So good to be back to one of my normal haunts. Love me some Chuy's. Today I had my regular Tex-Mex plate. Cheese enchiladas covered in their Tex-Mex sauce along with some red onions. Sides were green hatch chile rice with refried beans. I asked for no garnish since I do not care for pico. Service was ok, felt he was more rushed because it had been slow evening. He just was a little too fast and was not quite on top of things. Still love me some Chuy's. Also loved their Blackberry Lemonade frozen margarita!!!!! Chips and salad always a favorite along with their queso as well as creamy jalapeno dip. Slow night for them which meant a nice a calm and quiet meal for us. Usually it is a little noisy during meal times. Again love me some Chuy's!!!! read more

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I review 3 Nashville restaurants per week on my IG Lillypulitzerstylist. As a Texan, of course I've had Chuy's before, but I've never had the one in Tennessee. I can confirm, the food is consistent with the Chuy's we all know & love. Our server, Jacqueline P, was sugar sweet and so attentive. She checked on us so many times and even gave me a bag of chips to take home. I always get the King Memorial plate, which I think used to be called the Elvis plate. Three enchiladas and a taco. It's such a good value. The creamy jalapeño sauce was oh so delicious. As always. 5 stars read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

customer service I've ever had at a Tex-Mex restaurant in Franklin, TN. My party stopped into Chuy's in Cool Springs (3061 Mallory Lane, Franklin, TN) this afternoon and ordered sodas. We were brought chips and salsa, and before we could even settle in, our waiter was openly rude to us about not ordering food and drinks. He then walked over to other staff, pointed directly at our table, and talked about us in plain sight. Incredibly unprofessional. He came back and rudely informed us he was charging us for the chips. This is the same Chuy's whose own menu advertises that "you always get free chips and salsa." He topped it off by telling us he'd "never seen someone come in and not order food." We were paying customers and got treated like an inconvenience for ordering drinks. If you're searching for Mexican food or Tex-Mex in Franklin or Cool Springs with friendly service, keep looking. There are plenty of Mexican restaurants in Franklin, Tennessee that treat guests with basic respect. Rude waiter, surprise charges, and being gossiped about mid-meal. We won't be back. read more

I eat here all the time in person and to go! I love it every time! Also, their manager is one of the most professional and nicest people I've encountered. Love the staff and the overall vibe is great! read more

As the restaurant name describes, it was chewy. I got an al a carte el carbon taco. It was filled with a few strips of the toughest meat on the market. If I wanted to, I could have pounded the meat flat and used it to re-sole my shoes. Needless to say, it didn't make its way into the gullet. The salsa was fresh and the chips did what they were supposed to. But that was the highlight of the meal. Have a beer and eat the chips. Skip the food. Better yet, consider skipping Chuy's. Our server was entertaining. He was a joyful gentleman. However, when we were leaving, the hostesses failed to thank us for coming in. There were three of them gathered at their podium all looking at their phones and gossiping. Maybe they were looking online for new jobs. Quick Tip: If my prior description doesn't dissuade you from steering clear of this restaurant, maybe this will. Upon entering and waiting to be seated, I was looking at the portraits hanging on the wall. I'm supposing that they are the venerated family members of the origin of Chuy's. Well, they were defaced. One was torn and had scribbling on it. It should have warned of a lack of attention to detail and respect. But I didn't heed to my gut and ventured in. I learned that lesson so that you won't have to. Give this place the ol WB....(wide berth). read more

It's such a pleasure to go out to eat on the weekends with family and friends. They enjoy delicious food, and it's truly a wonderful place to relax and connect. read more

Service is lousy nowadays. Pay attention to your tipping. They give you the auto calculated tip, but it includes the tax in their calculations. On a group tab, they figure the tip automatically which also includes the tax during calculations. I believe this to be illegal. If not, it should be. Tito's is cleaner, has better food and drinks and doesn't try to take advantage. Cheers! read more

We were there a couple of weeks ago while visiting the area and the food was just not good. I shared a burrito with my friend, and we were assured that it was big and full. It wasn't. It was very lackluster and bland. Some of the sauces were OK. The worst thing was the drinks. We each ordered a top shelf margarita, and I swear it had no alcohol in it. We called this to the attention of our server when we ordered a second one. It didn't taste much different. In hindsight, we should've said something to the manager. Our server was good and attentive. We enjoyed the 90s music coming over the sound system, but that was about it. read more

The atmosphere is adorable, the service was good but the food was horrendous! I have been to chuys several times and it was mediocre at best. This time takes the cake, I violently vomited about 3 minutes after finishing my tacos. read more

