I had my van towed there from the 33 because a pothole blew out my tire. I asked for a used tire…read moreand got one for $70 out the door. That tire was leaking from the time it was installed! I guessed it was my rim causing it until the plug came out!!! Now I will Never go there again! I do tell this story to everyone that asks me where to go for another tire. I'm asked a few times a week too. Lol Obviously, I feel I waited to long to take it back so I can't say what they would do, but I'm guessing it wouldn't be much if anything.

Great experience. My car was at the airport with a flat tire and I was out of town. They changed…read morethe tire for me before I got back. Price was very reasonable. Service was quick and communication was great. I highly recommend Tire Depot.

Great detail- however, they removed my toddler's car seat. It's a bitch to install. Also, the…read moreplace is very small on a busy street; thankfully, one of the technicians got my car out of the lot. All in all, they did a great job on my car. You know you have a messed-up back seat when your toddler says, "Uh Oh!" I suspect there was a bushel of Goldfish crackersin the back seat! Thank you, Bison Automotive!

Took my vehicle here for an inspection, will definitely be back!! Not only are they professional…read morebut so pleasant! This is the auto shop to go to! Professional, trustworthy and quick! I highly recommend!

Needed to find a go to mechanic in Buffalo for my daughter. Her car had one major issue and one…read morerelatively small one but that one had some slight safety implications . My strategy for finding any new third party is to read the reviews and try and synthesize the truth, speak to a decision maker and assess and finally ask for some quotes for the parts and labor. I spoke to four shops and of course everyone needs to see the job before finally committing and that scope can obviously change. Sam freely and patiently gave me some quotes for both (others couldn't get past - we need to see it), the quotes and the final pricing were both very fair and competitive. Mo communicated freely during the fix and heres the kicker and why we'll trust these guys moving forward. They easily could have turned the minor job into a relatively major fix and they didn't, the problem and solution was less in every sense than what I assumed it would be including their cost - great job the both of you!

Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

Had an issue with my car and nearest date they could get me in for service was in three weeks…read more Waiting that long would have caused damage to my car. Spoke to Madison in service and she was able to get me in next day. She kept me up to date with the issue, the time frame and outlook. She was outstanding, some of best service I ever got from a dealer. Mr. Cappellino, give this employee a raise for her remarkable people skills!

Found out that the Tread Cities offices on Genesee street and the other in Lockport are no longer…read morethere. Found another place to take care of my tires.

Customer service has gone downhill since I was last there a few years ago. I dropped off my '20…read moreJeep GC wheels for new tires and road force balancing. I stripped the wheel weights off, cleaned the inside of the rims and deflated the tires for them. I made the deal and paid a deposit Monday Oct. 28th. Dropped off the wheels Oct. 29th and was told they might be done by 4 pm Oct 30th. They had to get the tires from their Lockport store. I called them at 4 pm Oct. 30th to check status. Not done. Called back Thursday Oct 31st. I was told they have to get the tires from the Lockport store (???) and they will be done Friday Nov 1st in the morning. I called back at 12:30 Nov 1st to check status. They are working on them right now. At 2:30 they are finally done. I get them...take them home and mount them. I looked at the date codes just out of curiosity. Normally 4 tires would have matching or close dates codes. 2 tires matched (2124) 1 tire is (3323) 1 tire is (4623). So 2 tires have been sitting for 1 year and 2 tire were made this year 2024. No apologies, no discount for my inconvenience. I will never ever do business again nor trust Tread City Tires.

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

West Herr Toyato on Main/Transit Williamsville there always there for you! We bought 7 cars from…read morethem threw the years. Best prices in town! Customer service is very accommodating to you for your needs! Thank you Toyato.

After driving over an hour from Rochester to West Herr Toyota in Williamsville to test drive a car…read moreI was interested in, I expected at least a professional conversation about purchasing. Instead, the used car manager, Jason Peters, told me in a dismissive, condescending way to 'go buy it somewhere else'--before we'd even started negotiations. I left feeling insulted and disrespected. I've since contacted the dealership about his behavior and have not heard back.

We had our AC fail on a 100° day while traveling to Niagara Falls. Most shops were closing, but…read moreMike at AM Automotive kindly waited for us after hours. He quickly fixed the issue and got us back on the road. Friendly, professional, and a true lifesaver -- highly recommend!

Great guys with great service and quality work. Needed an alignment on my lifted subaru which can…read morebe tough to get a proper alignment on and they nailed it. Very reasonably priced as well.