Ok, yes I gave this church's chicken 3 stars. Some of you reading this might be thinking to yourself, is this for real? Yes, we've been to the same church's. The same church's that forgot the biscuits on two of our orders. (You know those biscuits are so delicious you'd go out of your way to let the store know about this grave mistake) The same one where, when I went for a second visit, I overheard on the speaker, "I'm sorry but we're out of original chicken right now" and when I got to the window "Sorry, it's going to be a 20 minute wait for the pie" Yea, it sounds like they might be having some issues with product control and delivering fast service, but in my experience they are willing to learn. After forgetting said biscuits in our meals, and a quick phone call to the store manager (possibly, not sure if he was indeed the manager but he's the one that got on the phone) they offered to correct their mistake and provide the biscuits on our next visit. Therefore showing that they are willing to do the right thing. They accepted their mistake and offered a solution. I think it's time the store director or whoever is responsible for this location to step in and implement solutions to their everyday problems, making sure enough product is ordered and ready for customers, developing their associates customer service skills, etc. Looking forward to another visit to this establishment (not necessarily in the immediate future, I mean we do have to give them some time to make progress) but who knows when I'll get a craving for those biscuits. read more

Came in here and it was pretty busy. Two customers in front of me were upset at the service. I understand why. These ladies were on their phone, making fun of their customer's with complaints in clear sight- i had ordered two spicy chicken and they gave me plain. I came up to tell them and they were on their cellphones. LOL management where art thou? Unprofessionalism to it's finest, talking ish in spanish. read more

I haven't ordered chicken from this location in a while and now I remember why! First of all, I asked for a spicy chicken strip meal (had to repeat the word "spicy" about 5 times because the guy couldn't understand) with a side of bombers and sweet tea. Then I had to wait in line over 25 minutes. 25 FUCKIN MINUTES! There were only 2 cars ahead of me. I get to the window, pay for the order, and wait another 5 minutes. When I got home, I noticed that my drink was cola, not the tea I ordered. The bombers were good as usual, but one of my strips felt like a rubber doorstop. It was UNDERCOOKED and none of them were spicy. This is absolute crap. The place is closed so I'm Yelping the hell outta them in hopes that they'll get it together and serve quality food again. Fire the whole staff and start over if you have to! read more

I ordered a 3 piece spicy chicken tender box. Not only were my chicken tenders not spicy, they were undercooked and tasted like fat. The box came with a side, I chose French fries. Those were over cooked and hardly any were given. I'm pregnant and was really looking forward to this little meal. I had to wait in the cold rain at the drive thru for about 20 minutes just to be provided with such unsatisfying service. The guy at the window asked for my receipt back for whatever reason and did not give it back once my food was given to me so I couldn't even return the food. Super disappointing. read more

Terrible customer service. We had to wait over 10 minutes in the drive through just for 2 things of Mac and Cheese. The drive-through cashier didn't say a word, just open the window stuffed the food out and closed it. read more

This place is trash. I've given it three tries with the time wait and it really doesn't make a difference they are just terrible. First, you drive up to the window to order, there's literally nobody in front of you but they immediately ask you to wait several minutes before taking your order. Then, they will take FOREVER TO fill the order even if there's no one in front of you and hopefully they even get your order right. Don't go here. read more

So slow... In the 15 minutes I waited in line at the drive through I should have just made dinner.

The wait is never ending! Why is this place so slow! Two cars ahead of us and we're been waiting about 20 mins already. If we didn't have a car behind us then we would have already been gone! This is just sad and Church's Chicken is suppose to be FAST FOOD!! Wth! read more

This is the worst location I have ever been to. The customer service is horrible, The guy that was in the drive-thru was so miserable and took forever to take an order. And their biscuits were not even baked correctly like the other locations there was no honey on them no butter no nothing. And with a three piece chicken strip dinner you don't have a choice of sides you have to get the sides that come with it this is the only location that does that. I would rather drive 10 miles then to come to this location again. read more

Very slow drive-thru.... there were only two cars in front of us and we waited over 25 minutes. And then when we got to the window, the lady told us it would be another 10 more minutes for the SPICY chicken we had ordered. I asked why it was taking so long and they said they only had two cooks in the back. Pretty ridiculous for a 3-piece chicken tender strip meal. read more

If I could give this place 0 stars, I would. I have been in line for 45 mins. And there's only 3 cars ahead of me. Terrible terrible location. Just save your gas and money and cook at home. Not even worth it. Not only to mention, there all rude kids working here. read more

I wish I could give them negative stars!!!!! Horrible customer service! The manager is rude anytime we go to any other church's they allow us to get the pieces we want and just charge us extra for them he won't he'll give you a lot of problems. Today I went through the drive through haven't been to this location in about a year or more I ordered a chicken sandwich meal asked for a pack of mustard and they said no we don't have that then I asked if the sandwich had real chicken or artificial chicken and they lady answered no we don't have grilled chicken! So I just got frustrated and went ahead and ordered my chicken sandwich I figured thy sell real chicken there the sandwiches should be too. I pull up to the window I wait 5 minutes before they open the window to hand me my drink and take my debit card the lady doesn't say a word to me closes the window and I wait another 10-12 minutes no one checks on me or says anything at all then randomly some young kid opens the door with a bag all crumbled up and says is this your food I look at him and say uh yeah I'm guessing he doesn't say thank you or anything just looks at me like he's really confused and shuts the window I drove off to find a tiny dried up artificial chicken sandwich in my crumbled up bag extremely dry with shriveled up lettuce my okra is upside down in the bag my food wasn't even hot and the chicken taste like it was fried in old grease. I bit into God knows what in my chicken but after spending $10 on this crappy food I decided to eat the rest of my food. They need new management and workers here who understand their customers and what kind of food they're selling. I get chik fil a sandwiches they make my food fast the chicken is a real breaded chicken breast they'll add whatever sauce u ask for and they're service is amazing for the same price church's sells they're cheap disgusting food! Never again! read more

Church's Chicken - What old food looks like - Chicken Wings Near Me - Phoenix, Arizona

I had gone through the drive-thru, the end of October of 2015, where this rude individual behind me kept honking his horn at me and at churches employees. But everyone thought I was the one doing it so I was getting rude comments and rude looks from passersby. And church's chicken employees did nothing but tell me to pull out and park in front of the store so they could attend to this rude customer while pushing me back. They said no apologies and did nothing to help me but make me wait another twenty minutes for my food. Then when the rude customer got their food decided to yell rude comments at me in front of the store and yet everyone was looking at me like I did something wrong. It was mortifying!! Finally when I got my food I received nothing but cold attitude from the girl handing me the food and the employee on the phone when I try to contact a manager. This has made me boycott all church's chicken. And it's sad because I really did enjoy the food. read more