Worst Chuck E Cheese experience ever! The staff is very rude and doest seem like they want to be there. The place is very small. The games are cramped together and we keep bumping into children. The arcade machines are very limited and some are broken. The food is not good either. It gave me the runs. read more

We went to this location for a birthday party, we have been to few other similar places such as Peekaboo, Pump it up (so famous) and Luv 2 Play, but there was something not as enjoyable with this place. Pizzas were burnt, were late, chicken pizza had 1 piece of chicken on the tip of the slice (come on). The game area was so chaotic, it's a small place so you will always be in the way of other players or other games and that's annoying. Some of the games were broken! I highly recommend checking Pump it Up, they have an amazing system and it's not chaotic and has so much more space to enjoy read more

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We came here on Labor Day and it was busier than I imagined. But I do want to mention that the staff were great: There was a white lady with blonde hair & lashes that was very efficient and nice, helped us check in and get our game card ready. Then there was a younger African American girl with short hair who was very friendly and replaced my fork for the salad bar. Then another African American girl with long hair in a pony tail got help because the paper for one of the picture taking machine ran out. And another gentleman found me and gave me the photo that never came out because the paper was empty. Like for real, this place had great service! The place was nice and clean, some of the machines weren't working properly, but there was a gentleman fixing machines & even gave my daughter one free play, lol. I had a salad for 12.99$ but it was all you can eat so totally worth it. They do have cups for water which was great because I don't drink soda. There was also a trampoline area which was $10 extra comes with a wristband and socks. It's nice because they can jump all day especially after the 60 minutes of play I paid for. read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

Ended up getting hurt at this location today. Upon exiting the guy scanning the exit bar code on my arm was in a rush and didn't bother opening the metal sliding gate. I had no knowledge of it swinging back towards you upon exiting and the metal gate slammed back into my elbow and now there's a large bruise in that area. A kid around that height could have easily been hit in the face. Management seriously needs to have a talk with their staff about this potential health hazard. Parents be alert of the metal gate upon exiting. read more

The food was great! Good customer service. We came on a Wednesday so it was a chill day. Very little people. I forgot to ask for the person that helped us through everything but he was awesome!!! read more

Chuck E. Cheese - Extra large pizza. - Pizza Near Me - Dublin, California

Scheduled a birthday party for my grandkid I had to ask when I got there what to do where to go ? No clear direction at all Place is small very unorganized the staff are overworked and pulled in every direction. They don't seem to have a system down for parties and walk ins -chaotic to say the least Manager Deborah is helpful but cannot assist all her staff that need her assistance. If there was 3 Deborah's that place would run much better read more

I had low expectations but it was a better experience than I expected. It was cleaner than I anticipated. We arrived when it first opened so was not crowded. The skeeball machine balls kept getting mixed up and the staff was not too friendly when fixing it. They have passes for summer, monthly memberships, hourly, etc. We did not eat at the café but had reasonably priced items. I would go back with the kids. read more

My kids had an amazing time thanks to Chloe and Rebecca! My son just turned 4 and they kept everything super clean as messy as my party was. Super friendly and helpful. We're coming back just for them! read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

We haven't been here for years and recently came in today. It's cleaner than I remembered, I like that there's no ball pit and that there's a new indoor trampoline with a nice close area. The remodel was done right because the whole place looks so much cleaner than I remember the kids had a blast dancing with Chuck E. Cheese. The birthday parties are very affordable and the kids seem to have fun. read more

What do I think about this establishment???? It's over priced. It's understaffed. There were 2-3 young people running the place. No one stamping the families or groups in which used to be an added benefit to have your group connected together and the children would only be able to leave with the adult they came with but that security is gone. Anyway.... no coins, just purchase minutes. $40 for $90., $10 for the trampoline. No ball pit but why extra for the trampoline. $30 for 1 pizza. Then drinks etc. No ma'am. read more

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Clean and newly remodeled I think. Great customer service and everyone is kind and friendly. We came on a Wednesday afternoon and it was empty. Will come back soon. My son and his friend had the time of their lives. Thank you Chucky Cheese staff read more

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Stopped by here while on vacation as a means of entertaining the kids for a few hours. I've been to many locations but this one wasn't the cleanest. While first entering there was a strong Oder that's instantly hits you. Although I did see employees wiping down tables the floors had crumbs on it, machines had empty pizza plates and napkins and it just wasn't the usual cleanliness I'm used to. The service was okay, nothing extraordinary and nothing awful. Everything was mediocre. We didn't end up ordering food and just played games and left after two hours. Located in a shopping complex there is plenty of parking all around. read more

