I've been going to Chuy's for many years and always loved the unique items and high quality. Unfortunately since COVID it's gone steadily downhill. I keep hoping it will improve and get back to the way it used to be, but instead the quality has gotten even worse. After dinner tonight I'm calling it quits on this place. Such a shame - I used to love it. read more

What is wrong with this location?! I will not come back here. I gave it two tries in the past year and both times they have failed miserably. Last night at 5:20pm, we were seated quickly. It took forever to get our food and then it was presented terribly. Both orders of enchiladas had been sitting in the window forever. BLECH! they were old and didn't even come out at the same time as the fajitas and shrimp tacos. How do you mess up enchiladas? This Chuys did. And they tasted meh at best (The Elvis Presley memorial enchiladas.) rice and beans were old-- come on!! The manager then delivered the fajitas without plates for our kids sharing the combo fajitas for 2. He said he would be right back and never returned. We had to wait for our server to come over and check to go then get them. Just seemed like they were all a beat behind and no other servers even scan the neighboring tables to see if they need help. I'm done with this location. It was super busy as we were leaving. I honestly do not know how this place has a wait. read more

My wife and I had a craving for Mexican food and we're looking around Southlake and both of saw the Chuy's sign. We were seated promptly and the vibe is very homey, casual. I immediately loved this place. The wait staff was quick and helped us choose the chicken fajitas. The guacamole and chips were great. The fajitas were amazing. Probably the best I've had or at least the best that I remember. Yea glass was kept topped off and the check was brought out without me asking. Yes. I have to give the whole experience five stars. Great atmosphere. Great food. Great all around vibe. I'll be back. read more

This location was quite slow for lunch. Quality food, I feel like it was much better when I was college. I dont like it so much now. Their creamy jalapenos dip is still the bomb though. I had a taco plate for lunch and it was ok. I remember it being better in college read more

Any chuys is going to be good. The place was packed but we were seated fairly quickly. Our waitress was great (sorry I don't have her name) but she was very nice and attentive). The only reason this place isn't getting 5 stars is because there was a white powder substance in the bathroom. Not really the restaurants fault. But not appealing either. Food was great. Big as yo face burrito was delicious paired with the app nachos. Love Chuys! read more

Chuy's - Mexican Near Me - Southlake, Texas

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Ordered here ubereats and got the chika chika boom burritos... I didn't enjoy it so much. They have large pieces of unseasoned chicken inside and nothing else. read more

The food was on point. Our waiter, Arturo, was fabulous. However, Arturo was picking up all the slack. 2 workers visited at a table of guests for at least 10 minutes while we waited. I counted 7 workers, basically doing nothing. We waited a long time for our check. We finally had to get up to use the restroom. Our waiter was busily working in the kitchen. As we were heading up to the restroom, one of the workers told us, "Have a good night." My issue here is at least 7 workers on the dining floor doing nothing while this poor kid was busting his butt. read more

The food is sooo good it's the best Mexican food I've ever had I have been going here since I was a kid the service is amazing how they seat us and getting our food yo us. Also a tip for anyone reading this there are hidden duckies almost everywhere except outside and it is very fun finding them also they move them frequently or from what I can tell. The vibe is very chill beach kinda theme in one room and a car theme in another and them a fancy sort of in another. Chuy's is family friendly so don't be hesitant to take your kids there. I love this restaurant so much and I definitely recommend going there. read more

Found plastic in the dip ... the manager tried to tell me it was onion... ok. It took us over 30 mins to get our appetizers (we all had that for our meal). Then I watched as they stood over our food at the pass for more than 5 mins because they forgot one order of nachos. Then after all that, they got our order wrong. We won't be back to this location. read more

I think Chuy's deserves a 5 star, because really, it's Chuy's! It's awesome! For the price and all you get, plus funky tacky decor that's reminiscent of a 1950's Mexican food hoppin place to be, you have to be a pretty big freaking infant to give this place a bad review! If it's not your taste esthetically, who cares. But in-house made tortillas, over 7 different chip dipping sauces, happy hour dirt cheap prices, wide variety of Tex-Mex to feed the whole family without breaking the bank, FIESTA 100%! Basically you're the Mexican food Grinch or a god darn mental snob if you don't like Chuy's. You should at least, "get it", why this place is great! Not only 5 star restaurants should get 5 star reviews or deserve them, but Chuy's does! read more

