Feb 10, 2026 I am…read morevery happy with my regular dentist Nadia Navid, as I have been going to her for over 15 years. During my last check-up, it was determined that I needed a root canal on the #30 molar, and I was given a choice of Orest M Balytsky, DMD, in Petaluma (who retired some time ago), and a married endodontic couple in Santa Rosa (forgot their names). I called the Petaluma one to get a rough estimate and was quoted $2906. So I called Santa Rosa and was quoted $3405. Both seemed a little high to me and when I mentioned it to two friends, they agreed. I then chatted with my neighbor, and she said that her husband and daughter went to Dr. Mark Roper on Cypress, and they were very pleased with him, and she suggested I call. THAT WAS THE BEST DECISION I COULD'VE MADE! The quote from Beverly, the receptionist, was almost $500 cheaper than Dr. Balytsky, and almost $800 cheaper than the Santa Rosa one. I made an appointment and immediately felt confident with Dr. Ropper, and his dental tech, Amy, and when he checked my tooth, he said I didn't need the scan -- saving me $150 right there!!! To make a long story short, I just got home and could've been happier -- not just the reasonable cost (total $2490) but the professional treatment and overall experience. (2 weeks after my root canal, I learned from another friend how happy he was with Dr. Roper.) As Beverly explained, Dr. Roper does not have multiple partners or office locations and doesn't have a huge staff -- just Amy and Beverly. I can't recommend Dr. Mark Roper and I hope my dentist, Dr. Navid, takes note of my 5-star experience/rating, and recommends her other patients to this excellent practice. She owes it to her patients -- and not just for cost reasons.

My dentist wanted me to get a root canal from another dentist. But he was busy.so I was sent to…read moreDr. Roper. My first Root canal...absolutely a great experience as much as a root canal can be. In 2024 I needed another. Dentist sent me to another guy....let's say..N. McDowell/ blue tile roofs building. This guy...was horrible!!! Like Rocky horror picture show horrible!!! 3 hrs...temp filling/not done/ family crisis/ 4 weeks/ another three hours. And horrible bedside manners.. 3 k later!!!!!. Flash to today...2025 Need another root canal. I told dentist..."I want Dr. Roper".. Today...showed up at 8:00 am. He looked at the problem/ we discussed/ He explained everything as he went. ....i walked out the door at 9:48 am without any pain It's now 8:00 pm and feeling fine. This is your man if in need of a root canal... You do have a choice..so ask for Dr. Roper

I needed a root canal because my tooth hurt a lot. They saw me for a consult, recommended that I…read morehave it done, and Dr Daniela Auerbach took care of me immediately. Apparently my root canals were very calcified as she had to work on me for quite a while, but she got it done explaining everything along the way. She must be tired at the end of the day as it is a pretty physical effort on her part. If I ever need another one, which I hope I don't, I'd see her again. It's nice not to have a toothache.

I am writing this so people can be aware of the falling customer service standards. I work at a…read morehealth clinic myself, and would never address people in the manner that "Debbie" did. I had to cancel due to a family emergency, something we all have to go through sometime in our life. Instead of being kind and rescheduling with me, Debbie sighed and acted as if I was an inconvenience to their facility. A root canal among other procedures are expensive enough, and no one needs the attitude or rude services when they already are going through a rough patch. If you have other options at your disposal, definitely do not go here and deal with someone as nasty as, Debbie. Good luck out there!

