Honest and qualified and really nice! Good follow up. Knows rat behavior and kills them!!

Quick and thoughtful response time and time to service from our initial call was very reasonable. Thoroughly explained everything we needed and came up with an efficient and effective plan. Would highly recommend. Thank you! read more

Joel was such a pleasure to work with and we will be contacting him any time we have a pest/rodent issue in the future. He came to our house to take a look at our issue and provide a free estimate. He couldn't find any problem areas where the rodents could be getting in and was honest with us that there wasn't much he could do since whatever we had under the house probably only comes and goes every once in a while. But he still set up some free traps in our crawl space for free. We really appreciated him not trying to over-sell us. read more

Found these guys listed on the Pest Control Operators of California web site. I have been meaning to write this review up for a while now and just now getting to it because they deserve it. Back in January of 2009 I called Choice Pest Control (out of Sierra Madre) and talked to Art Megdaleno. He was very professional and I told him our situation (rats had gained entry to the crawl space and attic). He was actually able to come out for a look the same day. My husband tried to just put rat poison in the crawl space hoping that would fix the problem, well it just caused more problems as one of the rats died somewhere where it couldn't be found and the smell was wretched. He spent about 45 minutes looking in the attic, checking the exterior of the house, talking with me about what we had done right, and what we'd done wrong. He was able to find what pretty clearly looks to be the "entry point," the vent screen behind the AC which had clearly been gnawed on and pried open (it originally had a small opening in the wire mesh to allow for the pipes to the AC, etc.) He explained rat behavior what they look for what they need, etc. and it really helped to learn this, I'm sure it'll help us better prepare and protect our home. He told me they charge a flat rate to set rat traps and to check them twice a week for six weeks. He also quoted a figure to mend/fix the vent screen in question, but he actually told me exactly how to do it ourselves, knowing I'd probably want my husband to do it the same day, (which he did). Because it was raining, he agreed to return again and finish looking over the house up on the roof (he saw some possible areas on the roof line where he wanted to get a better look). It was good to have expert eyes looking the house over for these subtle breaches. He came back as agreed and re-toured the house and showed everything to my husband. I think it's safe to say everybody hates dealing with this yucky situation, but it is good to work with professional, friendly, thorough contractors. I liked that they take the time needed to talk with you, educate you and who show up when they say they will! You don't find many of those. This is pretty much a taboo subject, doesn't come up at dinner parties much! I know it's hard and embarrassing to ask for a recommendation, so I wanted to get the word out here. I have recently dared to talk about this with some trusted friends and it seems EVERYONE I share this with, immediately "confesses" they've had to deal with a situation of their own--it's just not something people talk about. (I have just called them again to confirm they are listed out of Sierra Madre on the pcoc.org web site and listed under Pasadena here, but they are the same company. The gentleman I spoke to was not Art, but was just as polite and patient). read more

This was my first experience with a pest control company. Having had two cats for the past 18 years, we never had a rodent problem. Unfortunately, they both passed with in two weeks of each other. It only took another two weeks and rodent droppings we're being left in the kitchen. Then our fruit and chip bags we're being noshed on every day. So we put our food in the oven. We called Joel and he came out. After evaluating the ways the rodent was getting into our home and garage he gave us a fair price to block all the entrances and set traps. In only a matter of a few weeks, we were rodent-free. Thank you, Joel. read more

I used them at a property in Beverly Hills and they were professional. Sixto was our guy. He would just come in and do what was needed then leave. He was always on time as well. I decided to use them at another property in Santa Monica. This time they sent a different guy. I'm not going to publish his name out of courtesy. He was okay at first. There was a major rat problem and he had to set several traps. When he arrived I specifically told him that I didn't want to know anything regarding their demise- just get in and get out. Well, he ignored that request and told me anyway. I reminded him of what I said. Then there was a dog on the property that did not like strangers so I informed him that we'd have to pick a day for follow ups so I could make sure she was locked up then. He came by unannounced one day. First of all, I was outside doing yard work so didn't hear the bell. But I heard the dog going nuts. I had to stop what I was doing to deal with him. He said he didn't know what the schedule was. He also said he was going to give the dog treats the other day to bond. He didn't even ask if that was okay. The dog has allergies to some treats. One day I had her locked inside and told him not to come near the windows. I had the curtains closed- but what do? He stands outside of the kitchen window to tell me he saw ants! Good grief! That could have waited. This guy doesn't listen. Or maybe he does, but ignores it. The last straw for me was his unprofessional text messages. There is a big difference in being friendly, but professional. He used terms of endearment to address me. Totally inappropriate. I told him it made me uncomfortable. He then texted me a long winded message defending himself. He could have just said, "sorry, I understand." Such drama with that guy. He needs to not be so personal on the job, but just be pleasant then go. Not sure if I will use them for other properties. Hate to give them this review, but maybe people can request Sixto as their guy. read more

