've long since given up on any Chipotle location but some members of my family are still hitting them up. And this place stinks. Dirty. Poorly managed. Half of the fountain drinks don't work. And.... Yep! Diarrhea is back! For all those who ate there. So, if you like diarrhea, you'll love Chipotle in West Orange. read more

More than 1hr before close no ingredients pure laziness. And I had to wait being the only customer in the joint

Amazing veggie bowls, great portion size and delicious! Love Chipotle but this particular one made me so happy! The staff was generous and i couldn't finish the bowl in one sitting! read more

On friday I visited Chipotle restaurant in west Orange NJ around 4:30pm........once again no chicken was ready....girl was actually scraping the bottom of the pan......no onions or peppers was ready.... How can this restaurant don't have anything prepare on a FRIDAY night.....The manager was sitting down eating I guess he was on break/lunch he had no idea what was going on ....SHAME on chipotle will not be visiting no time soon. Please hire more help you have one person taking your order and preparing the whole meal . read more

Honestly the quality of the food was not bad. However, The customer service is horrible. The guy thst was serving us was so rude. Why work im a resturant like this and not have any patience. read more

This chipotle is HORRIBLE. DO NOT COME HERE. Not anything with the food, but the workers are incompetent and rude, they give horrible portions and dont have what they advertise half the time. Also why do I have to order a quesadilla online? They messed up my order, i told him to put a certain topping on and put two of the wrong ones on before he got thw right one and then proceeded to try and charge me for the Honey Chicken which THEY DONT HAVE RIGHT NOW. Got mad at the lady when i said u guys dont even have that and she told me to chill. Should've made their dumb asses re do my entire order but I was starving. I am pissed and will not be returning, neither should you. Only good thing here is the rootbeer for the soda fountain read more

I've been to Chipotles all over the East Coast, and I easily spend over $10,000 a year on their food. This location stands out as one of the best! The team here runs a tight ship, the food is always fresh, and the service is top-notch. Anthony, the GM, does an incredible job keeping everything running smoothly. Truly my favorite spot! read more

This is a solid Chipotle. Over the past few months, I've placed mobile orders for pick-up at this location a bunch of times. On the occasion that the orders got messed up, the staff have been helpful with fixing the order and glad to help out. My only tip is, when you pick up your order, look through the bag to make sure you have everything and the correctly labeled items are in there. read more

I've been coming to this location for quite a while as I am local to the area. I've noticed over the years that the quality of this Chipotle has gotten worse! From using lettuce that are visibly bad, to literally two drops of dressing being in the cups, to giving the smallest half a scoop of meat! But today really was one of my worst experiences! I just left a few moments ago & they were moving like it was a weekday lunch rush! There was literally 2 people behind me but they were asking like there were 1000 ppl behind me & i could absolutely understand that. But that was not the case. I could even see if it was closing time and i came in but again that wasn't the case as they close at 11pm. They were moving the bowl so far along that they were yelling from down the line all the way to the beginning asking what i wanted in my bowl! I had to ask them to slow down and they seemed annoyed, tried lying about there being no more of the spicy chicken. read more

There are some places that I don't ever bother checking reviews for. This Chipotle is seriously making me reconsider that life decision. My boyfriend and I grabbed a really late lunch here via pickup and it was a mess. There were barely any ingredients in the salad and what meager lettuce was included wasn't drained properly and was drowning in water and sour cream. Gross. Do yourself a favor and drive 30 seconds down the parking lot to Cava, Shake Shack, or Chik fil A. read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

Sometimes sheer convenience of location is not enough. I've been to this Chipotle a couple times the past few months and it can be best described as a crapshoot when it comes to quality. It literally comes down to which employees are working on that certain day. I ordered via online last night since I was coming home from errands and I was greeted by disappointment. I'm going to post a photo of what I ordered and what I actually got. There was no fajita veggies to be found and the sour cream was nonexistent. I could understand if it was a busy night (which it was not, it was empty) and they happened to run out of the fajita veggies but to not even have sour cream was a laugh. Predictably the rice was cold as if it had been sitting there awhile to top off the disappointing time. There is a completely understandable standpoint that customers drive to a certain location based on convenience. Who wants to drive 20 minutes rather 10 minutes? In the case of this Chipotle, you are better off trying your luck in either East Hanover or another location more convenient to you. I've been burned one too many times to attempt and recommend this place by any stretch. Beware. read more

Chipotle Mexican Grill - The reality - Mexican Near Me - West Orange, New Jersey

See all

Updating my review from 2022, where one of my issues was that the soda machine was broken. I returned to this location after taking a break for about a year, stopping twice in the last month... sure enough, the machine had no ice once and wasn't working a second time. Hello, manager... you are losing MONEY! read more

