Walked into the Verizon store and it was crowded. Lots of people wanting to be waited on, I guess…read morebecause this store also offers service for FIOS and other products, not just cellphone service. The staff really is hurried and not very attentive. It's a shame, because ATT and Verizon are supposed to have the best network coverage in the country. I waited so long, I did not get anyone to come to help...it's a pity. I guess I will have to check my options online..that might be the easiest thing to do... Some background on this company.......Verizon is the largest wireless carrier in the United States, with 142.8 million subscribers at the end of Q4 2021. The company is headquartered in Basking Ridge, New Jersey. It was founded in 2000 as a joint venture of American telecommunications firm Bell Atlantic, which would soon become Verizon Communications, and British multinational telecommunications company Vodafone. Verizon Communications became the sole owner in 2014 after buying Vodafone's 45-percent stake in the company. It operates a national 4G LTE network covering about 99 percent of the U.S. population, which in the second half of 2020 won or tied for top honors in each category of the RootMetrics RootScore Reports.

The absolute worst online customer service to complete very simple task. You can wait up to an hour…read morefor a chat agent to assist you. Expect to wait an hour and then be disconnected for requesting to cancel your account.

Beware of Xfinity Home Security. To simply replace the battery in a door or window sensor requires…read morea service call because there is a tamper switch inside. The optional service contract of $5.99 does not cover changing batteries, so plan on paying a technician to come and change the batteries as needed. I'm sitting at home waiting for the tech to arrive in the two hour window they've provided, only to watch him change a battery and bill me! I thought this system was to prevent a robbery, not to ensure one!

worst company ever all they do is lie to you. I'm tired of these people customer service talk plus…read morecompany Xfinity.

I reached out to Mr Home Guy for a quote on Yelp, and they got back to me almost instantly. Once I…read moreconfirmed that I wanted to use their services to mount my tv, they scheduled the appointment really quickly and I was able to get someone to my home the next day. I could also pay and tip online. Their contact consulted with me throughout the service to ensure the tv would be where I wanted it, and he was careful to put down protective cloth so that they wouldn't leave a mess. He worked pretty quickly, neatly, and ensured I was good with the service before he left. They also provided a cord cover for the tv cable without an extra charge. Overall, it took about 30 mins. It was a little pricey, but I knew that beforehand and chose them because they had good reviews! Would definitely recommend.

We had the pleasure of meeting Joe today, and our experience was absolutely wonderful. He was…read moreprecise, professional, and made sure that we were happy with the service provided. After shopping around with different companies, we also saw that Mr Home Guy provided the most reasonable quote. We highly recommend mr home guy, and we are very happy with the tv mounted over our fireplace

Very pleased and would hire again. Roberto was extremely responsive, got me onto his schedule…read morequickly, and Ramiro was extremely professional and knowledgeable. Wonderful experience!

They installed my TV on the wall with the necessary outlet and bracket . They did an excellent…read morejob. I would definitely recommend.

I've been an ATT mobile customer over 30 years, back before Cellular One, Bell Atlantic, etc…read more End of October, my daughter went to the ATT store in N Providence RI to purchase a new phone. She ordered a flip phone. A few days later it arrived. When the phone bill came, I noticed there was another line added to the bill - we already have all 5 of us on the plan, including my son who is active duty military; there was no need for another line. I know you have a promotion about adding a line, so I asked my daughter if maybe she agreed to one - she said no, she just ordered the phone and it was never brought up. I then filed a fraud complaint with ATT, which was rejected. I called ATT after speaking to them on chat and was told to file (another) fraud complaint; that was also rejected. I then spent countless hours on the phone trying to get said line removed as well as the associated charges. I finally reached someone in the retention department after I told them I was going to elsewhere and she removed the line and gave me the following information (some of which I had). The line was for an iPhone 14 The phone number The IMEI number and the employee who added the line and then USED it from that store The line was also used to data and calls, including Latin America My daughter went back to the store to try and straighten out the phone bill and the manager, Dave, tried to help her as far as that was concerned, but got nowhere after 2+ hours. He also refused to address the employee issue - adding a fraudulent line and then using it. I then wrote a scathing review on Google about the store and the manager (supposedly) answered me and told me to take it up with Prime Solutions as they own the store. I have relentlessly emailed them and now on social media, messaged them with NO RESPONSE. it's been over 4 months now and I've heard nothing from Prime, or the store. I finally got in touch with the PRESIDENT of AT&T (yes he answers his email) and he personally finally fixed my bill and (supposedly) is going to reprimand the store and the employee. NOBODY should have to go to that extreme - the employee should be fired, full stop.

Are you thinking of getting AT&T? I'll save you the time,…read moreDON'T!!!!! Expensive, awful service and customer service that is comparable to an old drunk who reeks of stale cigarettes! Say yourself the time, seek phone service somewhere else! You'll thank me later!

Steven is the man! It's been about two weeks since I visited and was never happier. He found…read moreseveral deals to lower my monthly payments I never could've found on my own, reducing my monthly bill by a whopping $40 a month. Two new iPhone 16s with a new contract and he did all the work and transfers there in the store in about 2 hours. Didn't even try to sell us anything we didn't need, just straight up service. Explained everything multiple times to make sure I knew what I was signing. Couldn't be happier! Definitely going to be returning for future business with them.

I cannot say enough about Stephen A and his service. Brought in my elderly aunt to get a cell phone…read moreand switch her tv/landline/internet service to her new apartment. He was exceedingly patient and made sure she got the best prices for services she actually uses.

They tried to charge me over $5,000 even though I have a dish on the top of my roof now. I would…read morenever recommend them at all now. They are huge scammers forever.

Do not honor their contracts and increase prices within six months in. I am contemplating dumping…read morethem and terminating the contract with them i dont care if it cost me 350 bucks.