I had high hopes for this dental office when I first started going. At the time, I was living in…read morePetaluma and wanted to make the most of my benefits to stay on top of my dental health. My first visit went smoothly -- I had a cracked filling that was repaired without much issue, and it gave me a sense of confidence in the practice. That changed quickly. The doctor convinced me to place a crown on a tooth that had previously undergone a root canal. My prior dentist had been monitoring it and wasn't in a rush to do anything, but this provider made it sound like a necessary next step for my health. I trusted that advice. But from there, the entire experience became a mess. What should have been two appointments turned into four. I had to come back repeatedly because the temporary crowns kept cracking -- twice. Each time I tried to communicate that something felt off, that it was uncomfortable and gross to have a cracked piece in my mouth, I was met with attitude -- like I was an inconvenience. I wasn't being dramatic; I was just asking for care that should have been basic. What made it worse is that every visit felt rushed. I came in kind of urgently for the final crown because the temporary had come out again, and she barely looked me in the eye. While placing the permanent crown, she let dental debris and chemical dust fall on my face. At one point, she even grabbed my face abruptly. The whole interaction lacked any gentleness or bedside manner. Going to the dentist puts you in a vulnerable position -- you're literally lying down, mouth open, trusting that someone will care for you. After spending close to $2,000 with insurance, the bare minimum I expected was kindness and attention to detail. Instead, I was dismissed repeatedly when the temporaries fell apart, made to feel like I was a nuisance, and given treatment that felt rushed and careless. To top it off, all services must be paid for upfront, and despite the inconvenience and multiple return visits, there was no offer of compensation -- not even a basic toothbrush. And I was now driving close to 40 minutes each way after moving, just trying to get the work finished. I don't know if it's the materials she uses, but the quality felt low, and even now with the permanent crown in, it looks nice but I don't feel confident in the work. I honestly felt compelled to leave this review, which isn't something I normally do. But this was a stressful and disappointing experience -- and not one I would ever choose to go through again.

My wife and I have been patients at North Bay Smiles for several years and had generally positive…read moreexperiences with Dr. Szyperski and her team. However, we've decided to discontinue care. We initially chose NBS because they were in-network with our insurance. Over the past year, we began receiving bills for routine cleanings. After paying them, we followed up and were told our insurance denied coverage because the appointments were scheduled a few days prior to our next six-month eligibility window. NBS initially acknowledged this should have been caught when the appointments were scheduled. We understand that insurance coverage can be nuanced, but we also believe it's reasonable to expect an in-network provider to be familiar with a major insurance company's guidelines and help ensure their patients stay within coverage on something as routine as dental cleanings. We brought the issue up to Dr. Szyperski, and she immediately dismissed it as an insurance problem. The coverage rejection was framed as the insurance company being misleading, and there was no accountability or empathy for the nearly $500 we paid out of pocket for services that would normally be fully covered. She even went so far as to ask if we expected her to work for free and confusingly put it on us to decide if we wanted to pay the remaining balance or not (we did). We didn't necessarily enter the conversation looking for a refund or credit, but the lack of any ownership or empathy was disheartening. We don't intend to discourage anyone else from seeking treatment at North Bay Smiles--it was a solid dental practice for us up until that point, and I appreciated that they didn't recommend treatments unless they were absolutely necessary. But at the end of the day, I won't support a business that costs me money and doesn't appear to care.

I was blown away by the whole experience. This place is organized and well run. The people are…read moreso friendly! They have massage chairs in the waiting room, Netflix on the ceiling of the patient care rooms, essential oils, and a bunch of other comfort options. It feels a lot less stressful than all of the other dentists I have been to.

