Quality Control Non Existent. The Collision guys don't check and verify their completed work! I hit a Deer about 2 weeks ago and brought my 2026 GMC Sierra Denali into Chuck Nash Collision Center for repairs, since that's where I bought it from. I didn't inquire how long I would be without my truck and just left it to them. Liz was very helpful and kind, but that's the only positive thing there. I informed them that I bought the paint sealant package when I bought the truck and they (the Dealership) put it on the day I bought the truck. They asked for the Receipt for proof, understandable. I informed the Collision Center to call the Finance Manager, because he (Ian) would have the receipt. I actually thought it was a Ceramic coat, but Ian told me it was a special sealant package for an extra $1,000 plus. Anyway, when I picked up the truck the Driver's door made a sound coming from the hinge area like something was loose, I thought it a tool left behind in the door, but Liz informed me it sounded like a loose hinge. I explained that sound to Liz and she witnessed it as well. She asked me to come back on Monday since they were about to close in an hour. She never informed me about the Special Sealant package and what they did about it, but I found out it wasn't reapplied. The Right Hand Doesn't talk to the Left there. Because when I talked to the Finance Manager, Ian and he told me he'd take care of it, but the Collision Center never called him. Now, I have to go back AGAIN on Monday, spending more time (40 min. drive one way) and gas money to have my truck fixed like it should have been the first time! Now, the Collision Center and the General Manager won't return my calls to coordinate a time to bring my truck in! I thought us Americans learned the history of Quality Control after WWII. Also, to me this appears that the Collision Center does a Half ass Job the first time and prays the Customer won't notice their mistakes! read more

I took my 2018 Honda CRV for repairs after I had been hit from behind at a red light. Took four months for parts to come in, and another two months for them to realize my car was a total loss. I'm giving three stars because of their lack of communication. I was the one initiating all conversations and calling for updates. Also, they had a total of 6 months to realize my car was a total loss, and I was not aware until I had to call them and then they delivered the news. I have been making car payments on a vehicle I wasn't even driving, that's frustrating in itself. I understand with COVID-19 that parts took awhile to come in, but the lack of communication when parts did come in and how late it took to get the ball rolling to start on my vehicle is no excuse. read more

fraud, fraud, fraud. they will take your money, guarantee a warranty and then not warranty their work. do not work with these people.

Let me start by saying- I rarely write reviews, and I hate to complain. But I felt that this is necessary considering the situation I went through. So I recently took my vehicle here after hitting a deer on my front bumper, causing about 4k in damages. I chose Chuck Nash because I figured a 1 of 1 company would care much more than a corporate ran center, and boy was I wrong. When I initially dropped my vehicle off, everything seemed great and they explained the process very well, and I appreciated that. However, once my vehicle was in their care, it seemed like I had been ghosted by the technician in charge of my vehicle, as I called probably around 20 times throughout the course of being out of my vehicle, and was only able to get a hold of him once or twice and was told to call back, or that he would call me back - and that's just the start of the issues. About two weeks in, when I got them on the phone the first time, they let me know that they had found additional damage when they were putting the vehicle back together, and the part they needed was on back order which is understandable. But what I have trouble understanding is: why did it take two weeks to fully asses my vehicle and it's damage? I feel as if a complete tear down to asses damage should've been done promptly before any parts were even ordered. So now, we're about a month and a week without a vehicle, insurance has stopped paying for my rental, and I'm forced to fork over about 500$ in rent fees, fees that could've been avoided had a more efficient process been utilized to asses my vehicle. When I finally got the long awaited call that my car was ready, I was stoked! When I got my vehicle, I didn't notice anything off at first, it took me the drive home to realize they had installed a headlight that belonged to the same model vehicle, but different year, resulting in the headlight not functioning, and the LED fixture wouldn't come on. When I noticed that, I immediately knew there were bound to be more issues, and I was right. I looked at the paint on my brand new bumper and noticed contaminated paint that looked like it had been done by a high schooler with a can of spray paint. I called them back, and they were kind enough to fix it; they installed the proper headlamp unit and polished the paint. However when I got the car back AGAIN there was notably less contaminated paint, but still noticeable bumps and what appears to be dirt under the paint in some areas, which I cannot remove without using an abrasive technique like polishing. At that point, I was over it, and had lost all faith in their company's ability to remediate the paint any further or repair my vehicle at all, frankly, so I took my loss and drove home. I will never in my life give any business to Chuck Nash Auto Group, as they have displayed that they simply do not care to quality check their own work. I will say, I talked to the General manager, Ginger, and she was very kind and helpful, however she's not located at that center, and doesn't quite oversee every aspect of the process. Katie was very kind and helpful as well, although she wasn't necessarily apart of my repair process. As for the rest of their team, I found the atmosphere they created to be quite unwelcoming, and considering most people spend thousands of their hard earned money with them, either through their insurance or their pocket, I feel as if they should have had a more endearing attitude towards their clientele. I should've known to turn around and walk out when I visited the location the first time, and a lady had came in at the same time as me saying they had damaged her car on, and then another guy came in after saying he broke his taillight! I cannot believe that I chose this repair shop, and hope that in writing this review, I can help others avoid the same fate. read more

