The food is good, service quick, ambience is fine. It is good Mexican food close to the house.read more

Well I was going to place an order on Uber Eats for a chicken steak and shrimp fajita with the…read morequeso pico add chorizo. The total came out to $33.98. I decided to order over the phone considering I didn't really want shrimp, but that was the only combination they had. Over the phone I ordered just a chicken and steak fajita and queso pico chorizo. Imagine my surprise that the total jumped up to $48! I asked them to honor the price on Uber Eats since this is what was posted. They first told me the prices were wrong on Uber Eats and the system prices were correct the $48. After explaining the differences in price versus what I ordered and the Uber Eats price they told me they would honor the Uber Eats price. When I came up to the restaurant to pick up my food they gave me the total $38.49. When I asked about them honoring the price like they said initially. I was told that the manager or owner said to only take a few dollars off and charge me full price for the queso. I didn't have it in me to go back and forth with these people any longer, so I canceled the entire order and went to another Mexican restaurant. It's unfortunate they didn't have great customer service and they didn't handled this situation properly. This cost me time and money. I also have a screenshot of the price that I was quoted with the shrimp. If you look now the Uber Eats store is closed so they can update pricing. Terrible experience.

My family was hungry for Mexican food. We stopped by for dinner at Burrito Parrilla Mexican. It…read morewas a beautiful treat to be able to walk into a restaurant/fast food, (i.e. hybrid), for authentic Mexican food. The smell of the food was absolutely spectacular, as you walked through the door. The manager was attentive and very helpful in assisting my teen daughter in ordering her food. The menu is barn authentic! Need I say this again it is very authentic! The seating was clean and organized. Which makes for a really warm and welcoming environment for a family. I would definitely get this place a five stars plus from the service, to the food, to the atmosphere. Well, done Naperville for bringing this fantastic Mexican restaurant to our city!

Over all the place was clean, busy, and service was fast. They have lots of choices but this place…read moreis not an authentic Mexican restaurant. The Al pastor meat lacks of seasoning and the steak was just ok and under cooked (looks at the pics). The salsa that they bring to the table is a tomato salsa not spicy at all, and comes with some chips. The green salsa is a raw green jalapeño sauce. The beans have no flavor and could use some salt. The rice was crunchy when you chew on it since it was undercooked, but a great presentation.

Love that this place is close to home and the food is authentic enough. It has been able to stay…read moretrue to its roots, that it has a great mix of patrons. From workers to celebrating families. They just got a new menu and prices of course have gone up but that's understandable. What I'm taking issue with is that the owners need to embrace that this place is a "mom" restaurant that's got a homey feel. They added another screen advertising drinks, etc that are too big and obtrusive for behind the counter. Bring the tone down. Instead of spending money on electric signs, spend your decorating dollars on making the place cozy so pictures in Yelp look more inviting. We had birria burrito and carne asada with a large guacamole and horchata. Everything was great as always. Normally we get their margaritas which are also very good.

The food is good, and I'll always give credit where it's due. Unfortunately, good food isn't enough…read moreto make me come back. Long story short, our order was repeated back correctly, yet we still ended up with a missing salsa and an incorrectly made burrito. Mistakes happen. Every restaurant gets an order wrong from time to time. The problem wasn't the mistake. It was how such a small issue was handled. Their reaction honestly took me aback. We weren't asking for a free meal or trying to take advantage of the situation. We simply called to ask for a credit for the missing salsa, which was about $2. That should have been the end of the conversation. While I was on the phone, we opened the rest of the order and realized the burrito had also been made incorrectly. Instead of listening, the employee repeatedly insisted it had been made correctly without even seeing it. Then another employee got on the phone and, in a very aggressive tone, told us that if we wanted a refund, we had one hour to bring the food back or we wouldn't receive anything. We didn't want a full refund. We simply wanted the missing salsa and for the burrito to be made correctly. A sincere apology, a $2 credit, and an offer to remake the burrito would have completely changed the experience. Instead, a minor issue was escalated into an unnecessary confrontation. I even spoke to the staff in Spanish, so this wasn't a language barrier or a misunderstanding. The issue was the attitude and the complete lack of professionalism in handling a simple customer service situation. Wanting to understand whether this was just one employee or reflected the culture of the business, I called another location and asked if I could speak with a manager or owner. I was told they don't give out names because they receive death threats. Whether that's true or not, that's an incredibly strange thing to tell a customer. It naturally makes you wonder how previous customer complaints have been handled if that's the response employees are instructed to give. As a fellow Latin American, I genuinely want to support Latino-owned businesses. That's why this experience was so disappointing. Success isn't just about serving great food or opening multiple locations. It's also about treating customers with respect, accepting feedback, and knowing how to resolve small problems without becoming defensive. More than anything, I was embarrassed for them. This entire situation could have been resolved in two minutes. Instead, they chose confrontation over customer service. The food is good, but it isn't good enough to make me overlook how we were treated. Customer service matters just as much as the food, and unfortunately, that's where this restaurant fell short.