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Chloe was our party host and she was amazing! Very attentive and friendly! She also made sure our food was hot and ready upon arrival! Food was a 10/10 definitely will be back! read more

The manager, Melanie, was sitting on her phone while there were about 5 people in line waiting to be helped. We all stood in line for about 10 minutes, all the while she's still on her phone and looking up at the line, not offering any help. I walked over to a man busily down on his hands and knees working on fixing some of the machines and he kindly got up, stopped what he was doing to help everyone in line. He helped all of us waiting and Melanie hadn't budged. 20 minutes pass by and the manager remained on her phone and didn't help at all. Pretty poor behavior and service on the part of the manager. The man was friendly and patient despite receiving any help from the manager. read more

Chuck E. Cheese - The manager, Melanie, sitting on her phone while there are about 5 people in line waiting to be helped. - Pizza Near Me - Dublin, California

We've been coming here for months now and decided to get a membership since my son loves it so much! It had to have been the best decision we've made and wouldn't have been open to the idea of a membership if it wasn't for the great customer service and great environment here all the time! Not to mention the food it actually really good here! We love all the workers here and look forward to bringing our son all the time because of how great they are with him and keeping the place clean and comfortable! read more

Walking through the door the first thing we notice was the place was small and crowded. While using the restroom (#2) I ran out of toilet paper. I had to do the next best thing. I was in there wiping my ass with seat covers. ;( Talk about ass itching for 90 minutes while my kids play games. Coming out of the bathroom a lady stopped me to let me know there was a piece of toilet paper about 3' stuck to my shoes. Embarrassing! So you know the bathroom is dirty. At the end of our visit to get prizes the lady at the register said it wasn't her job and got another man to get our prizes he scanned our card walk off for about 5 minutes and came back. I give it 3 stars they lucky my kids had fun or else they would got 1. I might go back but they better have some toilet paper!! read more

Have to say it was awesome to come to Chuck E Cheese and it be clean. This one's games were set up great and even the food tasted good. Maurice's was the guy at the counter he was super friendly and enjoyed his job. My kiddo had a blast for our party so that made us happy. The only downside was the lady with insanely long eye lashes was rude and not welcoming so I just made sure I stayed away from her. We will definitely be back read more

My 3 year old absolutely loves coming here!! The ambiance is perfect for kids. I love that they have a separate area with games for kids her age. She loves the game where she has to feed a dog plastic balls and also the Scooby doo mystery machine van game. Although the food can get a bit pricey, it's nice to have that option to order food. The food service is slow though so if you order food, do it in advance and play games while you wait for food. read more

Chuck E. Cheese - The dog game! - Pizza Near Me - Dublin, California

Went here for the first time today and it's definitely not my favorite location. My family and I arrived and there was no one stamping, we waited a while to see if someone would show up and eventually we decided to just go inside. I did like that they have a large selection of games and prizes to choose from. I intereacted with a couple of staff members and they were friendly. The place was super crowded and did seem understaffed. This visit took place on a Saturday around 6:00pm On the way out again no staff member was around checking stamps on the way out. Overall an okay experience but definitely noticed safety and low staffing issues. read more

I booked a party for my son's birthday they accommodated all of our guest. Staff was friendly and helpful We booked our party at 11am it was packed with other parties. I recommend not booking on a Sunday. The food was okay we ordered pizza cheese combination and pepperoni. They did get one of our orders wrong which the manager was helpful enough to fix it. read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

I sent a review to Chuckie Cheese team and they responded right away. I'm effort to make up for the bad time they refunded some money back and stated they would take review seriously. read more

The woman on the right of the picture listed is the woman that "accidentally" spilled coke all over me and my phone, along with elbowing my Cousin. she didn't even offer paper towels or do anything she just stood there saying "sorry" with no remorse whatsoever. She was late to being the food for everyone multiple times and was rushing the service to much. read more

Chuck E. Cheese - Woman on the right - Pizza Near Me - Dublin, California

It's $10 extra to do the trampoline. They pick up the salad bar before 7:30 so make sure you get your second plate before 7. Pizza was not as good as it used to be. Kids had fun but I did not. read more

I had my son's fourth birthday party here and it was one of the best birthday parties we've ever had. The staff was very friendly and made sure my son had the best birthday experience along with the guest. All the games were working, and the place is sanitized throughly. I definitely recommend having a birthday party here, Chucky makes the birthday party so much fun. They did a special dance and sang him happy birthday. read more

