We ordered an extra Lg pepperoni and the family sampler at 6pm. I finally complained at 6:55 that we were still waiting. They said the pizza was still in the oven and they were still waiting on the platter but gave me tokens for my wait. I told the kids to go play while waiting and they complained that more than 10 games were out. After another 30 mins we finally got our order and the fries in the platter were cold. Never going to this one again. read more

My kid's love to come here. The staff is helpful, but behind the counter always seems under staffed. Also, instead of labeling a game as out of order, they just let kids put in token after token into the broken machine. Labels would definitely help families not waste their money they spent on tokens. read more

I havnt been to a chucke cheese like this one and thae last time I I went to one was many years ago why? Because they are disgusting and when I was younger we always went as I grew older I stipped going because they are nast and smellnwell today my aunt was like lets take leila (my daughter) I said ew no please she said you will like this one I said ok sure enough she wasncorrect they are so clean they test the game check for tickets ect. We loved it but this is the only one id recommend so far VERY HAPPY WITH THIS ONE read more

It's a pretty average Chuck E. Cheese's. We were there for ours and didn't see Chuck E. Cheese come out a single time, but the food was decent and they have a good variety of games. read more

Im not even going to give them a star.. I have been coming here for 20plus years... today the worse experience ever... cold mozzarella sticks..our pizza was out in an hour 15minutes.. what's going on! It's not even busy... service sucks read more

This is probably the cleanest Chuck E. Cheese I've been too. The staff is great! Always on top of service and safety. They have a friendly comfortable environment for all there guest!! Surely a place me and my family we be visiting again! read more

Saturday and running out of pizza toppings by 1:30 in the afternoon on most likely the busiest day of the week! NO BEER OR WINE they ran out of that too!! Never again CEC! Got half of our order then told they didn't have toppings for the other pizza now they are going back to make another pizza when the first one took nearly 50 mins to get. Very bad experience for a 4 year olds birthday and first time at CEC. Many games ate tokens and we're not working and not properly marked out of order. The only good news out of this is my 4 year old is to young to have noticed this issues. read more

Very bad experience! The establishment was beyond dirty, with food on the ground, on the games, and on the seats. Even the booths that looked clean from a distance were filthy with greasy fingerprints on the table. The manager should be fired for the filth on 12/16/18. Employees were oblivious to customers waiting in long lines to claim cheap prizes. It felt like a waste in credits being that so many machines were inoperable, only working to take credits though. My family will definitely avoid this location like the plague! read more

The salad bar on the buffet consisted of plain lettuce and dressings. Pizza was tasteless even when warm. They were out of beer. Yes. Out of beer. Forget this place. read more

Haven't been here in over 8 years. Brought our grandson here for the first time. As we entered we waited a bit as the young woman was multi tasking checking people in and working the ice cream. Why they don't have someone assigned specifically to checking in was concerning. A few ppl said they were with a party and allowed entry without being stamped. The place was extremely busy with numerous tables that needed to be cleaned. Floor was filthy with trash throughout. Line to order food went past the tables. We headed out to hunt for a table and the toddler section. It was nice although, I wish there were more activities and rides for this age group. Music playing was more for teens rather than for the age group that frequents this facility. Restrooms were clean, as were play areas. Workers we encountered in food area were polite and attentive. It may benefit management to hire more workers to maintain the tables and floor area. All in all he had a nice time which is what mattered. read more

I'm updating their stars because they updated their games! My son was begging to go there, so we went there the other evening and I noticed that almost all of their games had been upgraded and were new. read more

Bring the kids and let them go nuts. Had an issue with the wrong pizza being given to us. The staff went above and beyond to fix it and bring free tokens and an all you can eat salad bar on the house. Very good service and made us feel like they cared that we were spending our money there. A+ read more

We come to this chuck e cheese about once a month! We always come mid week when they open and it's great. The manager/owner is always there cleaning and making sure all the games work. The staff is always friendly and we have only have positive experiences at this location. read more

This place is horrible!! Every table has trash on it and have to clean off your own table. It's understaffed and all the employees are very young and unexperienced to deal with the overwhelming amount of people they try to cram in this place. I'm nothing is up to code in this place as well. read more

Only good time to go to Chuck E Cheese is when it first opens. Employees are friendly, but many customers are rude. There needs to be more employees visible at all times. read more

