Joshua fixed my car today, my left bulb was out and I hadn't any clue how to manage fixing this…read more Yeah, I'm a rookie and so thanks to him I was able to go home without a parking ticket! Thank you Josh!!!

When I was in college and would come home to visit dad in Berwyn, I would sometimes need to change…read moremy oil. I've been shopping at Murray's for years to buy oil, filters, pretty much anything I need to keep my car's engine happy. I've always received good service from the staff (and I might add that they were always well staffed) there and the check out girls have always been friendly. In fact, I bought all my auto supplies in Spring 2008 for last summer at this Murray's. Flash forward to June 2009: It's oil-changing time! Time to go to Murray's! I enter anticipating the check-out girls and service desk dude. I freeze in my tracks. Where are the check-out registers? Where's the service desk? The counter in the back has been shifted to the side of the store where the entrance is, and there are just 2 guys working the whole store. They get parts from the back for people who need help and explanations how to fix their own cars, answer the phones, AND they and they have to ring up all the customers! At 2pm on a Saturday afternoon, you'd think they'd be better staffed than that. Where were the check-out registers? Where were the check-out girls? There were not even any girls to check out! (Yeah, I go to the auto store on Saturday afternoon to meet chicks...heh). I waited in line all too long to buy 5 quarts of Penzoil and a FRAM filter. Also, I noticed the store was not nearly as clean it used to be. What happened? Turns out O'Reilly Auto bought Murray's parent company, CSK. I get it. LET'S CUT COSTS. Well, Mr. O'Reilly, I will take my business elsewhere from now on.

Accidentally forgot my wallet there today. They searched my phone number in their system, and gave…read moreme a call. Was able to pick up my wallet before they closed. Thanks guys!

I had to go and get one of my turning signal lights replaced on my car. So, I stopped into Advance…read moreAuto Parts. I like coming here because the staff is super friendly and knowledgeable when it comes to cars. Johnny the store manager is awesome. He is always attentive to customers and his staff. Whenever, someone walk inside this location the staff always greets you with a smile. If they don't carry certain parts that you need at their location. Don't worry the staff is quick to look up another location to help get you the parts that you need. Better yet.. They will have the parts shipped to their location for you to pick up in a day or two. Each staff member is trained professionally and has great customer service skills. Very patient & don't mind assisting you.

Today is my first time ever calling this place, they put you on hold and then after awhile it rings…read moreagain and then it goes to a full mailbox, how do you do business with a place that won't take your call, really unprofessional especially when you call them back and right away they put you on hold and still no answer! that is bad business! They don't even give you a chance to speak at all they just say hold and put you on hold, I guess they are better off with out the phone in costumers, they are missing out in a lot of business, it is a total disrespect to everyone that is trying to get what they need for their vehicles. this is a place is not serious in doing their job

I'm calling an they won't answer the phone told me numerous of times an hr an half now it's going…read moreon 2 an half hours an I'm calling an still not answering very poor customer service also I forgot to mention they put me on hold an sent me to voicemail after that

I was in need of a auxiliary battery for my Jeep JL. After going to the competitor Autozone, they…read moresent me on a wild goose chase to two stores assuring me the battery was at each location. I actually had them verify that it was there in the phone. Upon arrival, they told me it was a computer glitch in the inventory. Clearly was fed up at this point. I called O'Reilly's on Harlem and they confirmed they had the battery. Drove tot he store and they did. I was in and out. They also honored a veterans discount. This is now my go to auto parts store.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Really nice place. Came in for a fuel line leak and they…read morefixed it in a few hours and for cheap. Will be coming again since it's a few blocks from my house.

Horrible experience, I advise the community and everyone to go elsewhere you will regret it, not…read moreexperienced and they will damage your vehicle I brought my Honda in and recorded them breaking parts purposely to create more work sure enough days later I had check engine on and they denied everything, there will be a class action lawsuit against this establishment many others and I will not be taken advantage of, go elsewhere or at your own risk and take pictures and video,

Todos mis servicios de instalación de llantas los hago con pep boys y siempre llevo mis propias…read morellantas y hoy cuando fui me dijeron que solo las instalaban si las compraba ahí mismo y justo yo las llevaba. Pesimo servici. El señor que me atendió se llama Alex. No lo recomiendo para nada mejor vallan a otro

This is your warning to avoid this shop at all costs! Below is a detailed account of my experience:…read more Initial Issue: I noticed an oil leak from the front end of my car and scheduled a fluid leak evaluation which cost $29. Evaluation and Quote: During the evaluation they claimed that the valve cover gasket was the source of the leak. I was quoted $426.79 over the phone for the replacement (which I later found out included an undisclosed extended warranty fee) Repair and Continued Issue: I agreed to proceed with the repair. Alex, the manager, confirmed that the repair was complete and that the car was no longer leaking. However, within 2 hours of driving home, I noticed that the car was still leaking from the exact same spot. Second Visit: I returned to the store and spoke with Alex again. He looked under the car and said he didn't see any leak and suggested that the leak might not be oil but another fluid (it was absolutely oil). Alex asked me to place paper under the car and return with it the following morning. Follow-Up Inspection: I returned with the oil-stained paper, which I showed to Ralph, an associate at the counter. Ralph looked under the car and (confirmed) that there was indeed an oil leak on the bottom of the engine. He stated that the Forest Park location is not equipped to handle this type of leak, as it requires removing the transmission. Ralph had no explanation for why the leak was missed during the initial evaluation. Concerns: The fluid leak inspection was inaccurate. I proceeded with the repair based on incorrect information provided by Alex. Additionally, there was no indication that dye was used to assist in the inspection, yet I was charged $5.99 for oil dye (isn't this fraud?) I went to another repair shop and they performed a "real" leak inspection which confirmed the true source of the leak. I am dissatisfied with the service provided by Pep Boys and they've yet to respond to my request for them to honor their 100% satisfaction guarantee. Go somewhere else!

They snapped with selling me my Q, already pre approved no questions asked! Ask for Ivan!read more

I was really in need of a car as my old car finally died and needed someone to work with me with…read morenot good credit. Ivan had helped from my initial phone call. He went above and beyond to make sure he was going to get me into the best car for my needs. I was happy to walk out with a newer year vehicle and was exactly what I wanted. He made everything a smooth transaction and couldn't be more pleased than I am in my new Jeep Compass Trailhawk 2021. Thank you Ivan and Team.