Chuck E. Cheese - Pizza Near Me - Dublin, California

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We brought our two year old granddaughter for her first visit. Raining day, prime time - late morning, many parties occurring. As you'd expect, long lines for games, food service time was drawn out. What was most disappointing was the portion sizes of the fries and personal pizza. Both very very much on the underwhelming size for the cost. read more

The place is beat down, I remember it being so much more fun when I was a kid lol. When I came in, the tables were dirty. The salad was shotty, not sure I would recommend the place at all. It just isn't the same lol read more

Oh gosh...this place is a real shit show. I went to a bday party there last night (8/3/24), once we went in, the ambiance was great, kids having fun running around, the service and food was pretty good. The kids in our group had a blast. Now, when I tell you the ending of our evening was G-H-E- T-T-O AF. First off, the staff is between 17-19 yo. Manager is 19. So no real leg to stand on when it comes to controlling situations, can't even kick out unruly customers. Basically a party was making a big fuss all night about how pizza was being made (mind you they were related to a staff member), I guess finally a staff member got fed up, some words were exchanged and it got headed real fast. Noticed a girl left the establishment & came back with her hands in her pocket. Yeaaa no we out. I know when I am in danger. Police were called and they showed up about 10 min later since staff was scared to call so a customer had to do it. So yea. I, and the rest of the people there for parties, won't be back here again for sure. Sucky way to end a fun bday celebration, all because unruly customers that can't get their ish together in a CHILDS PLAY PLACE! SMH ‍ read more

This was such a great deal until I came on the weekend. Some blonde lady I believe her name is Rebekah came and told me my children aren't allowed to jump on the trampoline without a wristband. I've been using our fun pass here for over 3 weeks and never once have been told i needed to purchase anything extra to let my kids jump. This isn't the first time I've seen her and she's incredibly rude anytime someone interacts with her. I'm not sure why she chooses to work at a place with children when she clearly has such a negative personality. Maybe the Hayward location treats guests better. I'll give that one my business next time because it clearly wasn't appreciated here. We would have stayed and bought more points and even planned on having lunch, but my kids are crying and upset. So much for a happy time. Thanks Rebekah! read more

I just love taking my son here! The staff are always friendly and happy to help, the games and play areas are always clean. Feels safe and just a great place to take the kids! Highly recommend, great pizza too. read more

The white lady with blonde hair and war piercings was late for service and horrible. The birthday was for my relativos birthday and she was late to serve food and was rushing her service. read more

Good experience for toddlers. Their 3 month ( 2 + 1 month free) broke pass is value for money for repeat visits . Decent arcade and ok for kids birthday parties too read more

"Tightwad Gets $5 Pizza, Meets Furry Puppet-Band" How could I resist? I just had to try that $5 Pizza. Of course during this virus crisis, you can't eat in the dining room, but they still have take out here. They have quite a few options, most of which are really a great deal. Naturally I had to try the $5 Pizza. They were out of the $1 ice cream sandwiches. Honestly, I did not did not have high hopes. They obviously cannot make money selling pizza for $5. I was surprised--it was actually tasty. Yes it is a thin crust pizza, and little tomato sauce, but not bad, not bad. Even my wife said it was good. This is quite a large facility. During normal times, they have a mechanical band that goes off every hour. They're like big furry puppets. The puppet-band is near the large birthday party area. My girls might be a little too old for a birthday party here, but I'm bringing them anyway, cuz I want to hear this band. Naturally, they have a ton of arcade games. Raul, the senior manager today, explained how it works. You buy a card for a certain number of points, or a certain length of time. It's $23 for one hour of unlimited play. That is, you don't actually have to put quarters or money into any of the arcade machines. Here's a tip: You can actually pause the card-time, while you're eating. You bring your card to a little machine and it stops counting the time while you eat. Very clever! At $23 per hour of machine play, I think I have figured out how this place makes money. I had an opportunity to talk with the general manager Tony, as well as the senior manager, Raul. I was really impressed with how they're making the best of a difficult situation. Two very friendly people, coping with difficult circumstances. The entry line is cordoned off, so you don't mix with other patrons. They have hand sanitizer throughout the line. I really appreciate that. Please patronize our local businesses. I'm coming back to get one of those dollar ice cream sandwiches. Plus, I just have to see that big furry puppet band. It sounds a little like Bear Country. read more

