I was pumped when this location opened because it's near me and right next to Whole Foods. But this place can NOT get it right. I am not lying when I say that 3 out of 4 times they've gotten my order wrong. Either an ingredient was left out or I didn't get guac with my chips, etc etc... The worst part is that the staff is unbelievably inattentive. They seem more interested in carrying on their conversations with each other than taking care of the customer. I thought it was just a one time thing, but I kid you not, it is every time. As one of the earlier Chipotle diners (one of the first locations outside of CO opened at my college 15 years ago), this is easily the worst. If I ever want Chipotle now, I'll drive the extra 20 minutes to the next closest location and skip this one. Four times is enough to take a hint that your staff needs to shape up. read more

While at this Chipotle they ran out of salsa, ran out of corn etc. I could see that there was another station setup for online food orders that had salsa and corn. I asked if they could take some from there and was told no, those people paid for that. I was told to write a review if I had a problem, so that's what I'm doing. read more

In terms of food, this chipotle is with the others for the most part except: They are constantly out of things that a chipotle shouldn't be out of for example rice. The last time I went. And fountain sodas (same day) I know this is a brand new location, so I tried giving it the benefit of the doubt... but this place has been open since March....I live close by and when I work from home I often come for lunch. If there are 10 people in line at ANY OTHER CHIPOTLE on the planet, you know you will be in and out in under 10 minutes. My office is in Manhattan and I have gone into my local NYC chipotle with at least 40 people in front of me and I was out in 15 minutes. (SERIOUSLY!) At this chipotle, I was behind 5 people (seriously, 5) and it took me 25 minutes to get out. I could have jumped behind the line blindfolded and assembled EVERYONE's burritos in front of me AND my own in less time than 6 people can fumble around everything. It's just NOT THAT DIFFICULT. And also yes, there are tensions among the staff you can tell they dont like working with each other. They just seem like they haven't been trained properly or even at all on the chipotle method. Rice, meat, move to the side, keep everyone's in order. They pick up ones out of order and then get the people mixed up. I had someone trying to tell me the person's bowl behind mine was mine event though I knew it wasn't. They aren't consistent with speed, topping portions (especially cheese and guac.... some try to sprinkle 10 shreds of cheese and rush you off. and some use half a spoon of guac instead of a full spoon.) Get the hell out of here. Managers if you are reading.... here's your solution: Bring workers in from other chipotle's to teach your workers how to work fast and efficiently. Take 1-2 days to CLOSE and teach everyone how to operate a chipotle line. It's sad that I have to come and get lunch at 11:10 in the morning just so I know I won't have to wait 45 minutes to get lunch at 12:30. read more

Hard to believe that three stars is the most stars at a chipotle, but I guess that in and of itself says something. Unlike other reviewers, I did not experience slow service (went in at 6 PM on a Wednesday) and, while there was a short line, the place was not super crowded. I planned to take out, which is a good thing because I wouldn't be terribly excited about eating in the restaurant. I say this for no reason other than the fact that it just isn't a terribly inviting environment. Unlike other Chipotle's in the area (E. Hanover being my go to one), the decor is kind of Chipotle Lite. Almost like they started to make a Chipotle and then said, eh, that's probably good enough. Decor and ambiance aside, the takeout was good and as expected, and the service was pretty quick with no glitches in any of the order. I will be back...but only for takeout. read more

I have been to this location couple of times since this is the only Chipotle near by me. Today was the Worst experience I ever had so far compare to any other Chipotle location. One of the worker mixed up my order with the customer behind me while rushing. They messed up the plate, wrong rice, grilled onion, and gave to next worker without putting lettuce I Wanted. Meanwhile, One of the other worker was blooming while they were making my bowl right next to it. Tables were not clean either, it was wet and there were shoe prints on the sits. I ordered food at 8:30. Waitig on the line wasnt bad since they werE rushing. read more

