I just want to give our Big Bear Stater Bros. some fan mail! I've switched from Vons because you…read moreare cheaper. I'm a Senior, live alone, and don't like to cook. So I appreciate your premade selections in the deli, as well as your delicious fried chicken. I find your staff to be especially friendly and helpful So kudos to you! Thanks for your good service

I am absolutely fed up with this Stater Bros. in Big Bear Lake. I have been shopping at grocery…read morestores for a long time, and I have never been this frustrated with a store on such a regular basis. Every time I go in there, it seems like something is wrong. The lines are too long, the service is slow, and the attitude from some of the employees is just unbelievable. I don't know what happened to common courtesy or customer service, but it sure isn't happening here. You walk up to the checkout and sometimes the employees act like you're bothering them just by being there. I'm sorry, but I'm the customer. I'm spending my money here. The least I expect is to be treated with some basic respect. And don't even get me started on the lines. You can stand there waiting and waiting while you're watching the clock, wondering why it takes so long to get through a grocery store. It's ridiculous. If the store is busy, then have enough people working to handle the customers. This isn't rocket science. The whole store just has a miserable feeling to it. Employees look unhappy, customers are frustrated, and management seems completely disconnected from what is actually happening on the sales floor. Someone needs to take responsibility and start fixing these problems instead of pretending everything is fine. I've lived long enough to remember when going to the grocery store wasn't such a stressful experience. You used to be greeted with a smile, people actually cared about helping you, and customers were treated with respect. Now it feels like you are lucky if you can get through the checkout without being frustrated. I am tired of spending my hard earned money at a place where I leave more aggravated than when I walked in. Stater Bros. needs to seriously get its act together. Management needs to listen to the customers and start addressing the problems instead of ignoring them. This location has a lot of room for improvement. Better customer service, better staffing, better attitudes, and better management would be a good place to start. I'm not asking for special treatment. I'm asking for the same basic courtesy and respect that every paying customer deserves. I honestly hope someone in charge actually reads this and does something about it, because this store is becoming more and more frustrating to shop at. Enough is enough!

I was fortunate to be walking distance from the airb&b. The staff are friendly and helpful…read more I found everything I was looking for. They have a great selection of alcohol and They also serve hot food. Great selection on snacks and foods. The store is not very big but well stocked.

Directly up the street from our Airbnb was the Community Market that was the most quaint and…read moreperfect little neighborhood spot that had seemingly everything you needed...no need to venture into town. The shop is small and packed with anything and everything; fresh fruits, veggies, meats, eggs, cheeses, drinks, laundry and cleaning supplies, liquor, snacks, and fun little treats scattered throughout. The staff are friendly neighborhood folk who know lots of their clientele and just what they want. Prices are high but this is for convenience not the deal. During our stay in Big Bear we got many of our groceries and some sweet treats from the Community Market, and I'm sure we will be back when we return again someday.

I'm so glad the GO is in Big Bear! The customer service is great. The owner and staff are…read morewelcoming, friendly and helpful. The variety of goods is extensive and you never know what kind of treasures you'll find each week at a good price. We save a lot by shopping at The GO!

The opening of this store means there's a third choice in grocery stores in Big Bear…read more This isn't the largest Grocery Outlet around, and the selection here isn't as broad as at some other stores. They do have some good, oddball selections in their wine and spirits section. Occasionally, you can find something really unusual at a bargain price.(...like a French single malt whisky!)

Goodwin & Sons is a gem near Lake Gregory. The inside and outside are both beautiful, and the…read moreclassic soda fountain area with ice cream in the middle makes it a stand-out star. Every time we go this way, we have to stop at Goodwin's. The market portion itself has a great selection, and the chance to get an old fashioned root beer float before or after walking the trail around the lake is such a win. Check this spot out!

Today I went to get a juice at 5:50pm, but she said she already cleaned the juicer. Ok?? It says…read morethe coffee and juice bar is open till 7. That fits I guess. Every time I buy chicken here, I get chicken juice all over my hands because they're terrible at wrapping it in their little styrofoam trays with saran wrap. They're always leaky. And the produce is often subpar compared to other stores. Wilted or spotted from age. But alas, they're the closest store, so I keep ending up there. Do I recommend? Absolutely not! Sometimes I drive an extra 15 mins just to have better options.

I love the fact that they have everything. If they don't carry it, they are more than happy to…read moreorder it for you. Always friendly and helpful.

This is the worst market ever, my family and I got racially profiled by holy. I was making a…read morepurchase of beer mind you I am 21 my brothers are 24 and 25 she didn't want to sell us the beer (mind you I was away from my brothers) but because I walked in with them they wanted to see all of our id even though I was the one making the purchase we showed us her then she decided she wasn't going to sell to us anymore not sure if it was because we were Hispanic I wouldn't even give it a star if I could

The best pharmacy staff in town. Very professional and friendly. They are always friendly and…read morehelpful

i've never gone through a checkout line and the cashier never said one word to me no hello no…read moregoodbye no thank you. I've been overcharged on items and when I confront them about it, I've been basically called a liar. I shop there because I get our prescription filled there. It's time to look for another pharmacy and start shopping at Stater Bros. where I'm appreciated.

Huge Thank You to Vanessa Parnow in the Bakery section at Staters in Lake Arrowhead. This is the…read moresecond time Vanessa went above and beyond to take care of my request in person and by phone. She is a valuable team member and provides excellent customer service. The entire store is employed by the best. ​

It's weird to post about Stater Brothers, but before we moved to the mountain, we have never gotten…read morethere. We'd always live near Ralph's or Vons or close to Costco but up here we have local grocery stores that we love. We also have Stater Brothers that has some of the other things that we would normally get The services the roses great as always it's right by the lake in Lake arrowhead great views from the parking lot, their bakery is great. We always get pastries when we go and stop by so to say that this is a great state of Brothers compared to all the other grocery stores I've been to. I love this one.