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We had a reserved party Sat, 7/13 for our Daughter turning 5. First, booking was very easy online, we also received emails leading up to the party to make adjustments, which was also easy. We arrived and were pleasantly greeted by our party host Adriane (sorry if it's misspelled) and Kassidy (sorry if it's wrong) who was in training. Adriane went down the whole party plans with us, our reservation, had the table set up and nicely decorated with a sign and my daughter's name, with table decorations and cups/plates/napkins. We were given the exact count of our game cards and wristband for the party girl. Adriane checked on us throughout and gave us friendly reminders about what happens next like when the food comes out, when Chucky comes out, dip n dots, how much longer the kids can play, where to redeem prizes. Adriane, along with the rest of the really kind and helpful staff danced with Chucky, sang HBD, and it was just so fun! Really appreciate our host, the venue, the game selections, game prizes, but also all the people working there on 7/13 from 12:30-3pm. They helped with filling up kids drinks, offering more food, cleaning up, and doing it with smiles and kindness. Thanks everyone @ Dublin, California. read more

Chuck E. Cheese - Chucky and team dancing and getting the birthday guests going and singing! - Pizza Near Me - Dublin, California

Well decided to load up the car with the kids and head to Dublin for the Chuck E Cheese. So they can burn their winter break energy Despite Hayward being closer, it's worth the drive. Came in and nothing much change with an attendant greets you and gives you a stamp for all in your party. Now as I proceeded to the order area, I scanned the menu and noticed no more paper tickets or tokens. Yes I know it's been a while since I came. I was welcomed by Brian who was running the show and definitely schooled me on how soo much has changed. Now you buy play points or minutes, etc I ordered my pizza and a salad even though I will only go once to the salad bar. After Brian rang me up and gave me my receipt, he offered to walk me to the kiosk to show me how to replenish the wristband I thought was cool so I brought. read more

Chuck E. Cheese - Enjoying his time here. - Pizza Near Me - Dublin, California

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I was recently there to celebrate my granddaughters birthday, and I am so mad at this place. I went to get one of the playing cards before they were able to get the ones my granddaughter would get. I know I'm of the older groups but they charged me for 4 of the cards and I got one. I realize places are trying to get as much money from you as they can but 144.00 dollars for 1 card, come on now. Then when I tried to explane it to them they basically have said to bad so sad. For that much I could have had another party which I would have if they weren't to mean about it, especially when I have 2 more grandchildren who could have chosen this place. I will not be going back and hope you all get the message of how they try to rip you off. read more

It was a cool place for the kids. Looks clean and food is much better that before. Only thing it's they should consider turning the AC on blast because there is a lot of people in there and you can feel all the body heat from others. Service was good as well. read more

I brought my kids to play here 1/19/25. The place was very busy and the tables was very dirty.They had a new worker at the register that didn't know much so the line took long because she needed help. I see two workers cleaning the birthday area which wasn't very dirty but the regular tables was full of trash. I had to clear and clean my own table. I do see that they are hiring but even in short staff you make use of what you have to maintain operation. Love the new trampoline! read more

Haven't been to CEC in a while but i'm glad we did for kids birthday party. The place was clean and wasn't insanely crazy with kids and families like Johns incredible. All the tables were booked for parties and staff was quick to set up party after party. Hostess Taliyah was very responsive to request throughout RSVP slot. She even followed up after the party was over while we were there playing games and trading in tickets. Guest loved the in-house made pizza and buffalo wings and celery. Kids loved the dip and dots ice cream and our Bundt cakes that we were able to bring in. Management was great to resolve any concerns or issues on the spot. Games were easy to use with the unlimited play wrist bands or cards that we purchased. Best part was letting the kids run amuck and not worrying about kids being kidnapped while all the adults get a few hours break. read more

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We recently celebrated my daughter's second birthday here. I can't say enough good things about our experience and the staff. The place was super clean and the staff was very thorough even considering they were short staffed! Ashley was our party host and she was communicative and timely. Food was great. Super easy to book online and staff confirmed a few days before. My daughter had an amazing birthday. Thank you for making this super easy! read more

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We had so much fun taking our little one to Chuck E. Cheese even during Covid time! We played and had pizza. Cleanliness - 4/5. For the most part the whole area seemed to be clean and we saw a worker cleaning area's that others have recently played in as well. Customer Service - 5/5. The staff was friendly and nice. It's a lot different than when I remembered going to Chuck E. Cheese so it was nice that they explained how everything is now. The all you can play is actually really fun and reasonably priced .. worked for us and our little one. Nice to see a business like this stay around even during a pandemic! read more