This location never disappoints! I love chuys, and the servers here always go above and beyond. read more

Chuy's - Quesadillas - Mexican Near Me - Southlake, Texas

This was my second time in a month going to this location. We ate on the patio and I have to say, it was very interesting. I could not enjoy my meal for fighting off the 4 birds that were trying to eat our food and other patrons food. There were empty tables with leftover food that had not been cleared or cleaned that did not help the situation. One bird aggressively flew over my head twice. Our waitress was the only one working the patio and she was overwhelmed trying to keep up with the patrons. The food was good but, the patio area was not at all a pleasant experience. Do better Chuy's!! read more

Not busy at all. But our waitress, Brooke never came back to fill up water and after waiting awhile for the check had to go try to find her. Not the best service at all! Usually they are great at this location. read more

Be careful when you're considering getting on the waitlist - tonight it said 20-25 minutes but when wE showed up they said we were 16th in the list. When I asked whether they used their waitlist from their own website they said yes, and if we hadn't gotten on the waitlist it would be a 45-55 minute wait. So... how long did we wait? 55 minutes! Live the place but don't count on getting in their waitlist to help with your seating - just go to the bar and start with refreshments a. read more

Of course like everywhere else- short staffed. I'm willing to be more patient understanding the struggles but then to have a waiter make you feel like they don't even appreciate your business.. completely ruins the dining experience and creates more frustration. The food wasn't even that good and the margarita was weak! If you are going to have waiters not treat your customers right AND short staffed.. at least make the margaritas stronger so we can tolerate the visit! Hahahha! I don't know why people keep coming here. read more

Chuy's is our go-to for our Tex-Mex fix. We love the Creamy Jalapeño sauce. It's great on everything or just dip your chips in it. Their Beef Fajitas are the best! They marinate it in Shiner Bock beer. We really enjoy their happy hour with free taco bar. read more

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Waitress was obviously hungover and didn't even get our drink order correct.. For just 2 people. Food was not very good. Didn't even make it out of their parking lot before I was sick and throwing up and we didn't have any alcohol. The person I went with had the same thing as me and was sick a few hours later. read more

Apparently I am on a diet per Chuys. Thank you for the measly two pieces of chicken on my taco. read more

Chuy's - Chicken taco - Mexican Near Me - Southlake, Texas

VEGETARIANS BEWARE: I ordered a Chimichanga with Beans and Cheese. And they got it wrong two times. The first was the mistake of the server who entered the order incorrectly and the second was a food containment issue. I was about 2/3 thru the second one when I got pieces of chicken. Upon noticing I called over the server whose first words were it's not my fault. Anyone that works in the service industry knows that is not something a customer wants to hear. He asked if I wanted to talk to the manager which I did. Buch, the manager, came over maybe 10mins laters to discuss what happened. He didn't seem genuine in his concerns. Didn't offer to ask how he can make it right. They took the plate never offered to allow me to finish my meal. they removed the item from the tab but I was upset that he didn't understand the gravity of keeping the meal vegetarian. For a restaurant that advertised on their menu vegetarian items this was an epic fail. After my conversation was over I see the waiter and manager laughing, not sure about what but I'm certain it was about my concerns. If you are Vegetarian I would avoid this location until they get under a better management system. The reviews of this particular location speak for themselves. read more

Waiting 40 minutes in curbside pickup is a bit ridiculous. Several other customers came and left before my order came out. Very disappointing as this has happened to me at this location more than once. read more

Bruce was a great waiter. Love the creamy sauce!!! We got the #1 and the Pancho nachos and they rocked. Happy Hour is from 4-7 weekdays and they are great drinks. Will definitely come back!! read more