Very good tasting food!! Service was great and fast too ! It has very warm and excellent food!read more

Went here for a bday dinner. Food was quite tasty. I had the chicken chimi... lil crunch, lil…read morespicy. I loved the black beans which were an option and they were pureed and cooked like the usual beans and rice. Quite tasty. They accommodated our party of ten easily, though we did call ahead and tell them we were coming. They also brought servers out and sang happy bday to my wife and gave her the bday sombrero which was fun. Definitely a decent stop. Recommend!

Avocado toast was unique and superb. Al atun was a delight, as always…read more Love the big, bright windows, especially on a beautiful day. We scored plush chairs today, felt so deluxe!

Excellent! The strawberry margarita is worth a special trip. It's fresh and delicious...and strong!read more

I ordered to-go catering…read more... In this industry, and really in life in general, things are going to happen that are unexpected or unintentional... but it's how you react and respond to those things to rectify them that define you as a company. The restaurant's response of "we've been doing this for 13 years" certainly doesn't fix my dried out meat, browning lettuce and foamy, fermented salsa. Having worked as a catering manager, I am well aware of the markup percentages on food, so when they finally called me back to make a gesture towards the inedible food, I was again disappointed that you thought $50 on an almost $400 bill, was fair, especially considering AT LEAST 1/3 of each tray had to be thrown out! They use the most shallow pans I've ever seen (in the pic, it's the pan all the way to the right), they cut the steak into tiny pieces and don't put any sort of liquid in the pan so OF COURSE, it's going to get dried out sitting in a chafing dish! Bottom line to other potential consumers: I'd go somewhere else! The amount of food you get for the price you pay=terrible value of your money! Management DOES NOT stand behind their product and are extremely defensive when something negative is brought to their attention. They clearly do not care about the satisfaction of their customers.

We have been here several times since they've opened. Each time gets worse. Tonight (cinco de Mayo)…read morewe ordered 3 orders of chicken wings and guacamole. 2 wing orders had 8 wings and one had 7. 2 wings were not even wings! They were round balls of fried breading with sauce! The guacamole is supposed to be "made to order". No way! I understand oxidation causes it to get brown but it should not be brown right when you receive the order 5 minutes after ordering it!! I make guacamole and I know how long it stays fresh. This was NOT fresh! It went right in the garbage.

Fabulous food, drinks and service provided by Irma! The margarita was huge and refreshing. The food…read morepresentation matched the excellent flavor and Irma made sure everything was perfect!​

Been here a couple times while visiting, always amazing service and even better food! Irma is an…read moreamazing server and they are always happy to help get you some of the best Mexican food in town. 10/10 please visit!!!

Did carryout. Walked in & the lady was extremely nice . Said my order was close to being ready. I…read morepolitely inquired about the Horchata and you next thing you know I had a sample of it. Definitely well above average horchata, worth your time. A man appeared and offered me a small sample of a churro. Cinnamon-ie & sugary. Yummo! What gr8 service! Now my order was ready. At home, we enjoyed a Chorizo burrito & a steak taco dinner! Excellent food, no gristle in the meats! The rice was light and just made today. Pretty obvious. Beans were fresh, and not too heavy, with a light topping of cheese. Very excellent experience! 5 stars all the way with food & service. Plenty of parking in their lot. This place is a must try!

Welcome to Plainfield Illinois "Las 3 Catrinas"…read more I stopped in for lunch today on a recommendation. I was greeted kindly by the waitress, served hot tortilla chips while I waited and got my food. The wait wasn't bad, the ambiance was fun and the music was good! I ordered a steak taco and Al pastor. Both were seasoned to perfection and piping hot! I'd recommend this spot to anyone hungry!