My car has been sitting there since 11-7, i have been told for the past two weeks virtually everyday, Anthony. my service advisor has flat put lied pretty much daily about my car being ready! at all costs avoid this place level of professionalism is horrible! The work is crap, I truly believe no one here knws what they are doing. The day after I dropped my car, I called to get a thought of how long, it would be, was told maybe 3 weeks, gave a month before i truly expected any results for obvious reasons. Ordering parts, estimates, etc. When I caleed he looked up my car and basically said I dont knw what you are talking about we dont have your car. This was literally the next day! I dealt with Anthony the same guy! He said yeah we have that car but its someone else's! Then proceeds to keep telling me no it's someone's else's car! He then Somehow figured out, who I was then started sputtering that they had a new computer system. Complete lie. seriously the place has no incentive to fix your car, their primary focus is fixing used cars to pit on their Chuck Nash's lot to resell. Their reviews are horrible and today is 12/22, he said my car would be ready today after telling me all week the next day, the next day, just putting me off, now he calls and says Monday! pay the xtra go to a reputable place!!! Mary Gonzales read more

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Fair warning. They will lie to you. Every month, I've called to check the status. They told me that they have been working on my car. I have ask to talk to the manager. When he called, I was told they haven't taken the car apart. How can you tell someone for 7 months that we have been working on your car? The excuses were parts and staff. I found out that parts arrived months ago. They just have been putting us off. That's not fair for my family. When I threaten to move the vehicle to another shop, they start working on it enough knowing that no other shop was going to take it the moment the vehicle is taken apart. Then they come to a dead stop again. This time I did try to move it to another shop, but there is no other shop that wants to work on it since Chuck Nash already started on it. Now Chuck Nash is telling me 3 more week until they start working on this vehicle. read more

Under no circumstances take your car to Chuck Nash. This place was referred to us by Nissan right after an accident. When we got home, we started reading reviews about their service and it was crazy. First, I called from the accident and requested if we could take our vehicle there, of course, they said yes but never told us that if we decided not to do work there we would be charged. After 1 1/2 weeks of being there, NOTHING, NOTHING, was done. They didn't even start an estimate on our vehicle. In fact, one of their review said that they leave your vehicles unlocked and people jump the fence and steal your things. Sure enough we went to pick up my daughther's things and two things: 1. No one could find her keys 2. But they told us it's probably open It sure was open, crazy. Why in the world??? Oh bc they will tell you that you left your car at your own risk and your things may have been stolen. Then we decide not to do our work there and BEWARE, they will keep your car HOSTAGE until you pay them $1,400 for 14 days of being there. They even charged for a tow truck that was never used. DO NOT TAKE YOUR VEHICLE HERE YOU WILL REGRET IT!!!! These people are not honest business owners. One employee said we could pick up our car and that there was no charge, then we send a tow truck and keep our hostage bc they are charging us $1,400. Ridiculous!!! read more

Excellent customer service. Mark and his crew made sure to expedite my order even though they are short staffed and behind. A family friendly & very accommodating shop! My family highly recommends Chuck Nash for all you vehicle needs both collision and servive. Ask for Mark & he'll take care of you! read more