I came in tonight and it was extremely busy! The workers were definitely looking under staffed and not ready for how many people were coming in. We ordered 2 pizzas and a few other things. We spent about 30 min playing when our first pizza arrived. My husband ate while my son and I waited for our pizza. We kept playing and watching more and more pizzas come out when I finally looked at the time I noticed it had been an hour and 20 min since we ordered our food. At this point my husband was done eating. And my son was ready to go home. I went up and asked for just a refund since it was already to late. The pizza had been made but since the attendant took our number after the first pizza she couldn't find who it belonged too. I received my refund and they offered the pizza but it was already cold so we said we would be ok. When we got back to our table we were picking up and the assistant manage Francisco came to our table. He personally apologized for the inconvenience and offered us a rebate for when we come back. His hospitality and sincere apology shows why he is a manager. Thank you Francisco! read more

This place is great. My 21 year old boyfriend had a great time at my sons first birthday great for kids and for adults

great food! great games! great prices! great experience, my party host andrew was amazing. super helpful!!

My kids loves this place. Extremely busy. Had to be hard to keep up supply with such high demand, but they looked to handle it. Chuck e. Cheese (person in costume) could be been a little more available. Chuck e. came out, ran to the front, and then ran to the back. Chuck couldn't have been on the floor more than 5 minutes- tops. Usually they walk around a bit, show themselves. Luckily the mechanical Chuck e. satisfied my child. My kid was a little disppointed, but was distracted shortly by the games and lights again. Plus side- Game cards are way better than dragging around a bunch of tokens. read more

It's an okay place to go with your friends and family but the machines are always braking down and they only have one employee fix it. I was there Saturday February 3, 2018 and Christian was amazing! He was always there to fix every broken machine though it was way too much work for just himself. They should upgrade their game for sure! And hire more game attendees cause everytime I would ask for one it would take +29 mins for someone to help me and my family. read more

They are seriously understaffed all the time. There were only like 3 people running the entire store, which means everything took so long to do. Ordering food with only two people in front of you? 40 minutes. Cashing in tickets? Another 30 minutes of a worker telling you "I'll be right with you in a minute". Food took forever and was cold. I went to the lady's room and while in there I heard someone cursing up a storm, leave, come back, openly talk about how she started her period, and then just walk out. All of that without ever washing her hands. And it was a worker. You work at a restaurant and with kids, don't be gross. I told a manager after I got out of the restroom and she didn't care, she told me she was gonna "go talk to her" but I watched her walk right into the kitchen (which was away from the unclean employee) and never talked to the girl. Going in I saw a sign that says "hiring managers" as I was waiting a while to cash in the tickets I realized they are only asking for managers because they need people that can function on their own since they'll only have 3 people working at a time. Although here they seem to be barely functioning. I know it's long but worth the read. Not going back; customer service, food, everything was bad, read more

Food is good. Customer service was horrible from beginning to end. Tonight as me & my family left from this Chuckie Cheese location the worker in front just said bye as we walked out & did not check our hand stamps. It honestly made me think wow anyone could have left with my child. As I'm getting ready to leave in my car a small boy is wondering around the parking lot looking for his parents. I took him inside & told the girls up front, they sent out a lost child announcement. I let the mother know he was outside alone. I'm guessing he walked out with someone he wasn't with because the front service was not doing there job & letting things slide bye not checking stamps. I'm thank full that wasn't my child but I'm more thank full the little boy was okay. I will be contacting the store manager & cooperate office. Hopefully they take checking wrist bands more seriously. read more

We took my grandsons to Chuck E. Cheese on a Thursday at 1:40 pm. They are seriously understaffed. They said the salad bar would be ready at 2:30 pm. We waited and waited. Finally at 3pm they put the stuff out but still no utensils to serve the salad and plastic wrap still covered all the items. There were only 5 croutons in the bowl and it was never refilled. We ordered another pizza at 2:28pm for other family members that arrived and were still waiting for it at 3:00pm. When we asked they said it was ready but they couldn't find our number so it was now cold. So they had to re-make it. So we waited 45 min for a pizza when our number was placed at the edge of the table in clear sight the whole time. Needless to say we were very disappointed and all because they are understaffed. read more

Had a great time for my nieces 2nd birthday it was really busy but all the workers/managers especially Justin Christian and Francisco helped a lot and made sure to give us everything we needed even though we were a walk in party and didn't reserve. They even stayed open a extra 40 minutes to make sure we got my nieces prizes! Food was also brought to us in a timely manner hot and delicious. read more

