Been a customer for over 15 years and not only do they do excellent work, but perhaps more important is their honesty. On several occasions I have left valuables in pockets and before I get home they have called me to tell and returned them to me. One time a sizable amount of cash. Another time some gold cuff links. Doesn't get more honest than that. The tailoring is available and excellent. Joe R read more

Inconsistent with policies and the owners are rude and prejudice. I've encountered their rudeness before and stopped going for years. Started going again because I heard it had gotten better and it had. However, I realized I was dealing with their staff who is pleasant and not them. Encountered one of the owners again today and that confirmed my original feelings for me. Never going there again! read more

I should have know a cleaners with a "someone will call you" with pricing information - was going to be absurd. I wont be taking my clothes here. High and inconsistent pricing. read more

Very dependable and honest cleaners. Been using them for years when I'm in Culver City area. Excellent customer service and the alterations guy is excellent! Excellent value for the amount of clothing for dry cleaning and also for alterations. Highly recommend Cinema Cleaners. read more

Great cleaners on the West side! Alterations & dry cleaning has always been top notch and I am sure I will find myself coming back for years to come. read more

Questionable sincerity in terms of pricing, especially when you use their reported discount coupons... Other than management, the employees are always kind and gracious read more

I have been coming here for 9 years. The service has always remained consistent and prices are reasonable.

This cleaners in unmatched in all of LA. Not only are they the nicest people in the world (especially Patty) but they do a wonderful job cleaning any clothes you bring them. I will never go anywhere else with my dry cleaning needs!! read more

Took three weeks for a simple bed spread and when I took it out of the bag it had lint all over one corner. Had pants hemmed took three weeks to the very minute. when I picked up they found them wadded up with other people's dirty clothes. They tried to hand to me all wadded up and dirty!! I asked for dry cleaning and pressed when dropped off. That must of got lost in translation. Got back wadded up with dog hair all over the pants. Now I have to take the pants to another dry cleaners to do their job. I will never go back again. read more

This cleaners does a good job. If you need alterations this is the business to choose. Julian does an excellent job and is precise with the measurements. He tapers your clothes, is precise, alterations are completed timely. I have had dresses and slacks tapered. Julian does an AWESOME job. instead of buying new clothes, it's easier & economical to adjust what you already have. Friendly staff! read more

I've been using Cinema Cleaners for about 4 years and always get excellent service. The prices are reasonable and everything is always cleaned and pressed beautifully. And they're also very nice! read more

Alterations: 2 Dresses 1 shirt My mom recommended this place from past alterations. We came to get her dress shortened for my wedding, I also shortened a gown for my engagement pictures. My fiancé had his sleeves done. I've been meaning to leave the review, yet as a busy bride to be I just got around to it. Both dresses were cut to short. Shirt: one sleeve was shorter than the other. read more

Very rude manager, the short chubby lady with the glasses. They miss placed our items and made us feel like we were in the wrong. After forcing them to check other bags, oh shit, we found them. Needs to treat customers better and trust them more. read more

I would not recommend this cleaners. They lost my items three times. I had my receipt. I was told "unable to locate in the computer", by both Patricia and some other lady worker. I thought the first time was just an oversight, but three times losing my clothes is too much. Each time they found my clothes later, but just very disorganized. Never going back. read more

First time at this cleaners. Very expensive! Four pieces was $39.14 and that's with a discount! No prices posted or printed on receipt. Will not be returning!! read more

This has been my cleaners for years. I love "my" tailor Julian. He is the sweetest and most skilled artisan. Didn't think this place could be any more wonderful, until today. I picked up my cleaning: 2 coats. I like to count the buttons to make sure they are all there. They were. But there was one extra. They replaced a missing button! What a wonderful, sweet surprise! Thank you, Cinema Cleaners. Thank you for blessing me! read more

This place was recommended but the experience I had was not up to par. I stopped by to pick up my clothes, that was ready the day before. When I arrived I was handed items that were not mine. They proceeded to search through the computer and through the multiple pieces they had. I returned about two hours later to my items barely getting cleaned. My black blazer was left shiny like it had been ironed. I am not returning to this facility after that experience. read more