The management for this restaurant needs to take a hard look at operations and the efficiency of its employees. I love the food, but every time I order from this restaurant I never get what I ask for. I am always missing an item or they give me the wrong order. This is the last time I will order from them because I am tired of paying my hard earned money to not receive my drink or the meal I ordered. They don't even provide napkins or utensils with the order. Poor service!! read more

Line is still slow nothing like a manhattan chipotle during lunch hour, lune would be out the door and youll still get a burrito and be on your way in less than 5mins.. great progress guys... read more

I was a bit aprehensive to come to this Chipotle due to all the highly negative reviews, but a bunch of friends from work were stopping here for lunch, so I figured I would give it a chance and tag along. The place was clean (the decor is fairly minimalistic to say the least) and I had no problems with my order overall. My salad was pretty tasty and everything was like all the other Chipotles that I've visited. It's a decent place for a quick lunch and I really didn't have any of the problems that others have had. read more

Unorganized and slow, very talkative as oppose to actually doing their job and I mean the entire line not just the workers preparing the bowls from the beginning of the line down to the cashier no body is doing their job in a timely manner, I had a bad experience at Bloomfield and I came here to avoid Bloomfield, it seems all the Chipotle branches are hiring the wrong people and not teaching the workers how to do their job and do it in a timely manner. I suggest chipotle hire new managers that rule with an iron fist rather than let their restaurant fall read more

Well I can't disagree with the other reviews completely. The place could have been a bit cleaner but the speed of the line moved very quickly. Some of the workers did seem to not work well together or maybe they were still training. In any event, the food quality seemed as good as any chipotle but the downside was that we took it to go and by the time we get back home it wasn't very warm, only 10 min later. read more

Not sure why everyone is writing a bad review about this Chipotle. It's a pretty good Chipotle - they have really friendly people that work there that get your orders done fast + the food taste good. As for the place - it looks like any regular Chipotle. read more

This Chipotle's online ordering is worst. Almost all the time we can't do a mobile order, it is slow, or it allows to order only a limit of options. I don't know what is going on this store but management needs to step it up. read more

What is the point of only ordering online. I pick up my food and there is barely anything in my salad. You can't see when they are making your food and I have literally no idea why this is that way when every other chipotle is open. I have contacted corporate because this is ridiculous. read more

I come here for the convience... sadly, this place stinks!! There is so much inconsistence here... I get that it shows how everything is fresh but its not just in flavor; a lot of times you get a huge fajita bowl, other times you're thinking "maybe I should have ordered two." The staff is nice, I mean, its still a fast food place. I dont think we should be expecting 5 star treatment. The thing that sucks about this place, is that you still leave craving chipotle....it never hits the spot! They def have a few things to work out. They need to get in line with the other chipotles because they just lack in quality, and quanity. read more

All I can say is WTF!? I'm so confused by all the horrendous reviews this place has gotten. Maybe I'm going at a decent time where the restaurant is still clean, the workers are still working off their coffee buzz, and all is still well in the chipotle world, but..I've had no bad experiences here for my lunch hour. Walk in, prompt and friendly service, good tasting food (all ingredients appeared fresh to me) and no issues whatsoever. Not really sure what all the semi-riots are about, but if you're in the area for a typical chipotle experience, I can give no reason that you would need to avoid this place as if it's some kind of death trap. Jeez. Tough crowd I guess... read more

I keep trying with this location. THREE times in a row, they cannot get my simple order right. I'm actually amazed. More upsetting than that, the staff is miserable. read more

Honestly. I love white sauce..... there was NONE! And I'm talking about sour cream. Anyway..... it wasn't good

I rate this 2 stars because...I have experienced better. Actually, Route 22 better. There were about 6+ people behind the counter, all looked like they were in chaos. I had the feeling that the line was going to be wrapped around the store and out the door but when I looked behind me, there wasn't more than 10 people. I ordered the bowl with 1/2 chicken and 1/2 carnitas and took my order to go. When I got home, everything tasted like spicy mush. The mild salsa was to me extreme, the rice was mushy and I'm hoping the chicken was cooked thoroughly. Suggestions? More training? Perhaps the Route 22 in Union needs to give West Orange a little training on cooking and coping with (small) crowds. read more

