I was really disappointed at all of the people that gave such terrible reviews when this store first opened. You have to understand growing pains, new restaurant, new employees, new management etc. You can't review a new place the first couple weeks that it's open. We give it a while to get situated. Boy did they! We went in tonight for dinner and everything was perfect. The restaurant was clean, the food was absolutely on point. The staff were friendly, helpful, and absolutely all about doing their job. Smiling faces, fresh food prepared properly. When we had a question or a request it was handled instantly and very well. When we were done with our very nice dinner, we moved to the arcade and had a lot of fun. A diverse selection of fun attractions. Clean restrooms. Overall a six star experience. I will definitely be back. read more

Lettuce in salad bar was almost empty and stringy and brown looking very old. Cashier was almost surly, no greeting. No parmesan cheese for the pizza. Disappointing visit overall. read more

Salad bar was clean and fresh. pizza selection was great. Cashier needs to work without EarPods. Table busser could improve. Overall a good experience and great food. read more

Not the greatest I've ever had but I like their menu and operation. My son's school would get pizza here and we always enjoyed it !!

We came for lunch think it was close to our job and we could have a verity this is where we came very often. Sadly it has went to the dumps. We thought coming in at 2 pm would be better NO there was NOT 1 pizza available 2 buffets cost us $25 for NO pizza or pasta so I was like I will have a salad while I wait. The salad was wilted bad and slimy and the dressing was YUCK! When we waited and waited for the pizza to come out almost my entire lunch break was over I get an hour for lunch . I know it's not the girls fault they are short staffed like everyone and the ones who work don't care I'm sure from being over worked. Just sad I really used to love this place . The pasta was even completely empty. So Sad DO NOT WASTE YOU TIME or money. There was 6 people there adding us 2. So sad! Then she the nerve to ask me why I wanted our money back we both said we paid for pizza and you have none she said I'm putting A pizza out now I said yes 1 for 6 customers who have been waiting almost an hour. She still didn't give me a full refund ! Charged me for my drink that I didn't even drink So Sad the store was clean shockingly. This is actually heart breaking I used to go here multiple times a week since I was a teenager and this is where I held many of our kids birthdays. So sad how things have went down hill. I let the young lady know after telling her why I wanted a refund , I understand you are short staffed and probably over worked but I would like my money back almost 30$ is too much for only having a sip of my drink and 4 cherry tomatoes. read more

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One of the very few chains I enjoy. I seldom ever eat at Cicis (this has been my first visit in 7 yrs) but I do enjoy it. It's mostly a nostalgic thing for me. Cicis pizza reminds me a lot of the pizza you get at the mall in Italy...so kind of our version of junk food pizza. So it's fun to eat it sometimes :) read more

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Had a great experience all around. The pizza was hot and fresh and the whole place was so clean! The owner even opened up his restaurant during the last freeze just so people would have a warm place and electricity. It's restaurants like this that make a town proud. read more

We've been to this CiCi's several times. We like it, if you know CiCi's it's what you would expect. My issues comes with their takeout service. My wife ordered two pizza's to go and picked them up on the way home from getting our daughter from school. She ordered one pepperoni and onion and one cheese pizza. My daughter loves pizza but is a vegetarian and can't eat pizza with meat. When my wife got home and opened the two boxes she found one pepperoni with onion and one pepperoni. Still not the worst part. The pizza's were both obviously taken off the buffet line. They looked old and dry and beginning to curl at the tip of each slice. The slices didn't match up to a single pizza. No way to treat customers. We've ordered from here before and this did not happen, we received fresh baked pizza instead. read more

I give this location one star as upon arrival there was no fresh food for at least 10 mi, we also after 26 minutes had NOT received our wings which cost extra. Upon talking to the manager he was extremely rude and blamed it on me! Upon asking to speak to someone else or the owner I was informed he couldn't give me any info. This is the worst experience I've ever had at a Cicis Pizza ever! read more

Bad place to eat !! The manager and cook were not even wearing a mask while they were serving and not wearing gloves when handing the food and the salad was terrible the tomatoes were sour and croutons were stale!!! read more

I went to Cicis pizza tonight with my family, and I was not disappointed! The manager there went above and beyond to help my family and I to have an excellent time! read more

Called in an order and was told that it would be ready in fifteen minutes and when we arrived we found out the order wasn't even put in. When we expressed our concerns absolutely nobody did a single thing to mend the situation. it doesn't matter whether they were busy or not, our order should've been put in at the time it was made. Its ridiculous that they don't even care about wasting people's time. read more

Pretty bad. They put all the low cost (single topping or cheese) pizzas on the buffet. Gone are the days of the taco pizzas and the chocolate covered desert pizza. Didn't even see a double meat or supreme. We waited for 30 or so minutes but they never added new pizzas. Won't be back. read more

So happy my online order wasn't working but the manager Garrett and cashier Haley helped me out. Great customer service. The place was also nice and clean. Will be back again thank you both read more

This place is like a normal Cici's. I have to admit though since its stays busy.. they have a good selection of pizza like normal and the salad bar stays well stocked..The people there are really friendly and keeps the traffic flowing. They have a private room if folks want to have a party.. isnt a big room but just the fact that its there is pretty cool.. They do have a little arcade..and that is what Cici's is all about in my opinion!! Yeah I'm a total kid.. my fav game up there is the Jurassic Park..my nephew and I are pros! :P read more