They charged me 22 dollars for "double chicken" and I literally counted 7-9 small pieces of chicken on the tortilla. There was literally more lettuce and tortilla than there was anything else. UPDATE: Before leaving, my girlfriend wanted me to get her a fountain drink for the road so as I was waiting in line the guy who scooped out my pieces of chicken and apparently heard me complain asked me "how I liked my double chicken?" then proceeded to talk to his co-worker in Spanish and directly stared at me with his buddy and laughed. I don't speak Spanish but I do know when someone is making fun of me, overall I just think this establishment is horrible and would just encourage anyone to steer clear to be honest. read more

Last two times was awful. So disappointed because all the other times were great! The rice was like sticky sushi rice, dry all stuck in clumps together. The chicken was so dry it just was so bad. Abd the avacado was so dark spoiled disgusting!! How can they pass inspection in west orange gets me. Wake up get some real people in there that want to work. Everyone looked lazy and had no work ethic!!!! You get one star read more

There is no quality control. Ordered a meat bowl to go, got home with only a few threads of protein. An extremely unsatisfying meal. read more

Chipotle Mexican Grill - Where's the meat? - Mexican Near Me - West Orange, New Jersey

I go feral for a chipotle bowl NORMALLY. I usually get extra sour cream and pica de gallo. she served on the sour cream but slacked with the 2 extra tomatoes. AND i did say extra for the pico de gallo. i was disappointed with my bowl and felt guilty to ask her for more. The service was overall good but the skimping on toppings ruined my night. the place looked good overall. ambiance was aesthetically pleasing. XOXO, Gossip Girl read more

Order is wrong every. single. time. Just ordered and my order could not have been ANY more wrong. It has to be that they put my order sticker on the wrong bowl because there is absolutely NO way someone could have read my order and gave me what I got in front of me. There are only two ingredients that were correct in my bowl. Two ingredients out of the 7. And that must have been by chance. Its absolutely ridiculous! Ive been to this location in person twice and the crew is abysmal. It was years ago but I have no doubt its the same kind of young, loud and disorderly crew operating. I believe they hire at 16? The manager must also be young and awful too if this kind of low quality service is still happening. I dont order from this location again. If you want what you asked for, you have to go in person, I believe. Sad. read more

The service was disgusting and my food was subpar. I don't know who trained these people on customer service but they did a terrible job. I was not pleased with the way my food was prepared. I ordered a steak (carne asada) quesadilla as I often do with fajita vegetables. They made it without the veggies and when I politely pointed this out I was rudely informed that I could not have it that way because they don't put anything on their quesadillas other than cheese and protein. I insisted that I order it this way all of the time and it's never been an issue. I didn't think it was an insane request. This woman with braces and a bad attitude interjects that she is the manager and she's here every day and they don't do that. In what world is it acceptable to argue with a paying customer over something so trivial? If I didn't have a hungry child with me who was so excited to have chipotle I would have left the incorrectly prepared food and walked out but I took the food and paid as not to upset my special needs son. This unacceptable customer service on the part of both the staff and the management will make sure that I never come back to this location again and I will be sure to let my neighbors on the West Orange town page know that the customer service here is nonexistent. read more

I placed a pickup order through the app. Within five minutes my order was ready which was wonderful. When I got my bag I noticed the chips were missing and had to ask for them. When I got home, I noticed that we received brown guacamole. We didn't eat it because I've never seen fresh guacamole look like this, and I don't know how long it was sitting out or if it was bad. This is not the kind of guac you serve to people. The two burrito bowls we got were good though! Not sure if I'll be back to this specific location based on this experience, but besides the sketchy guac it was a good experience. read more

Chipotle Mexican Grill - Guacamole... - Mexican Near Me - West Orange, New Jersey

Chipotle is always a go to good meal for me but not this time. I ordered tacos, a burrito bowl and guacamole & chips. For some reason the chicken in the tacos was so salty it wasn't edible and the guacamole was definitely either sitting out too long or just bad. I won't be ordering from this chipotle anymore. read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

How can it take so long to make something that is considered fast food? No one in store, only Online ordering 730 ready 745. Cool. Reality, get there at 745 and people have been waiting for over an hour outside. They just started working on 7pm orders. Why not turn off your online ordering then or give more time between orders or better yet, crazy idea, wild thought here... add more STAFF!!! Oh and everyone waiting was threatened by the staff member that if you have an issue to take it outside and he walked outside. Was told we can cancel online and you cannot. How you going to make people wait 45 mins past the order pick up time. The girl helping at the door was nice but just ridiculous, unorganized and inaccurate time response. Get your shit together chipotle. You should of been helping the people waiting, not working on orders for people who already left because you took so long!!! Poor management. OH and now that I got home and opened my "new" quesadilla with my 3 sides is not even what I should have received. read more

Chipotle Mexican Grill - What I received.... - Mexican Near Me - West Orange, New Jersey