Chuy's - #Creamy - Mexican Near Me - Southlake, Texas

2 stars is truly being generous. The positives include the salsa that came with the chips while waiting for food. It was very very good salsa. The second positive was the waiter who was kind, attentive and empathetic. From there the review goes down hill. Upon the arrival of my chicken tortilla soup (my main dish) it was lukewarm. I was also thoroughly unimpressed by the flavor. I'm a huge fan of authentic chicken tortilla soup and have eaten it all over the country at an assortment of restaurants. This was not up to par. We were in a hurry so I decided to just take it home for my husband to possibly eat, vs complaining, and eat the other food at the table which I will say was decent, not impressive. When I asked for the to go bowl and began spooning my soup in I found BONE AFTER BONE! Again I have eaten AUTHENTIC chicken tortilla soup all over the country and have never found a bone! We bring this to the waiter's attention who promptly gets the manager. A few minutes later Darrell the manager causally walks out and says hi and my husband has to ask if he is the manager. We show him at least 6 bones and talk about how displeased we are. What if our kids had choked on them? He then goes on to respond in a very non empathetic manner, chalking it up to the soup being "fresh" and "authentic". He then says he has been THINKING about putting a disclaimer about the bones on the menu for 2 months now for this particular soup. He did remove the soup from our bill however he kept offering me another bowl. Ummm, no thanks, that's enough nauseating bone hunting for me for one day. This was our first experience with Chuy's and will be our last. Between loud obnoxious staff horsing around, bones galore, mediocre food flavor and a lack luster manager, I certainly don't recommend this location or chain. read more

Chuy's - The many bones found in my chicken tortilla soup. See review for details. Major yuck!!! - Mexican Near Me - Southlake, Texas

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I like Chuy's but I always seem to go at a very busy time. The last visit was race weekend: we were able to grab a table in the bar right away. Service was friendly but slow due to the crowd which was large. Salsa, chips and guacamole were fresh and good. I had the Southwest Enchiladas which was very sparse on the chicken compared to the blue corn tortillas making the entree pasty. I wondered if the chef was stingy out of fear of running out of meat due to the crowd, but I wouldn't order it again. I'd like it better if the daily specials were offered every day: what I really wanted was only offered a few days earlier. read more

Chuy's - Bar and dining - Mexican Near Me - Southlake, Texas

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Food was good but the service sucked! March madness was underway and the wAiter was more concerned with the games than customer service! Had to ask for plates, get my own napkins, and do much for a second drink. Had to find him to pay the tab! Not so bueno for the price. Tip for Chuy's - don't serve ice tea tasting like mop water and then laugh when a customer says how bad it tastes. read more

I think it's pretty amazing that this is what passes at a side of beans AS IF having to wait for an hour for one item wasn't bad enough!! Tried to speak with managment and was placed on an endless hold. Avoid this location at all costs read more

Chuy's - A half teaspoon of beans - Mexican Near Me - Southlake, Texas

I have never seen so many kids in the bar portion of a Chuys. They are 4 deep at the happy hour buffet. The bartender is so busy chatting up people drinking ice tea that we had to wave him down to order. Just had a late appointment down the street & thought it would be as good as the one on 7th in Fort Worth. read more

Had not been here since before the pandemic. We will never come back. I think I had the worst enchiladas I've ever had here. They actually used flour tortillas for enchiladas. That is definitely not authentic. The sauce was also not authentic. I don't even know what was in it, but it was not good. The service was horrendous to boot. There were quite a few servers just standing around. Our server came back to check on us maybe once. We used to love Chuy's. It has gone way downhill--at least at this location. It used to be authentic Mexican food..Taco Bell seems more authentic than this. Their menu has been cut to about a third of what it used to be. This was a huge disappointment. I hope the other Chuy's are not like this, but I do not even want to check other ones after this experience. read more

Sat at the bar. Enjoyed watching the well oiled machine that is the bartenders and staff. Big plate of food. Had the beef and it was very tender. The charro beans could use a little more liquid and the hot sauce served with the chips is not all that hot. For a chain, it was very good. read more

Chuy's - Mexican Near Me - Southlake, Texas

We have been here dozens of times and enjoyed good food and service. Today, the service was slow and continued to get slower. I get staffing issues but the manager needs to get in the game, explain whatever the issue is, and appreciate the patience of the patrons. We will be back and looking for improvement. read more

