Still the best auto shop in Katy! My family has used Cinco Car Care since we moved to Katy in 2000 and we have always found: friendly staff, fare prices and fast service. Oh, and the have a cozy little lounge with a coffee machine (Starbucks k-cups). When we moved to Fulshear we tried three local shops and after a year came back to CCC for good. It's an extra 7 miles that I'm willing to drive for better service read more

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Making an appointment will not make you a priority or your time. I made an appointment for 9 AM on a Wednesday morning and did not leave until 1030. People came in after me who did not have appointments or who did not have maintenance needs nearly as simple as I did and still left before me. They service men faster than they will help women. And I was grossly overcharged. Do not go there. Clearly, unlike the rest of the free world appointment is merely a notice of imminent arrival. It doesn't make you a priority. When I mentioned this fact, I was told "everybody came in at the same time" I don't care somebody who got there at 9 o'clock should not be leaving at 10:30 especially for an oil change in an emissions test. read more

A LONG READ, BUT I PROMISE IT IS WORTH IT! Excellent work, fair prices, honest shop -- Cinco Car Care earned my trust! I don't usually write long reviews, but when a place goes above and beyond like Cinco Car Care did, they deserve the recognition. I first called them to check pricing on a few repairs I already knew my 2006 Honda needed. The quote they gave over the phone matched pretty closely to what I'd been told by a trusted mechanic in another state -- so I decided to give them a shot. I went in, met with the team, and we agreed on the work. They didn't pressure me, and everything felt upfront and professional. We scheduled the repair for Tuesday, and I dropped the car off Monday evening. By Tuesday afternoon, the car was done -- and to be clear, they didn't promise that turnaround. They said best-case scenario it would be ready by then since they hadn't worked on my vehicle before, and I appreciated that honesty. Still, they delivered. When I picked up my car, the proposal matched what we discussed on the phone -- no surprises. Even better, they included the 18-month/18,000-mile warranty on the receipt, which was important to me. They also ran a full inspection as a courtesy to make sure there weren't any urgent safety issues I wasn't aware of. That kind of care says a lot. They ended up replacing my power steering rack and pinion, both inner tie rods (which were cracked), and the lower control arms on both sides. Pricing was reasonable and in line with what I expected. The advisor I worked with was DeShaun (apologies if I'm butchering the spelling), but he was genuinely friendly from start to finish. As for the repairs? Night and day difference. When I drove home, every weird noise I'd been hearing was gone -- especially the crunching sound I used to get on sharp left or right turns. I took it on the freeway to test the alignment they completed with the repair, and it tracked perfectly. Steering now feels tight and responsive, exactly how it should. Also worth noting: they're AAA Certified, which is not easy to get. AAA has strict standards for quality, transparency, and customer service -- so that badge isn't just a sticker on the door, it means they meet some of the highest benchmarks in the industry. That gave me extra peace of mind. I'll definitely be using Cinco Car Care for regular maintenance going forward, and fingers crossed I won't need more repairs anytime soon -- but if I do, they'll be my first call. I went in with a printed note outlining my expectations, just to be clear about what I wanted. Not only did they meet those expectations -- they exceeded them. One last thing: most people only post reviews when something goes wrong. I think it's just as important to speak up when a shop gets it right. Cinco did. Highly recommend. read more

Very kind, knowledgeable, honest, and genuine guys, especially Keyshaun. They care about the customers as a whole and aren't looking to sell you stuff. I continued to have noises in my Nissan after they replaced my AC pulley and they tightened up the belts and inspected everything for free. Highly recommend this place for your car needs if you're in Katy. read more

Came to buy a car battery and had them check my car for a weird noise. Dustin was informative, professional and provided excellent customer service. Definitely a place to get your car work on! I recommend. read more