I agree with the rest: chipotle is wonderful and the taste is similar to other stores but where they are lacking: Management and efficiency. So slow here I get to write a review and wait over 10 minutes just to start my order. They don't know how to be polite and they don't know how to roll a burrito. They need help ASAP read more

Chipotle Mexican Grill - The long line waits but there seem to be enough workers - Mexican Near Me - West Orange, New Jersey

See all

I'm actually shocked at how badly these people screwed up a nearly idiot-proof, cookie-cutter franchise model. The service was horrendous, the dining room was filthy, gross tables, overflowing trash. It's not like I'm expecting very much coming into a Chipotle in general, decent faux Mexican fast food that feels healthier than Taco bell, but this place earns every negative review posted and then some. At 5pm on a Friday evening, I'd imagine a typically busy time, there were more people waiting in line than there were actually seated eating, and it stayed that way the entire time. The line food was running low and clearly wasn't fresh (my guac was fucking brown...) and the cashier was dicking around with another employee as I and other customers waited to pay for our cold, shitty food. Thanks for nothing, if anything I have learned to trust Yelpers even more (but come on, how bad could a Chipotle be?) read more

While in the past I loved coming to this Chipotle, the past experience was so bad I will probably find another one. There were only 4 customers in the restaurant, yet the workers were so loud with each other screaming at each other that I could not hear the person sitting right next to me. The food was still good though, but I recommend getting it to go. read more

Sad to say that (unfortunately) most of the negative reviews are spot on about this location. I love Chipotle but this location is just not up to par to other Chipotles I've visited. I've seen busier locations with cleaner seats/floors and a more attentive staff. Barely any décor and it's really small overall. Wish I had read reviews to this place before hand. read more

Does no one in Chipotle's management read these reviews and/or ever step foot in this place? Your store is clearly failing. How is it so hard for you to operate as a Chipotle? It's mind-boggling. There are stores in NYC & NJ that are 100x busier where you will get through your entire order in 30 seconds once you get to the front of the line. Here, you're probably looking at 3 minutes which explains why the line is always long, regardless of when you go. The line seems consistently understaffed & overwhelmed. They fail at wrapping burritos correctly. How is that even possible? If you had to know one thing while working on the Chipotle line, wouldn't it be to correctly wrap a burrito? Unreal. The seating area is always gross too, which just shows a lack of management. In short, this location sadly sucks. Please, someone at Chipotle corporate, declare Marshall law on this location and turn it around. If you're really craving Chipotle, this place will do, but if you're hungry in the area, go across the street to Kim's Sushi, next door for Jersey Mike's Subs (run 100x better by comparison) , or Whole Foods..all much better options. read more

I wish I could give negative stars! This place is disgusting. I was so excited to hear we'd have a Chipotle near us- now I wish it would close! I went there once when it opened. The place was FILTHY, the workers were rude and looked unkempt while handling food. That was when they first opened. I went back today and it was equally as disgusting. Tables, floor, and soda fountain area were disgusting. The lemons for the drinks were uncovered and had garbage in it. Eating utensils were near empty. Tables were dirty. I noticed people with non- chipotle food sitting inside eating at their tables. One of which brought in an outside drink cup and used the soda machine to fill it! Staff were still unprofessional (wearing shirts with food spilled all over them/dirty) and every time someone asked for guacamole they told them like 3 times ("You know guacamole is extra, guacamole is extra, the guacamole is extra") . It actually makes you not want to order guacamole because they annoy you and tell you each time they scoop!!! Its like people know- we get it -put a sign up! Go to a different location: East Hanover or Caldwell. STAY AWAY from this one! Its Gross!!!! The health dept should go pay them a visit! I hope Jersey Mikes steals all of their business -- staff there are nice and its sparkling clean!!! read more

