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Chung's Alignment & Auto Service

4.7 (239 reviews)
Closed 9:00 am - 5:00 pm

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Response time

1+ weeks

Response rate

10%

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Dog paw print!

I just got back my car after having my door repaired from a hit and run. I didn't get to check out my car because I had work so I had a family member go and pick it up for me. Today I went into my car and notice there is white dust/marks all over my seats and car. And a dog foot print?! You cannot tell it's not. It's clearly a foot print! All over my seats, armrest and daughters car seat. I am highly disappointed they even allowed an animal into someone else's car! I don't even allow any animals in my car at all. The lease they can do is wipe all that crap off for me.

Connor A.

Great value. I'd give 5 stars if the customer service was better. I understand shops are busy, but I feel the workers should acknowledge customers more promptly. Also the reason for the 4 stars is because I found some metallic residue on my paint. Luckily I keep it sealed so it came right off. Overall good experience. I feel Chung himself took care of me.

Sheri Lyn O.

RATING'EM ZER0. 0! Don't waste your time coming here. Especially if you have modified vehicles. Lowered or lifted. STORYYYY TIMMMMME! We lifted our truck and decided to get alignment same day here right after since they were near by. When the alignment was pau he DID NOT do a test drive after. he just took it off the rack & stated "It's all good". When driving home, my husband noticed that the steering wheel was clocked more towards the right (1'oclock position). When he drives the steering wheel STRAIGHT (12 o'clock position), the truck will steer to the LEFT. We called to do a re-alignment. When the 2nd alignment was finished, Chung did take it out for a test drive on Kokea street for couple mins. He came back & my husband asked him "is it all good? It's okay?"... Chung said "it's better!". He drove back home & STILL the steering wheel was the same! It actually got worse, it's more tighter. We asked our family, friends who are mechanics & actually other car repair shops... & they all stated no, it's not supposed to be like that. I called to have him go over it again with us. Drove all the way to town so we can explain to him that it's not right. Chung was already irritated from the start & he drove our truck with both of us RECKLESSLY. why drive so fast down the road multiple times? Why are you driving 30-40mph so fast?! So we can't see the steering wheel as you drive?? He couldn't even give us the time to show him. (*Don't get me started with his other employee just yet*.) He says it's driving straight, which it is... BUT he was NOT UNDERSTANDING that the steering wheel was NOT. It's obviously not straight! Because I was sitting in the back and he kept moving the steering wheel. Unbelievable. He switched with his employee for "confirmation". This time I drove to show him what we mean since we couldn't with Chung. I kindly introduced myself and asked for his name... but hahahahaaa this smart guy just pointed at his name tag "right here" and got into the truck. RUDE. Brah You call this customer service?? But that didn't make me mad... it was This guy.. NOT PAYING ATTENTION AT ALL! I had to ask him to watch our driving. To observe the drive and the wheel. He was saying that it was crooked "because of the Nissan badge on the steering wheel was crooked." So he DID noticed it was crooked while driving?? Are you serious!? Ho brahhhh! .... Then I asked the guy does Chung lock the wheel? He says yeah... (FUNNY because Chung said it himself; he DOESNT.) I pulled over to park & was going to have him switch so he can try drive like what Chung asked him too but he did a big fuss. I stated this can be a safety issue too. He could only say "i don't know, I don't know. You have to talk to Chung about that". and the employee got out of the truck DURING the test drive and walked back to the shop smoking. WTF???? When we got back, he asked what his employee thinks. Obviously if an employee is getting a confirmation from his boss, he's obviously gonna say the same thing HIS BOSS gonna say. Lol He could only say he doesn't lock the steering wheel.... I told him "respectfully okay, that's what you like to do. you don't use the lock but we would like our refund back. We want to bring it to a place who does". He gets worked up saying because "that's old fashion" "it's back in the 90's". After all that he says Ok for refund, went into the shop and said "I don't have time for this." It takes a lot for me to get mad, but this tipped it off. 100. Braaaaaahhhhh OK.... Wow. Putting our trust in Chung & his shop... and having a friend refer us to this guy... it was unbelievable. What a ridiculous experience. we was not respected nor valued. We are sad.

They have cable TV to watch if you're going to wait, a bench and five folding chairs.
Jon D.

I'm a fan! My tires had been wearing unevenly ever since I bought this car, pretty sure the previous owner had it lowered. Anyway, I was tired of rotating the tires on my own, because the place I bought the tires said I had to buy new ones since the wear was getting too low on the tread. I finally called Chung's up for an alignment after doing some research on premature tire wear and shops in town. The receptionist answered my call and was able to schedule me the next day. I showed up a little earlier than expected and the owner came out and noticed my car and said he could take it in immediately. I decided to wait since he said it would be done in an hour or so. I sat in the waiting room, watched some TV and checked emails on my phone. Every so often the owner would rush in and answer the phone or greet a customer or delivery man. Soon enough my car was done. I drove it away feeling better about the ride. Overall the prices are competitive and service is excellent! I will definitely be coming back here when I need work done on my car.

Ariel R.