Chuy's - Mexican Near Me - Southlake, Texas

My mom had a friend in town from SoCal and asked where we should go for dinner that she couldn't get back home. Usually the first Tex Mex place I recommend is La Hacienda merely for its campy factor. You get to see cowboy hats, wranglers, horseshoes on the walls; basically your worst nightmare in terms of how people imagine Texans to be on a daily basis. What you get at Chuy's however is a more everyday and fun atmosphere since duh, it's an Austin based chain (shout out ATX!) that consistently delivers great food at a nice price. Her plane also happened to be arriving during happy hour which is the perfect time to visit and partake in their $4.50 frozen margaritas. If tequila isn't your jam they have $3 domestic beers and $8.25 house martinis as well. Did I mention the free nacho car with complimentary queso? They have that too. We got our own queso though because her friend wanted to try the one with beef, pico, and guacamole mixed in. It may sound a little crazy but it's sooooo good. They have daily specials worth checking out which is something I order a lot. The night we went it was chicken enchiladas with green chili avocado sauce, green chili rice, and refried beans. Spicy perfection! I would totally order that dish again. My mom and her friend split the combination beef and chicken fajitas (which you can get for 1 or 2 people) and they enjoyed their food as well. We were tempted to try the flan but were way too full. Great location though, plenty of parking and a really nice outdoor patio. read more

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I've always been a fan of Chuy's. We've came here a few times. Our first visit here wasn't a great experience. Our waitress seemed to have a rough day and was not in a great mood. I asked for the yummy creamy jalapeño ranch and never got it. As my meal I ordered tacos and when it came out, it was super cold. I returned it and asked for a new order. It came out cold again. Seriously??? Third time around they were warm. At least it wasn't cold. The visits after were great. Our waitress Sisi was so nice and very attentive. I even got my creamy jalapeño ranch quick! The queso here is one of my favorites. I do love the taco salads here and they usually come with a great amount of protein. The ground beef tacos here are really good as well. I've had the tortilla soup here as well. While its cheesy and full of chicken, it seems to be lacking flavor. We're definitely regulars at Chuy's and I am so glad this location opened near me! read more

My wife & me were closing on our house had to drive to Southlake to sign paperwork. Got there early so we decided to grab a bite to eat. We stopped at Chuy's on Carroll. We were seated quickly it wasn't busy at all. We sat there for over 10 minutes waitresses kept walking by didn't say a word so we got up & left!! I'll never beg you to take my damn money!!! I'll never go to Chuy's again!!! If I could I'd give it ZERO STARS cause they didn't deserve one for their lack of service provided to us!!! read more

Maybe it's just growing pains, but my meal today wasn't as good as some I've had at other Chuy's locations here in North Texas. On the plus side, our server, KJ, provided great service and was very pleasant, interfacing well with our group. But about the food: The chips needed a bit more salt and were a little too brittle. House salsa, as I've mentioned other reviews, isn't really my thing, but it was fresh and plentiful. Queso compuesto was disappointing, with a very runny consistency that hardly clung to the chips, and the ground sirloin and guacamole were very scarce. It remained runny even at room temperature. My main plate fared a bit better; I selected the relleno and enchilda plate, with a ground beef relleno and Chika-Boom-Boom chicken enchilada. The latter was pretty good, but the chicken was a little tough and needed more seasoning. The relleno was better, with a nice, crispy crust and meaty, savory filling. I'll give this location another try, because as others have said, there may be kinks and new location issues to work out. The staff I interfaced with seemed pleasant and happy to be there, and there were no grave issues with our food. They'll get it together, and will be a fine addition to the sometimes stodgy and "fru-fru" Southlake restaurant scene. read more

Went here for the first time for lunch this afternoon and was surprised that we had to put our name on a list and wait to be seated. Once seated, we got the queso. It was delicious. Not the best queso I've ever had, but still good. Our waiter (not sure of his name, but the receipt said Bruce) waited until our queso was nearly gone to take our order. We both ordered the Frito Pie enchiladas, which also came with rice and beans. The enchiladas were spicy but tolerable. I loved the rice! The meal came with enough for leftovers. I'll definitely be back. The price was pretty good for lunch. Next time, I'll have to get a margarita, though! read more

Chuy's - Had the Wednesday special - Frito Pie Enchiladas. SO good! - Mexican Near Me - Southlake, Texas