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I brought my 2008 Ford Escape on a Monday morning with a totally dead battery. I informed them I believed the alternator was bad and killed the battery. By closing on Tuesday, they only replaced the battery - told me the two-year-old battery was over-sulfated (which did not make sense). Drove it on Wednesday and it seemed to struggle when starting when I did my errands. Thursday morning, the battery was drained to the point it would not start the car. Brought it back that day. It was not until Friday (again end of day) that the alternator was indeed bad. Saturday, they ordered the wrong part, and it was too late in the day (again) to do anything else, so it sat over the weekend. Finally, one week later and $750, I was able to pick up my car. Did I mention that they replaced the alternator just two years ago and it took them three tries for some reason. They apparently only have one technician for these types of jobs, so repairs are very slow. They misdiagnosed my car in the first place, took a really long time to fix it, charged me quite a bit and offered no apology for the screw ups. The battery and alternator are under warranty - that will be the only reason I will go back to them; anything else I will take my vehicle somewhere else. I've used them for over two years, but recently I am disappointed by the service and will not return for any maintenance or new repairs. read more

I scheduled to take my truck in today to CCC to have them check the tension pulleys as they had replaced my drive belts and AC belt in April of 2024, and it was discovered the pulleys were loose when I had my oil changed at Christian Brothers in Magnolia about a week earlier. Since CCC had replaced the belts, I thought it may be covered under the warranty which Adam confirmed it could be, so wanted them to do the work to replace the pulleys. I took a day of vacation to go to CCC as I live over 40 miles away, and had my truck dropped off by 08:00. I had an appointment, so this was not a walk-in situation. I had to arrange for a friend who lives nearby to come pick me up since CCC's shuttle wasn't an option. By 11:00 am I had not heard back from anyone so called CCC to check to see what they had found and was told by Keshawn (sp?) they had not looked at my truck yet. Keshawn said he would call as soon as he knew anything. By 1:00 pm I still had heard nothing so called again. This time I was told by Keshawn that it would be at least another 1 1/2 hours before they could get to my truck to do the assessment and that I should go ahead a get a rental car as they would not have it finished today. I asked if I did this would it be ready by Friday and they could not guarantee it would. Also, was told this was not covered under any warranty so was going cost a few hundred dollars. I was, and am angry as made the appointment in advance, they knew exactly what the issue was, and know I come from a long way to have them work on the truck. So wasted an entire day only to still have a problem my truck that needs to be repaired. I called Christian Brothers in Magnolia, and they can get my truck in tomorrow, have already ordered the parts and said it will be finished tomorrow and gave me a discounted price. And will give me a ride home and come pick me up when the truck is ready. I cannot recommend CCC after this experience as they had no consideration for me as the customer and the inconvenience they caused. Then didn't even apologize when I went to pick up my truck. A lousy way to run a business. read more

I just came in today with a oil change, since I heard clicking while moving forward. And they were great, waited about 45 mins. No appointment needed and I also came in with my "annoying" kid they were all so nice! Normally when I take one of my kids with me, people are rude and take advantage of me. This place is great! Thank you! read more

I used to love this place. I even talked my parents into coming here. Not anymore. Mike tried to talk me into a nearly $400 repair- replacing spark plugs that had already been replaced. I called back and gave Mike the chance to recant; he wouldn't. Such a shame. A couple of weeks before, they talked my dad into a transmission fluid change that he didn't need yet. That's a typical cheap lube place tactic if I ever heard one. Save your money and go elsewhere. read more

This place ... good reviews are hard to come by rarely are they made ...you really only take the time to leave a review if something went wrong generally and so many good reviews seem like bots or fake ..soy or the times we are living...and fake scammers are definitely the majority of business out there ...This is not one of them. This place is what this country used to be built on ..honesty and fairness. They're prices reasonable service excellent and as to be expected. If you haven't seen how bad it gets out there go a couple miles to sun auto and see what a scam artists really is. In this day I'm age finding a mechanic you can trust is more important than a doctor...and Cinco Car Care is it for me ...I look no further I found my home. I should've come here in the first place and not have gotten $6000 stolen from me at sun auto by steve. Anyways Dustin is a great guy but more importantly honest tell it like it is and nice about it. No tricks no lies and they put the customer first. This is obvious stuff but so rare these days. My dad used to come here before he passed from COVID ...should've listen to the old man and come here first ..costly $6000 lesson for that ruined my confidence in me mechanics and my kids hopes for the holidays ...but this is supposed to a review on Cinco Car Care not my life story ...suffice to say they are like family now just wish I had come to them sooner but ...no looking back hopefully this review will save someone else' the hardship I had to go through. Cinco car care is the real deal ...don't even question just bring in ...this coming from a guy who's learned the hard way who is trustworthy ...learn from my mistakes!!! Go to Cinco they got your back! read more