Excellent customer service at this CiCi's. Nice variety of pizza options. If you're on the keto they will make you a crustless pizza. Will continue to come back every time. read more

This is a pretty typical offering for this chain. Ok pizza at a great price. This location seems to be clean and usually has plenty on the buffet line. Another benefit would be its location for a lonely, hungry traveler-it is on Moore(80) on the way back to Dallas. The main drawback for that same famished traveler? Cash only! Really-no credit cards at a chain as popular as this? read more

Very disappointed with our to go order was like the pizza was just thrown into the box just like the cinnamon rolls or through in the box ordered extra cheese on one of the pizzas and didn't even get it read more

I am still sitting at this location. I have not received such gracious customer service in a long time. It is evident that they are short staffed but they couldn't be nicer or more efficient. Sure, tables aren't cleared as quickly as usual but even the manager is busy ensuring that the special orders get out. Thank yall so much for a lovely experience. read more

Cicis Pizza - Pizza Near Me - Terrell, Texas

I have been coming to this location for years and this is the worst I've seen it. The cashier was very unfriendly and there was trash, food ALL over the floor. We were lucky to find a seat because almost every table was filled with dirty dishes and trash. Out of all of the pizza options, over half stayed empty during our visit. When we left, none of the tables had been cleaned. Just sad. read more

Pizza is ok. The place is beyond filthy when you actually look at it! Looks like it hasn't been cleaned (other than being swept) in years!!! Dirt caked up around bar stools, baseboards filthy, women's bathroom smells so bad! I don't know how they're even allowed to stay open! read more

The toppings they put on their pizza is borderline disrespectful. They use scant toppings, mostly bread with hardly any sauce or cheese. My husband and I have been to many cicis in the DFW area and this is the worst read more

Since this restaurant is under new management it has improved 100%. Food taste better, cleaner, more food options are available. I'm a happy camper read more

I give Cici's 2 stars (rather than 1) because the service was quick & friendly, the lettuce & tomatoes in the salad bar were fresh, & the prices definitely were low. Now, here's why I give it only 1 star: the salad bar was the most limited I've ever seen, & the carrots tasted stale. And the pizza (at least that's what they call it) was awful. Most frozen pizzas are so much better than this. It was rubbery, & I'm not really sure how they managed to do that. There is no way they actually make the pizza there, & whatever method they use to heat the pre-made discs doesn't really make it hot, & it makes it nearly inedible. Luckily, I don't have to worry about avoiding Cici's in the future because I'm just passing through Terrell. read more

I've been here a few times This is as good as they get The place is large and clean and the pizza is always fresh and hot The tea is great ! If your looking to fill up on pizza and have a good experience, this is the place ! read more

Great happy employees!!!! Billy the manager is Mr. Happy!!! Great pizza, great price! Great atmosphere just love this place!! Too bad I had to move! read more

This place is by far one of the greatest CiCi's I have ever been to. I go here on a regular basis due to my love of over indulging on fresh pizza made to my demand and because I have a child that eats for free. The manager there is outgoing, quirky and a great guy who is always trying to make the customer happy. Surprisingly to me the very young staff are always pleasant and provide great customer service. Some times they are very busy and crowded but at least the pizza stays fresh at the buffet. read more

Cheap family fair. One thing I enjoy about CiCis is that at no extra charge, you can have them make a custom half pizza or full pizza for you. I recommend doing this as soon as you walk in - as it takes at least 20 minutes to cook. My only beef with this is that even if I say that I want "extra, extra, extra mushrooms" and emphasize to them that I want handfuls of mushrooms on the pizza, there's still about 1 mushroom per slice... so you don't get mushroom flavor with those tiny slices. It's a high profit business with those ingredients... I'm not sure why they are so reluctant to put on the amount you ask for. It's not like I'm asking for lobster tails. That being said, they bring the custom pizza to your table - so it's how you like it, hot and fresh. Because most people bring their young (and often loud & undisciplined) kids - it is sometimes so loud, you want to fall on a sharp stick... so unless you go at an off-hour, it's not a relaxing eating place - but it's economical. This location takes cash only. read more

The staff at this CiCi's is excellent. Fast and very friendly. The reason I only gave two stars is that over the last month or two my carry out pizzas have been getting skimpier and skimpier on the toppings. Todays pizza had sauce on almost 4/5th of the pizza and toppings on about 3/5th of the pizza. The toppings that were there was very light. It has gone from being a good deal to a bad deal which is sad for me because I (used to) eat there every week. read more

I called and ordered the Hog Fest pizza from this location and when I got there they gave me a large cheese pizza. I said I ordered the Hog Feast & the gal at the counter said she didn't know what that is!!! Waste of time!! read more

This Cici's is the best I have ever been to. We go every Tuesday when they have a senior discount. Billy Bowman the manager is sooooo friendly and always has a big smile even when he looks all frazzeled from so much work. The pizza selection is great. The deep dish pan supreme is the best. Order it as a special, no extra charge. We have visited 2 or 3 other Cici's, but none compares to this one. It feels like home. No alcohol. Very family friendly. Their private party room is free. Don't leave without having some cinnamon rolls, they're the best. read more