It wasn't just one individual thing. It was many Things that…read moreadded up to dissatisfaction. 1. My first apt. With the dentist went well, except for two things; They had more paperwork than I've ever filled out anywhere. They wanted my ss number too but my dentist retired so i thought this was the new norm. Firstly, It was very inviting as i walked up ,,with a community garden and a banner supporting local kids organizations as well as a massage chair inside. When I was greeted by the dr. She provided aromatherapy, showed me a tv on ceiling, as well as genuine personal care and concern. She suggested a cosmetic procedure. They tested the acids in my mouth and the dentist recc "hello" toothpaste from target. She said it would set the ph so as to not be so acidic. (The ingredients in that toothpaste are toxic. ) my second concern. I looked up what would help naturally and found that bicarbonate was best. 2. Before the next apt. I was bombarded with voice msgs., texts and emails confirming my upcoming apt. Then i was texted and phoned asking if i wanted to come on short notice to be seen where someone had cancelled. As the calls and texts increased, i phoned and asked if they could just text once the day before reminding me. It never stopped; all the texts and asks. 3. When i came to my teeth cleaning, the hygienist was ten min late and her equipment was broken and she asked me to hold it and operate it for her while she cleaned. Then i had to ask for toothbrush, but she was out. There was no floss or paste provided as i was used to my whole life. I tried phoning before next apt. And AI answered and would not let me speak to a human. :-( 4. The next apt with hygienist ,,same thing; late, scattered pre occupied woman; equip not functioning properly and she had a toothbrush only. Bamboo with plastic bristles. 5. The next teeth cleaning apt. It was a temp hired hygienist. She was short, succinct and impersonal. When i asked for a toothbrush she was a bit put off and then rushed out to her next client. No goodbye, didn't know my name, etc. 6. I then, had x-rays, which i got an estimate for, and was told i needed a procedure. The attending dr. (Different than the first) was not clear which teeth and no details were stated in such a way that i could understand. I was given a piece of paper i could not read. She too was succinct and just to the point, impersonal and disconnected from the human connection. (I felt like she was a robot talking to what she thought was a robot. ) 7. Before that, i phoned and asked for an estimate for x rays. I was given an estimate. 8. When i got in i was then told it would cost nothing. They couldn't find nor did they know who gave me the original estimate. Then i was ushered to another back office person and given a large $ estimate. For the next procedure which at this point, did not trust. 9. Meanwhile, the calls n texts and emails never stopped. 10. I came in very nervous to do the procedure based on the care id been given. I expressed that to the person that seated me. She never said, can i get you a glass of water or put your chair back n turn on the tv while i go get someone who can talk to you about your anxiety? no. She left and i never saw her again. 11. Then a different dr than i had seen the first time came in. It was the same expressionless non-concerned woman. She was the one who gave me the sheet of paper instead of an explanation of the sheet which was not readable. She clearly did not have any intention of re-assuring me or listening to me. Instead, the told me how it was and what i could do if i didn't care for it so i got angry at that point. She could not wait to get to her next apt! The business is all about the $. It appears corporate. . They are unorganized and do not listen to their patients needs or concerns. 12. After i left the last time, no one phoned to apologize or ask for feedback for future needs of patients. Sure enough, i found a person dentist that charged $200 instead of $750 for bite guard and turns out i do not have any cavities. They told me i had TWO!!!!! Thank god i trusted my intuition.

Dr. Chan is the best dentist I have ever gone to, and I've had a life-time of dental procedures…read more She is a world-class proven master of her profession, and I feel very lucky to have her on my side! Anyone apprehensive about going to the dentist can be instantly reassured. I had a filling and a crown done in one appointment and I actually fell asleep! I am bragging about her to everyone I know. She's a phenomenon conveniently located and committed to her patients comfort and care, a great humanitarian. The entire staff reflects these qualities in the kindest way. I recommend her highly.

Wonderful, I would like to recommend this dentist .I love the way they made me feel comfortable I…read morehighly recommend visiting DDS Chan.

I've been a patient of Dr Heggli for over 30 years. He is not only a true professional, but also a…read morefun and interesting person. His staff is friendly and caring. I highly recommend him.

Makes patients feel relaxed and is fun office. He has advanced education and equipment for doing…read moremost all things in office versus swnding to a lab and having to wait weeks. I had 6 veneers in On my way! Visit. Was perfect. No more yellowing teeth.

You overcharged me for cleanings that should have been covered by my medicare delta dental plan…read more(they confirmed this over phone!) For three years i had to pay 200++ every visit! I think you are fortunate that i never issued formal complaint! And now you are sending me emails on what great members of the community you are. You take advantage of seniors!!

Turned me away because I couldn't handle 20+ X-rays even though I told them in advance that I…read moregagged and have muscular dystrophy.

Great as usual! Plenty of staff, very professional and…read morealways punctual. Wonderful practice.

..just had a filling and cap at the same time...once again top notch care and expertise and no pain…read moreor discomfort...excellent communication and consideration...!!

Found them online. Great service, Porscha was great with not being the typical barbarian of dental!…read moreFriendly and business focused on experience. I hadn't been in a few years, they made it about moving forward and being positive. Scheduled for my next visit. Thank you so much! Wish sure there was 6 stars, I never leave positive reviews.

While the quality of the actual dental work is great, their billing and insurance 'quotes' are pure…read moreinsanity and unethical.