Neighborhood car repair business with quick, friendly service. We had been back from vacation for a few weeks, and noticed that I had a slow leak on one of the front tires. I could see a nail sticking-out from the tire, so I decided to get it fixed before work. After waiting in the nearby Firestone for 5 minutes without anyone coming to the front desk to talk to me, I got back in the car and gave CCC a call. I told them what the problem was, and they estimated it would take about 30 minutes to get me fixed. As I arrived, the place looked busy. Two guys were manning the phones at the front desk. Although only one customer was waiting in the small waiting area, several folks came in to get their cars and drop-off their cars. This looks like a popular neighborhood auto repair spot. The tire was plugged and I was out in 20 minutes. Ten dollars and I was on my way. Great job. I may have to return for future repairs. read more

I have been truly blessed by Cinco Car Care in Katy TX. Adham Mikhal is one of the kindest men I know. I take care of my elderly father and when my Volvo XC-90 died and was beyond sensible repairs, Adham Mikhal delivered a loaner car on my birthday so I could enjoy my day and the rest of the month stress free. It was the best birthday present of all time. Kindness and honesty does not present itself often in this crazy world so we tend to lose hope, but Adham Mikahl has restored my faith in mankind. Thank you Adham Mikhal sincerely from the bottom of my heart. Tracy "One happy customer" P.S. Did I mention there was no charge for my Volvo? ... I know, right? P.S.S. He also owns Long Meadow Car Care in Richmond TX. read more

Cinco Car Care - Auto Repair Near Me - Katy, Texas

Mike and his team at Cinco Car Care are a class act. They got my vehicle serviced when I didn't have the patience or time to do it myself. They were quick and were very fair in terms of pricing. I'll definitely recommend others to come here and see Mike. read more

I made the mistake of allowing AAA to tow my son's care here because it was the closest location. Upon arrival, I wasn't greeted with a hello and quoted a price of $289 for 1 tire for a Ford Fusion. I asked if there was something in the $100 range and was told NO! I began yo call AAA to have the car towed somewhere else. Then I was told they had a tire for $156. I had to wait 5 hours on one tire repair. Please Don't go here if you African American read more

Great Customer Service!!! The staff is very knowledgeable and will only recommend repairs that are actually needed!! I went to another place for my inspection and they told me that I could not get my inspection because I had to replace my parking brake. Total Cost: $400!! I took my truck to Cinco Care Care for another opinion. They had a courtesy car to take me home while they looked at my truck. After about an hour, they called me and told me that they were able to simply tighten my parking brake and offered to come pick me up! Total Cost: $50... read more

I just moved here from California and needed to have my car inspected before I can get it registered. I called them up before hand and asked basic questions on what was needed and how long it would take. The guy over the phone was helpful. I drove in this morning, had my car inspected, and had the sticker on my windshield along with the certificate saying my car was inspected in less than 30 minutes. Nice, friendly, quick service. I didn't even get that usual feeling I get when I'm at an auto car place where I felt like I was being ignored or was bothering them with my presence. read more

These guys are wonderful! I was driving early in the morning this week on Highland Knolls and got a warning light that the tire pressure was low on a tire. I pulled in their lot just as they were opening for the day and they saw to my car right away. So polite and helpful! It made my day! I also go here for my car inspections. They do a great job getting these done so you don't have a long wait. If I ever have car troubles they will certainly have my business. Cinco Car Care is the place to go! Thanks guys!!!! read more

My husband and I went to Cinco Car Care Saturday afternoon and we were told to call back today to make an appointment. When I called back up there and spoke to Dustin I was asked if I could bring the car in next week. He told me that since we spoke with Louis that we could bring the car in next week and talk to him since Louis is on vacation. Well, not only did we speak to Louis, Dustin was involved in the conversation also. I even specifically told Dustin my name. I get that they didn't want to help us but to put it off someone that isn't even there this week. Really? You were there Dustin. Youeven got the paperwork that I filled out. That was our first and last time there. read more

Couldn't have asked for a better place. I recently went to Adams automotive in Houston to repair my car from an accident and they were awful. My car was there for over a month and I had to go back twice because they didn't fix it the first time. I took my car to Cinco Car Care, and they took care of EVERYTHING ! Great employees and very welcoming read more