See all

Been going to this chipotle consistently for more than a year now and I have to say they are good 90% of the time, which are great stats for a "fast-food" place. The place looks like it's overflowing with staff but they seem to be too busy though to get your order in as per the promised time. The portions are generous, the staff is courteous and quite apologetic when your order doesn't get delivered on time. Removed one star because the place is never clean. Someone needs to be paying more attention to cleaning the tables, floor, and the sauces counter. Removed the other star because of the delays in the order. A 10-12 min extra wait is ok, but having to wait 20-25 mins every time even though I placed a mobile order well in advance is not OK! read more

i love chipotle and i order at least once a week but since moving to this area a couple months ago ive never wanted to have it again. everytime i order or go to this location they are rude, it is dirty, the food is cold, the rice is always undercooked, the portions are less then half full i am so angry that your prices have gone up and i am paying $14 for an inedible bowl. something needs to change this is unacceptable in this economy you are losing many loyal customers read more

They are so beyond disorganized here. Our pick up order was supposed to be ready at 6 and they don't even let you inside and there were legit 20+ people waiting for their late orders. It took over 30 min and you can't even stay warm while you wait. AWFUL. get it together chipotle! You guys can do better than this. Awful customer service. read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

See all

Wow. This is the most pathetic, fraudulent experience I have ever had ordering food. This is what Chipotle is doing for the BOGO deal during a pandemic. The first photo is after I mixed it up looking for the black beans that I ordered (there are about four beans total) and the approximately 1/4 of rice. This is disgusting, disappointing, and beyond disrespectful to customers. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - West Orange, New Jersey

See all

Ordered a barbacoa bowl, I must have missed the fine print that said this is a vegetarian meal, because there almost no meat, never going back to this location. read more

Customer service is good, the workers are very sweet. I just wish portions could be a bit bigger for certain items. Why is a double chicken portion a normal portion size but a single portion is like a table spoon of chicken? Ya need to loosen up on the workers and let them make my bowl look appetizing read more

I came in with low expectations seeing the other reviews.. but was not completely let down. The location isn't as dirty as seen in some other reviews (unless I came on a really good day) but it looks kind of unfinished in there, as if they're remodeling. There is large wood panel wall with no pictures or posters or anything just a plan wall. Not a big deal I suppose if you're getting take out, but if your dining in I'm sure no one wants to see that and there was a decent crowd dining in. The line was long but moved fairly fluidly, I clocked it at 4 min. 19s until I got to the register to pay. So I've seen faster but it wasn't the worst. The food prep team was ok, but one of them got a bit snide briefly because I thought she pointed to the wrong order. There were quite a few burrito bowls in front of her so I was just being cautious she was holding the right one before dumping toppings on I didn't want. My biggest dissatisfaction with this place is that my food was hardly warm. Granted I got takeout, but between the bowl and aluminum lid it should keep the food good and hot. Also the portions were a letdown. The last chipoltle I visited they stuffed my bowl full of food, but they skimped out here, especially with the meat. So from what I can tell, there is a lot of room for improvement. read more

You're craving Chipotle so does it really matter what I say? You know you'll end up here anyway! This location is probably the saddest one I've been to. Too busy and definitely understaffed. The staff was rushing to get a huge mobile order done while myself and about 10-15 other customers waited in line. In the process, they cross contaminated just about everything on the counter. read more

Good evening I just left this restaurant and the young lady and gentleman that prepared my bowl were very nice and polite. With my bowl I added romaine lettuce and the young man closed my bowl up and I was ready to be rung up before the young lady rang me up I asked he may I have a side of dressing and she was very rude and nasty said we ran out and told me my total, however the guest before me received a side of dressing I also asked was there any other type of dressing and she nastily said NO. I don't know maybe she was having a bad night or someone upset her but she should not be ringing guest up with that type and of attitude, I was already prepared to pay extra for the side of dressing I only asked because i added lettuce. The manager or team leader needs to speak with that young lady and do some customer service retraining. Thank you read more

Worst Chipotle I have ever had. The quality control is lacking. Chicken Burrito Bowl was so salty I couldn't eat it. Skip this place if you can. read more

Worst services ever!!! Customer service needs to tremendously improve. They took one of our orders and then started doing all the web orders. After waiting for 10 minutes a bunch of us just left. The manager never apologized for the long wait nothing. The line was backed up to the door. This will be the first and last time at this spot. Y'all can keep it. read more

Ordered chips and guacamole. I live literally 5 minutes away.. the guacamole is already brown.. and the chips appear to be store brought.. they are not there usual chips they are a brownish color.. have no salt or lime in them.. Wtf.. If I gave a taste for chipotle I normally go to route 10.. this location always has issues. I sjouke have followed my first instinct. Go anywhere but here read more

I had an awful experience here! I received the wrong order and waited an hour for my new order! Once I waited the manager or associate told me I was holding up the line and that it was my fault. He asked me to leave! I was embarrassed! What kind of business are you running here. I called and was redirected and ignored! I demand a refund and an apology! I will be seeking legal action! read more