What makes Cinema's service second to none? It goes far beyond the effort in regards to the way they care for your garments. It's the way they treat people too. read more

BAIT AND SWITCH. I called for pricing and the man on the phone said $5.50 for shirts. $7.50 for a wool coat. With those prices, I brought in my order. Well, it definitely was not a good surprise when I saw the bill: Wool Coat $14.95 - This was a plain ol' peacoat. Sweater $7.25 - Plain wool sweater, mens Cocktail Dress $11.95 - Solid color, no jewels or stones, only fabric and zipper The manager/owner was rude as well when I explained what was quoted to me over the phone. Like I said, BAIT AND SWITCH. I will NEVER come here again. read more

My go to cleaners. Every now and then they'll have coupons on Yelp which are great! Staff are nice and the service is reliable.

Biased treatment. I was going to drop off items for cleaning and it's a Saturday so they said it would be ready by Wednesday. Then a white patron dropping off items next to me is told Monday. This biased treatment and unreliable service is despicable and will not be patronizing this business and either should you! read more

Needed a white coat pressed same day, so I called 4 places and they were the only ones that could do it on a Saturday. Coat looks great and pricing was reasonable too. Thank you guys! read more

It's expensive and busy The tailor has attractive prices There's usually good parking read more

They literally cannot stop losing my clothes...... and this time they printed a new pick up receipt with different information from the one they originally gave me, to prove me wrong when I came in to pick up my coat and it wasn't ready...... This used to be my go-to stop and I thought, despite their many shortcomings, I should give them another shot but I wish I didn't. Writing this as I am waiting for them to finish my order after the pick up time they printed in the receipt...... really disappointed read more

Cinema Cleaners was my go-to place for dry cleaning until several months ago. I had a pair of pants and a skirt that I needed to have tailored so I decided to give Cinema Cleaners a try for tailoring. The items were slightly too tight. I tried on the garments and the tailor was looking at them and said I should just lose a few pounds so they would fit me better. This should have been my first clue to walk away but unfortunately, I actually considered what he was saying as truth. I left the garments to be altered. When I picked them up the next week, he had done a beautiful job with the skirt. It was perfect. The pants however were made much too large. I showed it to him and he hemmed and hawed but agreed to fix them. I took the skirt home. When I came back the following week, with my 9 year old son for the pick up, the pants fit but the zipper and button closure were off center. I pointed it out to the tailor and he refused to fix it. He said he didn't see it as a problem. I couldn't believe that he flat out refused to acknowledge it or make it right so I asked to speak with the manager. When I explained the issue to manager-and showed him the issue (I was still wearing the pants and lifted up my shirt to show him and everyone else in the store) he too flat out said he didn't see the problem and refused to fix it. I was standing there in shock. And to make matters even worse, he asked the whole staff to come forward and agree with him-which they did. I had about 7-8 adults telling me they didn't see that the zipper was off center. My son was standing next to me asking me why everyone was lying. I didn't know what to say. Eventually, I said some people don't have pride in their work and don't care if things are done properly. I changed clothes and told the manager I wouldn't be coming back. After we left, I explained to my son what gaslighting was and how we just experienced it. This made me feel so hurt and upset afterwards. I had been a customer of Cinema Cleaners for years. I'm in that shopping center often and it always gives me a hurt feeling when I see the shop. It has taken me months to write this but was inspired after I saw another post about another customer service fail. read more

I love this cleaning service. We discovered this place about eighteen years ago and never changed for other dry cleaning. The service is outstanding and they do a good job, the personnel is very friendly, and profesional always go above and beyond. I strongly recommend this place!! Viviana- Culver City, CA read more

I've been going to Cinema cleaners for many, many years and what keeps bringing me back is the outstanding and personal customer service that I've received from Patty. She does it all and very well. In addition to the great service I enjoy the option of same-day service. I recommend Cinema to anyone looking for a very good cleaners in the Culver City area. read more