I've been getting my car inspected here for years. Everyone's polite and friendly and they do a great job. I've never had to wait long and that's what I love. It's always in and out. I highly recommend them! read more

I have only written one review in my life, and this makes two. I ran over a tire today on the highway (and am a single woman) so I pulled in to their shop (never been there before) with my 4 year old to see if they could make sure there was no serious damage. It was 5:15 and I was expecting to get pushed away... Not only did they immediately lift my car and check it, but they showed me all the scratches and assured me it was ok and then replaced two clips that held up plastic- all free of charge. AND my daughter got a balloon. They were SO kind! I offered to pay for the clips and/or their time and they said no. I will most definitely go back there for car work after they did me such a favor! There are still good people and companies out there :) THANKS! read more

I've have taken my personal vehicles and my company work truck to CCC. Mike and the crew there have been professional and courteous with each visit. When I took my person vehicle to get repaired the turn around time was quick and the problem was handled. A week later we had another issue come up on the car and they took care of it under warranty work. It is really nice to know that CCC stands behind their work. My work truck had to have some vacuum line work and CCC kept us in the loop on all the issues( getting parts from the dealer) so that we would continually know what the progress was during repairs. I have gone other places and been charged 3xs the amount for basically the same work. They are my go to crew. read more

Ripoff place. For a simple window glass regulator fix, I was quoted $550. I was told the panel needs to be opened to tell what the problem is. The rear left window glass had dropped down and was not rolling up. If only I googled before going there I would have known the symptom points to a regulator gone bad. While on the call with Jim, I looked up online and found the part costs $100 so $450 for labor??? I asked him to put it back together so I could do it myself. He charged me $100 for a 10 min remove and put back door panel which is ridiculous. I purchased the part online for $100 & was able to do the job in 15 mins by myself following YouTube instructions. I would not go back to this place again. read more

Once again a wonderful experience with Cinco Car Care. I was told by the dealership that I needed new brakes. I decided to get a second opinion and it turns out I did NOT need brakes and won't need new brakes for quite sometime. I am so thankful for having such an honest mechanic so close to home. read more

I always get taken care of. Fair prices and excellent service.

Cinco Car Care did a great job taking care of my car. Plus the guys were really nice.I will definitely return here for all my auto needs.

Excellent service, friendly and knowledgeable staff/mechanics. Not only are they good about diagnosing problems, but they are also good about telling you when something doesn't need repairing which saves you money. read more

Lewis and Dustin are on the front line with a highly capable and efficient team of mechanics. I have a lot of respect for this class act of an organization. Last year after a dreaded trip to a local dealer I got the news I needed a new engine. Decided to get a 2nd opinion and came by the Cinco Care shop. Not only did they save me from not buying a new engine, they diagnosis the problem. No surprise the leeches at the dealership were thinking I would drop 10Gs like that. Needless to say Cinco has my business to stay. Great job guys! read more

Great place to take your car for a wash/wax. They are always meticulous about my car and I've never been unhappy about the end result. On the other hand, I would not take my car here for any service/mechanical problems, especially if you have euro car. Try Auto Check Cinco Ranch. They are great honest people and they DO NOT take advantage of people. read more

Quick service and straightforward quote prior to getting the service. Excellent service in 30 min.

I had an AC issue in my Bimmer. I took my car in and was told the AC blower and resistor went bad. They fixed the problem with timely manner and staff was pretty helpful. I was going to recommend my friend having similar issue to take her Bimmer in, but when I told the price to my friend, she laughed and told me I was ripped off for sure. The labor for me was over $500, she said she had a price quoted from BMW dealership, it was estimated with $225 for labor. She told me she learned it wouldn't take more than even 2 hours to change the motor and resistor. I went back to take a second look at my invoice, they didn't include how many hours they worked on my car. Not very professional and I learned my lesson read more

Very dishonest people. I don't know why they got so many good reviews (probably friends and family). They charged me $99 for diagnostic on my Audi A4 and told me that I need new compressor/ dryer, etc. for $2000. I took my car to another mechanic and the issue was something else and was fixed for $200. Don't be fool with all the free Bibles they have at the entrance. They are there to rip you Off. read more