As we were paying our bill at our table, we noticed a larger than half inch bug crawling around the bowl of rice that we (thankfully) had not eaten any of. We won't be back. read more

Super service and great food! The salsa is HOT but really flavorful; japaleno dip super awesome. Very reasonable prices also. Hector was a great server in Christmas Eve! read more

Chips & Salsa weren't memorable. Food was terrible. Coke was good. Nice waiter. Decor was typical. read more

Create atmosphere, and amazing service! As soon as we sat down, our server brought us chips and salsa, which was delicious. The interior is creatively decorated and very energetic! I got the steak burrito (big as yo' face burrito) with Tex-Mex sauce, and it was delicious! It came with lots of sauce, which made it even better. The steak was cooked perfectly, and it was all around a great dish. Plenty of parking outside as well as an outdoor patio! My group had an amazing experience here, and I would definitely recommend it! I will definitely be back soon! Thanks, Chuys! read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

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This place has really went down hill! Ordered the steak fajitas, and what a disappointment. The steak so thin, tough, and burnt. I brought this to the attention of my waitress who promptly told me it's not burned. It's charred and that's the way they are. Well that's not how they used to be pre covid. Chips and sauce still great but that's about it. My waitress proceeded to tell me she doesn't make much money here and this is a temporary job. Ok great but i don't want hear that!! Why would I want to know that?? The tortillas were cold so i asked for some hot ones. Got another container of ones that were even colder!! Chuy's used to be so good but I doubt I'll be back. It's just not worth the money now. Hope the waitress finds a better paying job. Based upon the food quality she probably doesn't make much money here. read more

Always reminds us of being back home in Texas, great atmosphere. The fajita meat is good and tender and not like the stir fry looking meat you get at a lot of the Tennessee Mexican restaurants. Was seated quickly and good service. Boom boom sauce is amazing and they have healthy alternatives on the menu too like salads and fajita bowls. Will definitely be back. read more

Good spot for a quick Mexican food meal! Our waitress was super nice and the food was what you'd expect. I got the enchilada special and although it looked small, it was filling! read more

I enjoy the dip! Good food- fun ambience. Servers were polite and speedy! Will go back again

I was in Franklin and wanting some Mexican (tex Mex). I saw some promising reviews here on Yelp but, after reading, it left little to be desired. I saw that there is a Mexican franchise (Tito's) which I had tried in their Bellevue location and it was a real disaster. I honestly wasn't even aware they were all affiliated until I saw the owner responses to each negative review and it was the same owner who had responded to my review from 2021. So I opted for something else. Chuy's is cheap and cheerful. Immediately seated and served. I used to get the Elvis special but, last time I got it, there was WAY too much food. So I looked and narrowed it down to either the tamales or Chimichanga. I got the most Americanized thing and got the chimichanga. I used their creamy jalapeno ranch sauce and it was very good. The beans were not really that good but the price was extremely right I could not complain. These Franklin Mexican restaurants are not very good. Franklin excels in most areas and restaurant types but Mexican is not one of them. I returned home to Antioch with a full belly and satisfied. Antioch still has the best Mexican in Nashville. read more

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Craving Mexican (not authentic) definitely would recommend Chuy's for a decent cheap mexican meal. To start most mexican restaurants just have complimentary salsa but Chuys not only has salsa but the creamy jalapeño sauce that I really enjoy. My go to entrees are typically #1 chicka chicka boom boom or #2 Chicken fajtias both are good. The service is typically fast, very family friendly environment . I've never had a issue with the wait staff, as they have always been helpful and friendly. Another plus about the restaurant is happy hour with complimentary nacho bar. read more

Chuy's - chicka- chicka boom boom enchiladas, Rice, and beans - Tex-Mex Near Me - Franklin, Tennessee

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The worst restaurant experience I've ever had--hands down. Terrible service, ridiculous wait time, and awful food (what little we actually got)! We waited over 1.5 hours, and the food still wasn't ready. The waitress kept giving us the same excuse: "The kitchen is busy--it'll be out soon." Over and over. So we waited. And while waiting, we ordered overpriced, disgusting cocktails. Even the free chips were stale and tasteless--the worst I've ever had. After waiting for more than an hour and a half, they finally told us they were out of chicken--which is exactly what we had ordered. And they knew it the whole time but didn't bother to inform us. Every table around us was also waiting forever--everyone was frustrated but trying to stay patient. The final insult? They never apologized, showed zero concern, and still charged us full price for the drinks. No discount, no compensation--nothing. We ended up canceling the order and walking out, absolutely furious and disappointed. I will never go back, and I'll make sure everyone I know hears about how awful this place is. read more