I will NEVER return to this filthy place. Went for my sons 1st birthday a couple of days ago. Pizza is different from what it use to be. They make it all flat and taste cheap like Dominos. Whoever reads this, i recommend Johns incredible pizza over this so called pizza place any day. Its a lil pricy but you get more for your buck guaranteed. JOHNS INCREDIBLE PIZZA!!!!!! don't go to chucky cheese. read more

The girl working kid check and cotton candy today 8/9 around 1:30pm should not be working customer service! The girl flat out said "guys I have to leave" when my son was telling her he wanted a pink cotton candy not a blue one excuse I'm a paying customer I didn't need her attitude not my fault ur job has u multi tasking and you can't do two things at once. This girl was so rude I'm still bothered by it two hours later going to call the manager as well to let her know how bothered I am by their employee read more

instead of tokens they have a play card now and half the games weren't working but would still take a point off the card when swiped and when I asked for help they'd tell me to wait by machine and nobody would come ... most of the machines ran out of tickets definitely don't think I'll go back to this one read more

By far the worst chucky cheese I have been too . It is disgusting. It is dirty , kids are rude , not the chucky cheese I remember nor the one I'd like to take my kids too. Not to mention all the machine had something wrong , broken , doesn't spit out tickets when it should. The people that work there are rude and idiots. I'm standing there helping my kids pick out their prizes , and the woman that is helping me has a calculator right in front of her . Now mind you , I'm not some mathematical genius , but my kids only had 201 tickets . Pretty easy math . My first child gets 2 prices .. 50 tickets each . Cool, so 106 tickets left .. My other child gets 4 prices . 50 tickets for one , 25 tickets for another and 10 each for the fake tattoos he got two. So , I tell my kids only 6 tickets left .. The woman behind the counter said no, you have nothing left .. As I'm trying to explain to her that the kids have 6 extra tickets .. She argues with me . At this point I'm thinking whatever, were not coming back ...keep your stupid tickets . read more

If you're thinking of working here don't bother because they don't call you back or give you updates on you application. I've tried to talk to the hiring manager here 2 times but each time I got a different excuse (ex: the HM is not here or you're name is at the the top of their list so they should call you soon) i even went there once on the day the hiring manager was there but when I got there they disappeared. I NEVER got a call back from the hiring manager regi adding my application or hiring status. I feel like I wasted my time applying here read more

I absolutely love taking my son here it's a very big nice location. I've came here so many times I'm like a regular. EVERYTIME I go the manager Andrea is EXTREMELY RUDE ! The first time I went I didn't really mind it maybe she was having a bad day but it is so constant that now I'm starting to think she hates serving customers and I don't feel welcome! The next time I come in I'm talking to the manager. read more

Food isnt that good. The Employees are okay, they need to clean up more. I saw a lot of dirty tables all over. The Whole place looks old and the Games are pretty lame here. read more

Grrrrrr I dropped my son off and he wasn't even allowed to go in it's because I'm white and my son is also white

Me and my family been coming to this location for the past 4 years and we never experience an issue like the one today, we walk in and i waited by the counter for 15 mins till FINALLY someone came over to attend us. We finish ordering and i wanted to order a beer and the lady behind the counter said that they did not have any( really cant a man get a beer) she said because they did not receive their shipment, ok so i let that pass after we find a seats and we start to go out to play with our kids,while our food is being cooked. But to our surprise more than ten games are not functioning (including the ones i like to play) just a bad experience today. Also the restrooms were filthy i couldn't even take my son to the restroom because they were filthy and not maintained but to be honest i will still be coming back to this location this one is way better then going to the one in moreno valley(better than getting robbed) Maybe next time me and my family go it will be better read more

This Chuck E Cheese is terrible. Mostly because the employees here. Clearly they are held to very low expectations. First off. NEVER have I been were there is someone at the door to let us in. I always have to wait and flag someone down. The people at the cash register are very slow and unless its slammed you also have to track someone down to take your order. The Worst however is the grunge and dirt. I have been thier several times and watched employees walk right by trash. They dont stop to pick it up. I went recently and its was so slow yet not a clean table in the place. I grabbed a napkin to clean one of for us and the employees just sat and watched me. When we finally got our pizza they didnt bring any plates. I had to go to the counter and wait and wait and wait until finally I had to reach over and grab my own plates. This is very typically. If your child is after tickets and wants a prize before you leave be preapared to wait for that too. Everything else about this Chuck E cheese (games, food etc) is standard. read more