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    Sepulveda Cleaners

    4.4 (144 reviews)
    Open 8:00 am - 6:00 pm
    Updated 2 weeks ago

    Services - Sepulveda Cleaners

    Clothing alterations

    Clothing mending and repair

    Dry cleaning

    1 More Service

    Stain treatment

    Sepulveda Cleaners Photos

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    DO NOT COME HERE!!! They will ruin your clothes and refuse to do anything about it. I have never experienced such poor customer service in my life. I dropped off a gown for cleaning prior to attending a black tie wedding last weekend and picked it up in tatters. The dress hardly needed a clean to begin with (I am kicking myself for bringing it), but I wanted it to be fresh. I didn't fully inspect it upon picking it up (why would I?) so it wasn't until later when I was packing that I unwrapped it and realized there were small razor blade-like cuts all around the top of the gown. I called the store the next morning and spoke to the owner, Don, who asked me to bring it in when I returned from my trip so he could see how it happened and "make it right." We agreed on Tuesday afternoon. I show up on Tuesday to find out he's not there. I came back the next day and he proceeded to tell me that there was no way he could have done this and that I brought the dress in this way. I happened to have photos of me in the dress (with no damage in sight!) from just days prior when I was planning my outfit for the event. He told me that I took the photos so I could do just this (????). The real kicker is the only compensation he offered was a $30 credit for future cleanings (HA!). For my gown worth hundreds of dollars. He was extremely rude, condescending, and unhelpful throughout the entire conversation. Only after arguing for 10 minutes did he finally agree to reimburse me for the CLEANING that I was charged for when the damage occurred. And that's all! Unprofessional and disappointing doesn't even begin to cover it. I was left to find another black tie gown with 12 hours notice (like I have a ton of those lying around) and ultimately needed to buy a whole new dress. I have never written a negative review before, but any prospective customers need to know this. There are too many other dry cleaners in Culver City. I have been coming to Sepulveda Cleaners personally and for my business for over 3 years. Henry, the previous owner, was a very sweet and helpful person who always provided incredible service at a good price. The only time an instance like this occurred with him, he reimbursed me for the cleaning and the retail price of the item that was damaged. AND he approached ME to disclose the damage. Didn't wrap it up, charge me, and gaslight me when I brought it in to see what can be done. Safe to say I will NEVER be returning and I would STRONGLY urge anyone considering going to find another spot. AVOID COMING HERE AT ALL COSTS!

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    Page 1 of 4

    Ask the Community - Sepulveda Cleaners

    Review Highlights - Sepulveda Cleaners

    Needed some ripped jeans and a jean jacket I bought from a thrift store washed and Henry was the absolute best.

    Mentioned in 59 reviews

    Read more highlights

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    We love LA vista! We had a last minute emergency with my husband's suit for our wedding. They were…read moreable to fit him in and get the suit tailored in time for us. Quite literally saved the day! They are local to our area, and are our go to when we need something tailored! Great people, clean space! Could not recommend more!

    Part 1 of the experience-…read more So far the service one would expect from a Mom (Maria) and Son (Fernando) duo is what's expected- Excited (The Son Fernando); attentive (The Mom Maria); engaging ( the Son Fernando compliments women picking up wedding dresses and talks sports with the fellas)- All AMAZING qualities to keep customers coming back- Especially on Saturday - Depending on what you are looking for in customer service, although AMAZING, the attention and excitement could be overwhelming- The customer service experience appears to be built on excitement and immediate response to customers entering the shop- We ALL like immediate response and attention to detail, however, we have our movements when we want calm, cool and collective- Wedding dresses were being picked up quickly, on time and without complaints from 4 soon to be Brides, a prom dress was being altered, while Maria took alterations in my three piece suits- Lastly, suit bags or other agency cleaner bagging options for your clothes will not be held or accepted. Instead, they ask that you take the bags you bring the clothes in, back home with you- be prepared to leave with the bags you bring- Attention to detail will be instrumental in the final review of the experience, as this is my first time using their services- Stand bye- May 19

    Hollyway Cleaners

    Hollyway Cleaners

    3.9
    (129 reviews)
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    Emergency situation at the end of the day getting on a plane…read moreGot spot on a white cream jacket Ran to Kareem at Holloway cleaners he made a miracle happen and got it off right away Thank you so much will use now on

    Do Not Use This Cleaner. $600 worth of shirts ruined…read more The Owner's response "I see this often..." No refund or monetary compensation. And told it was my own fault... The rest of this post is the rant of someone who is upset. With the quality of the job to be sure, but even more the quality of the customer service. So turn back, and you are spared the details, but you've been warned and your own clothes destruction will be your fault if you don't heed this. Go elsewhere. After a family trip to Hawaii, I got three shirts dry cleaned and they came back stained orange and what looked like burn marks and one shirt ripped to shreds. See pictures. When presented with, hey I just took great family pictures in these three shirts, and they did not look like this. The business owner had this to say.... "The oxidizing I see a lot on the west side." Sir, i've lived here for over 10 years and I have not. I have also dry cleaned my shirts for the same amount of time. To the ripped shirt, even more gaslighting... " we have notes going back to 2024 stating that this shirt has been ripped and has holes." To which I replied, use common sense, why would I be wearing a shirt with my family that has holes and why would I bring that shirt with holes to a dry cleaner? And his response was, "there is a note in the computer." Nobody could've possibly left a note after ripping and staining or burning all of my shirts ... right?! I feel like I'm taking crazy pills. Buck Mason, tombolo, rag and bone. I don't own many expensive shirts, but when I do, they all get ruined at once with absolutely no account taken. Rough. I've definitely spent over $600 at this dry cleaner so the only way I can show my disappointment is with my wallet and never returning and living to tell my story to the next person looking for a hometown cleaners they can trust. This is not that place.

    Sepulveda Cleaners - sewingalterations - Updated June 2026

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