Hi everyone!! First, let me apologize for how long this is! I had a bad experience last night with Christopher's delivery. I posted the review last night, and wanted to add some things this morning - like the PHOTO It's long because I want to make sure you have all the information you need to make your decision when it comes to deciding where to eat! THEN, I had to revise it AGAIN because my boyfriend left out some key information from last night that I didn't learn till today!!! Crazzzzzzy!!
Make it a great day!
I am the nicest person. Ask anyone. But please don't tell me you fried the onions when you clearly did not fry the onions on our steak sub.
We are house sitting and my boyfriend loves the food here. I was in the mood for a steak sub so we placed an order for delivery - a whole cheesesteak w/provolone, LTM, fried onions and hots on the side, and an order of mozzarella sticks. Almost $22, including tip.
The food arrives, my boyfriend opens the bag and the smell of raw onion permeates the air. See - we were SHARING the sub, and he can't eat the raw onion cuz he has some kind of reaction to it. He can eat them fried, but not raw - he gets welts, hives...It's really weird (but, he has really weird food allergies) Now, I heard him say, CLEARLY, when he ordered, that he wanted FRIED ONIONS on the sub.
I submit my photo for your review and I ask you - is this the photo of a fried onion? And...I'm trying to be nit picky - I'm really not - but why the HECK are they so big if they are on a sub?? I mean - you are gonna get a mouthful of onion in several bites!! The fried onions I know of are soft, yielding and caramelized. These onions are hard and still smell like RAW FLIPPING ONIONS!!!
So...I call Christopher's and I say that, there has obviously been a mistake; the smell of onion is permeating my home...clearly these are not fried. I hear the back and forth about fried onions and then the verdict:
"The onions are fried, ma'am."
OMG! And I tell them to look for their review.
We get a phone call back. This time from a woman, who "knows the onions were fried because she did them herself." Ok. In what world these onions are fried, I want to know.
My boyfriend - in case I haven't mentioned it, I don't deserve him - says "I'm just gonna take the sub over there." It's not about getting my money back, at this point. It's about them knowing what the frick a fried onion looks like...
So he goes, and comes back...they were far nicer to him in person than they were to us over the phone, and they did refund our money. However, there was a female employee who told him he should have just ordered pizza...
Who does that?? Lol - I spent my career managing employees in Customer Service and I can tell you I would have sent employees home - or even suspend them - for the level of service I received.
The saddest part about this situation is, it used to be all about the customer, remember? In some way, when we work, we all have customers, right? We all have people who complain about something we do - or don't do - for them. The staff at Christopher's could have handled this situation much better - they could have placed me on hold while discussing the onion debacle, instead of yelling about it in my ear. They should have NEVER allowed someone (who had an attitude to begin with) to call us who was not trying to help the situation. HOWEVER...
**Revision: Now, my boyfriend decided to take the sub back - I didn't go because I was just too angry! When he got there, everyone was so nice to him - he said it was like he was in a different place! They took a look at the onions and apologized - they said it was not how they usually did things, and even showed him the pan they used to cook them. What a great thing to do. And - the woman who called us? She expressed her regret and apologized - even asked my boyfriend to extend her apologies to ME. Not only did they refund our money, but they offered to make whatever he wanted to eat, on the house.
THAT, my friends, is quality customer service!
Yes. I know it's not that serious. However, our society has become accustomed to being treated with such rudeness and disrespect, it has become the norm. Not for me! Not anymore! I'm choosing not to do business with such places. And, thanks to Social Media, I can share my experiences so that you can be informed, tooI don't have a lot of money to eat out, so when I do it's a real treat. I pay close attention to reviews. If my reviews help one person, I would be so happy
So, I apologize for the length. I just wanted to make sure I remembered everything. I know it's totally not about the food, but more the experience! Fortunately, Christopher's pulled it out of the fire for a win! I am looking forward to going back to sample their fare.
Blessings
Theresa read more