I am so sick of dealing with this place. Stay far away from here if you want to save your car, money, and sanity. 5/18/21 - Called to make an appointment as my ABS and brake light sensor came on. My normal place (McCully union station - go there!) was unavailable, so after I saw the great reviews, I called to make an appointment. Getting an appointment with Mark was easy, but that's about the only nice thing I can say about this place. 5/20/21 - Take my car in. I'm standing around 15 minutes until finally, I ask to ask Mark if I should leave my car here, if I should wait, or what. That should've indicated the lack of customer service for what's to come. He says he'll call me once it's done, so I call my husband to pick me up. He did call with a quote for two rear brake replacements and said that my car would be ready for pick up before they close. I pick up my car only to find my service light still on as they didn't replace my wheel sensor because they had to order it; no biggie. Mark said it would take a couple of weeks and ensured me he'll call me as soon as it gets in. 5/28/21 - My recently replaced brakes are completely rusted (see picture). Not just a little rust, but full on, bright orange rusted. Turns out they used non-coated (aka the cheapest kind) of brake rotors. I would've gladly paid the extra $$ for coated brakes, but that wasn't an option. 6/10/21 - I call Mark, asking if my wheel sensors are in. He says it's not delivered yet, but he'll call when they get it in. 6/20/21 - I call Mark again, he says they forgot to order them. He'll call me when they get in. 6/30/21 - Called all morning, no answer. Finally get a hold of them and they said it's still not in, that they'll check on the order status and call me back right away. I told them at this point, if they don't want to service me and finish their job, to be straight up with me. They said they'll fix it and take a look at the rusted brakes, that the rusted brakes should not compromise the integrity of braking. Lo and behold, no call back. I can't trust anything they say at this point. 7/19/21 - I ask for Mark, he's not in today. Talk to another gentleman who is surprised that I haven't had my wheel sensor replaced since May. He says he'll call the dealership and call me back. No call back. When I call, it goes straight to voicemail and says that the voicemail is not set up. What the hell? Decided to go into the shop and show face. Mark said they could order the part today, install it tomorrow. They offered to install it another day, so I chose Saturday as to not disrupt my work week. This is exactly why I don't trust auto service shops and would rather have my husband or dad fix it, except I live on this hell of a service island and my husband has been gone for work. The fact that I paid $494 cash (the wheel sensors will cost me another $114.02) for completely rusted brakes, my lights still on, is ridiculous. I have my upcoming safety check that I know will not pass, which will incur other fees. Will update review accordingly based on the service I'm HOPING to finish on Saturday. Stay tuned...

Chung's fixed my wheel allignment
Wes L.

We got coilovers installed recently. Found a lot of good reviews on yelp, we gave this business a try. Was able to make a appointment over the phone yesterday afternoon. Told me that they were busy but come by at 10am to squeeze us in. Arrived at 10am and yes they were busy. Had 2 vehicles in their shop on the rack, the phones ringing off the hook and a couple customers ahead of me. I gave the counter person my info and left my car with them. Returned a couple hours later. Checkout was quick, paid and they brought my car right up to the front for me. Very painless process dealing with these guys. Pros: customer service, labor prices & alignment is fixed. Cons: too many cars in parking lot & very small waiting area. Chose to have my wife pick me up instead of waiting. Would come back if we need future suspension work. Overall very satisfied with Chung's

Alignment, lifted

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9 years ago

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9 years ago

Great mechanic very nice guy very fair and even did extra work for no charge highly recommended

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6 years ago

If you every need a wheel alignment come here they are fast and the prices can't be beat. They did a really good job doing my alignment

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7 years ago

Honest, reliable, integrity, efficient and does not charge an arm and a leg. That's rare in the auto business industry. Will be back again.

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8 years ago

It was only 20min to fix my 2006 mustang GT's alternator. He is wonderful person I recommend to contact him!

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fast friendly service! there busy so call ahead. chung the owner is very thorough in explaining what needs to be done! great pricing

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Ask the Community - Chung's Alignment & Auto Service

Have a 2015xb I often feel rubber in the front as I break usually happens when I have ppl of 3-4 riding with me as I brake slowly I feel Rubbing noise underneath?

I seems that the suspension is bottoming out (compressing) due to the additional weight of occupants in your vehicle. Its rubbing the fender liner .

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Review Highlights - Chung's Alignment & Auto Service

We made an appointment and when we got there, James was very helpful and took the car in right away.

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This morning I discovered that one of my tires was leaking. After finding a nail in the tire, I…read morebrought my vehicle to Discount Wheel and Tire. Bryan checked me in right away and had the issue resolved within 30 minutes, at no charge! He made what could have been a stressful start to the day incredibly easy. I really appreciated the quick, efficient service and excellent customer care. Bryan was professional, friendly, and got me back on the road in no time. When it's time for new tires, this will definitely be the place I come back to. Outstanding customer service and a great experience overall. Highly recommend!

I've been going to this company ever since I got my Honda, and every visit has left me completely…read moresatisfied. A huge thank you to Justin for always providing honest, efficient, and exceptional service over the years. I've visited both their Waipahu and Honolulu locations numerous times, and every experience has been met with friendly communication, professionalism, and quality work. These guys truly know what they're doing, and they're quick too. They definitely have busy days, but that's only because they're one of the best tire and wheel shops on the island. Plus, they carry all the good brands of wheels at a great price. Ladies, if your tire pressure light ever comes on and you're not sure how to put air in your tires, just stop by any of their locations. They'll check your tire pressure and fill your tires with air free of charge. If it's something more serious, they'll inspect it, patch the tire if needed, or help determine what's causing the issue. I highly recommend this company and am proud to be a longtime customer. They've earned my trust, and I'll continue coming back for all of my tire and wheel needs.

Chung's Alignment & Auto Service - autorepair - Updated July 2026

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