I have been a faithful customer of Cinco Car Care since 1989. Adam is the most trustworthy car care specialist I have ever known. Prior to switching to Cinco Car Care, we tried several different shops, but always felt that unnecessary repairs were done or that the repairs that were done weren't done well. Adam and his team at Cinco Car Care have always been honest and up front about their repair recommendations and the work has always been top notch. We have always been treated courteously at Cinco Car Care. If we prefer to drop off our vehicle, Adam has a courtesy car take us home while our car is being diagnosed, inspected or repaired. We always get a phone call explaining any problems found and exactly what repairs will be needed. The price quoted over the phone is always the price we're charged. There are never any mystery charges that appear at the last minute. They send a car to pick us up when the work is done, as well. At those times that I chose to wait for my vehicle, for a simple oil change for example, the waiting room is always clean and comfortable and hot coffee is always available. We have had Adam and his crew evaluate vehicles prior to purchasing them, and they have saved us from making a couple of major car purchase mistakes. Their honest opinions and knowledge have been invaluable to us. Adam and his team know customer service and they are always willing to go the extra mile to take car of their clients to the best of their ability. My family (and my parents, my in-laws, and my sister's family) has been 100% satisfied with Cinco Car Care every time we have taken any of our vehicles in and we will continue to be loyal customers forever! read more

We have taken two different older cars to them for service and have been extremely happy with both. Both were older cars that my kids drive. The first was a mustang that we took in for some routine service and they were honest in what needed to be done and were fair in what they charged. The work was down right. The car was then out of state for a couple of years. My son was getting ready to drive the vehicle to the Northwest and I wanted it safe for the road. I took it back to them and I told them what I wanted. They had the car for a day and went through it fully. They called me with the list of things that needed to be done to make it road worthy, and the cost. They told me they did not think it was worth the cost and that I may want to think twice about spending the money (many shops would have seen this as an opportunity to get paid a lot). They were honest and said they would do the work but felt I would be paying more than the car was worth. I decided to take their advice and trade the car for something better for my son. I went and picked it up and they DID NOT charge me anything for assessing the car in depth. That had actually taken some parts apart to check and there was no charge! Subsequently I brought my youngest sons Yukon in for service before he headed off the school. They went through the vehicle and gave me a list of things that needed to be done now and things that would be good to do, but could wait. The car was going to be out of state for the year and their recommendations took this into consideration. We did what we felt was needed and the cost was fair. This shop is run by honest folks and they have earned my trust. When you find someone who operates a business like this its really appreciated. It's that small town open honesty in a big city. read more

This has got to be the most unprofessional and incompetent auto mechanic shop that I've ever taken a vehicle to. They misdiagnosed 3 times. The owner Adam labeled me as one of those who want something for nothing, just like Obama (exact words). I was told a squeaking noise was the serpentine belt, then the pulley, then the water pump, then the alternator clutch. Adam was very unprofessional during the entire process. He also refused to give me a printout of all the things that was done to the car (I have never left a shop without a printout). Cinco Car Care and Long Meadow Care Car, in my opinion , can not be trusted to diagnose or repair newer vehicles. Stay away. read more

We took our 10 yr old vehicle in for a repair because a warning light came on. We did not want to put a lot of money into a car that will be traded soon but this was a must. The estimate was very high but we agreed to the repair. While the work was being done, we called several reapir shops in the area and got estimates for the same repair that were up to $300 less. They are over priced. We will not be using their services again. read more

Great place, great service. Adam the manager was very helpful and even drove me to and from my place to the shop. My car problems were not severe, but they were fixed promptly. Highly recommend supporting this local business. read more

They are horrible. Don't trust your car here ! I took my car here to get fixed and 2 days later my car didn't start at all!! Then when I went back and they supposedly fixed it, my ac wasn't working and did died 1 week after ! DO NOT BRING YOUR CAR HERE!! I paid over 1200 for them to fix nothing read more

I took my car here to get the inside cleaned after water damage from the recent flooding- they did an absolute wonderful job! I would recommend this place for anything, just seeing what a great job they did fixing my car. read more

Recently took a truck there to have the egr valve replaced and they charged a huge markup on the part. I was charged $147 for a $100 part. A 50% markup on parts is ridiculous. Don't go here unless you want to overpay for parts. read more