I've had rodent problems for months. The guys I'm using haven't been able to get it under control. I called Choice, and their technician, Joel, called me later that day. I described the problem, and what had been done, and he came out the next day to do an assessment. He was there for over an hour--he went on the roof, and checked all the work the other guys had done. When he was done, he gave me his honest opinion on what the other guys had done, and what Choice could do for me. OH, and he didn't charge me! Up til now, I haven't been clear about this, but I have to say--Joel is amazing!! He's thorough, he's professional, he completely understood my frustrations. I'm giving my old guys one last chance to deal with the issue, but I'm pretty certain I'll be calling Choice within the next few days to schedule an appointment with Joel. read more

Joel Pena knows his business and knows his client. He is very knowledgeable, very thorough, very honest, very friendly, and is a great communicator. We had a rodent problem and Joel inspected our property from top-to-bottom, side-to-side, and end-to-end leaving no location unchecked. He defined the rodent access locations and set many traps to eliminate the rodents, getting 4 over a roughly 10-day period. All traps were reset and then Joel closed off all of the pest access locations around the house, under the house, and on the roof. The traps remained set for another week or so and no new pests showed. Joel's process and personality give us a very high confidence in his work. We are thankful we chose Choice Pest Control. read more

I had a great experience working with Joel at Choice Pest Control. He was able to diagnose my problem right away and he gave me a fair quote. Definitely will be using him again for any future needs. read more

Read how great this company was, called. Left a message, man called back, then had to call me back again. When called many questions about my problem and house. When found out I was in NW Pasadena, told me he would call me back! NEVER DID! NEVER USE THIS COMPANY!!!!!!! read more

This service is the best! Joel was prompt, very competent and professional, and a nice guy. He took care of the problem, kept us informed about the steps involved, and followed through to make sure everything was perfect. read more

We've used Choice three times and they have really done the job! The owner himself comes out and is charming and polite. The prices are reasonable and I never feel in the least ripped off. I will continue to use them and recommend them to family, friends and all of my Yelp buddies read more

I have worked with Choice for over 12 years. They have always provided great service, upfront, prompt, responding to my frantic calls about wasps and rodents. They are fair, honest and have become a trusted referral source. I recommend them all of the time and have never had anyone be unhappy. Thanks read more

Rats. Noisy, annoying, keep-my-wife-up-at-night-so-she's-cranky-the-next-morning rats. To say I was motivated to get rid of our attic dwellers is an understatement. On the basis of Jay F.'s extensive review, I decided on Choice Pest Control, and I'm incredibly pleased that I did. I also got to work with Art Magdaleno, who as advertised, was professional, supportive, courteous, and caring. Art setup traps that very first day, and came back again and again to work on "rat-proofing" the house, as well as to check the traps. As it so happened, it looks like his "rat-proofing" locked the rats on the outside, because no traps have so far sprung, and although for a few nights we heard rat frustration trying to get in, they don't seem to have been able to make it past the defenses. Most importantly, the make-my-wife-cranky scritching has stopped :) Almost forgot, I also had a bee-hive problem I'd been ignoring for six months, and Art did a great job of taking care of that too! He even showed us the honey comb after he had removed a mass the size of a volleyball :) It might be a silly metric, but I gotta say it really impressed me when Art whipped on a couple of booties over his shoes before walking into my house to do his work - we've got a no-shoes policy (based on a lifetime of bare feet growing up in Hawaii), and it was nice to have someone respect that. Anyway, you got pests? Call Art. He'll get it done, do it right, and leave you happy :) read more

Rats were taking over our home and ruining the floors. After weeks of trying to get rid of them, I called Choice and a specialist came over the next day. He gave me an estimate of the cost which I accepted. The next day he came over and set traps everywhere, inside and out, A week later, he came out and blocked all the places where they were getting inside the house. This action essentially "rodent proofed" the house. He came back over and over for six weeks to check on how things were progressing. On his last visit, he pronounced the completion of the service. That was two months ago, and I haven't seen a rat or any droppings. I am so relieved to be free of this extremely disgusting problem. read more

Joel is determined to find critters and not let them back in! We had a dificult situation with an older building and over the course of time Joel did extensive work to seal all entrances and catch mice and rats. He was always pleasant and cordial. Highly recommend! read more

We have been using them for our home and business for years. They are professional and very good at what they do. If you have unwanted guests, they are ones to call. read more

A great professional service. Joel is always available and ready to help. We have been using this company for many years and they always deliver the goods to whatever pest we encounter. read more

Choice Pest Control is really great. They come as scheduled and will seek out your problem and offer solutions when needed. I highly recommend them to anyone who needs regular servicing or who has a pest problem. read more

They are consistent and come when when you have a problem. I am an 8 year customer and totally satisfied with their service. They keep out what I don't want in! read more

Choice Pest Control was recommended to me by one of my neighbors. Joel is very prompt, courteous, and professional. I am confident we've got our pest problems under control. I would recommend Choice Pest Control highly! read more