I've come to Cinema Cleaners for alterations a handful of times over the years and been happy with the work. This time, I brought in a down jacket with one sleeve section that had torn and lost filling. I asked the tailor if he could re-fill it and sew it back up. He confidentially said yes. I asked again to make sure he heard/understood me correctly, and he confirmed. He quoted me $15, and I triple-checked "to fill and fix?" Again, yes. So I happily pre-paid. When I picked it up, the woman at the register (Patty) was friendly. I noticed the tear was sewn (unfortunately, with bright magenta thread on a burgundy jacket), but it had not been filled. I pointed this out, and the tailor was genuinely confused, and I realized he actually didn't understand that I had wanted him to fill it. Patty discussed the situation with the tailor in Spanish. She firmly concluded to me that the tailor wasn't able to fill it because he didn't have the material so it is what it is. I asked for a refund because the service I'd repeatedly discussed with the tailor was for filling and then fixing. Patty immediately raised her voice and scolded me, "We can't do that work! You KNEW we couldn't do that! We are not a fabric store! That's common sense!" She literally yelled at me (in front of another customer) for a complete misunderstanding between her tailor and me. She kept interrupting me with scolding while I tried to assure her, "I did not know, but now I understand. I don't work in your industry so I don't know these things, which is why I asked the question to your tailor many times. I see now that we have had a misunderstanding." It really felt like we'd switched places, and I was the service provider trying to calm a volatile customer. My boyfriend came in to check on me since a simple pick-up was taking so long. When I summarized the facts of the situation to him, Patty and the tailor directed their defensive arguments to a sudden male presence. I had to interrupt them to establish that my boyfriend does not control my money or my decisions, and I am the one who wants a refund. Patty said if I wanted a refund, the tailor would reopen the tear again. I agreed to that, and the tailor looked absolutely heartbroken to have to undo all his hard work. It was an all around crappy situation indeed. My boyfriend and I left and vented in the parking lot. When we started to pull our car away, the tailor waved us back in. Patty granted my refund after all because they decided "it's not worth the waste of time to reopen the tear." Nothing about it being the right thing for a business to do when your employee mistakenly agrees to do something he actually can't do. Unfortunately, the tailor's stitching was already partially undone so it looks even worse than when I first brought it in. As the other Yelp reviews note, Patty's perfectly nice when you're happy, but her customer service skills are awful if you have any problems to raise. I obviously won't ever return to this business. read more

I was looking for a place to professionally clean and preserve my wedding dress and I was recommended by a friend to Patricia at Cinema Cleaners. I just got my dress back and Wow! My wedding dress looks brand new! You can't even tell that my wedding was outdoors or that I ran through fields and dirt for my wedding pictures. It's spotless! I'm so happy I made the right decision by going here. Not only are their prices affordable, but Patricia was so kind and easy to work with. Thank you! I will definitely be coming back and recommending you to all my family and friends! read more

We have using this cleaning service since 2008. Their service is outstanding and they do a wonderful job, even with when they needed for an extra cleaning on short notice, very accommodating. I've tried few other places, but non have compared to this place. They are very reliable, responsible and very professional at same time. I do recommend this place to anyone that want great service and great customer service. Thank you Cinema cleaners for making our life easier read more

Omg this place was a life saver for me bought a gown from Windsor and I'm pregnant so I got it in a large thought it would fit me but wouldn't zip up all the way so I took it to this place first time being there the man that does alterations came up to me and asked me what I wanted to do I was clueless just told him my situation and right away he came up with a solution he was able to find extra fabric he had laying around and matched my dress perfectly so he attached extra fabric to it when I went to pick it up I tried it on and it fit like a glove couldn't even tell this dress was altered at all , great service ! Would come back again for alterations read more