I'll start with I hate Tex-Mex from the bottom of my heart, no food makes me more angry. Coming from California I'm used to good mexican food pretty much everywhere and moving to Texas I've found that there is no good Mexican food here only a sad mockery of a great cuisine. But Chuy's is the only place I can say that dosen't upset me. Their cheese enchiladas are good along with the ranchero sauce. Their chips and salsa are very good. I've also had their nachos at the Fort Worth location which I liked. It's pretty loud inside, it's a very open eating area so the booths are a nice place to sit. The decore is very busy and colorful. Our waitor was very friendly and helpful answering any questions we had. It's not the best mexican food ever but it's the best I've had in Texas. read more

I recommend Christian's, Esparzas or Torchy Tacos over Chuy's. Poor service, very limited menu, cold food seems to be the norm at Chuy's. Best thing about Chuy's Southlake is it is so close to Tiffs Treats. read more

The new Chuy's in Southlake has great service! The servers are very attentive and make sure all your needs are taken care of. We sat on the patio for lunch and ordered margaritas and guacamole. I'm a little disappointed my the guac, it is put on a bed of lettuce to make it seem like a whole lot more than it really is. It's good, but a small portion. I ordered the new prickly pear margarita and the new martini margarita, both were delicious. FOr our meals we ordered the chicken flautas and the Chicka-Chicka Boom-Boom enchiladas. The flautas are awesome, closer to rolled tacos than most places. The enchilada sauce was spicy and flavorful. Great experience compared to the other one in Addison (horrible service). read more

You know what? Back in the day in Austin I loved Chuy's fajitas. It was our spot to go to when we really wanted a Tex-Mex treat. However, since then I had sort of forgotten about it. I went on a couple of dates years ago before I met my boyfriend and maybe it was that I just didn't want to eat those times but the food wasn't very good. However, my customers have asked me for Chuy's for our last couple of lunches. So I have really gotten into ordering from them in the last month or so. I have ordered DoorDash about 3 to 4 times and used them for catering. I have to say their ranch dip is delicious. The queso is amazing. I do not know what they put in those things but those sauces are the most delicious sauce I've ever had in life. I really wish they had sopapillas back on the menu and some sort of fajita nacho. However, I will settle for my combo fajita platter which is always on my taste buds lately. So I have a renewed interest in Chuy's and I will continue to order from them. They have been pretty consistent over these last several weeks. So not Sure why they are not rated higher, but I have no complaints here. I highly recommend if you are wanting some good fajitas that you go visit them or you order from them using one of the services. You will not me disappointed. read more

We stopped here on a Sat around 5:30 hoping to beat the crowds, but it was extremely crowded, so we took the last available self seating table in the bar. They brought us some chips with salsa and some kind of creamy jalapeno sauce. Both delicious. The Margarita was also very good. I had the taco plate and my husband had the Elvis Presley Memorial Combo, which was 3 types of enchiladas and a taco. Everything is homemade and delicious and prices are very reasonable. They have a fun bar atmosphere. Service was good considering how busy they were. Our only complaint, (which isn't against the restaurant) was the people hovering over us waiting for us to finish so they could take our table. Next time we will probably wait and get a table in the dining area. read more

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Came here for a reunion with friends to catch up and brought my boyfriend so that they could get to know him. My boyfriend is 24, and he has a Connecticut driver's license. We are all well over 21. The waiter took our orders and my boyfriend ordered a margarita. He asked for my boyfriends ID, glanced at it, and left. A few minutes later the manager came over to the table and told us the waiter thought his ID was fake and needed to see it again. They finally verified the ID was real after a long wait and they returned his ID. Alright, I get that if you really doubt an ID you can (and should) ask further questions. But they could've handled this differently, which is my reason for the 1 star. I love Chuys (Austinite) but this location has poor customer service. As someone who has worked in a bar, I make the following humble suggestions: -ask to see a credit card to verify the name -if you really feel the need to call a policeman, and it turns out you're wrong, at least offer to comp the beverage for the inconvenience and embarrassment. Customer service 101. On top of all this our waiter wasn't great on other things either. All around sad experience. read more