Been a customer for this store for many years now, I've always been treated with kindness and respect. The dude is really funny once you get to know him LOL COVID safe and cool little mom & pop shop. Idk what else to say other than to support your local businesses! read more

I've been buying cigarettes here for the last five years and I always make the extra effort to swing by here because they are so nice!.... Low prices especially if you are paying with cash and a clean friendly environment every time I walk in the door.....my favorite place to buy cigarettes, random lighters, and other cool stuff!... read more

A week ago I would have given this place five stars. I had spent a decent amount of money there every week and was on friendly terms with the owner, who always gave me a big smile when I walked in because I was not only there for a pack of smokes. A few weeks earlier I had purchased a high-end cigarette rolling machine (the big metal kind that runs about $50) and immediately ran into problems with alignment and other mechanical issues.I found it odd that the unit came by itself in the box, no warranty, instructions, or even the $100 worth of coupons touted on the front. Obviously, the box had been opened and the unit used, but I took the item back for an exchange--NOT a refund--and that is when all the fun started. Call me an uncanny observer of the human xenophobic condition, but I have noticed that many struggling store owners--whether they are ethnic, semi-ethnic, neo-ethnic, psuedo-ethnic, proto-ethnic, non-ethnic, or, of course, white, tend to either shutdown completely and go into a kind of mumbling zombie-state when confronted by a disgruntled customer, a process which entails sketchy eye contact, a constant shaking of the head as if to wish you to the Cornfield like Billy Mumy did on "The Twilight Zone," and the release of imperceptible but potentially fatal flatulence This technique, while popular across the ethnic board, is most effective when perpetrated by someone of Korean background. Feigning a lack of understanding of the English language is not to be underestimated as a Power Grab. After all, if you cannot communicate, how are you going to get your money back? They know what you're saying, but they are not about to let on, which explains why they speak a modicum of English when TAKING your money, but forget the language altogether when faced with a complaint, or God forbid, a REFUND! As a side note, please remember that the clerk could just as easily leap over the counter, tear our your entire spinal column, and present to you in a handsome gift bag before you have even dropped to the floor. Cig Store, thankfully, does not hire such murderous ninjas. On the other hand, management appears to have been in the john when ethics were being passed out: The smiling man who had taken my money three or four times a week for years greeted me loudly when I entered, yet when I presented him the defective unit his expression turned to one of indignance, as if I had just thrown a flaming turd in his lap. First he claimed that the unit was not theirs. Proven otherwise, he said it was sold with no refunds. I told him he never said that. Silence. "How long ago you buy?!" he asked, furious. "Three weeks," I replied. "Nooooo. Too long. No refund." "But you just said no refunds at all. If I brought it back the same day, would I have gotten a refund?" A light wisp of smoke now began to rise from both his ears. Since it was clear that he was not going to help me, I asked for a copy of my receipt or even something handwritten since this place does not give out itemized receipts. He stuck out his lower lip, looked at me, looked at the crappy cig machine, and said, "No, no receipt for you" "You can't or you won't?" "I won't. You have receipt already." "I never got one, as usual. And if I had it would not have been itemized, so Top (maker of machine) will need a receipt that indicates the sale." Silence. Inscrutable silence. "So?" I asked him. "What?" he asks, as if I just walked in. "Can you give me a copy of the receipt?" "No. You have already." Doubtful. This is one of those places that charges a fee if you want to use a card. Is that even legal? Or is the New American Businessman no longer responsible for his own operating costs? At this point, I picked up my box, and commented on his business acumen: "Let me ask you something. Do you see the insanity in losing a regular customer because you refuse to exchange a defective item that costs you less than $20 wholesale? Where is the wisdom in that? Am I missing something?" Just then, a guy who has been waiting speaks up to the owner. "Just exchange it for him. 30 days is normal for returns." The owner shakes his head, looking at neither of us. "Just give him his receipt then. It's a piece of paper, that's all." "No receipt!" The owner is now visible shaken, cornered by two savage round-eyes demanding he run an ethical business. He knows this is impossible, so he lingers further in silence, knowing that sooner or later we will go away. We do, along with our wallets. (Last but not least, if you are going to run a service-oriented business, your customers need to understand your English, and you need to understand what they are saying. I am sure a few folks will take that as some kind of ethnic slur, but I offer it as a universal truth. If I open a store in Armenia but don't speak the language, whose fault is it when my business goes belly up because all customers refused to learn English? read more

Similar experience as those others with 1-star reviews, no signs around saying no refunds or exchanges in Dec 2018 though. Sold me a broken $60 vaporizer, came back within 1 hour of purchase, and was told no refund or exchange. Also, the guy here doesn't really speak any English at all and this makes it impossible to resolve any disputes with the people running the spot. Filed a dispute with my bank, hopefully all will be rectified there. read more

I had the same experience as RacerX. I purchased a butane cigar lighter from this store. Again, they were very friendly when I purchased. I brought it back as I could not get it to stay lit. Before returning, I tried purging the butane and refilling the lighter but still had the same problem. I asked for a refund or at least a replacement. The lady declined and pointed to a hand written No Return sign. She asked to see the receipt which I had in my hand. Still nothing. I was more than willing to take a replacement but she made no effort to placate a dissatisfied customer - no refund no exchange. I told her that she clearly had no idea what customer service means. I will try again with the husband, but based on previous read more

This is awesome cig store ever. The store owner is so nice and greet all the customers with smile. Definitely go here to buy cigarette store. Price is reasonable compared to other store. read more