I don't know about others, but I really have no complaints about this branch. Then again, I order from the Chipotle app, so my interaction is limited to pick up and paying. I lined up at around 4:30pm just to get an idea how quick the line moves--it took about two minutes per person. That's not bad for a moderately busy branch. I ordered three burritos; two that were half steak and half barbacoa, and one that was just barbacoa. The order wasn't complicated. Portion wise, it was the fat ass burrito I expected--plenty of guac, steak, barbacoa, sour cream, cheese, red salsa, and rice. The slices of steak were thick chunks as opposed to long strips. Yet, I won't say this is a flawless branch. The brown rice was a bit undercooked for two of the burritos I ordered. I was thinking that maybe it was just nuttier than other brown rices I've had, but nope--it was undercooked. Also, the steak was not that flavorful. I've been to many others (pre-Yelp) where the meat soaks up all the juices pretty well. Aside from that, everything was fine. The employees were friendly even when the line was almost to the door today. All three burrito orders I ordered were correct. Even my "special instructions" were on point, which was cilantro inside two of the burritos and two extra sauce cups of red chili salsa on the side. My order was ready in 15 minutes and the line was pretty long. This will definitely be my go-to Chipotle from now on. read more

Chipotle is my lifeeeeeeee!!!! Lol However this Chipotle left me feeling very disappointed. Where do I begin? When I first walked in it smelled like an old mop had been used to clean the floors and no one greeted me. I approached the assembly line and ordered my infamous steak bowl. The server took out little baby portions so I had to keep asking her for more rice, more beans etc...I noticed the steak was barely cooked. I couldn't risk getting sick so I walked out and decided not to eat there. I just don't understand the attitude that servers display when the consumer is spending their money. It's not like they were busy because one of the gentleman in the back on the grill had time to text on his phone smh I won't be back...I'll stick to the Chipotle in Bloomfield and Kearny from now on! read more

The chicken and black beans were cooked to perfection - so much better than any other Chipotle in the area. Chicken was kind of a little crispy and the black beans did not have too much of that Chipotle spice mix that they put on the beans and onions and peppers. Kudos to those doing the cooking - you are executing the recipes perfectly. You need to teach those at other Chipotles in the area. read more

This chipotle is horrible... Stay away and go to west caldwell or east hanover. They tried to charge me extra for rice when she barely put any on... No other chipotle has ever done that to me, and when I asked her when that rule took effect, she said last month. I went to chipotle last week. Got extra rice. For free. Know why? Rice is dirt cheap. And to charge 1.00 for barely a spoon full is BULL! read more

Didn't get the order right, and slowest chipotle I have ever been to. We asked for sour cream on the side and another worker tried to help and put it in the middle. Then the guy who was helping us put more on the side for us. On the other bowl they put steak instead of chicken and pork. read more

Chipotle Mexican Grill - Way too much sour cream - Mexican Near Me - West Orange, New Jersey

Pictures are worth a thousand words. Have a look for yourself. I posted the pictures below. -- This was an online order. read more

See all

I had just recently left this place and all I can say is the employees are a complete disappointment. I simply went to get a bowl and a burrito and was treated with welcoming service to a nice young lady in the beginning. Until I went to the next person who was in charge of the rice, beans, and meat. He was male and of African American appearance. Before anything I told him to "put brown rice in both" but he didn't do anything so I thought he was waiting to do everything together. But my burrito was already on the topping station so I went over really quick to tell the other nice young lady what toppings I wanted. However as I was talking to the lady at the toppings station, the male kept talking very abruptly over my conversation refusing to be patient until I finished talking to the other employee. Finally I went over and he kept prying the question and wouldn't WAIT and LISTEN since I already knew my answer on what I wanted. The other employees even called out his ignorance but didn't give him the level of re-correction I would give me my fellow employees at my job. Although they got the food correct and the other employees were of acceptable behavior- that man should be talked to by the manager. I would never come back here and I would not recommend coming to this place unless you want to be treated with disrespectful service. I even spoke to the cashier which I doubt will talk to the manager so I decided to make this review and hope the manager reads this. You simply don't treat people you serve, like friends or your homeboys but like CUSTOMERS. Would've thought you were taught that during training long story short, I am appalled and dissatisfied. read more