So, if I could go 1/2 stars, I would have been good with a solid 2.5 for this Chuy's location...but since I can't, a solid 3 stars it is. And I really love the Chuy's brand, but this location has some of the most off-putting service I have experienced compared to the many Chuy's I have visited around the country. This particular Chuy's is located on Mallory Lane in the middle of the hustle and bustle of Franklin. It sits alone, which is a good and a bad thing. The good is you aren't caught up in loads of traffic getting in and out...the bad is parking can get real tight on a busy day and there really isn't a great option for overflow. There is ample spots, but on those busy nights, be prepared. As mentioned, the service has never been good here. I have visited for work luncheons, work dinners and personal dinners and each time I get the same variety of poor service. It doesn't matter what time we come, our server seems annoyed that we are there, and this is the same attitude we get each time we check in with the host stand as well. Our last trip in we decided to belly up to the bar instead of waiting for a table and man, do I wish we would have waited. The bartender was rude, never spoke one word to us outside of asking for our drink orders. It was bizarre for a bar. I will give it to them though, at least they are consistent in their approach. Food wise, I have sampled a few things from the menu including their enchiladas, burritos and tacos. I will say that the oven roasted chicken burrito with the Tex-Mex sauce is where it's at, all day long! The other thing that will keep me coming back is that white goodness aka creamy jalapeno dip! Could put that stuff on a sneaker and I'd happily eat it! Overall, this Chuy's would be a lot better with improved service. Outside of that, this location checks off the boxes for food and location. read more

Chuy's - Oven Roasted Chicken Burrito - Tex-Mex Near Me - Franklin, Tennessee

It's hard to go wrong with Chuy's. I love Chuy's and this place is why. This location has such a friendly staff and delicious chips and burritos! I wish the salsa was more spicy but it was still delicious. 10/10 would recommend! read more

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I wanted to like this place cause our friends go there, but it just did not give me the clean vibe. Tables walls, and menus definitely needed a scrubbing. The service was personable and fantastic and the food was pretty good too. I wish they would close one time for a couple of week days and do a floor to ceiling detailed cleaning. Hopefully, the kitchen was cleaner. read more

Being an Austin expat relocated to central Tennessee, I've dined at the original Chuy's on Barton Springs many many times, as well as pretty much every other Chuy's location in Austin. We haven't visited the Franklin location often, mostly because at peak times the parking lot gets slammed, and our experience has been circling and wandering and praying that eventually a spot will open up somewhere. But recently, I was looking for an early dinner, the parking lot wasn't full, and I was really missing the closest thing to real Tex-Mex you can get in central Tennessee. Like any other Chuy's, it's a pretty well oiled machine, with the food coming out surprisingly fast. I liked that they served the creamy jalapeno dip along with the salsa without us even having to ask. It's a happy special request (and yes, you want it) at every other Chuy's I've visited. My go to is the hatch chili enchiladas, either cheese or chicken, depending on hunger level, because you will eat a lot of chips with the salsa and queso (do not forget to order queso!). The salsa is fresh, the queso is good. The world's best Tex-Mex chili enchiladas are at Maudie's, but there are no Maudie's locations outside of Austin, so the award still goes to Chuy's for the most authentic Tex-Mex in central Tennessee. read more

The 3 hostesses that have been here for the last 2 years are incredibly bad at their jobs. This place has the absolute WORST hosts . We have lived here 3 years (moved from Austin where the original Chuy's is) . In Austin, everything is excellent from the moment you walk in the door. I have waited for 3 years to give a review . We have had hosts consistently not even greet us, take us to the table without a word. No thank you, welcome, ANYTHiNG. Unreal!! We like Chuy's but are over the poor treatment at the door. read more

I waited over 25 minutes for a to go bowl of soup (for my sick wife) and still didn't get it because I had to pick up my daughter and was late. I called to speak to a manager to get a refund...waited 10 minutes for them to tell me there wasn't one available. The only star I'm giving is for the ladies at the front desk whose fault it was not. Hopefully I get my refund... read more

We were sat down at a two-top table in the middle of the restaurant. This was our first time here and it was packed (which we figured was a good thing). However, we had multiple servers walk past our table and not one of them stopped to say hi, bring water, give us menus, or even say hi.... absolutely blown away at the horrific service. We literally sat at the table for 12 minutes (we timed it) waiting for anyone to come help us. After 12 minutes, which began to feel like an absolute joke, we walked out. No one said a word SMH. We instead drove to La Hacienda about 7 minutes away. I can't stress it enough about how absolutely delicious La Hacienda is! Thankful for Chuys horrible experience that led us to a much better and authentic restaurant. read more