I brought my dad to pick up his clothes due to his car not working. I was in a rush as it was unexpected that his car had an issue and I would need to take him. His clothes were supposed to be ready at 3pm and we arrived at 5pm and of course it wasn't ready. The man kept saying come back in 30 minutes because the older guy was working on it, but I could clearly see the older guy was talking and laughing and not working on my fathers pants. The man just left and started doing other things so I asked if he could work on the pants or help the other customer, but guess what, this man said he's not qualified to do either. Several other people came in and they were looking and looking for the clothes and had difficulty finding them. They need a better system to locate clothing and they need to ensure that the clothes are ready when they say they will be. Also, their customer service needs to be a lot better. No apologies or offer of compensation for making me late due to them being untimely. I definitely wouldn't recommend this place as there are way better cleaners and if you need one just go to the one by Marshall's and Quizno's in Culver City. read more

PLEASE DO NOT GO HERE! This place is bait and switch for sure. I have only been here twice and both times I was given a price and then it changed when I picked up the item (from the tailor and dry cleaning). The service is careless. They will certainly stick you for your paper (in Biggie Smalls voice). I feel hoodwinked and unappreciated by this business. I will not be back. read more

After trying several cleaners in the area we selected Cinema Cleaners because of their excellent service and reliability. We have been using this cleaning service for the past 2 years for staff uniforms and personal clothing. We haven't had any issues and the clothes are always delivered crispy clean. Andrea has always taken care of us. read more

Cinema Cleaners is by far my favorite cleaners in town!! I have been using dry cleaning services for 30 years for all of my professional needs and I can say that no other establishment has been as consistent and diligent with their work that cinema cleaners! Helpful and considerate staff with prompt, meticulous work ethic! I have spoken to the owner and he has been in the business for close to 40 years! Makes sense why they are so great! Prices are fair, service is quick, and parking is easy! Never going anywhere else! Highly recommended. read more

I used to really like these guys, they were nice and did a pretty good job. But I'm pretty much over them at this point. Reason being, I brought some shirts in for laundry and asked them to fix a couple of buttons. And one shirt had a stain, which I asked them to treat. They didn't write anything down, but verbally assured me it would be taken care of. Picked them up, big surprise, buttons weren't addressed and the stain wasn't treated. So I had to raise a stink and they said they would deal with it. Wound up actually throwing away the stained shirt. But, I went ahead and dropped off a jacket and also asked them to fix the button. A week goes buy, I go back to pick up my shirts and jacket. Shirts were finally done. Jacket, not touched. Again, now I have to raise a stink, and was late to work because of it. Instead of apologizing, the guy who runs the place started talking over me and telling me all about how I'm wrong to ask for the button to be fixed, and how I don't know about jackets. I'm like, whatever man, give me my jacket and I'll go have somebody else do it. I don't need a lecture because you guys didn't do your job twice in a row. Bottom line, they can do the basics OK. But anything above and beyond, forget about it. read more

This kind of place gives mom and pop shops a bad name. I took my wedding dress here with 14 days to go before the big day and was told that the alterations were simple and the dress would be ready to pick up in a week. A week later, I went to pick up my dress and no alterations had been made. To add insult to injury, the dress was left in a plastic garment bag, touching the floor. My dress was wrinkled, filthy, and left with holes in it from where it had been pinned for a week. I asked "was anyone going to call me about this?" and the woman working there had nothing to say except "well, maybe we can get to your dress by Tuesday." I thanked her for the lackluster vote of confidence, reminded her that this wasn't a pair of pajamas-it's my wedding dress. I took my dress to the Nordstrom in Santa Monica and they did an emergency alteration without hesitation. read more

New to the neighborhood and had a great experience here! Not only were they quick but they are very reasonably priced! I will definitely be coming back! read more

The more and more I come here, the more and more I realize how I take it for granted. It is eco-friendly and now carries reusable bags so you can avoid the plastic dry cleaning bag situation. Patty treats me right every time and knows me and my daughter by name. I recently had some tailoring done there and they did an amazing job. Combination of work skirts and jeans, all fit perfectly now and were finished in a flash :) As long as I live in Culver City, Cinema Cleaners will be the place to go for all my work clothes, delicate item, and tailoring needs. read more

An excellent dry cleaners. Clothes always come back looking great. They also are very friendly and have great prices.