Chipotle Mexican Grill - Mexican Near Me - West Orange, New Jersey

0/10. do not recommend. this was one of the worst chipotles i've ever been to. chicken doesn't even taste like chicken. out of every chipotle i've been to this was the worst by far. overcharged me for a bowl by $6. the chips were hard as a rock with only 7 chips in the bag. not coming back here again. i love chipotle but this was very upsetting. read more

Horrible service and horrible food to go with it! I live in town and I refuse to eat at this location! Save yourself the time and aggravation and go to the one on Rt 10 in Hanover or drive over to Madison! I gave two stars because the line moves fast, the location is convenient, and they have lots of parking... read more

This Chipotle is ass. They still are not serving in store which is annoying, but I get it. I ordered for pickup at 9 pm on a Sunday night and arrived at exactly 9 pm. Signage says they are open until 10 pm. At 9 pm, the doors are locked and the store is dark. For some unknown reason, they stopped filling order at 8. We were told by the clerk, any orders after 8:10, they were told not to fill. No reason, no explantation, for not fulfilling orders 2 whole hours before close. Wasted money, gas and time for a "I don't know". read more

I am so disgusted with this location and this is not the first time with this location. Been going to Chipotle for years now and this location has got to be the worst. To begin you have the staff that is not enthusiastic about their job, but have a nerve to have a tip jar for the staff....REALLY!!! I never got it where these establishments that provide a service (that is their job) and it is not waiter service is looking for a tip. Someone help me to understand. Then you have where they are like rationing the options that you request. To top it all; this location is also not clean. The other stores I've been to you always see them wiping up spilled food and keeping it tidy; not here. This store needs a secret shopper read more

I don't understand the bad reviews for the west Orange location. It's actually the best one in area. Much better in quality and quantity than east Hanover and Wayne. I've eaten here a handful of times, most other times I'll get takeout. They don't have a lot of seats but all the times I go I've been able to find a spot even with a group of 4. Seems like the chief complaint is eating there, takeout is a very good option to avoid that. read more

Chipotle Mexican Grill - Chicken bowl. The perfect lunch - Mexican Near Me - West Orange, New Jersey

Chipotle is the best fast food ever it doesn't matter what people say everyone is entitled of their opinion and sometimes their opinion is ridiculous and people will complain about this silliest issue when there's always a solution to A problem way too many people think they're in title of anything and everything chipotle Mexican Grill is a great and sub stainable way to eat on a daily basis I personally love it ! And I really do hope so are you everyone who loves Chipotle please write a quick review thanks read more

The service at the West Orange location is terrible... Ordered at 5:06 and promised for 5:15 Didn't get my food until after 5:45 ... It was COLD and had NO TASTE ... I went in while waiting and spoke with manager and she was of no help ...!! I even attempted to call and their phone was not working...It kept disconnecting you ...!! I ordered 3 meals labeling them appropriately now and I had to open everyone's meal to see which one is whose ... And ... even after trying to heat it up and eating it there was very little chicken ... most of my food was rice and beans only... !!! Come on Chipotle you gotta do better that this ... Standards are dropping tremendously...!!!! Ohh ... and when I went in the restaurant to check on my order and looking at them prepare the meals I couldn't help seeing this worker had his pants so low under his butt that his grey jockey shorts was totally exposed... Seriously...!! read more

I love Chipotle. Love. I have been eating Chipotle and pushing mothers there for over 10 years. But this Chipotle is awful. The food is continually below the typical standard. The service is subpar. I am always disappointed when I eat here. It has gotten to the point where my girlfriend doesn't want to eat at any Chipotle because this one is so bad. You can do better Chipotle read more

Worst Chipotle in the area. Order from any other Chipotle - just not this one. Terrible service.