Chuy's - Deej in the wild - Tex-Mex Near Me - Franklin, Tennessee

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What's up with the hostesses' with their cleavage and stomachs showing? Come on! That's not appropriate attire for a family restaurant. They need to go on down the road to Twin Peaks if they're going to dress like that. But the real question is, where is the manager? Certainly this is not the dress code. Why is this being allowed? Next, my chicken tortilla soup was cold and the chip strips in the soup were stale. I had to send it back to the kitchen for it to be heated. (You know what they say the cooks do to the food when you complain? I can only hope that didn't happen.) Then too my husband didn't get his entire order. I would like to say that none of this was our servers' bad. She was really nice and apologetic. These weren't her mistakes because the people who brought out our food didn't care because they're not the ones working for a tip. Come on Chuy's you can do better than this. There's too much competition around for you to be slacking like this. I give you two stars, maybe. Next time I will go on down the road. read more

I kept seeing a full parking outside this place when ever I pass by, so I decided to try it out. We called up and made a reservation. They greeted us well and gave us a table very promptly. We loved the ambiance of the place. They have different themes inside the restaurants for seating areas. That was well decorated and maintained well. Coming to the food the portions were huge and good enough for a stomach full and sharing. I felt the food could have been better. It was lacking a bit of flavor. Firstly it lacked some good spicy on the burritos. They have different sauces on the menu to try out. We excepted a little spicy on our dishes and that would really make the food delicious. I would say the must try out dish is Tres Lesches cake. This was delicious to the core. Overall it's a good place to have some Mexican food. read more

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We were greeted right away, sat promptly and our server was on it. The service was outstanding, but especially for a busy Friday night. Order taken, food delivered fast and hot, and order was accurate, but the food just wasn't good. It was edible, but just not real flavorful, the corn tortillas they make their enchiladas with were super think and rubbery, the meat inside was just bland. My wife got fajitas and they smelled pretty good, just blah, no real flavor. She also gets corn tortillas instead of flour and they were the same thick rubbery things mine were. My son got their quesadillas, just plain cheese, nothing else in them, and they were pretty good, he enjoyed them. read more

Long time Chuy's diner and this was the worst experience ever. Terrible drink, burned nachos and couldn't even get me another one to the table for me to eat it before everyone else finished. Two managers came to the table. While I appreciate it, they did nothing to make my situation better. Don't go to this location. read more

Food is always good and authentic. Great service, sauces and ambiance. Wonderful enchiladas, tacos and flautas. read more

Been coming to this location for years and the food is consistently good! Tortillas are fresh and made in house, chips and salsa taste great and one of the few restaurants that still gives chips and salsa on the table. Got the chicken fajitas which were great. And had the churros for dessert which were excellent as well. Will def be back! read more

Service was great as well as the food. My mom forgot to ask for something to not be put in her enchiladas and they kindly made her a new meal. The red salsa that comes with the chips was fresh and not too spicy. Tomatillo sauce came out warm and was a great addition to my burrito. The portions were large and service was quick. The restaurant itself seemed clean and was busy read more

Very solid. Had burrito bowls and very good portion. Salsa on the side was excellent.

I can not be more satisfied with the place!! It was just like how "mom cooked it"! The beans were fantastic, I have not had beans like that since I left home, I can make them myself but why would I do that when I can come here the rice was "ok" ,I had the Chueychanga, FANTASTIC! And our server was absolutely adorable, he was great/funny, he joked around with us! , anyways, I would gave this place 10 stars if I could! read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