Such great service! They put their customers first! I love working with Chuck Nash. They were super responsive and kept me up to date with my car. They allowed me to drop my car off and had it back to me before the estimated time. They are definitely my first call the next time I have car issues. read more

The technician Mark Pena has made my experience at Chuck Nash so smooth. My car was broken into and vandalized, and insurance gave me an orginal estimate that was way lower than what would cover the actual damage. Mark took the time to thoroughly examine every aspect of my car and wrote an accurate estimate that would take care of the damage and we were able to get insurance to re-asses the vehicle and get a more accurate estimate. I would of never got the right amount of insurance money to fix my car if it wasnt for Mark assisting me. Mark also made sure I was put in a loaner vehicle as soon as possible since my car was in the shop for a month, which helped me so much. He was very easy to reach, and would always answer my calls and any questions I had at any time of the day! Being without a car is such an inconvenience, but the people at Chuck Nash have made it so much smoother. They really care about their customers and they really make sure to fix your car the way it was before if not better!! read more

To start, when I walked in, it took about 20 minutes for them to say anything to me, even though I had at that point made eye contact with several people. I was not greeted and I was not made aware that I had to grab someone's attention in some way to be serviced. However, eventually, one of the service reps did ask me if I needed help and we went from there. She was very helpful, I quite enjoyed that she was as eager to get me through the process as I was to be finished with it. I was then told to come back after the weekend to drop my car off and they will work on it from then. Two days later at 11:36 AM I got a call from them saying that my car was ready to go. I went in and about five to ten minutes later, after having delightful small talk, I was given my car. It was like new, the bumper was replaced and they washed both inside and outside of my car. That was really awesome because it was in pretty bad condition and had not been cleaned in a good while. They took care of that for me without even having to ask. I don't know if that something that they have to do, but I am sure happy they did. Dawna and Tanya (not sure if I spelled that right) thanks for making my first auto-body collision an easy one. Four stars because I had to wait so long before I was actually acknowledged by anyone. read more

Quality work from a business run with honesty and integrity.

They don't even deserve a star they have no customer service skills and in there are eyes customers are wrong and there right had took my truck in for hail damage and told me two weeks that was fin but when we picked up are truck it had two deep scratchs in the back on the bed but she was adamant that they where there witch we knew they where not since we had just bought the truck 30days prier to us having to take it in to repairs plus the top of the roof still had lots glue still and Extra screws left over stations changed ac up to the max very disappointed would never recommend this place read more

I've taken two cars to Chuck Nash Collision Center and have received excellent, professional service both times. The service reps are friendly and follow through on their promises as far as calling back or keeping you informed. Both times my cars were fixed exactly right and returned to me exactly on the promised timeline. Having to get car repairs can be a pain in the butt - Chuck Nash Collision Center made it very easy. read more

This body shop gets a big fat ZERO. We took our truck in and when we got it back it still was not right. They sent us to the dealership, they fixed our truck, but it required us to get another rental car. So they put it on Chuck Nash account and told us they would take care of it. The body shop was told that the truck was done. They dropped the ball and did not call us, we had to call and check on the truck. Oh it was ready 2 days prior. The body shop told us that they called the body shop, who should have called to advise that the truck was ready for pick up. They lied and said they called us. No phone call or text was sent. Then to top everything off, we were billed for the rental car and the rental company said that the body shop said to bill the customer. In short this body shop has a communication breakdown that really hurts the customer and the future business. I WILL NOT EVER RECOMMENDED Chuck Nash for fixing a vehicle. read more

We took my truck to Chuck Nash to have a small dent-scratch repaired. Dominic gave us updates and it was ready when he said it would be. I'm very picky about my truck and was really surprised at what a fantastic job they did! I very highly recommend this shop! read more

I was disappointed with the quality of workmanship. Thin paint work and paint runs in several spots on my car when I got it back two days longer then was estimated. If you are looking for quality work look elsewhere. read more

I am a female college student that doesn't know much about cars, and this is the only place in San Marcos that I trust with my vehicle. These guys will not rip you off in any way. They are truly there to fix your car and make sure that you're a satisfied customer. The people at Chuck Nash worked with my insurance, were always polite (even when I was frustrated), and worked relentlessly to give me the best deal possible. They did a wonderful job on my car, and I am so thankful that they were there to help me! read more