Food great, atmosphere ok, service poor... Always order the "House Specialty" chicken flautas (corn tor­tillas filled with roasted chicken & cheese, rolled, fried & topped with their smoky Chipotle Sauce) ... The trimmings (lettuce, chopped tomatoes, sour cream, and guacamole) that come with them are a good accompaniment... I could do without the beans and rice, but that's just me... Nothing wrong with them, just not crazy about those sides items... This was enough food to split, but my growing teenage daughter thought she would want more... So, we ordered a kid's enchilada meal that included a drink... Not a very pleasant atmosphere, for this aging lady... But, we did arrive at 5pm, when the place was packed and loud... I'm just one who likes my space and quietness... Definitely not a place you go to for that, at a busy hour, wondering if ever... Although, we were one of the few who had more elbow room... We were seated off to a corner, so weren't in the main flow of people traffic... I got their new raspberry margarita... Highly recommend it, if you like margaritas... It was the best I ever put in my mouth... I will return soon, just to get that... As i sipped on my drink, the noise and crowd was more tolerant... Hmmm, if i had chosen to get another, i may not have noticed it at all (lol)... Note: I got my glass trimmed in sugar, instead of salt, and that made it even better... Moving on, I hate i have to complain about the service... But, several things took place... We were greeted, but it was gruff... Other co-workers tended to us most of the time, instead of our assigned server... I was handed the bill, without being asked if we wanted anything else... Good thing she didn't ask, because they would've made $25 on my margaritas, instead of the $12.50 for my one... Just got the impression she wanted us out of there, as quick as possible... But, that sure didn't happen, due to billing issues...Got charged over $3 extra, for a drink that was supposed to come with kid's meal... When i questioned it, she said anyone over 12 yrs of age is charged extra for a drink... I pointed out how it would've been nice to know that when we ordered, instead of just catching the up-charge on the check... I also pointed out how we would've just ordered the Enchilada a la carte, had we known that in advance, especially when we had plenty of beans and rice that neither of us really cared for with our other meal... And, my daughter was fine with drinking water... As I'm replaying this in my mind, I'm baffled, because she was even present when I was pointing out to my daughter how drink comes with kid's meal... I get they want to charge for the drink or adjust things for ones over age 12, but it's the sever's responsibility to point that out.. She did remove that charge.. It's just irritating because they should never just assume a patron knows those things, when it isn't noted on the menu... To make natter worse, it took her 3x to give me correct change... Actually, that never really happened... She still kept the coins, without asking... My bill was approx. $33... So i gave her $100... She brought back approx $16 bucks, and I pointed out how i was missing the remainder, according to the figure i showed her on the calculator... She admitted, she had given me change on $50, not $100... Well, she brings me more money... But, I'm still missing $10 and the coins... Normally,i would've let it go and told the server to keep the $10+, but we'd had a bad experience from the start... I still tipped the suggested amount... But, I should've taken this matter up with management and let them tell me what to do... Good mgnt might tell me, food is on the house... Had this been my first time here, personally wouldn't return based on service... But, i just live down the street, so I'll be back for sure... Just gonna request a different server, if i get the same one... And, I think I'm still gonna have a conversation with the mngr... I would want to know what's occurring, if i were in their position... I will add, this was supposed to be an enjoyable outing for me & my daughter... It was her request, we go there... But, her patience drew thin, and she was begging to leave, after all that! read more

Chuy's - Chicken Flautas *Pic taken from Chuy's facebook page* - Tex-Mex Near Me - Franklin, Tennessee

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I brought my family here for the very first time. Everyone really Love it, especially the kids!!!!! The was spicy but not to much, just perfect. I could tell the ingredients are very fresh. All of the staff was friendly and upbeat. I went in with a sad face and came out with a happy face. I love outdoor seating and this is the biggest outdoor seating I've ever seen at a Chuy's. I will definitely be coming back next weekend. read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee

Used to be incredible but ever since they sold to Darden, they changed all the recipes. Now the beans and rice are flavorless, the tortillas are rubbery, the tres leches tastes frozen, the salsa isn't the same...mega corporations doing what they always do: They buy a successful chain, cut corners on food costs and quality control to increase their profit margins, then throw their hands up in disbelief, wondering where all the customers went‍ read more

I first fell in love with Hatch chilies during my summer at UNM in Albuquerque in 1964. (Yes, that was a long time ago and yes, they did have them back then. ) And I have enjoyed them at various and sundry locations in a plethora of New-Mex, Tex-Mex, & SW dishes over the years. So you can imagine my joy at seeing them on the menu at Chuy's today. While we enjoyed the ultra thin and crispy tortillas with salsa and jalapeño cream sauce as well, the real pleasure came with my "Southwestern" Enchilada plate "a caballo." (For the uninitiated--unfamiliar, that is the vernacular for any dish served with an egg on top.) After tasting a tiny bite of everything, I completely smothered my plate with extra hatch chili sauce. Heavenly! Service was exemplary, all the food we ordered was great (although I found the Spanish/Mexican rice to be a bit over seasoned with chili powder - almost bitter). Pulled chicken in my enchiladas was tender. Refried beans were yum-a-licious. Ground beef tacos were savory but nothing out of the ordinary. The Monday special (called Wild Burrito) was a tummy stuffer. But without question, the joy of today was a throwback to summer in New Mexico more than half a century ago. Yes, the Roasted Green Hatch Chile sauce was that good! Thanks for the #memories. read more

Chuy's - Tex-Mex Near Me - Franklin, Tennessee